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B&H are they in big problems?

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Peter Gregg

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I saw a few threads in here about B&H. I know Lee put his story here and he can authenticate that they seem to be in a turn around.

So many people have said "they are the best". Now all these stories are cropping up. This seem to be happening more and more often. Are we seeing the turn around of a big company? First little complaints, then bigger ones? Then huge ones?

I usually put it off, but I think you should make up your own mind. Here is a new story complete with pictures. What do you think of the box on this brand new item from B&H? Remember, someone at B&H had to see it before it was shipped out:

http://64.49.211.153/forums/showthread.php?s=&threadid=2426
 
It seems the most common complaint about B&H is attitude. And the common explanation is it is a New York thing. Well, maybe the consumer should not accept that even. Part of the shopping experience is dealing with customer service. So I am glad everyone is raving about the treatment they are getting from delta, Canoga, etc. Perhaps that will spur B&H into improving their salespersons' attitudes. When you are #1 and there is not a close #2, complacency sets in. Its good for the consumer to have more than one choice.
 
unfortunately, for those who live in california, the sales tax often prompts us to put up with the new york attitude. which delta international, being situated in new york, does not seem to exhibit.

adorama is even worse than B&H when it comes to attidude, though. in my personal dealings, B&H customer reps are actually reasonably nice.
Zero said:
It seems the most common complaint about B&H is attitude. And the
common explanation is it is a New York thing. Well, maybe the
consumer should not accept that even. Part of the shopping
experience is dealing with customer service. So I am glad everyone
is raving about the treatment they are getting from delta, Canoga,
etc. Perhaps that will spur B&H into improving their salespersons'
attitudes. When you are #1 and there is not a close #2,
complacency sets in. Its good for the consumer to have more than
one choice.
Click to expand...
--jason: http://www.jcwphoto.net
 
YIKES.....that box looked worse than all but one of the one's I received. LOL. Oh well, I guess somebody is consistenly in a hurry on certain days of the week, (the days I order from them) LOL.
 
Actually if you have a need or occasion to call Adorama, ask for a guy by the name of Al Fry. I have dealt with him a couple of times now and has a great sense of humor and NO attitude. Does EXACTLY as he says he will, clean unopened merchandise will be sent your way......
Jason Wu said:
adorama is even worse than B&H when it comes to attidude, though.
in my personal dealings, B&H customer reps are actually reasonably
nice.
Zero said:
It seems the most common complaint about B&H is attitude. And the
common explanation is it is a New York thing. Well, maybe the
consumer should not accept that even. Part of the shopping
experience is dealing with customer service. So I am glad everyone
is raving about the treatment they are getting from delta, Canoga,
etc. Perhaps that will spur B&H into improving their salespersons'
attitudes. When you are #1 and there is not a close #2,
complacency sets in. Its good for the consumer to have more than
one choice.
Click to expand...
--
jason: http://www.jcwphoto.net
Click to expand...
 
Actually, I was a little more concerned about what the box looked like.

If you were worked at a company would you pack a box that looked like that? It is supposed to be brand new? I would think the person getting it would holler at me if I did that. Isn't it pushing the envelope a bit to send out merchandise like that?

There is a picture of the box a little further down in the thread I posted.

Pete
 
....Tennessee and if the sales people from B&H don't offend me then they must be pretty easy to get along with. When I get a salesman trying to big mouth me I stop his sorry fanny on the spot and tell him to go to "H-E- double toothpicks" and then hang up. I will do without instead of putting up with it.

When I call B&H they take my call and deliver my stuff in quick order. Every time!

This don't make those who disagree with me wrong but I am very glad to hear, "Welcome to B&H photo/Video, how may I help you?"--Ron Warren
 
Ron Warren said:
When I call B&H they take my call and deliver my stuff in quick
order. Every time!
This don't make those who disagree with me wrong but I am very glad
to hear, "Welcome to B&H photo/Video, how may I help you?"
Click to expand...
I agree, their sales department and verification department are pretty friendly.

The times when I've received less-than-stellar treatment are when I call the customer service department and try to rectify a problem.--jason: http://www.jcwphoto.net
 
I always order by email.

Once, I had assumed I'd get the filter for the lens at 2filter.com (as it was cheaper, even with shipping). But then I found out it wasn't in stock there. So I called B&H back.

Yeah, I got a little bit of "attitude" . . . "we're a very efficient shop, and that order has already been processed". So, I had to order the filter online, and pay the extra shipping (which I was trying to avoid by calling and having the filter added to my order).

The only other problem I had was when I ordered my 50/1.4 and filter. They didn't send me the Pro1 filter. I emailed back, and apparently it wasn't in stock. So, I sent back the one I got, and waited for another one. Once again, 2filter didn't have the one I needed, either.

I've never had any problems dealing with them via email. The one phone call I made was OK, but the guy did seem rushed, and put off that I'd even call to add something to an internet order. Oh, well.

Hmmm, maybe they ship out crushed boxes to those that order by phone? ;)--The Unofficial Photographer of The Wilkinsons http://thewilkinsons.crosswinds.net
 
Yep. The box looks like sh$t. If someone at B&H put that in a nice clean box, they must have seen the box's condition, and I would question their judgement as well sending that to the customer. Unless it was the courier's fault (ie. UPS put it in a nice clean box).

We don't know how it left B&H do we? so should not jump to conclusions.

It's like someone posting all their pics without editing. The bad ones will numb you to not look at the good ones. Who cares if the scanner is perfect working condition. The perception that it isn't has already been conditioned in the customer's mind.
Peter Gregg said:
Actually, I was a little more concerned about what the box looked
like.

If you were worked at a company would you pack a box that looked
like that? It is supposed to be brand new? I would think the person
getting it would holler at me if I did that. Isn't it pushing the
envelope a bit to send out merchandise like that?

There is a picture of the box a little further down in the thread I
posted.

Pete
Click to expand...
 
After seeing those pictures, any company who ship such Sh$# to a customer will never get any more of my business period.

Jack
Peter Gregg said:
I saw a few threads in here about B&H. I know Lee put his story
here and he can authenticate that they seem to be in a turn around.

So many people have said "they are the best". Now all these stories
are cropping up. This seem to be happening more and more often. Are
we seeing the turn around of a big company? First little
complaints, then bigger ones? Then huge ones?

I usually put it off, but I think you should make up your own mind.
Here is a new story complete with pictures. What do you think of
the box on this brand new item from B&H? Remember, someone at B&H
had to see it before it was shipped out:

http://64.49.211.153/forums/showthread.php?s=&threadid=2426
Click to expand...
 
Lee Rothman said:
Actually if you have a need or occasion to call Adorama, ask for a
guy by the name of Al Fry. I have dealt with him a couple of times
now and has a great sense of humor and NO attitude. Does EXACTLY as
he says he will, clean unopened merchandise will be sent your
way......
Click to expand...
Adorama may be heading to the bottom of my list. Made an order online and discovered I had ordered the wrong item. Hours later (this is over the weekend, mind you) I tried to cancel and order something else via email.

I get a couple of barely literate emails from an Israel K. telling me (direct quote), "sorry the is allready inviced i can't find it anymore just refuse it."

I told him in a response that I ordered another item... the right item, and didn't know which to refuse. His response, "well then acccept them and than send it back."

So, it appears I may be paying return shipping for something that a guy decided to not work very hard in seeing it not come my way. And this company's got a guy working their email who is NOT the Great Communicator, by any stretch of the imagination.

I asked him if when the item I refuse comes back (I've got a 50-50 chance of refusing the correct one), if I'll be credited for the item plus the shipping. His response: "o.k." Huh? Did he even understand the question?

Anyway, I give up. ;)

Bryan
--Bryan http://www.siverly.net
 
It certainly happens. Ask those who've worked for UPS or Fedex.

Never assume that it wasn't the shipper, and therefore must be the company you ordered from.
Mike Salzlechner said:
i seriously doubt that anybody would send out a box like that. But
there is always the shipper. We had numerous occasions where
packages where busted and repackaged by UPS where even the content
of multiple smashed boxes from different shippers was mixed up.
This is more what this looks like.
Click to expand...
--The Unofficial Photographer of The Wilkinsons http://thewilkinsons.crosswinds.net
 
I read these posts and now when shown the condition of the product that B&H shipped they try and say that "it could have been the shipper" (whining voice).

C'mon!!! Where there's smoke, there's fire!!

The ship is sinking!! Or at least starting to take on water.

I'm avoiding B&H and will only use there web site for price references. Poor customer treatment is not always worth the cheapest price, oh wait, they aren't the cheapest anyways!
 
I never ordered from B&H so I am unbiased but for you to reject the possibility that the box was damaged during shipping just sounds like hatred for B&H.

Boxes do get damaged all the time during shipping. I've been told many times that if you have anything expensive or breakable, that you ship it 2 day air and never UPS ground. I've even been told this by people working at UPS.

Allan
Greg M said:
I read these posts and now when shown the condition of the product
that B&H shipped they try and say that "it could have been the
shipper" (whining voice).

C'mon!!! Where there's smoke, there's fire!!

The ship is sinking!! Or at least starting to take on water.

I'm avoiding B&H and will only use there web site for price
references. Poor customer treatment is not always worth the
cheapest price, oh wait, they aren't the cheapest anyways!
Click to expand...
 
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