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1D took a swim, warranty VOID?

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Josh Paulson

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There I was, sitting in the water with my 300/2.8 IS on my back (between me and a rock)... looking down, I see the bubles coming up from my 1D & 17-35/2.8 at the bottom of the stream... ugh.

I haven't looked myself, but I suppose submersion voids canon's warranty. Anyone know this for sure? (Of course I already understand that this will not fall under warranty coverage in any case).

Total damage done?

1D: Dead. Totally. Heck, the viewfinder is still full of condensation. Actually, I think it filled about half full of water before I scambled to pull it out of the stream.

17-35/2.8: Impact damage has broken the casing, USM frozen. Glass is fine. This would be the second time I busted this lens... man am I lucky or what?

300/2.8 IS: Impact on glass of focus window. USM not functioning. IS, manual focus and glass are fine.

Too bad the biggies were such recent purchases that I had not in fact gotten them onto my insurance policy yet. That'll learn me... buy, insure, THEN use. :(

--
Josh Paulson
http://josh.paulsons.net/
 
Josh Paulson said:
There I was, sitting in the water with my 300/2.8 IS on my back
(between me and a rock)... looking down, I see the bubles coming up
from my 1D & 17-35/2.8 at the bottom of the stream... ugh.

I haven't looked myself, but I suppose submersion voids canon's
warranty. Anyone know this for sure? (Of course I already
understand that this will not fall under warranty coverage in any
case).

Total damage done?

1D: Dead. Totally. Heck, the viewfinder is still full of
condensation. Actually, I think it filled about half full of water
before I scambled to pull it out of the stream.
17-35/2.8: Impact damage has broken the casing, USM frozen. Glass
is fine. This would be the second time I busted this lens... man am
I lucky or what?
300/2.8 IS: Impact on glass of focus window. USM not functioning.
IS, manual focus and glass are fine.

Too bad the biggies were such recent purchases that I had not in
fact gotten them onto my insurance policy yet. That'll learn me...
buy, insure, THEN use. :(

--
Josh Paulson
http://josh.paulsons.net/
Click to expand...
Josh-

FYI- Check your policy. IF you had it covered under a commercial policy you might an automatic coverage extension for Newly Aquired Property.

Same goes for a Personal Lines policy, a Floater is generally more restrictive. (And about the only one that has a chance of triggering coverage for what happened...)

Good luck
 
Hi Josh,

Of course this won't be covered under warranty, but after paying Canon for the repairs, the gear should still be covered under warranty for any general failure since you are paying to have them restore the gear to "like new"

Jack
Josh Paulson said:
There I was, sitting in the water with my 300/2.8 IS on my back
(between me and a rock)... looking down, I see the bubles coming up
from my 1D & 17-35/2.8 at the bottom of the stream... ugh.

I haven't looked myself, but I suppose submersion voids canon's
warranty. Anyone know this for sure? (Of course I already
understand that this will not fall under warranty coverage in any
case).

Total damage done?

1D: Dead. Totally. Heck, the viewfinder is still full of
condensation. Actually, I think it filled about half full of water
before I scambled to pull it out of the stream.
17-35/2.8: Impact damage has broken the casing, USM frozen. Glass
is fine. This would be the second time I busted this lens... man am
I lucky or what?
300/2.8 IS: Impact on glass of focus window. USM not functioning.
IS, manual focus and glass are fine.

Too bad the biggies were such recent purchases that I had not in
fact gotten them onto my insurance policy yet. That'll learn me...
buy, insure, THEN use. :(

--
Josh Paulson
http://josh.paulsons.net/
Click to expand...
--
http://www.pbase.com/joneill
 
Thanks. I don't hold out much hope, but I will check my policy, and with my insurance company. It is not a commercial policy, just a rider on my homeowners insurance.
Hyperfish said:
Josh-

FYI- Check your policy. IF you had it covered under a commercial
policy you might an automatic coverage extension for Newly
Aquired Property.

Same goes for a Personal Lines policy, a Floater is generally more
restrictive. (And about the only one that has a chance of
triggering coverage for what happened...)

Good luck
Click to expand...
--
Josh Paulson
http://josh.paulsons.net/
 
My condolences to you. I just lost a d30 and 28-70L to a fall and thought I had it insured. We upped the policy to 4000 after I got the camera and lens. But when I was taking pics of some fire trucks for the local dept. It fell from the tripod and broke into about 50 or so smaller pieces. When I went to the insurance company they said "Sorry its not covered under clause B paragraph 9 section 2 Breakage" and I do believe that submersion is in there as well. So when you think you have coverage MAKE SURE..

Oh yea and separate rider is a must.

Good luck to you and your gear.

Jay
Josh Paulson said:
There I was, sitting in the water with my 300/2.8 IS on my back
(between me and a rock)... looking down, I see the bubles coming up
from my 1D & 17-35/2.8 at the bottom of the stream... ugh.

I haven't looked myself, but I suppose submersion voids canon's
warranty. Anyone know this for sure? (Of course I already
understand that this will not fall under warranty coverage in any
case).

Total damage done?

1D: Dead. Totally. Heck, the viewfinder is still full of
condensation. Actually, I think it filled about half full of water
before I scambled to pull it out of the stream.
17-35/2.8: Impact damage has broken the casing, USM frozen. Glass
is fine. This would be the second time I busted this lens... man am
I lucky or what?
300/2.8 IS: Impact on glass of focus window. USM not functioning.
IS, manual focus and glass are fine.

Too bad the biggies were such recent purchases that I had not in
fact gotten them onto my insurance policy yet. That'll learn me...
buy, insure, THEN use. :(

--
Josh Paulson
http://josh.paulsons.net/
Click to expand...
 
Check the archives or forums at http://www.naturephotographers.net .
There was a discussion of EJ Peiker's experience with this same experience.
Good luck...
Matthew
Josh Paulson said:
There I was, sitting in the water with my 300/2.8 IS on my back
(between me and a rock)... looking down, I see the bubles coming up
from my 1D & 17-35/2.8 at the bottom of the stream... ugh.

I haven't looked myself, but I suppose submersion voids canon's
warranty. Anyone know this for sure? (Of course I already
understand that this will not fall under warranty coverage in any
case).

Total damage done?

1D: Dead. Totally. Heck, the viewfinder is still full of
condensation. Actually, I think it filled about half full of water
before I scambled to pull it out of the stream.
17-35/2.8: Impact damage has broken the casing, USM frozen. Glass
is fine. This would be the second time I busted this lens... man am
I lucky or what?
300/2.8 IS: Impact on glass of focus window. USM not functioning.
IS, manual focus and glass are fine.

Too bad the biggies were such recent purchases that I had not in
fact gotten them onto my insurance policy yet. That'll learn me...
buy, insure, THEN use. :(

--
Josh Paulson
http://josh.paulsons.net/
Click to expand...
--
------------------------------------------------
M.K. Whitley
http://www.mkwphotography.com

'I have never let my schooling interfere with my education.'
  • Mark Twain
 
In addition to Nill's advice, DO NOT try to dry the camera before shipping unless Canon requires it. Corrosion is slower when components are submerged in FRESH water. Corrosion (oxidation) occurs when the drying components come into contact with oxygen.

Good Luck, let us know how it comes out
Nill Toulme said:
...and get it to a repair facility IMMEDIATELY. It's probably
fixable.

Nill
Click to expand...
 
Jay said:
My condolences to you. I just lost a d30 and 28-70L to a fall and
thought I had it insured. We upped the policy to 4000 after I got
the camera and lens. But when I was taking pics of some fire trucks
for the local dept. It fell from the tripod and broke into about 50
or so smaller pieces. When I went to the insurance company they
said "Sorry its not covered under clause B paragraph 9 section 2
Breakage" and I do believe that submersion is in there as well. So
when you think you have coverage MAKE SURE..

Oh yea and separate rider is a must.
Click to expand...
you have a bad policy.....my rider covers EVERYTHING from dropping to theft to even having a gazelle take off with my 100-400IS around his neck and covered 100% for the repairs (search this forum for that story....amazing but TRUE!)
 
Thanks for pointing me to this thread. Doesn't give me much hope, but it was helpful. I can well imagine that my power dist has failed completely as his did, as well... unlike his I know water half filled the camera in the SLR/CCD area... :(
MKW said:
Check the archives or forums at http://www.naturephotographers.net .
There was a discussion of EJ Peiker's experience with this same
experience.
Good luck...
Matthew

------------------------------------------------
M.K. Whitley
http://www.mkwphotography.com

'I have never let my schooling interfere with my education.'
  • Mark Twain
Click to expand...
--
Josh Paulson
http://josh.paulsons.net/
 
You need to call Canon immediately. In film cameras its better to leave them submerged until repaired to prevent oxidation. I do not know about digital however.
Josh Paulson said:
There I was, sitting in the water with my 300/2.8 IS on my back
(between me and a rock)... looking down, I see the bubles coming up
from my 1D & 17-35/2.8 at the bottom of the stream... ugh.

I haven't looked myself, but I suppose submersion voids canon's
warranty. Anyone know this for sure? (Of course I already
understand that this will not fall under warranty coverage in any
case).

Total damage done?

1D: Dead. Totally. Heck, the viewfinder is still full of
condensation. Actually, I think it filled about half full of water
before I scambled to pull it out of the stream.
17-35/2.8: Impact damage has broken the casing, USM frozen. Glass
is fine. This would be the second time I busted this lens... man am
I lucky or what?
300/2.8 IS: Impact on glass of focus window. USM not functioning.
IS, manual focus and glass are fine.

Too bad the biggies were such recent purchases that I had not in
fact gotten them onto my insurance policy yet. That'll learn me...
buy, insure, THEN use. :(

--
Josh Paulson
http://josh.paulsons.net/
Click to expand...
--
Bill
 
Any chance your purchasing credit card provides any coverage? I know some extend the manufactures warrenty, but others, I believe American Express will replace the item if stolen or destroyed.

Good luck,

Frank

--
1D, 28~70 f/2.8L, 70~200 IS f/2.8L
 
Josh Paulson said:
There I was, sitting in the water with my 300/2.8 IS on my back
(between me and a rock)... looking down, I see the bubles coming up
from my 1D & 17-35/2.8 at the bottom of the stream... ugh.

I haven't looked myself, but I suppose submersion voids canon's
warranty. Anyone know this for sure? (Of course I already
understand that this will not fall under warranty coverage in any
case).

Total damage done?

1D: Dead. Totally. Heck, the viewfinder is still full of
condensation. Actually, I think it filled about half full of water
before I scambled to pull it out of the stream.
17-35/2.8: Impact damage has broken the casing, USM frozen. Glass
is fine. This would be the second time I busted this lens... man am
I lucky or what?
300/2.8 IS: Impact on glass of focus window. USM not functioning.
IS, manual focus and glass are fine.

Too bad the biggies were such recent purchases that I had not in
fact gotten them onto my insurance policy yet. That'll learn me...
buy, insure, THEN use. :(

--
Josh Paulson
http://josh.paulsons.net/
Click to expand...
Three things need to be done.

First remove the batteries, no need to provide a charge to speed oxidation and corrosion, (even the backup battery must come out, better talk to canon first though to find out what will happen when it comes out).

Second, put it in a large enough container that you can totally rinse and submerge it in DISTILLED water, not tap, not bottled drinking water, but distilled water. Distilled water will act as a barrier/insulator against further corrosion as it isn't conductive and will also help flush out any minerals or other material that may have collected inside the camera on the electronics.

Third, I don't know how far you are from a canon repair center but you need to get the camera to them as fast as possible, and packed in distilled water if possible. Let them deal with drying it out. What you need to do is prevent corrosion, which began to set in the instant you pulled it out of the water the first time.

Sorry this has a somewhat urgent sound to it but this is an urgent situation as you are now racing the clock. Good luck with your baby... :-)

HTH
--
Russ
http://www.photosig.com/viewuser.php?id=9760
 
Thanks for the info. Unfortunately, my camera has been in this condition for some days. The accident occured while on a trip to the PacNW, and I am now back home in Mass. As for driving to NJ, probably not going to happen, but shipping should be fast.

I will call Canon and talk to a tech, to see what they recommend I do as well.

Ack! The idea of submerging my camera, again... on purpose... makes me want to cry. :(
russcat2k said:
Three things need to be done.

First remove the batteries, no need to provide a charge to speed
oxidation and corrosion, (even the backup battery must come out,
better talk to canon first though to find out what will happen when
it comes out).

Second, put it in a large enough container that you can totally
rinse and submerge it in DISTILLED water, not tap, not bottled
drinking water, but distilled water. Distilled water will act as a
barrier/insulator against further corrosion as it isn't conductive
and will also help flush out any minerals or other material that
may have collected inside the camera on the electronics.

Third, I don't know how far you are from a canon repair center but
you need to get the camera to them as fast as possible, and packed
in distilled water if possible. Let them deal with drying it out.
What you need to do is prevent corrosion, which began to set in the
instant you pulled it out of the water the first time.

Sorry this has a somewhat urgent sound to it but this is an urgent
situation as you are now racing the clock. Good luck with your
baby... :-)

HTH
--
Russ
http://www.photosig.com/viewuser.php?id=9760
Click to expand...
--
Josh Paulson
http://josh.paulsons.net/
 
I called them, but they did not have any coverage beyond what Visa gave. I have yet to check with Visa though. (i.e., I seem to be SOL on that route).
garberf said:
Any chance your purchasing credit card provides any coverage? I
know some extend the manufactures warrenty, but others, I believe
American Express will replace the item if stolen or destroyed.

Good luck,

Frank

--
1D, 28~70 f/2.8L, 70~200 IS f/2.8L
Click to expand...
--
Josh Paulson
http://josh.paulsons.net/
 
My agent told me that mine also covers it if it falls into a lake and is never recovered.
Herb said:
Jay said:
My condolences to you. I just lost a d30 and 28-70L to a fall and
thought I had it insured. We upped the policy to 4000 after I got
the camera and lens. But when I was taking pics of some fire trucks
for the local dept. It fell from the tripod and broke into about 50
or so smaller pieces. When I went to the insurance company they
said "Sorry its not covered under clause B paragraph 9 section 2
Breakage" and I do believe that submersion is in there as well. So
when you think you have coverage MAKE SURE..

Oh yea and separate rider is a must.
Click to expand...
you have a bad policy.....my rider covers EVERYTHING from dropping
to theft to even having a gazelle take off with my 100-400IS around
his neck and covered 100% for the repairs (search this forum for
that story....amazing but TRUE!)
Click to expand...
 
When I worked at Disneyland the occasional two way radio would take a fall into the water in the jungle. The security people would keep the radios submerged in rubbing alcohol for a few days to get all the moisture out of the electronics, then they would clean them put them back in service. I have done this with other equipment (never a camera) and it does keep corrosion from starting.

On the note of insurance, if you have a policy but failed to add the new camera in time, many policies will cover new equipment giving you 30 days to register it with the policy. Check with your agent, it may be covered!
Josh Paulson said:
I will call Canon and talk to a tech, to see what they recommend I
do as well.

Ack! The idea of submerging my camera, again... on purpose... makes
me want to cry. :(
russcat2k said:
Three things need to be done.

First remove the batteries, no need to provide a charge to speed
oxidation and corrosion, (even the backup battery must come out,
better talk to canon first though to find out what will happen when
it comes out).

Second, put it in a large enough container that you can totally
rinse and submerge it in DISTILLED water, not tap, not bottled
drinking water, but distilled water. Distilled water will act as a
barrier/insulator against further corrosion as it isn't conductive
and will also help flush out any minerals or other material that
may have collected inside the camera on the electronics.

Third, I don't know how far you are from a canon repair center but
you need to get the camera to them as fast as possible, and packed
in distilled water if possible. Let them deal with drying it out.
What you need to do is prevent corrosion, which began to set in the
instant you pulled it out of the water the first time.

Sorry this has a somewhat urgent sound to it but this is an urgent
situation as you are now racing the clock. Good luck with your
baby... :-)

HTH
--
Russ
http://www.photosig.com/viewuser.php?id=9760
Click to expand...
--
Josh Paulson
http://josh.paulsons.net/
Click to expand...
 
Did you have insurance? The policy I have from State Farm covers my 1D even if I drop it in the river by accident. I am really sorry to hear about your problem and I hope you are insured.

Jason
Josh Paulson said:
There I was, sitting in the water with my 300/2.8 IS on my back
(between me and a rock)... looking down, I see the bubles coming up
from my 1D & 17-35/2.8 at the bottom of the stream... ugh.

I haven't looked myself, but I suppose submersion voids canon's
warranty. Anyone know this for sure? (Of course I already
understand that this will not fall under warranty coverage in any
case).

Total damage done?

1D: Dead. Totally. Heck, the viewfinder is still full of
condensation. Actually, I think it filled about half full of water
before I scambled to pull it out of the stream.
17-35/2.8: Impact damage has broken the casing, USM frozen. Glass
is fine. This would be the second time I busted this lens... man am
I lucky or what?
300/2.8 IS: Impact on glass of focus window. USM not functioning.
IS, manual focus and glass are fine.

Too bad the biggies were such recent purchases that I had not in
fact gotten them onto my insurance policy yet. That'll learn me...
buy, insure, THEN use. :(

--
Josh Paulson
http://josh.paulsons.net/
Click to expand...
--
Jason Stoller [email protected]

We are just Beta Testers who pay the Camera Companies to test their new products!
 
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