Reading mode: Light Dark

Panasonic out of Stock-GF1 - Unimpressive Customer Service

Go to last post
A

ACS123

Member
Messages
29
Reaction score
0
Location
Cranbury, NJ, US
I ordered the GF1 20mm from Panasonic.com on Friday. Got emailed a confirmed order with "Guaranteed Delivery" by September 30 on Friday afternoon. I even called to confirm and spoke with someone at "Shopatron" who apparently does panasonic.com fulfillment. They confirmed and reiterated "guaranteed delivery by the 30th"

Fast forward to this morning when I got an email saying:"We have some important information regarding Order # XXXXXXX, which you placed on the website through Shopatron.We are not able to ship your order at this time, but we expect to ship the order in its entirety in 2-4 weeks."

I called both Panny and Shopatron and each pointed the finger at each other (which I interpreted as them both giving me the finger). Nether understood what I was talking about when I asked what they would do for me as a result of not making their guaranteed delivery date.(that is the shippers guarantee, but since we didn't ship anything...)

Not impressed with Panny customer service at all.

BTW, Samys has them both in stock. I have a GF1/20 on the way.
 
Two things I read from this. Obvioously at least one retail shop has them in stock--thus the paranoia about Panasonic not shipping to retail doesn't seem to be a bit askew. Secondly--to get your camera from Panasonic you need to sign up on the Panasonic.com site and deal directly with them, not shopatron. It seems that most everyone doing that has received their camera or they are in transit. Mine is due Wednesday.

Diane
--
Diane B
http://www.pbase.com/picnic
G1 gallery http://www.pbase.com/picnic/temp_g1
 
I ordered on friday morning before 8am central time. I called Panasonic and ordered over the phone. But the toll free number I got in the order confirmation email I just called was for shopatron. The recording says it's scheduled for shipping, but of course has not shipped yet and no tracking number. No charges to my cc yet either.
So what does that mean? Several weeks wait?

--
http://www.flickr.com/photos/bluelemonphoto/
Ricoh GX100
Nikon D700 & D200 | 70-200mm VR | 24-70 2.8 | 50mm 1.8 | 14-24 2.8 | Tamron
90 |
35mm f2
 
I ordered mine last Thursday through Panasonic direct (panasonic.com, not Shopatron) and it arrived today. The call center did not always provide accurate information, but the camera was delivered quickly.
 
Samy's Camera is a West Coast, USA, camera retailer ( http://www.samys.com/ ). I'm an East Coast resident but have been to the LA retail store. They seem solid.

The reason I posted it was because it was the first retailer that I saw with it in stock too.
 
Thank you so much for alerting me to this site... I canceled my Amazon pre-order and placed one for the 14-45mm.

The 20mm kit is gone now, but the 14-45mm is still in stock... I was needing a decent smaller zoom anyway.

I'll probably ebay the 20mm, or hope for the best on Amazon.

Next up, 45-200mm.

Thanks again buddy!
 
You have to sign up as member of Club Panasonic. OVer there on the right you will see My Account on the camera page. Drop down the menu and choose 'sign in'--and then you can register, go from there with Panasonic instead of Shopatron.

Diane
--
Diane B
http://www.pbase.com/picnic
G1 gallery http://www.pbase.com/picnic/temp_g1
 
Only problem is the addition of sales tax... After two day shipping is applied on Pany's site, I would have to pay over $1000. From Samy's I only pay $921 for the same order.

$80 cheaper, and confirmed in stock status? (I called them, and they confirmed inventory)

My money goes to Samy's.
 
Thanks for the information! I just made a phone call to Samy's to confirm the stock and made a purchase of the 14-45 kit. I haven't heard their name before, so checked resellerratings.com--it seems like their online business feedbacks are not stellar, but for sure they have been around. I'll see when I open Fedex delivery.
 
I also called and ordered the GF1 14-55mm from Samy's this afternoon. I just received an email confirming shipment! I asked for 2nd day Fedex delivery so hopefully I will get it by Thursday.
 
Charles Nguyen said:
there's a guy in there with his ad - he ordered 3 sets for gf-1/20mm kits and putting them up for sale
Click to expand...
Don't see him there anywhere.

--

People who utter the phrase 'I have a good eye' should be beaten to death with their
cameras... being careful to leave a corpse with one good eye! ;-)
 
ACS123 said:
I ordered the GF1 20mm from Panasonic.com on Friday. Got emailed a confirmed order with "Guaranteed Delivery" by September 30 on Friday afternoon. I even called to confirm and spoke with someone at "Shopatron" who apparently does panasonic.com fulfillment. They confirmed and reiterated "guaranteed delivery by the 30th"

Fast forward to this morning when I got an email saying:"We have some important information regarding Order # XXXXXXX, which you placed on the website through Shopatron.We are not able to ship your order at this time, but we expect to ship the order in its entirety in 2-4 weeks."

I called both Panny and Shopatron and each pointed the finger at each other (which I interpreted as them both giving me the finger). Nether understood what I was talking about when I asked what they would do for me as a result of not making their guaranteed delivery date.(that is the shippers guarantee, but since we didn't ship anything...)

Not impressed with Panny customer service at all.

BTW, Samys has them both in stock. I have a GF1/20 on the way.
Click to expand...
Thanks for the heads-up. I called Samy's in LA and they had the kit (14-45) in-store. As much as I'd love to blow Panasonic off completely, I'm not going to shoot myself in the foot out of spite. The battery's charging.

But I am incredibly glad that I'd canceled my order with Panasonic earlier today (well before finding out Samy's had some). That was a very satisfying feeling.

Samy's had no idea when they'd get the 20/1.7 in. I will leave that on order at Amazon, with little hope of seeing it anytime soon.

-- LC3
 
I've ordered my GF1 kit from a store here in Australia. They themselves are unsure when it will be available but are expecting it early to mid October. But he did say it with a knowing smile as if to suggest he's not really certain.
 
Charles Nguyen said:
seller's name is eg3 - in the buy sell section
Click to expand...
There is no "buy sell" section. There is a classified section, but it is completely empty.

--

People who utter the phrase 'I have a good eye' should be beaten to death with their
cameras... being careful to leave a corpse with one good eye! ;-)
 
You must log in or register to reply here.

Keyboard shortcuts

f
Forum
m
My threads
Mobile site
About
Editorial content
Cameras & Lenses
Community
All content, design, and layout are Copyright © 1998–2025 Digital Photography Review All Rights Reserved.
Reproduction in whole or part in any form or medium without specific written permission is prohibited.
When you use DPReview links to buy products, the site may earn a commission.
©GPS Media - Guides, Products, Services.
Back
Top