I understand the frustration, I have experienced it myself, then began to read many others were too!
A fix to this is an answer for all ! I offered my camera to Canon tech rep after it was posted that he could not duplicate the problem at his office. The offer of looking at my camera was declined! This was 1-2 months before Canon USA received a brand new camera to replace mine with, but found the same exact problem I and others were experiencing and then sent it to Canon Japan.
If they would have taken me and another person who offered his camera up on our offers we may have had a fix months earlier!
See email below which I sent to all Canon CPS addresses listed ! Europe and Canon USA replied. The Canon USA reply suggested I speak with a particular person in customer service who is now handling my refund. I ws asked to not post that person contact # or anyone else at Canon ever again.
-----Original Message-----
From:
[email protected]
Sent: 10 September 2002 16:41
To: CPS
Subject: CPS contact: D60- jumping missing thumbnail, etc
Mike Medici sends the following:
Is there a fix for the jumping/missing thumbnail problem along with
the raw file not writing to card, or appearing on LCD after shooting?
Thanks,
Mike
Dear Mike,
This problem should be solved with the latest firmware update. Have
you tried this already?
Kind regards,
CPS Support
Barry van Vuuren
Hi Mike,
Just received a reply from Canon Inc and they recognize the problem and
are working on it to solve it in the very near future. Hopefully you can
wait a little longer to find out that we listen to our customers and
appreciate their feedback. Only sometimes solving problems take a little
longer than expected.
Kind regards,
CPS Support
Barry van Vuuren
-----Original Message-----
From: Mike Medici [
[email protected]]
Sent: 30 September 2002 10:35
To: CPS
Subject: Re: CPS contact: D60- jumping missing thumbnail, etc
I appreciate your concern and offer, and it would only be fair to have
you try to help!
Unfortunately Canon USA cannot find the answer, that is why they are
offering a refund. I first noticed the problem in May, Canon said the
firmware upgrade would fix it. I waited until July for that, tried the
new firmware and still had the problem.
Took camera to Canon repair, when after 3 attempts to fix it, including
changing all digital components, the problem is still there!
Like I said the problem is not only affecting me, but many others! It is
beyond a jumping thumbnail it includes the loss of the thumbnail and raw
files not writing to card until shutter is pressed halfway or another shot taken
or displaying on LCD, and raw files
being corrupted!!! Yes, I tried several different CF cards and all were
the same. Never a problem in my D30!
Canon USA was going to replace my camera with a new one under warranty.
However when they tested this camera and they found it to have the same
defect as mine. The replacement camera was sent to Japan for evaluation,
3 weeks ago and still no answer!
I went to a dealer to purchase another D60 and upon the third shot while
still in store it happened on this one too !
Thanks again,
Mike
