In the main, I think the majority of consumers are reasonable
enough people who will accept this without too much grizzling,
provided that retail supplier, distributor and manufacturer, as
applicable, treat all problems, including previously undocumented
or reported ones, promptly, courteously and above all proactively.
Unfortunately, although many problem 707 owners have had good
experiences it's largely because their local contact people have
had the right attitude, and there are a great many who have not
been so lucky. Promulgating
and monitoring the right service
stance, worldwide, must ultimately come down to Sony Japan's
mission statement as it affects individual end users. From what has
been showing up over recent years, Sony's corporate attitude in
this regard has to be seen as worse than lamentable, and its
leadership efforts ZERO.
Small wonder, then, that a few people get brittle when the writing
on the wall looks worrisome to them with another new product.
As an aside, I do put a rider on my opening comments about
manufacture these days. And that's to say that I'm not happy about
the extent to which consumers are being used as quality inspectors.
It's not too bad when suspect items are replaced with grace and
without
automatic challenge of the user's competence. But even
the most prompt replacement of a faulty item doesn't account for
the customer's time, inconvenience or shoe leather.
Once again -- and I'm by no means suggesting that this possible
issue could necessarily be addressed by it -- there's going to be a
lot of people grinding their teeth over Sony's continued refusal to
permit firmware upgrades by the user.
Mike
Melbourne, Australia (with Sony's attitude here being arguably one
of the world's worst)
There will always be problems with electronic devices. It does not
matter if the product is brand new like the F717 or an older
product that is still in production.
...
I have worked in this field for about 15 years and I get at least
10 ECO (engineering change orders) per week. ...
[snip]