B&H are they in big problems?

Yes Jan. I called for you. It will be available on Special Order only and takes 5-7 working days to arrive. Price will vary based on time of order a tad but not much. Between $1275 -$1300. Give Betty a call and she can follow thorugh for you.
Hey Lee, next time you call your friends at Delta, could you ask what
the availability on the TS-E45 is? It has a little email symbol in
the
list; I assume that means it's currently out of stock.
 
Hi Jack,

I caught that; but still doesn't answer the question I have and that is; was this outside box one supplied by B&H, or was it a box done by the shipping agent?

That is very important given the state of the inside box. Too many people are quick to judge without all the facts. If it were indeed a box that B&H placed this damaged box in; then they have some serrious issues they need to address. And people comments then are well deserved. On the other hand if it WERE done by the shipping agent, then people need to apologize for critisizing B&H for something they did not do.

Just trying to bring a sense of reason to this discussion...
http://www.dpreview.com/misc/rdr.asp?url=http://64.49.211.153/forums/showthread.php !s=&threadid=2426

It says it was packaged inside of another box that was undamaged.
Boxes do get damaged all the time during shipping. I've been told
many times that if you have anything expensive or breakable, that
you ship it 2 day air and never UPS ground. I've even been told
this by people working at UPS.

Allan
I read these posts and now when shown the condition of the product
that B&H shipped they try and say that "it could have been the
shipper" (whining voice).

C'mon!!! Where there's smoke, there's fire!!

The ship is sinking!! Or at least starting to take on water.

I'm avoiding B&H and will only use there web site for price
references. Poor customer treatment is not always worth the
cheapest price, oh wait, they aren't the cheapest anyways!
 
That ALL the boxes B&H ship are indeed well packed with either peanuts or bubble bags. I have NEVER seen one that wasn't done like this, and as a result they also seal each and every box with tape that states right on it that "If The Seal Is BroKen Don't Accept" or something like that. If the box on the outside is perfect with those seals (which it always has been for me) than what's inside is a B&H issue and NOT a shipper issue.
 
As I stated before, my experience with scanners (and many other items) has been that they are NOT shipped in outer boxes. Granted, they weren't from B&H.

Yes, everything I've ordered from B&H has had an outer box -- but given the items I ordered from them, you'd expect that to be the case.

So, based on my experience, it's impossible to say with any certainty how B&H would ship out a scanner, were I to order one.

Presumably, the guy explained that there was an outer, undamaged box and a damaged inner box when he talked with B&H. However, this may not be the case, or B&H may not have heard him say it. A lot of that depends upon just how "heated" he and/or B&H were in the discussion.
That ALL the boxes B&H ship are indeed well packed with either
peanuts or bubble bags. I have NEVER seen one that wasn't done like
this, and as a result they also seal each and every box with tape
that states right on it that "If The Seal Is BroKen Don't Accept"
or something like that. If the box on the outside is perfect with
those seals (which it always has been for me) than what's inside is
a B&H issue and NOT a shipper issue.
--The Unofficial Photographer of The Wilkinsons http://thewilkinsons.crosswinds.net
 
The other problem is that the individual that had the problem is not the one posting in the forum. So we don't have all the info...
That ALL the boxes B&H ship are indeed well packed with either
peanuts or bubble bags. I have NEVER seen one that wasn't done like
this, and as a result they also seal each and every box with tape
that states right on it that "If The Seal Is BroKen Don't Accept"
or something like that. If the box on the outside is perfect with
those seals (which it always has been for me) than what's inside is
a B&H issue and NOT a shipper issue.
 
Was "Jessie", at Stehlik Photography , in Tampa, Florida.

Anybody live in Tampa?

Wanna give her a call, and invite her to post here, so we can get some straight scoop?

I read all the posts at the link, and don't think the issue of possible SHIPPER damage re-packing was ever discussed there.

For those that missed it, the scanner DID NOT WORK!

I think it's a definite possibility that B&H is taking the shipper's rap here, ...we need to know if the outer box had any B&H ID on it (?).

I find it hard-to-believe that ANYONE would actually expect passive-acceptance of a box in that condition, from ANY customer, ..thus can't believe it actually left B&H looking like that!

Larry
The other problem is that the individual that had the problem is
not the one posting in the forum. So we don't have all the info...
 
I have no reason to defend B&H but I must say, this site is the only site I have seen complaints like this and mostly from a few very loud people.

There are always many posts by people who say they have had no problems with them, they just don't go on and on like the complaints do which makes it look worse IMHO.

Maybe they did ship the item like that. Maybe they have a 6.00 an hour warehouse employee who just doesn't care that did it. Whatever the case, this is not what my experience has been or the experiences of many other people.

Have they said they wouldn't make it good? Is it possible with the many shipments they make every day that there could be a few mistakes?

I told myself I wouldn't get involved in this thread, buy I'm just one of those "try to see the other side of things" person.

Cheers,
Bobby
 
I don't really want any involvement with this thread either. but I have to say that their is no way B&H shipped that box as it was shown. It had to have been reboxed by UPS or someone else after it left B&H. I can't imagine another explanation.

Rich
 
I have no reason to defend B&H but I must say, this site is the
only site I have seen complaints like this and mostly from a few
very loud people.
So you didn't notice that the original "complaint'" WAS from ANOTHER site, ...where the thread is (so far!) up to 3 pages (WITHOUT any particularly "loud" people) ??
There are always many posts by people who say they have had no
problems with them, they just don't go on and on like the
complaints do which makes it look worse IMHO.
It's the nature of the beast, ...if you hit your hammer with the top of your thumb ;-), you don't carry-on about how good your ear feels!
Maybe they did ship the item like that. Maybe they have a 6.00 an
hour warehouse employee who just doesn't care that did it.
IF (still undetermined) B&H IS responsible, then you FIRE the $6 employee, and get another one, or you pay them all more, but, in NO case, do you accept this kind of performance, and the accompanying damage to PR.

Larry
 
I caught that; but still doesn't answer the question I have and
that is; was this outside box one supplied by B&H, or was it a box
done by the shipping agent?

That is very important given the state of the inside box. Too many
people are quick to judge without all the facts. If it were indeed
a box that B&H placed this damaged box in; then they have some
serrious issues they need to address. And people comments then are
well deserved. On the other hand if it WERE done by the shipping
agent, then people need to apologize for critisizing B&H for
something they did not do.

Just trying to bring a sense of reason to this discussion...
Lets say that the manufacturer's box was sent by B&H and then damaged by ups and repacked. Do you find it acceptable that B&H is so ignorant/arrogant/cheap in its shipping that they thought that, what looks like a shelf pack, would actually survive ups ground? It is their responsability to box for shipping in such a manner that given the conditions, the item will survive. Shelf packs were never designed to be given to ups, or anybody else, as a shipping container.

It would be interresting to know if the person who got the scanner could tell us rather or not there is a ups tag on the damaged box, or atleast a place the size of a ups tag where it had been removed. Then we would know for sure. Either way it seems to me IMHO that B&H used less than good judgement here.--Chris
 
Once again. No one knows the actual facts yet. Did the package get damaged in shipment and the shipping agent repack it in a new box and send it on? Or not?

This is a fact that will probably come out. However, what's amazing is that the missing vital fact doesn't seem to slow down the bashing of B&H regarding the incident.
 
Chip,

Sorry to have pushed the wrong buttons.

Your post was a bit of a rude awakening to me, of the changes in the way I see things. I think in the last three years, since the Internet economy has become stable, we the consumers have started to demand more for less. Just look at the success of the bargain-posting sites, in which people are out to get the most bang for their buck. There's a lot of pricematching going on out there, especially with the AmEx Blue card best value guarantee program (which I myself have used).

The thought that's always in the back of my mind is that these programs are supposed to protect customers who bought an item, THEN find it at a lower price, not customers who know of a lower price but buy it at a higher-priced merchant anyways. Why don't you buy from the lower-priced merchant? There's a good reason - you'll get ripped off, shafted, screwed, whatever you want to call it. So when you buy from the higher-priced merchant, you pay a higher price because their service demands it - no, deserves it.

But it's become so easy to be out for the last buck that we as consumers often forget the ethics and become engrossed in saving every last penny. I knew someone who drove 400 miles (from the San Francisco bay area to Los Angeles) because he gets a few cents more per aluminum can, and groceries are cheaper. Ok, that was a dumb example. But people are more and more consciencious of the dollars they spend, and they want to spend as little as possible to get as much as possible. Which leads to customers trying to skirt taxes and trying to pricematch with shady outfits.

Originally, I bought from B&H simply because they had an awesome inventory, and because shipping was relatively cheap, and I didn't know of a good local camera store that stocked the things I wanted. Once I found out about Keeble & Shuchat, I tried to buy things there, but their prices were so outrageously high, even before taxes, and the salespeople were so reluctant about matching prices (they would claim that the lens B&H was selling was an older model since manufacturers come out with newer makes of lenses every year or two) that I just didn't want to deal with them on the high priced items.

The point of my post? I think I've lost a lot of my conscience and ethics along the way in trying to make my dollar stretch as far as possible. And the taxes I've saved on buying camera equipment out of state is a small drop in the bucket compared to the taxes I pay for my property and on my income. Is that justification? No. I just wanted to b*tch. :)

And as far as I know, California does not require paying sales taxes on mail order items, but the laws may be changing soon. In which case I just might continue to buy from B&H.
No one enjoys paying taxes. I know that I don't. Yet in order to
have the services that we want we have to pay them. If more people
start to try and skirt sales taxes, the state will only find other
ways to tax. And those may end up cost the consumer more than what
they would have paid in sales taxes.

Before everyone says anything about the waste in state spending;
when is that last time you wrote to your representative to
complain? And when was the last time you voted them out?
Unfortunately here in the US we have taken our right to vote and
participate for granted.

Sorry Jason, but you hit one of my hot buttons in regards to mail
order. I am all for saving money on the purchase price if that is
what the consumer desires. But when it comes to supporting the good
of all through taxes that is a different matter.
unfortunately, for those who live in california, the sales tax
often prompts us to put up with the new york attitude. which delta
international, being situated in new york, does not seem to exhibit.

adorama is even worse than B&H when it comes to attidude, though.
in my personal dealings, B&H customer reps are actually reasonably
nice.
--jason: http://www.jcwphoto.net
 
Bobby C. wrote:
So you didn't notice that the original "complaint'" WAS from
ANOTHER site, ...where the thread is (so far!) up to 3 pages
(WITHOUT any particularly "loud" people) ??
Yes, I frequent that site and there is no comparison of the amount of bashing that goes on this site versus that site.
It's the nature of the beast, ...if you hit your hammer with the
top of your thumb ;-), you don't carry-on about how good your ear
feels!
Duh?
IF (still undetermined) B&H IS responsible, then you FIRE the $6
employee, and get another one, or you pay them all more, but, in NO
case, do you accept this kind of performance, and the accompanying
damage to PR.
I agree and did not say it was acceptable, only a possibility.

By the Way, I counted 3 negative comments and 12 positive comments in that 3 page thread.

Cheers,
Bobby
 
I am surprized that nobody from B&H jumps in to clarify the situation. If it was the shipper that damaged the box, then just say so. I have been buying from B&H only but the picture of the box really scares me.

CN
However, what's
amazing is that the missing vital fact doesn't seem to slow down
the bashing of B&H regarding the incident.
Assuming the person who started the thread doesn't work for Calumet
or Adorama anyway....
 
I'm not. Henry doesn't follow this forum on a daily basis.

If you wish, send him an email at [email protected] and send him the URL of this thread. He'll respond.
I am surprized that nobody from B&H jumps in to clarify the
situation. If it was the shipper that damaged the box, then just
say so. I have been buying from B&H only but the picture of the
box really scares me.
--The Unofficial Photographer of The Wilkinsons http://thewilkinsons.crosswinds.net
 
We don't know how it left B&H do we? so should not jump to
conclusions.
I don't know how it left B&H either, but the box got back here today and we have shipped a new scanner overnight to the customer. I have also posted an apology on the site where the customer posted the original complaint and photo.

I have also held a meeting with the managers of our shipping department and customer service/returns. I then shared all (including the photo) with my boss -- our COO -- who has scheduled a meeting tomorrow morning with the manager of the warehouse.

We consider this very serious. An employee in our warehouse or shipping dept erred. While he is human, and subject as are we all to periodic errors, this is egregious and is being handled with the gravity it deserves.--Henry PosnerB&H Photo-Video, Inc.
 
Hey Lee,

Looks like we've found the guy who's been shipping your stuff! :)

Thanks Henry for dropping in and informing us of the resolution. It was wise of you to wait until you saw the box to comment.

Jason
We consider this very serious. An employee in our warehouse or
shipping dept erred. While he is human, and subject as are we all
to periodic errors, this is egregious and is being handled with the
gravity it deserves.
--
Henry Posner
B&H Photo-Video, Inc.
--jason: http://www.jcwphoto.net
 

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