New Dell XPS 8700

Peter Del

Veteran Member
Messages
7,988
Solutions
3
Reaction score
6,797
Location
Oxfordshire, UK
Eighteen months ago I discussed, on this Forum, which computer to buy, but health problems got in the way until yesterday, when I took delivery of my shiny new machine. The salesman said I had bought my old machine from them twelve years ago!

I unpacked the machine and monitor etc, but try as I might I could not figure out which cable goes where. I called their service desk and a chap guided me through it and then said you do THIS. The THIS was not in the quick start guide!!

He then took control of my machine and set the whole thing up, all from his computer in India. Absolutely brilliant.

Images look great in Elements 13, which can now see my ORF files (I have been using version 3), it is very fast and very quiet. The only thing I can't do is load the driver for my Epson R2400 printer (which is still working on my old machine). Anyone with any ideas?

Thanks everyone for your past help

Peter Del
 
Go to the Epsom support site and click your printer to update the drivers,etc. Depending on your OS, you have Windows 7 or Windows 8.1?

"Some" printers need driver updates, others will work within the Windows 7 or 8 OS, somehow...if your printer will not function without the drivers being updates, you'll be forced to buy a new printer, now, "if" your printer is as old as the PC you've just replaces, it might not have a current driver update, in that case, try to update the Epsom driver from their tech support page or..buy a new printer of your choice.

This happens "sometimes", where the printer company has NO update for driver and perhaps never will..but Epsom is a modern copy, so it's presumable you'll be able to find tech support there..

good luck..years ago when Windows XP was on a new PC, Canon didn't have a driver update and I thru an otherwise good printer away..but..remember, that printer WILL work with your older PC!
 
Eighteen months ago I discussed, on this Forum, which computer to buy, but health problems got in the way until yesterday, when I took delivery of my shiny new machine. ..... snip .....
The only thing I can't do is load the driver for my Epson R2400 printer (which is still working on my old machine). Anyone with any ideas?
Try this link for a Win7 or Win8 64 bit driver for your R2400:

http://www.epson.com/cgi-bin/Store/...ie=yes&infoType=Downloads&platform=OSF_W_8-64

Sky
 
Eighteen months ago I discussed, on this Forum, which computer to buy, but health problems got in the way until yesterday, when I took delivery of my shiny new machine. The salesman said I had bought my old machine from them twelve years ago!

I unpacked the machine and monitor etc, but try as I might I could not figure out which cable goes where. I called their service desk and a chap guided me through it and then said you do THIS. The THIS was not in the quick start guide!!

He then took control of my machine and set the whole thing up, all from his computer in India. Absolutely brilliant.
It looks like you're in the U.K. If the default warranty plan is the same there as it is in the U.S., you get what Dell calls "Premium Phone Support" with a new XPS 8700 purchase with most configurations of it. That means that they will also help you with software issues (even if it's third party software) if you call them. So, that's great for someone migrating to a new machine and new Operating System that they are not familiar with.

But, even if you didn't get the Premium Phone Support plan, they can still help you troubleshoot hardware related issues via remote diagnostics (remote controlling your machine from their location). I've never used their service, even though I've been purchasing Dell Desktops and Laptops for me and my wife to use for a number of years (just buying refurbished machines from Dell Outlet here in the U.S., which have the same warranty options as a new machine).

My current desktop is an XPS 8500 (which is the previous generation model compared to your XPS 8700), with a Core i7 3770 in it (versus the newer Core i5/i7 4xxx CPUs the XPS 8700 uses). They're very similar machines though (same case, power supply, etc.). I've been very pleased with mne.
Images look great in Elements 13, which can now see my ORF files (I have been using version 3), it is very fast and very quiet. The only thing I can't do is load the driver for my Epson R2400 printer (which is still working on my old machine). Anyone with any ideas?
What Operating System did your XPS 8700 come with?

Most come with 64 Bit Windows 8.1 now (and even my last generation XPS 8500 came with Win 8 on it). But, they still sell them with 64 Bit Windows 7, too.

If it has 64 Bit Windows 8.0 or 8.1 on it, download this driver for the Epson R2400:

https://ftp.epson.com/drivers/epson15171.exe

But, if it has 64 Bit Windows 7 on it instead, then download this driver for your Epson R2400:

https://ftp.epson.com/drivers/epson12335.exe

Make sure you get the correct driver for the Operating System you're using.

If you are not sure which Operating System is installed, go to this page to check:

http://windows.microsoft.com/en-us/windows/which-operating-system

I noticed you started another thread indicating that you didn't have the same options you used to see when printing. That may be because of the utility software you were using.

So, after you install the correct R2400 driver for the Windows version on your new computer, you may also want to install the Epson EasyPrint utility (different compared to Easy Photo Print, despite the similar name).

EasyPrint is designed to integrate into some apps to give you more options than you get in the default Printer Properties section when printing from an application.

But, I don't know how many apps will use it (as it looks like it was originally designed for older apps like Adobe Elements 3). Anyway, based on what you said in the other thread you started, I'm wondering if you are used to seeing the EasyPrint options shown from apps that support it. More about it here:

http://www.epson.com/cgi-bin/Store/...UseBVCookie=yes&noteoid=48205&type=highlights

Direct Link to get it's installer for Windows (and it's still compatible with the latest 64 Bit Win 7, Win 8.0 and Win 8.1 releases):

https://ftp.epson.com/drivers/epson11889.exe

You may also want to install this Epson" Easy Photo Print" Utility (optional, but has some features to help print photos on different paper types).

https://ftp.epson.com/drivers/easyphotoprint_win.exe

I got the links for the above by going to this page for your Epson R2400 (by expanding the sections on the page for a given Windows version, then clicking on the download buttons and getting the links to download the drivers and utilities manually). It's the same page skyglider just lnked to

https://www.epson.com/cgi-bin/Store...=yes&infoType=Downloads&platform=OSF_W_8_1-64

Anyway, install the correct driver first (one of the first two links above, depending on if you're running 64 Bit Windows 7, or 64 Bit Windows 8.x.

Then, I'd install the Epson EasyPrint and Easy Photo Print utilities to make sure you have everything you're accustomed to using (and those two apps use the same installer for both 64 Bit Win 7 and 64 Bit Win 8.x).

--
JimC
------
 
Last edited:
It looks like you're in the U.K. If the default warranty plan is the same there as it is in the U.S., you get what Dell calls "Premium Phone Support" with a new XPS 8700 purchase with most configurations of it. That means that they will also help you with software issues (even if it's third party software) if you call them. So, that's great for someone migrating to a new machine and new Operating System that they are not familiar with.
IRT my last post, I just checked the current configurations for that model listed at Dell UK, and they do the same thing there (1 year standard warranty with next business day in home service after remote diagnostics with Premium Software Phone Support).

See the Warranty section in the XPS 8700 configurations available there, where all of the current configurations show 1 year NBD (Next Business Day) with Premium Phone Support.

http://www.dell.com/uk/p/xps-8700/pd

If you click on the "Choose Options" (down arrow) button in the Warranty Section for any XPS 8700 config, you'll see the below image on the left side of the Warranty choices (1 year standard, 2 to 4 years optional) that shows they include Premium Software Phone Support (Software Assistance, Wireless and Printer Setup).

So, unless that wasn't offered as standard with the machine you bought for some odd reason (as it's standard with all XPS 8700 configs I see shown there now), I'd take advantage of the Premium Software Phone Support you got if you need help getting your software, printers, etc. working with the new machine.

Anyway, you probably just need the correct Epson R2400 drivers and utility software to get everything looking more like you're accustomed to (see my last post for details and links).

One more suggestion... If you bought a machine with Windows 8.x on it, you may want to consider installing Classic Shell so that it will look and behave more like previous generations of Windows (so you can avoid the new style start screen and new style applications and get a traditional style start menu back again. Get it here (free):

http://www.classicshell.net/

Some discussion about it here explaining how it works (and that you can still use the new style apps if desired with it installed):

http://www.dpreview.com/forums/post/55698081

What I see as standard with all XPS 8700 cbnfigs at Dell UK now (1 year Warranty with Premium Software Phone Support is standard with them, with longer than 1 year available as options)

3142-Premium-Support-1yr-314x314-en.jpg


--
JimC
------
 
Last edited:
Jim and skyglider,

Thanks for your detailed replies.

I downloaded from the links you supplied, but it still shows a simplified version of the print page. There does not appear to be a selection for 'Print to page' or 'Print actual size' nor, in the paper selection window, does it give a choice of Epson Archival Matte paper, which I use exclusively.

The alternative is to buy a new printer, or copy the edited image onto my external hard drive and print from my old computer.

Peter Del
 
Jim and skyglider,

Thanks for your detailed replies.

I downloaded from the links you supplied, but it still shows a simplified version of the print page. There does not appear to be a selection for 'Print to page' or 'Print actual size' nor, in the paper selection window, does it give a choice of Epson Archival Matte paper, which I use exclusively.
Did you download and install all 3 programs needed (Epson Driver, Epson Easy Photo Print, and Epson EasyPrint)?

The two utility programs are in the Utilities section on the download page we both linked to (and I gave you direct links to both of those utilities in my post)

The Easy Photo Print application is designed to integrate with some software so that you don't need to change the printer properties to get to the more advanced settings. If you were using Elements 3 before, it integrated with it.

But, it may not work with Elements 13. So, you'll need to change the settings from different screens.

Anyway, for starters, make sure you installed the correct driver for the Operating System you're using (see my last post for details on the subject) as you may be using a generic driver instead. Then, make sure you install *both* of the utilities programs I linked to after you have the correct driver installed.

But, my guess is that you're just missing the buttons to see the more advanced settings choices when printing from an app like Elements.

When you click on File>Print, are you then going into any Change Settings or Properties button on that print dialog page?

If not, go into the next page to change more settings.

Then, from that next page where you make more settings changes like paper size, etc, click on the "Advanced" button to see even more settings related to your specific printer.

If you're not going into the Advanced section, you're probably missing options you can set.

Here's a user guide for Elements 13 that may come in handy. See how to use a local printer starting on page 267 (which is actually page 272 of the .pdf file).

https://helpx.adobe.com/pdf/photoshop-elements_reference.pdf

Note how it mentions that after you click on Print and select a Printer, that you need to click on the Change Settings button for more choices (size, paper type, etc.) and note that there is an "Advanced" button on that page to see driver specific options.

So, I suspect you're not going into the Advanced settings to see more options (or have the wrong driver installed).

Also note that Elements itself has many settings for how photos are printed (see the following sections in it's user guide after the section on the basics for using a local printer).

For example, the user guide tells you how to go into Custom Size and how to tell it to scale images to fit the media size, or how to print in actual size (two things you seem to think are missing).

The user guide I just linked to goes into that kind of thing on about page 270.

Also note that one of the programs I suggested you install (Epson EasyPrint) is a stand alone application (not the same thing as Epson Easy Photo Print). So, you could use it for printing photos (and you should find it under All Programs somewhere in your menus).

But, I'd be very surprised if you couldn't do the things you want to do using the Print settings you'll see from within apps like Elements 13, unless you have the wrong driver installed for the Operating System you're using and/or you're not looking at all of the available options you have in the Print Dialogue screens.

--
JimC
------
 
Last edited:
Jim and skyglider,

Thanks for your detailed replies.

I downloaded from the links you supplied, but it still shows a simplified version of the print page. There does not appear to be a selection for 'Print to page' or 'Print actual size' nor, in the paper selection window, does it give a choice of Epson Archival Matte paper, which I use exclusively.

The alternative is to buy a new printer, or copy the edited image onto my external hard drive and print from my old computer.
If you're printing from Photoshop Elements 13, then the size of the printout is not adjusted by your printer's driver. It is adjusted in PSE 13 itself using the "Image Size" option.

Here's an example of the Image Size option in PSE 7 but it should look about the same in PSE 13:

Image from: http://www.learntotakephotos.com/photography_tips/how_to_resize_photo.php

Image from: http://www.learntotakephotos.com/photography_tips/how_to_resize_photo.php

Click on IMAGE > RESIZE > IMAGE SIZE to get the Image Size option above.
  1. The default resolution will probably be 72 pixels/inch. Change that to 300 pixels/inch.
  2. Insure that "Constrain Proportions" is checked.
  3. "Resample Image" set to Bicubic is good. (Does not affect the size of the printout.)
  4. In the "Document Size" options, change the dimension type to inches if it is not already set to inches, by clicking the down arrow head and selecting inches.
  5. Enter either the "Width" or the "Height" in inches for the size that you want your image to be printed. The other dimension will change automatically since you checked "Constrain Proportions" in step-2.
  6. Print the image and it will print exactly to the size that you specified in step-5.
Hope this helps (sorry if you already knew this),

EDIT: As far as paper choice options, are there tabs at the top of the printer driver options? If you post a picture of the options it may be helpful. Windows 7 & 8 has a "Snipping Tool" that allows snipping any portion of your screen and saving it to a jpg file which you can then post.

Sky
 
Last edited:
Jim,

Thank you for that brilliant link, I've been doing it correctly without realizing it. Epson has decided, in its wisdom, that instead of using straightforward English, as in Elements 3, it uses 'technospeak'.

Now, if I, or someone else, could figure how to let the computer know that I want to use Epson Archival Matte paper (which is not an option in the drop down box) everything would be just ticketyboo.

Regards,

Peter Del
 
Sky,

Thanks for your advice, I use resizing when sending in a DPI for my Club competitions. Jim, in another thread, has given me a link to online instructions for Elements 13 which shows that I was doing the right thing without realizing it. All that remains is finding a way to make my computer know that I want to print on Epson Archival Matte paper, which is not shown as an option.

Regards,

Peter Del
 
Jim,

Thank you for that brilliant link, I've been doing it correctly without realizing it. Epson has decided, in its wisdom, that instead of using straightforward English, as in Elements 3, it uses 'technospeak'.

Now, if I, or someone else, could figure how to let the computer know that I want to use Epson Archival Matte paper (which is not an option in the drop down box) everything would be just ticketyboo.
Which Drop Down Box?

Again, I suspect you're just missing the correct screens for your settings, as most printer manufacturers include a list of their paper types from a drop down list. It may be labeled Properties, Preferences, Advanced or similar, depending on the printer model and how the drivers interface.

Does the Drop Down Box you're looking at have specific paper types (Epson Photo Paper Glossy, Epson Photo Paper Matte, etc.), or are you looking at generic paper types?

If Generic, then you probably haven't used the right settings screen.

For example, if I use the Print Dialog (after choosing File>Print from most applicatons), I'll see a screen that I can pick a printer from that has a "Properties" button on it. Here's an example of one like that (note the Properties button to the right of the printer name selected)

ae9d3eefc51d416d8b9e5e1db3edca7b.jpg

Then, if I click on that Properties button, I'll see a screen with multiple tabs on it (and what you get will vary by printer brand/model).

0c7daf91c725427dbf4d4dbeff18e49b.jpg

Then, if I use the drop down list for Media, I'll see lots of different paper types (including all sorts of HP papers).

Or, I can go into the "Shortcuts" tab and see the same paper types (as shown on the next screen capture).

Note that I can also do things like set up paper type, layout, etc. ahead of time and use a "Save As" button under Printing Shortcuts to save those settings for me. Then, the next time I want to print using those settings, I just select one of those saved shortcuts from the list.

3891a8d06f80454385c4f368eb3a251d.jpg

I can also go to my Start Menu and click on "Devices and Printers" (same screen you see if you go to Control Panel>All Control Panel Items>Devices and Printers) and get to those same settings.

I can just "right click" on the icon for my printer and select "Printer Properties" (not the same choice as Properties), and I'll see the following screen. Then, if I click on the "Preferences" button from the General Tab (you'll see that button below), I get the exact same screens as I just captured above so you can set those types of things.

35011710346b482f984836d11da3b2ed.jpg

--
JimC
------
 
Last edited:
Gosh Jim,

That is a tremendous amount of work, and I'm grateful for it, however, the drop down screen lists a number of Epson papers - but not Archival Matte! This is the list:

Plain paper

Photo Quality Ink Jet Paper

Enhanced Matte paper

Matte Paper - Heavyweight

Velvet Fine Art Paper

Watercolor paper- Radiant White

Ultra Smooth Fine Art Paper

Double-Sided Matte Paper

Peter Del
 
Gosh Jim,

That is a tremendous amount of work, and I'm grateful for it, however, the drop down screen lists a number of Epson papers - but not Archival Matte! This is the list:
[snip]
Enhanced Matte paper
[snip]

Enhanced Matte is the same as Archival Matte. So, just use the Enhanced Matte selection.

See this page:

http://www.naturephotographers.net/articles1202/mh1202-1.html

"Epson Enhanced Matte/Archival Matte – Epson Enhanced Matte – formerly named Archival Matte – is used as the baseline for comparison to all the other papers tested. ..."

BTW, it looks like they've renamed it yet again to "Ultra Premium Presentation Paper Matte", as that's the way the latest .icc profiles you can download for your printer will refer to it. See this page:

http://www.epson.com/cgi-bin/Store/...seBVCookie=yes&noteoid=100129&type=highlights
 
BTW, if you dig through pages 28 through 32 of the R2400 user guide linked to below, it shows you how to go into your Printer Properties, drill down to the Advanced Settings, and then check a box so that the Advanced Settings (versus Basis Settings) screens will come up first when using print dialogues from apps.

See the "show this screen first" check box on the screen shown on page 31 of this manual.

 
Gosh Jim,

That is a tremendous amount of work, and I'm grateful for it, however, the drop down screen lists a number of Epson papers - but not Archival Matte! This is the list:
[snip]
Enhanced Matte paper
[snip]

Enhanced Matte is the same as Archival Matte. So, just use the Enhanced Matte selection.

See this page:

http://www.naturephotographers.net/articles1202/mh1202-1.html

"Epson Enhanced Matte/Archival Matte – Epson Enhanced Matte – formerly named Archival Matte – is used as the baseline for comparison to all the other papers tested. ..."

BTW, it looks like they've renamed it yet again to "Ultra Premium Presentation Paper Matte", as that's the way the latest .icc profiles you can download for your printer will refer to it. See this page:

http://www.epson.com/cgi-bin/Store/...seBVCookie=yes&noteoid=100129&type=highlights
 
Enhanced Matte is the same as Archival Matte. So, just use the Enhanced Matte selection.

See this page:

http://www.naturephotographers.net/articles1202/mh1202-1.html

"Epson Enhanced Matte/Archival Matte – Epson Enhanced Matte – formerly named Archival Matte – is used as the baseline for comparison to all the other papers tested. ..."

BTW, it looks like they've renamed it yet again to "Ultra Premium Presentation Paper Matte", as that's the way the latest .icc profiles you can download for your printer will refer to it. See this page:

http://www.epson.com/cgi-bin/Store/...seBVCookie=yes&noteoid=100129&type=highlights

--
JimC
------
Thanks yet again Jim; the above article was written five years ago, yet Epson still sell Archival Matte paper. It is a bank holiday here, so next week I shall call them and ask for a clarification.
Marketing :-)

Note the the second link I posted is from Epson (about the "Ultra Premium Presentation Paper Matte" being a new name for "Enhanced Matte").

So, if you install the newer .icc profiles I linked to, you'll probably see a different name in the drop down list of paper types with your printer. You'd have to find the older .icc profiles to see the "Archival Matte" name instead.

As the article I linked to also explained, "Enhanced Matte" is a new name for "Archival Matte"

BTW, you can also find product descriptions that Epson provided to vendors that still mention "Archival Matte" in the product descriptions for the newer product names ("Enhanced Matte" and "Ultra Premium Presentation Paper Matte")

Scroll down to the Product Description for this listing of "Epson Ultra Premium Presentation Paper Matte", and read the "From the Manufacturer" section for one example of that (bold added by me for emphasis, where they're still using the name "Epson Archival Matte" in some product descriptions for the newer names for the same paper).

http://www.amazon.com/Epson-Premium-Presentation-Inches-S041339/dp/B00004Z6XJ

"Epson Archival Matte Paper is a high-quality, heavyweight printing paper that produces highly saturated images with excellent highlights and shadow details. This matte paper dries instantly to prevent smudging and has a high color gamut resulting in remarkable color reproduction."

IOW, someone at Epson forgot to change the description from "Epson Archival Matte Paper" to "Epson Ultra Premium Presentation Paper Matte" when they provided product information to vendors selling it.

Again, as you can see from the page I linked to at Epson, "Enhanced Matte" is just an older name for "Ultra Premium Presentation Paper Matte", too . :-)

Basically, they have the same paper being sold under 3 different product names now ("Archival Matte", which is the original name for it, "Enhanced Matte", which is another name for it, and more recently, "Ultra Premium Presentation Paper Matte").

If they are still actually manufacturing it under the old names, too; that's probably so that people that are used to buying that same paper type don't get confused by the newer names for it.

But, selling the same paper under 3 different names would also have some marketing advantages, since you're giving users more Epson paper types to choose from (from outward appearances, even if they're the same paper).

My guess is that they did some marketing studies for the new names being used now, too.

For example, "Ultra Premium Presentation Paper Matte" makes it sounds like you're getting much higher quality paper compared to the names of "Archival Matte" or "Enhanced Matte". ;-)

--
JimC
------
 
Last edited:
In addition to the info from Epson about the name changes with their latest .icc profile downloads, and the product descriptions I linked to from Epson (using "Epson Archival Matte" in the descriptions for listings of "Ultra Premium Presentation Paper Matte"), you can also see listings titled "Epson Archival Matte" that show you're getting "Ultra Premium Presentation Paper Matte" when you order it.

Here's one example of that, where a listing for "Epson Archival Matte" paper gets you "Epson Ultra Premium Presentation Paper Matte" packaging instead:

http://www.amazon.com/Epson-S041341-8-5X11-ARCHIVAL-STYLUS/dp/B00HLJ2SU8/

Or, here's an example where a listing for "Epson Enhanced Matte" also gets you "Epson Ultra Premium Presentation Paper Matte" packaging:

http://www.amazon.com/Enhanced-Matte-Paper-8-5IN-Sheets/dp/B000B56986/

As detailed in my last posts (including .icc profile download links from Epson discussing name changes, article about the name changes, product information from Epson on newer products still using the name "Archival Matte", and even product listings for "Archival Matte" getting you packaging using the newest "Ultra Premium Presentation Paper Matte" instead, they're all the same paper.

Epson Archival Matte = Epson Enhanced Matte = Epson Ultra Premium Presentation Paper Matte :-)

So, just use the choice of "Epson Enhanced Matte" when printing with "Epson Archival Matte" paper. Or, if you install even newer .icc profiles (see the Epson download page for them I linked to earlier), you can also pick "Epson Ultra Premium Presentation Paper Matte"

--
JimC
------
 
Last edited:
As ever Jim, you are absolutely correct; I called Epson UK and the chap said that Epson Enhanced Matte paper is the American name for Epson Archival Matte paper. He also sent me a link for the driver from their UK site which includes Archival Matte.

Regards,

Peter
 

Keyboard shortcuts

Back
Top