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Vista 64bit and NEF files....I'm getting kinda ticked at Nikon

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RomanJohnston

RomanJohnston

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I am normally pretty much a Nikon fan through and through.

But this is the 2nd letter I have written to Nikon, and the 3rd contact...with no results. They have told me they were working on a fix back 4 months ago when I first contacted them.

NEF files crash my 64bit Vista operating system.

Codecs have been supplied for 32bit versions....and XP, but nothing for the 64bit version of the OS. Heck...the 32bit codec has even been UPDATED and still no 64bit support.

I have been limping along with creating fat32 partitions.

This is a pretty big boo-boo in my eyes. Nikon should have things ready for ALL reasonably popular Operating Systems BEFORE offering the product to the general public.

I am a technician by trade....and I am very conscientious of my communications with my customers and constantly strive to either solve their problems as quickly as possible, OR at least maintain SOME kind of contact with them on the status of their issue...on a regular basis.

How quick would it be for Nikon to say something.....ANYTHING for its loyal customers? How quick would the fix be if this was the more popular Operating System?.....oh wait....we already have a model for that. XP and Vista 32bit already have their codec AND an update...so Nikon already answered how fast they can react when the pressure is on.

Sorry for the rant....just feeling ignored. If your experiencing the same issue....please contact Nikon so they know how many people actually have the problem so it get higher on their radar.

Roman
--

'I'm exchanging molecules every 30 days with the natural world and in a spiritual sense I know I am a part of it and take my photographs from that emotional feeling within me, rather than from an emotional distance as a spectator.'
-Galen Rowell

http://www.pbase.com/romansphotos/
 
I just love my 4 months old iMac 20in

Superb machine, no more microsh*t problems either :)
RomanJohnston said:
I am normally pretty much a Nikon fan through and through.

But this is the 2nd letter I have written to Nikon, and the 3rd
contact...with no results. They have told me they were working on a
fix back 4 months ago when I first contacted them.

NEF files crash my 64bit Vista operating system.

Codecs have been supplied for 32bit versions....and XP, but nothing
for the 64bit version of the OS. Heck...the 32bit codec has even been
UPDATED and still no 64bit support.

I have been limping along with creating fat32 partitions.

This is a pretty big boo-boo in my eyes. Nikon should have things
ready for ALL reasonably popular Operating Systems BEFORE offering
the product to the general public.

I am a technician by trade....and I am very conscientious of my
communications with my customers and constantly strive to either
solve their problems as quickly as possible, OR at least maintain
SOME kind of contact with them on the status of their issue...on a
regular basis.

How quick would it be for Nikon to say something.....ANYTHING for its
loyal customers? How quick would the fix be if this was the more
popular Operating System?.....oh wait....we already have a model for
that. XP and Vista 32bit already have their codec AND an update...so
Nikon already answered how fast they can react when the pressure is
on.

Sorry for the rant....just feeling ignored. If your experiencing the
same issue....please contact Nikon so they know how many people
actually have the problem so it get higher on their radar.

Roman
--
'I'm exchanging molecules every 30 days with the natural world and in
a spiritual sense I know I am a part of it and take my photographs
from that emotional feeling within me, rather than from an emotional
distance as a spectator.'
-Galen Rowell

http://www.pbase.com/romansphotos/
Click to expand...
--
Yves P.
Share the Knowledge

NPS Member
PBASE Supporter

Some pictures I like:
http://www.pbase.com/yp8/
 
I am not sure how they "crash" your system? I can't see thumbnails in explorer, but it doesn't crash it. Thumbnails work fine under NX and Lightroom This is with an NTFS partition.
 
I agree about the 64 bit codec. Long overdue. Particularly since use of Vista 64 bit is likely to grow amongst those doing serious processing given it's memory management capabilities.

While I am running Capture NX and View NX on Vista Home Permium 64 very smoothly, lack of a codec has rendered my image management solution useless for D300 NEF's. MS Expression media (formerly iView) can't ingest most forms of D3/300 NEF without the codec. So my original image files continue to pile up without tagging and cataloging. Someday I'll be faced with catching up with a very large backlog.

--
Curt Godfrey
http://www.pbase.com/curtgodfrey
 
I would want the newest OS....and from what I understand...Capture NX has problems with Leopard.

Thanks but no thanks....at least for now.

: )

But when it does get resolved...I will strongly consider a Mac for my main editing machine.

Roman
--

'I'm exchanging molecules every 30 days with the natural world and in a spiritual sense I know I am a part of it and take my photographs from that emotional feeling within me, rather than from an emotional distance as a spectator.'
-Galen Rowell

http://www.pbase.com/romansphotos/
 
Just gotta ask. Nikon has acknowledged it as a problem....and it works fine on fat32 partitions on my computer.

If I put a file on my NTFS partition....instant bluescreen.

Fresh install of the OS.

Oh...and if you google Vista 64bit and NEF, you will find I am far from the only one with this problem. When I talk to Nikon...they say they know of the problem and are working on it, but 4 going on 5 months...common.

And it isnt just me with the D300, this is an issue with older cameras as well. D50, D80 D40 etc.

Roman
--

'I'm exchanging molecules every 30 days with the natural world and in a spiritual sense I know I am a part of it and take my photographs from that emotional feeling within me, rather than from an emotional distance as a spectator.'
-Galen Rowell

http://www.pbase.com/romansphotos/
 
--Interesting, I've been thinking about upgrading to 64bit, but I read of too many drivers problems, I guess I will have to live with 3GB for a while.

Roger.

Amateurs worry about sharpness.
Professionals worry about sales.
Photographers worry about light.
 
Yep Vista 64 Bit ultimate Just run NX in XP compatibility mode as an administrator.
 
I cant even get the files to be seen in windows explorer....and I am not just talking about thumbnails....even detail view etc. Open a folder in windows explorer with a NEF from my D300 and everything locks up....and 15 to 30 seconds later...blue screen.

Capture Runs fine on Vista Ultimate for me. I am pretty solid with understanding the OS and diffrent modes. I am a desktop support technician by trade, and am even studying for my MS certification on the Vista platform.

Roman
--

'I'm exchanging molecules every 30 days with the natural world and in a spiritual sense I know I am a part of it and take my photographs from that emotional feeling within me, rather than from an emotional distance as a spectator.'
-Galen Rowell

http://www.pbase.com/romansphotos/
 
I'm not familiar with Vista at all, but do you have any extra columns added in the detail view? In Windows XP/2000 some (such as Dimensions, Make, Model, etc) would require Explorer to have a go at parsing the EXIF, which would possibly trigger the problem.
RomanJohnston said:
I cant even get the files to be seen in windows explorer....and I am
not just talking about thumbnails....even detail view etc. Open a
folder in windows explorer with a NEF from my D300 and everything
locks up....and 15 to 30 seconds later...blue screen.

Capture Runs fine on Vista Ultimate for me. I am pretty solid with
understanding the OS and diffrent modes. I am a desktop support
technician by trade, and am even studying for my MS certification on
the Vista platform.

Roman
--
'I'm exchanging molecules every 30 days with the natural world and in
a spiritual sense I know I am a part of it and take my photographs
from that emotional feeling within me, rather than from an emotional
distance as a spectator.'
-Galen Rowell

http://www.pbase.com/romansphotos/
Click to expand...
--
http://www.pixelfixer.org
 
If you are experiencing the problem, please join me in writing this address (given to me by Nikon Tech Support) so we can at least show how many truly are having issues.

I have googled the problem and know there are quite a bit more than myself having this problem....so now is the time to be counted. Squeaky wheel gets the grease.

Nikon Digital Technical Support
Att: General Manager
1300 Walt Whitman Rd.
Melville, NY 11747

Just drop them a line.

Untill then...I do have a work around if your experiencing that problem.....I have found that fat32 formatted drives seem to interact ok with the files.....but you either have to use a 3rd party tool to get bigger than 32GB partitions...or live with the smaller partitions.

Roman
--

'I'm exchanging molecules every 30 days with the natural world and in a spiritual sense I know I am a part of it and take my photographs from that emotional feeling within me, rather than from an emotional distance as a spectator.'
-Galen Rowell

http://www.pbase.com/romansphotos/
 
RomanJohnston said:
I cant even get the files to be seen in windows explorer....and I am
not just talking about thumbnails....even detail view etc. Open a
folder in windows explorer with a NEF from my D300 and everything
locks up....and 15 to 30 seconds later...blue screen.
Click to expand...
This is quite interesting statement. Why on earth windows would care what kind of files I keep in a folder, whether they're are NEFs or just a bunch of binary garbage... unless when you open a folder it's recognizing them and calling something (codec?) to read each and every one to build a thumbnail or... do whatever it's doing... Wonder if removing any association of NEFs with capture/codec would help? Basically, the idea is to make windows treat NEF files as bunch of binary files of an unknown type and leave them the alone. Just as if you installed Vista with no Nikon products loaded - it wouldn't be choking on NEF files, would it?

working with 32Gb disk partitions is a terrible workaround... Sometimes I bring I lot more images from a single shoot...

sorry, not a windows expert here.. don't know vista at all...
 
Working great ...
RomanJohnston said:
I would want the newest OS....and from what I understand...Capture NX
has problems with Leopard.

Thanks but no thanks....at least for now.

: )

But when it does get resolved...I will strongly consider a Mac for my
main editing machine.

Roman
--
'I'm exchanging molecules every 30 days with the natural world and in
a spiritual sense I know I am a part of it and take my photographs
from that emotional feeling within me, rather than from an emotional
distance as a spectator.'
-Galen Rowell

http://www.pbase.com/romansphotos/
Click to expand...
--
Yves P.
Share the Knowledge

NPS Member
PBASE Supporter

Some pictures I like:
http://www.pbase.com/yp8/
 
Now...where to dig up 2.4 grand for a decent Mac box....

Roman
--

'I'm exchanging molecules every 30 days with the natural world and in a spiritual sense I know I am a part of it and take my photographs from that emotional feeling within me, rather than from an emotional distance as a spectator.'
-Galen Rowell

http://www.pbase.com/romansphotos/
 
A codec is a specific type of software that encodes/decodes streams of data; typically music or video.

I think that the word that you are looking for is "executable", or maybe "binary", or maybe just plain "program."

Technology is already peppered with loose definitions, let's do our part to save the words for meanings that really count...
-jk

now stepping off soapbox...
 
the word Codec is short for "compression/decompression" which isnt limited to music.

Roman
kovacj said:
A codec is a specific type of software that encodes/decodes streams
of data; typically music or video.

I think that the word that you are looking for is "executable", or
maybe "binary", or maybe just plain "program."

Technology is already peppered with loose definitions, let's do our
part to save the words for meanings that really count...
-jk

now stepping off soapbox...
Click to expand...
--

'I'm exchanging molecules every 30 days with the natural world and in a spiritual sense I know I am a part of it and take my photographs from that emotional feeling within me, rather than from an emotional distance as a spectator.'
-Galen Rowell

http://www.pbase.com/romansphotos/
 
Sorry to hear of the poor service from Nikon about the Vista 64bit problem. I don't really how to say this other than "Nikon really does not care!" They sold you a very nice $1800 camera and that's all they care about.

I had some rather nasty emails from them back in 2002 with regards to the lack of Photo Secretary software for the N90s. Bought the camera with the intention of using the software to change some AF setting to customize the camera to my liking. Guess what, they disco'd the software years earlier and were still advertising the benefits of using it with the N90s and even told me in the e-mail with the "Strictly Confidential" threat. Ok, wanna play that game……………… after forwarding all the info to the FTC I get a call from Nikon and had copies of the software a week or so later.

In Nikons defense on the $64 question, did they have any published specifications that listed compatibility with Vista 64bit Edition, I don’t think they listed it as supported. So this is their way ‘out on this matter’ as far as they care. I hope they get around to supporting it for you and others soon.

By the way this is why I got a Macbook, one OS without the bs of different 'levels' of how would MS put it "Experience"

--
Jeff
http://www.jeffcole.smugmug.com
 
(nt)
 
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