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B&H are they in big problems?

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It's like I said in an earlier post today. If you have ANY questions as to the policies or methods used in the purchasing and sale of merchandise from Delta call Betty in customer service at (877)782-9840 and she will be more than happy to enlighten you......
Jason Wu said:
I'd love to "get over it" but there are no clear answers. And I do
agree with Steve, your "GET OVER IT" comment does sound a bit harsh
and unreasonable, whatever you may have intended to convey.

You personally felt the indifference from many when you received
abused goods from B&H, and all you wanted was clarification of what
happens to goods that are returned to B&H. I don't think Steve's
concern is any different, except that he wants to know what happens
at the distributor's level.
Lee Rothman said:
steve mitchell said:
Lee Rothman said:
That's because you DON"T understand how a Grey Market operation
works. I've run one so I DO understand. NO they do NOT recycle
returned merchandise as new....It goes back to their respective
"distributor" NOT the manufacturer.....NOW GET OVER IT!
Click to expand...
Get over what Lee? Holy cow, you've got a problem. Manufacturer or
distributor it doesn't matter, it doesn't get thrown away. And by
the way I didn't deserve nor appreciate your venom.
--
Steve Mitchell
http://mitchjaz.com/Boxcarmainpage
Click to expand...
Click to expand...
--
jason: http://www.jcwphoto.net
Click to expand...
 
Chip Lenkiewicz said:
I don't know about California; but here in Virginia you are
required to pay the sales taxes on mail order items when you file
your income taxes. The state can (though has not yet done so); look
at shipping records to determine if there is a tax liability.

No one enjoys paying taxes. I know that I don't. Yet in order to
have the services that we want we have to pay them. If more people
start to try and skirt sales taxes, the state will only find other
ways to tax. And those may end up cost the consumer more than what
they would have paid in sales taxes.

Before everyone says anything about the waste in state spending;
when is that last time you wrote to your representative to
complain? And when was the last time you voted them out?
Unfortunately here in the US we have taken our right to vote and
participate for granted.

Sorry Jason, but you hit one of my hot buttons in regards to mail
order. I am all for saving money on the purchase price if that is
what the consumer desires. But when it comes to supporting the good
of all through taxes that is a different matter.
Click to expand...
Both my wife and I are self-employeed. That means that we pay more for insurance and we pay a LOT more in taxes. After our combined gross income reaches $43,000 we pay just over 50% in taxes for anything over that amount!!!!! We are the ones being screwed!!!!

So screw the goverment!! If I can buy without paying taxes GREAT !!! My wife and I pay far more then our fair share of taxes.
 
Lee, what happened with what you promised to do on Saturday?

http://www.dpreview.com/forums/read.asp?forum=1019&message=2220066
Lee Rothman said:
I'll go one further. I'll request that she "Personally" make the post in her own name. I'll call her Monday morning....
Click to expand...
Michael Porter said:
Lee, since you have such a good relationship with Betty and Anna
would you be willing to ask them to e-mail you a statement of their
policy regarding returned merchandise so you could post it here?
Click to expand...
Lee Rothman said:
Jason Wu said:
I'd love to "get over it" but there are no clear answers. And I do
agree with Steve, your "GET OVER IT" comment does sound a bit harsh
and unreasonable, whatever you may have intended to convey.

You personally felt the indifference from many when you received
abused goods from B&H, and all you wanted was clarification of what
happens to goods that are returned to B&H. I don't think Steve's
concern is any different, except that he wants to know what happens
at the distributor's level.
Lee Rothman said:
steve mitchell said:
Lee Rothman said:
That's because you DON"T understand how a Grey Market operation
works. I've run one so I DO understand. NO they do NOT recycle
returned merchandise as new....It goes back to their respective
"distributor" NOT the manufacturer.....NOW GET OVER IT!
Click to expand...
Get over what Lee? Holy cow, you've got a problem. Manufacturer or
distributor it doesn't matter, it doesn't get thrown away. And by
the way I didn't deserve nor appreciate your venom.
--
Steve Mitchell
http://mitchjaz.com/Boxcarmainpage
Click to expand...
Click to expand...
--
jason: http://www.jcwphoto.net
Click to expand...
Click to expand...
 
Lee,

Delta is a retailer, not a distrubutor. We all know by now what happens when something gets returned to Delta - it gets sent back to the distributor. That I believe, and I think it's great.

But what's to stop the distributor from sending that same lens back out to Delta, or to another retailer?

I'm not trying to find fault with what you've said - I agree with you on Delta's policy. I just want to know what happens to that lens after it gets sent to the distributor. You said it's out of the loop - but do you have confirmation from Delta's distributor?
Lee Rothman said:
Jason Wu said:
I'd love to "get over it" but there are no clear answers. And I do
agree with Steve, your "GET OVER IT" comment does sound a bit harsh
and unreasonable, whatever you may have intended to convey.

You personally felt the indifference from many when you received
abused goods from B&H, and all you wanted was clarification of what
happens to goods that are returned to B&H. I don't think Steve's
concern is any different, except that he wants to know what happens
at the distributor's level.
Lee Rothman said:
steve mitchell said:
Lee Rothman said:
That's because you DON"T understand how a Grey Market operation
works. I've run one so I DO understand. NO they do NOT recycle
returned merchandise as new....It goes back to their respective
"distributor" NOT the manufacturer.....NOW GET OVER IT!
Click to expand...
Get over what Lee? Holy cow, you've got a problem. Manufacturer or
distributor it doesn't matter, it doesn't get thrown away. And by
the way I didn't deserve nor appreciate your venom.
--
Steve Mitchell
http://mitchjaz.com/Boxcarmainpage
Click to expand...
Click to expand...
--
jason: http://www.jcwphoto.net
Click to expand...
Click to expand...
--jason: http://www.jcwphoto.net
 
I told everyone I would call her and convey your concerns and ask that she make a post on the forum. Perhaps rather then repeat myself read my post today called "Delta Update".
Michael Porter said:
http://www.dpreview.com/forums/read.asp?forum=1019&message=2220066
Lee Rothman said:
I'll go one further. I'll request that she "Personally" make the post in her own name. I'll call her Monday morning....
Click to expand...
Michael Porter said:
Lee, since you have such a good relationship with Betty and Anna
would you be willing to ask them to e-mail you a statement of their
policy regarding returned merchandise so you could post it here?
Click to expand...
Lee Rothman said:
Jason Wu said:
I'd love to "get over it" but there are no clear answers. And I do
agree with Steve, your "GET OVER IT" comment does sound a bit harsh
and unreasonable, whatever you may have intended to convey.

You personally felt the indifference from many when you received
abused goods from B&H, and all you wanted was clarification of what
happens to goods that are returned to B&H. I don't think Steve's
concern is any different, except that he wants to know what happens
at the distributor's level.
Lee Rothman said:
steve mitchell said:
Lee Rothman said:
That's because you DON"T understand how a Grey Market operation
works. I've run one so I DO understand. NO they do NOT recycle
returned merchandise as new....It goes back to their respective
"distributor" NOT the manufacturer.....NOW GET OVER IT!
Click to expand...
Get over what Lee? Holy cow, you've got a problem. Manufacturer or
distributor it doesn't matter, it doesn't get thrown away. And by
the way I didn't deserve nor appreciate your venom.
--
Steve Mitchell
http://mitchjaz.com/Boxcarmainpage
Click to expand...
Click to expand...
--
jason: http://www.jcwphoto.net
Click to expand...
Click to expand...
Click to expand...
 
Since this topic is only for us US residents....

All states would voluntarilly like EVERYONE who purchases something out of state to pay sales tax on it - however as I understand it, it is constitutionally illegal for any state to levy a tax on any interstate purchase. Only the Federal government can legally do this. Ofcourse, that does not mean that individual states will not encourage you to pay a voluntary tax.
Member said:
No one enjoys paying taxes. I know that I don't. Yet in order to
have the services that we want we have to pay them.
Click to expand...
I do not disagree with this. However, relying on regressive State Sales taxes is not the way to do this. That is, however, another debate for a different forum.

-JM
Chip Lenkiewicz said:
I don't know about California; but here in Virginia you are
required to pay the sales taxes on mail order items when you file
your income taxes. The state can (though has not yet done so); look
at shipping records to determine if there is a tax liability.

No one enjoys paying taxes. I know that I don't. Yet in order to
have the services that we want we have to pay them. If more people
start to try and skirt sales taxes, the state will only find other
ways to tax. And those may end up cost the consumer more than what
they would have paid in sales taxes.

Before everyone says anything about the waste in state spending;
when is that last time you wrote to your representative to
complain? And when was the last time you voted them out?
Unfortunately here in the US we have taken our right to vote and
participate for granted.
Click to expand...
 
DavidP said:
Greg M said:
I read these posts and now when shown the condition of the product
that B&H shipped they try and say that "it could have been the
shipper" (whining voice).
Click to expand...
--
The Unofficial Photographer of The Wilkinsons
http://thewilkinsons.crosswinds.net
Click to expand...
yes - isn't that word "fragile" (pronounced - fra jil ee) french for "drop kick"

(unadmitted to inside UPS joke from 20 years ago (am I showing my age))

If a box gets in a real bind on a belt it is "repacked" so the damaged box can be inside a ups supplied box. Nothing abnormal about that - happens with regularity.--John Mason - Lafayette, IN
 
to clarify - did the scanner box have a address label on it to you?--John Mason - Lafayette, IN
 
Lee Rothman said:
That's because you DON"T understand how a Grey Market operation
works. I've run one so I DO understand. NO they do NOT recycle
returned merchandise as new....It goes back to their respective
"distributor" NOT the manufacturer.....NOW GET OVER IT!
Click to expand...
Ok let's see. Joe Photo orders a 1D from Delta. He stares at the unopened carton for a week before deciding it makes no sense to pay Deltas inflated price for this camera. Delta as is their policy gladly accepts the return. So he returns the hottest camera on the market unopened to Delta. Delta's stated policy according to you and being a former gray market "person"....is oop returned so it has to go back to the distributor. The distributor recieves it as "returned". Do you really think that camera won't make the retail scene again? Do you really think Delta would send it back to the distributor? This is pure speculation on my part, but I sincerely don't it.--Steve Mitchell http://mitchjaz.com/Boxcarmainpage
 
Thanks for the excellent follow-up. Screw-ups do occur, and how you rectify is the key.
Henry Posner/B&H Photo said:
Henry Posner/B&H Photo-Video Inc. said:
We don't know how it left B&H do we? so should not jump to
conclusions.
Click to expand...
I don't know how it left B&H either, but the box got back here
today and we have shipped a new scanner overnight to the customer.
I have also posted an apology on the site where the customer posted
the original complaint and photo.

I have also held a meeting with the managers of our shipping
department and customer service/returns. I then shared all
(including the photo) with my boss -- our COO -- who has scheduled
a meeting tomorrow morning with the manager of the warehouse.

We consider this very serious. An employee in our warehouse or
shipping dept erred. While he is human, and subject as are we all
to periodic errors, this is egregious and is being handled with the
gravity it deserves.
--
Henry Posner
B&H Photo-Video, Inc.
Click to expand...
 
Not to worry. I heard (this is for real) that Virginia is coming up with legislation to allow people to donate to the state for those who think they are not paying enough taxes. This is already in existence in another state.

Allan
Chip Lenkiewicz said:
Sorry Jason, but you hit one of my hot buttons in regards to mail
order. I am all for saving money on the purchase price if that is
what the consumer desires. But when it comes to supporting the good
of all through taxes that is a different matter.
Click to expand...
 
To be fair to B&H I would be willing to bet that the box was shipped in good condition and was damaged in transit and re-packed. When I got out of the military I took a part time job with UPS and became the guy who unloaded your packages from the truck and then the guy who put them in the truck for delivery to your address. The general policy for unloading a semi truck is 1 person for 1 truck per hour. The trucks are stacked to the ceiling with any and all size objects. Each one has to go on a belt Label up so that it can be sorted properly. I have no clue what "fragile" meant when I worked there because I never had time to read the label or even look for it. The easiest way to get the boxes off of the top of the pile was to either stand on a box in the pile or pull boxes until the pile fell. Fragile? If a package was damaged it was set off to the side of the dock and someone came along and packaged it up again, regardless if all of the contents were in it or not.

Actually loading the delivery truck is a little less violent on the package but the goal is to get everything to fit in the truck. Some days the delivery man can't walk through the truck as the whole back end is filled to the roof.. Stuff falls, gets crushed occasionaly. Not that anyone is trying to break your package, just that the check that puts food on the table is based on your ability to unload a truck an hour, etc. For the record Scanners, etc are usually shipped in the original box. If you open the box you will notice the styrofoam, etc. They were designed to protect the product during shipment, how do you think it got to B&H? Next time you get a package thats damaged consider the the delivery company FIRST and then the company you purchased the product through

Just my .02

Mike
 
Zero said:
It seems the most common complaint about B&H is attitude. And the
common explanation is it is a New York thing. Well, maybe the
consumer should not accept that even. Part of the shopping
experience is dealing with customer service. So I am glad everyone
is raving about the treatment they are getting from delta, Canoga,
etc. Perhaps that will spur B&H into improving their salespersons'
attitudes. When you are #1 and there is not a close #2,
complacency sets in. Its good for the consumer to have more than
one choice.
Click to expand...
I also have had several sales contacts with B&H. All products have been in good condition and the price has been competitive. But not as low as what I refer to as the "snake pit" dealers in NY. I made a comment here a few days ago that their unfriendly demeanor was a "New York" thing due in part because I am from the midwest and we have the habit of speaking slower and exchanging little small talk while we are engaged in business contacts. I just overlook the very abrupt contact thinking that it is just a cultural difference. I have ordered from Samy's in LA and they seem much more friendly. I will continue to order from B&H until they ship damaged goods.--Richly
 
Or are paid by them :) light up Lee you are they guy banging other vendors- or did I get that wrong.
Best
O.Olsson
allanofcalifornia said:
Allan
Edw. said:
Maybe Delta has recently changed their policy because I HAVE
received recycled merchandise from them...within the last month or
so....

http://www.dpreview.com/forums/read.asp?forum=1019&message=2219882

Ed Caswell
Lee Rothman said:
steve mitchell said:
allanofcalifornia said:
--
Click to expand...
Steve Mitchell
http://mitchjaz.com/Boxcarmainpage
Click to expand...
Click to expand...
Click to expand...
Click to expand...
--O.Olsson
 
Bobby C. said:
I frequent that site and there is no comparison of the amount
of bashing that goes on this site versus that site.
Click to expand...
BobbyC said:
By the Way, I counted 3 negative comments and 12 positive comments
in that 3 page thread.
Click to expand...
OK, 4to1 positive (assuming you didn't count any poster more than once).
So when are you going to count the DPR posts?
BobbyC said:
BobbyC said:
It's the nature of the beast, ...if you hit your hammer with the
top of your thumb ;-), you don't carry-on about how good your ear
feels!
Click to expand...
Click to expand...
BobbyC said:
Duh?
Click to expand...
Translation: When your thumb is throbbing, because you just hit it with a hammer, your attention is NOT on some other body-part that feels fine!

Larry
 
Good job Henry! That's the kind of response that really makes some points!
You don't have to be perfect, ...we just have to believe you're TRYIN'!

Larry
Henry Posner/B&H Photo said:
Henry Posner/B&H Photo-Video Inc. said:
We don't know how it left B&H do we? so should not jump to
conclusions.
Click to expand...
I don't know how it left B&H either, but the box got back here
today and we have shipped a new scanner overnight to the customer.
I have also posted an apology on the site where the customer posted
the original complaint and photo.

I have also held a meeting with the managers of our shipping
department and customer service/returns. I then shared all
(including the photo) with my boss -- our COO -- who has scheduled
a meeting tomorrow morning with the manager of the warehouse.

We consider this very serious. An employee in our warehouse or
shipping dept erred. While he is human, and subject as are we all
to periodic errors, this is egregious and is being handled with the
gravity it deserves.
--
Henry Posner
B&H Photo-Video, Inc.
Click to expand...
 
The internet, I mean:

There's a screw-up, which no one will know about, no one will "fix", and could easily happen-again, if the customer doesn't complain.

But: The customer DOES complain. Publicly. And the discussion grows, spreading to (at least) 2 high-readership sites.

And: The Dealer involved becomes aware of the furor, looks into the matter, accepts responsibility, apologizes,and takes action to improve service.

WIN: Better service for customers.
WIN: Better PR for dealer. therefore,...
WIN : More customers order with renewed condidence, ...more money for dealer.

Moral?

Bad Service?, ...***** loudly!
It's good for EVERYBODY! ( including General Bullmoose :-)

Larry
Henry Posner/B&H Photo said:
Henry Posner/B&H Photo-Video Inc. said:
We don't know how it left B&H do we? so should not jump to
conclusions.
Click to expand...
I don't know how it left B&H either, but the box got back here
today and we have shipped a new scanner overnight to the customer.
I have also posted an apology on the site where the customer posted
the original complaint and photo.

I have also held a meeting with the managers of our shipping
department and customer service/returns. I then shared all
(including the photo) with my boss -- our COO -- who has scheduled
a meeting tomorrow morning with the manager of the warehouse.

We consider this very serious. An employee in our warehouse or
shipping dept erred. While he is human, and subject as are we all
to periodic errors, this is egregious and is being handled with the
gravity it deserves.
--
Henry Posner
B&H Photo-Video, Inc.
Click to expand...
 
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