Fuji no longer fixing factory defect sticky aperture blade problem for free...

[Rand 47]

In the US it is now $140 plus shipping to fix it. Rep. said that is labor charge only.

PI wasn't happy about it.

Rand

 

[ftphoto]

Rand 47 wrote:

In the US it is now $140 plus shipping to fix it. Rep. said that is labor charge only.

PI wasn't happy about it.

Rand

Rand

As someone who is considering making a X Pro 1 purchase, what bodies are impacted and/or lenses. That is no small amount to fix a manufacturing defect, which should be taken care of under warranty or a recall IMHO.

 

[Aethon]

Thank you for passing on this information. I assume you are talking about an X100? Please can you tell us more?

What is the serial number of the camera? Did you buy it new in the USA, or somewhere else? Do you have the original paperwork?

These are all relevant pieces of information - would be grateful if you could fill in the blanks.

 

[Rand 47]

Aethon wrote:

Thank you for passing on this information. I assume you are talking about an X100? Please can you tell us more?

What is the serial number of the camera? Did you buy it new in the USA, or somewhere else? Do you have the original paperwork?

These are all relevant pieces of information - would be grateful if you could fill in the blanks.

Yes, an X-100 (should have made that clear in OP, sorry). The camera was an early purchase w/ a "12" serial number. Bought in US at local pro camera store. I'm the original purchaser w/ original receipt sent with camera. Camera was registered by be w/ Fuji at time of purchase. IMO, it should have been free, as they had been doing, given it is a known mfg. defect. The supervisor I spoke with said they discontinued free repair at the first of the year.

Rand

 

[Rand 47]

ftphoto wrote:

Rand 47 wrote:

In the US it is now $140 plus shipping to fix it. Rep. said that is labor charge only.

PI wasn't happy about it.

Rand

Rand

As someone who is considering making a X Pro 1 purchase, what bodies are impacted and/or lenses. That is no small amount to fix a manufacturing defect, which should be taken care of under warranty or a recall IMHO.

I don't think you have anything to worry about. The SAB problem was confined to early-mid production X-100 cameras.

Rand

 

[viking79]

Most warranties only cover parts after a certain period, labor is usually limited to 90 days or maybe 1 year in some cases. Each company is different.

Eric

 

[mr moonlight]

Good to know. $140 isn't too bad a risk to take for buying a used X100. If you end up with SAB, you still come out with a pretty good deal. Just make sure that if you buy a camera with an earlier S/N 12-14XXX that it has either had the lens assembly replaced or that it's a little cheaper than later S/N cameras. I'm glad I got mine repaired well before they started charging.

 

[Davidgilmour]

Rand 47 wrote:

In the US it is now $140 plus shipping to fix it. Rep. said that is labor charge only.

PI wasn't happy about it.

Rand

I would advise people to stop buying FUJI cameras is this is the way fuji treats their customers!

let this be a warning for all future potential buyers of the X-100s.

don't think that your x-100s will be faultless. Orbs on the X-10, sticky blades on the X-100. What's next?

 

[Davidgilmour]

viking79 wrote:

Most warranties only cover parts after a certain period, labor is usually limited to 90 days or maybe 1 year in some cases. Each company is different.

Eric

this is a manufacturer fault and it should be repaireed for free for a lfe time. How does one spell CLASS ACTION?

 

[griddi]

Rand 47 wrote:

Aethon wrote:

Thank you for passing on this information. I assume you are talking about an X100? Please can you tell us more?

What is the serial number of the camera? Did you buy it new in the USA, or somewhere else? Do you have the original paperwork?

These are all relevant pieces of information - would be grateful if you could fill in the blanks.

Yes, an X-100 (should have made that clear in OP, sorry). The camera was an early purchase w/ a "12" serial number. Bought in US at local pro camera store. I'm the original purchaser w/ original receipt sent with camera. Camera was registered by be w/ Fuji at time of purchase. IMO, it should have been free, as they had been doing, given it is a known mfg. defect. The supervisor I spoke with said they discontinued free repair at the first of the year.

Rand

My X100 has the " 12 " serial number too, no problem till about May this year with sticky blade, but then the camera developed the sticky blade problem, but Fuji fixed this absolute for free ( Australia ) I bought the X100 new in August 2011........

Griddi........

 

[Bernie Ess]

I would advise people to stop buying FUJI cameras is this is the way fuji treats their customers!

let this be a warning for all future potential buyers of the X-100s.

don't think that your x-100s will be faultless. Orbs on the X-10, sticky blades on the X-100. What's next?

What a kind of pointless rant is that?

As far as I remember, people with orb sensors got a free repair, at least I got one. Was pretty quick also. The x100 - as I understand - was only a limited production run, and after a pretty long time for complaints they now end this service, assuming probably that all models with the defect have been sent in. It is also understandable because the x100 is a discontinued model since quite a while now. If the owner of a camera hasn't noticed there is a problem with the aperture blades by now, then it does not matter anyway.

As for the number of problems: Do you think other cameras form other manufacturers are free from issues?

Something that bothers me much more is that they take so long to add minimum shutter speed in Auto ISO. But there as well, they are no the only ones.

Bernie

--
'All the technique in the world doesn’t compensate for the inability to notice.' (Elliot Erwitt)

 

[REShultz]

It should be fixed, for free, period.

 

[Charlesn]

Rand, when did you purchase the camera? And can you tell us roughly how many clicks you've put on the shutter? I ask because, as you've said, SAB was limited to early-mid X100 production, and cameras that were affected generally had the issue develop within a fairly limited period of time--and sometimes right out of the box. This would be the first I've heard of someone having a problem-free X100 for such an extended period of time, and then having SAB develop... unless your camera has gotten very light use until now, which could be the reason it took as long as it did.

In any case, I agree that Fuji should have fixed this for free, as they should for the original purchaser of any X100 that exhibits SAB.

 

[BrianKraft]

Charlesn wrote:

Rand, when did you purchase the camera? And can you tell us roughly how many clicks you've put on the shutter? I ask because, as you've said, SAB was limited to early-mid X100 production, and cameras that were affected generally had the issue develop within a fairly limited period of time--and sometimes right out of the box. This would be the first I've heard of someone having a problem-free X100 for such an extended period of time, and then having SAB develop... unless your camera has gotten very light use until now, which could be the reason it took as long as it did.

In any case, I agree that Fuji should have fixed this for free, as they should for the original purchaser of any X100 that exhibits SAB.

Not the OP here, but I had it develop more recently and after moderate-to-heavy use.

 

[Davidgilmour]

Bernie Ess wrote:

I would advise people to stop buying FUJI cameras is this is the way fuji treats their customers!

let this be a warning for all future potential buyers of the X-100s.

don't think that your x-100s will be faultless. Orbs on the X-10, sticky blades on the X-100. What's next?

The x100 ...., assuming probably that all models with the defect have been sent in.

there are people that shoot 300 pictures a day and there are people thats shoot 30 in one year. I am quite sure that there are still some X-100 cams out there that will have SAB in the next years. Fuji should repair these AT NO COST at all. They should be proud of their work and fix mstakes!

 

[Robert Tolputt]

Fortunately this is a non issue in the UK. Fuji s reputation here for good customer support and service may have something to do with the fact that they are obliged in law to repair goods which become faulty in an unreasonably short time after purchase. For a £600 camera (the price I payed) any court here would probably assume a period of 3 years , perhaps more, was a reasonable time for the camera to work properly. Their usual 1 year guarantee is irrelevant here. There may be similar protection across Europe. On the other hand it may be why we a ripped off here price wise....manufacturers know they have to budget for the repair of faulty goods. Swings and roundabouts......but overall consumers here are better protected than most.

 

[pavi1]

Robert Tolputt wrote:

On the other hand it may be why we a ripped off here price wise....manufacturers know they have to budget for the repair of faulty goods. Swings and roundabouts......but overall consumers here are better protected than most.

You are paying for the extended warranty. Estimated warranty costs are always included in the selling price.

 

[tinpusher]

pavi1 wrot

You are paying for the extended warranty. Estimated warranty costs are always included in the selling price

Not really a warranty.

Consumer protection in the UK and EU is stronger than the US.

Fuji USA are fitting a free part but charging only for labour so it's a sort of compromise because US law allows it.

Lets be clear SAB happened mainly because a lens alignment system was not repaired to spec after the Great Eastern Earthquake and Tsunami. If your camera was made during that period Fuji would be required to effect a full repair under some jurisdictions...sadly not the USA. Still a good deal though.

 

[Rand 47]

Charlesn wrote:

Rand, when did you purchase the camera? And can you tell us roughly how many clicks you've put on the shutter? I ask because, as you've said, SAB was limited to early-mid X100 production, and cameras that were affected generally had the issue develop within a fairly limited period of time--and sometimes right out of the box. This would be the first I've heard of someone having a problem-free X100 for such an extended period of time, and then having SAB develop... unless your camera has gotten very light use until now, which could be the reason it took as long as it did.

In any case, I agree that Fuji should have fixed this for free, as they should for the original purchaser of any X100 that exhibits SAB.

VERY light use. Probably less than 1,000 actuations over the last couple of years. It is my casual tote-along camera & not my workhorse system. I bought it about a month after they hit the US market.

Rand

 

[John Motts]

Davidgilmour wrote:

Rand 47 wrote:

In the US it is now $140 plus shipping to fix it. Rep. said that is labor charge only.

PI wasn't happy about it.

Rand

I would advise people to stop buying FUJI cameras is this is the way fuji treats their customers!

let this be a warning for all future potential buyers of the X-100s.

don't think that your x-100s will be faultless. Orbs on the X-10, sticky blades on the X-100. What's next?

Nikon Canon etc are hardly fault free. Most failures and repairs, whether they be on cameras or washing machines or cars, are a result of either design or manufacture fault.

As far as I can see the way Fuji treats its customers with free massive updates to existing cameras and fixing most of its relatively few problems for free is far more impressive than most manufacturers.