I think Sony owes us more than a quick fix

[wiseone]

1K is a lot of money to spend on something that has caused as much trouble as this. Just my opinion. If we hadn't pressured them, we'g have had to wait a lot longer for them to 'fess up....I expect a lot more when I lay down that much money. Just my opinion.

 

[Shay Stephens]

So spell it out. What do they owe you?

1K is a lot of money to spend on something that has caused as much
trouble as this. Just my opinion. If we hadn't pressured them, we'g
have had to wait a lot longer for them to 'fess up....I expect a
lot more when I lay down that much money. Just my opinion.

--
Shay

My Sony F707 & F717 Gallery: http://www.shaystephens.com/portfolio.asp
My F717 Observations: http://www.shaystephens.com/f717.asp

 

[Jian]

Maybe if you shoot in those low light situation 90% of the time then it's a big problem for you. My 717 serial number falls into the HAF problems, but this has not caused me any trouble whatsoever. Even thought I've shot 30% of my photos indoor, I did not see a problem. This HAF issue sure havn't slow me down yet. This is just my experience though so take it for whatever it's worth.

--
Canon S100
Olympus C-720
Sony DSC-F717 (bye bye 707)
http://www.pbase.com/zuffy

 

[wiseone]

I have a photo job once a week. It is my only digital camera. I think it's reasonable to expect that it work properly...this wasn't hit or miss...this was a total call back.

Point being that now I have down time to fix it in case I ever want to use that function ... or resell it later. I'm losing money...and a potential opportunity.

don't misunderstand...I think it's a good camera, but it was sold "broken" and we have to jump through hoops to get it fixed. I had 4 converstaions with Sony...three with fedex just today trying to get the thing picked up! The arrangements were made Friday and today was AWFUL to get the thing picked up at all. GRRRRRRRRRRR

They should at least acknowledge our trouble in some way..maybe with a memory stick or something...just something. 899.00 is a lot of money to me and I think something that costs that much should be as advertised.

Maybe if you shoot in those low light situation 90% of the time
then it's a big problem for you. My 717 serial number falls into
the HAF problems, but this has not caused me any trouble
whatsoever. Even thought I've shot 30% of my photos indoor, I did
not see a problem. This HAF issue sure havn't slow me down yet.
This is just my experience though so take it for whatever it's
worth.

--
Canon S100
Olympus C-720
Sony DSC-F717 (bye bye 707)
http://www.pbase.com/zuffy

 

[Jay Jervey]

I think most people are in your category. It's just the thought that the problem is gonna jump up and bite you just when you are going for that perfect shot. That's why I'm going to get mine fixed. Who needs the stress.

Maybe if you shoot in those low light situation 90% of the time
then it's a big problem for you. My 717 serial number falls into
the HAF problems, but this has not caused me any trouble
whatsoever. Even thought I've shot 30% of my photos indoor, I did
not see a problem. This HAF issue sure havn't slow me down yet.
This is just my experience though so take it for whatever it's
worth.

--
Canon S100
Olympus C-720
Sony DSC-F717 (bye bye 707)
http://www.pbase.com/zuffy

--
Jay Jervey
Former Sony DSC-S70, S85, F707
Canon S200 (ultra portable)
Sony DSC-F717

 

[Rick Ashford]

I don't understand the anger here. I think Sony's response has been very pro-active. What else, exactly, do you think they should be doing for your $1k? They are going to fix your camera.... quickly.... and at absolutely no cost to you. I think that is PRECISELY what you should expect when you buy a $1K product that has a problem. What exactly is it that you think is lacking in this response to the issue by Sony?

1K is a lot of money to spend on something that has caused as much
trouble as this. Just my opinion. If we hadn't pressured them, we'g
have had to wait a lot longer for them to 'fess up....I expect a
lot more when I lay down that much money. Just my opinion.

--
Rick A.
Johnson City, TN

 

[johnd1]

Hi wiseone,

If I were you, I'd really show them! Sell the 717 on ebay when it comes back . Then buy a different brand.
Of course I'm not you. I'm gonna keep mine when it's returned.

I got me a backup camera and I don't even have a photo job every week like you. You should get a back up camera.After all isn't your name wiseone?
good luck,
John

Point being that now I have down time to fix it in case I ever want
to use that function ... or resell it later. I'm losing money...and
a potential opportunity.

don't misunderstand...I think it's a good camera, but it was sold
"broken" and we have to jump through hoops to get it fixed. I had 4
converstaions with Sony...three with fedex just today trying to get
the thing picked up! The arrangements were made Friday and today
was AWFUL to get the thing picked up at all. GRRRRRRRRRRR

They should at least acknowledge our trouble in some way..maybe
with a memory stick or something...just something. 899.00 is a lot
of money to me and I think something that costs that much should be
as advertised.

Maybe if you shoot in those low light situation 90% of the time
then it's a big problem for you. My 717 serial number falls into
the HAF problems, but this has not caused me any trouble
whatsoever. Even thought I've shot 30% of my photos indoor, I did
not see a problem. This HAF issue sure havn't slow me down yet.
This is just my experience though so take it for whatever it's
worth.

--
Canon S100
Olympus C-720
Sony DSC-F717 (bye bye 707)
http://www.pbase.com/zuffy

 

[Rick Ashford]

P.S.--- I might add that it is not uncommon to pay 30 or 40 times this much for a car. I don't think anyone expects a new car to be totally free of problems. And if there is a problem, we should expect a rapid and effective fix. I think that is exactly how Sony has reacted here.

1K is a lot of money to spend on something that has caused as much
trouble as this. Just my opinion. If we hadn't pressured them, we'g
have had to wait a lot longer for them to 'fess up....I expect a
lot more when I lay down that much money. Just my opinion.

--
Rick A.
Johnson City, TN

--
Rick A.
Johnson City, TN

 

[Ulysses]

This is your frustration talking. And believe me. We've all been frustrated by this one as users, as testers, and even as bystanders.

Phil worded it well when the fix became available:

"Although it's a shame to find problems it's good to see a manufacturer who is willing to accept an issue exists and put in place a relatively painless procedure for correction."

And they did this in very good time after the release of the camera.

1K is a lot of money to spend on something that has caused as much
trouble as this. Just my opinion. If we hadn't pressured them, we'g
have had to wait a lot longer for them to 'fess up....I expect a
lot more when I lay down that much money. Just my opinion.

--

Ulysses
Repository of Some of My Stuff
http://www.imagestation.com/album/pictures.html?id=4291269101

I'm an uncle!!!

 

[johnd1]

I spent $23K on my new car and 2 weeks later they carted it off on a flat bed. Next day it was fixed, but no free tie or wax job. No free lube coupon or free tire rotation. Thats the way things are. Will I buy another? In a heartbeat! Why? because thats the way things are. Their competitior wouldn't do any more.

I'm happy the warranty was honored and that they picked up the car. I didn't have to get it towed.
Sony is doing the same thing. Only their item only cost $890.00 not $23K.
Thats the way things in life should be.
John

1K is a lot of money to spend on something that has caused as much
trouble as this. Just my opinion. If we hadn't pressured them, we'g
have had to wait a lot longer for them to 'fess up....I expect a
lot more when I lay down that much money. Just my opinion.

--
Rick A.
Johnson City, TN

 

[Brooks P]

1K is a lot of money to spend on something that has caused as much
trouble as this. Just my opinion. If we hadn't pressured them, we'g
have had to wait a lot longer for them to 'fess up....I expect a
lot more when I lay down that much money. Just my opinion.

My car has a recall, and I paid many times $1K for it. I'm just thankful that both companies are willing to fix the problems.
--
Brooks
F717, HP315, Minolta Maxxum 5000i
http://www.pbase.com/brooks_p

'We should be careful to get out of an experience only the wisdom that is in it -- and stop there; lest we be like the cat that sits down on a hot stove-lid. She will never sit down on a hot stove-lid again -- and that is well; but also she will never sit down on a cold one any more.' Pudd'nhead Wilson

 

[Rick Ashford]

1K is a lot of money to spend on something that has caused as much
trouble as this. Just my opinion. If we hadn't pressured them, we'g
have had to wait a lot longer for them to 'fess up....I expect a
lot more when I lay down that much money. Just my opinion.

--
Rick A.
Johnson City, TN

--
Rick A.
Johnson City, TN

 

[wiseone]

I probably wouldn't be in such a fowl mood if I hadn't had to stay home from work today. I was told Friday fed ex would come between 10 and 2 today...

they didn't come...said they needed a number...called sony and said there was no number...called fed ex.. they said it MUST have a number and i wasn't on pick up list anyway...FINALLY they came at 5 to 5...

I am not a pro photographer...I just have a puny little once a week obligation I enjoy doing. I can't afford a backup...I'm just a 9 to 5-er that enjoys taking pictures.

If it was an occasional camera, you could chalk it up to "stuff happens"...but ALL of them? they would not have done such a recall if they didn't feel it was warrented.

I used to buy cars that had to go back to the shop on a regular basis (ford) so I learned my lesson and paid more for a toyta that has NEVER seen service. I got what I paid for. I guess I expected the same with a flagship version of this camera.

I wasn't trying to start an argument...I just feel very strongly in taking pride in your work and not releasing a defective product...reminds me of the Hubble telescope we sent up and we had to send people in space to put glasses on i because someone didn't check the mirror...

I'll just settle down now...

1K is a lot of money to spend on something that has caused as much
trouble as this. Just my opinion. If we hadn't pressured them, we'g
have had to wait a lot longer for them to 'fess up....I expect a
lot more when I lay down that much money. Just my opinion.

--
Rick A.
Johnson City, TN

--
Rick A.
Johnson City, TN

 

[Harry Behret]

I understand your frustration. It is not unreasonable to expect a purchase to perform as advertised after you shell out your money for it. I'm not all that agitated because the fix is not costing me anything money wise. The problem lies in the legalities. SONY will fix the problem and not go any further. Your only recourse is to sue in small claims court but I'm quite sure SONY is protected from that.

While I appreciate SONY's quick response to the problem that doesn't excuse the initial foulup. Its not unreasonable to expect more from them, especially in light of past problems. I've written a letter to their corporate hdqtrs expressing my dismay and my future intention to refrain from purchasing their products until I have some assurance that there won't be a repeat of this situation. Of course this resolution may go out the window once I hear about how nifty the 727 is. ;-)

Harry

 

[pdqgp]

sorry it's been such a bad experience for you. knock on wood things have gone smooth. I made one call on Friday, got my reference number, had them pick up the camera at my office and they came right on time today.

keep us posted on your fix.

don't misunderstand...I think it's a good camera, but it was sold
"broken" and we have to jump through hoops to get it fixed. I had 4
converstaions with Sony...three with fedex just today trying to get
the thing picked up! The arrangements were made Friday and today
was AWFUL to get the thing picked up at all. GRRRRRRRRRRR

 

[Todd Moore]

Jian,

Are you sending your camera in? If so, why? I ask because of an earlier post of yours...

Maybe if you shoot in those low light situation 90% of the time
then it's a big problem for you. My 717 serial number falls into
the HAF problems, but this has not caused me any trouble
whatsoever. Even thought I've shot 30% of my photos indoor, I did
not see a problem. This HAF issue sure havn't slow me down yet.
This is just my experience though so take it for whatever it's
worth.

--
Canon S100
Olympus C-720
Sony DSC-F717 (bye bye 707)
http://www.pbase.com/zuffy

 

[Mike G.75791]

Why does Sony owe anyone anymore than any other manufacturer? Cars, TV's, DVD's, etc.? It sounds like we are taking out on Sony our frustrations about not only the 717 issue, but everything else we have problems with. We had to give up our new car for a day a few months ago for a recall, which was a big inconvenience. Everytime I have a problem with the cable company, DSL, home repairs, etc. I have to stay home or someone does to wait for the repairman to show. That's the way the system works. And, I don't expect better in the forseeable future. But, in many countries, they would be gald to have the service we get here. Do you have any idea how long it takes to get a phone installed in many other countries?

If you are a professional photographer, you should have business interuption insurance, which will protect you against such loses. If not, consider not complaining about, and wasting bandwidth, over the same frustrations we all have dealing with imperfect products. I don't think this forum was envisioned to be "Phiil the Psychologist" forum for frustrated photographers.

Relax and wait patiently, like most us us are.

Mike G.

1K is a lot of money to spend on something that has caused as much
trouble as this. Just my opinion. If we hadn't pressured them, we'g
have had to wait a lot longer for them to 'fess up....I expect a
lot more when I lay down that much money. Just my opinion.

 

[pdqgp]

can you imagine if we had to bring our cameras down to the store...talk with the service writer, fill out paperwork and wait on a rental camera with a dirty eye piece and broken neck strap

I've been lucky with my Trailblazer....got a loaner every time and the dealer has been great. Funny what some donuts one morning will do. Oh...and I brought them some inexpensive clocks..give aways at the office. All the service writers still have them on their counter too

tim

1K is a lot of money to spend on something that has caused as much
trouble as this. Just my opinion. If we hadn't pressured them, we'g
have had to wait a lot longer for them to 'fess up....I expect a
lot more when I lay down that much money. Just my opinion.

My car has a recall, and I paid many times $1K for it. I'm just
thankful that both companies are willing to fix the problems.
--
Brooks
F717, HP315, Minolta Maxxum 5000i
http://www.pbase.com/brooks_p
'We should be careful to get out of an experience only the wisdom
that is in it -- and stop there; lest we be like the cat that sits
down on a hot stove-lid. She will never sit down on a hot stove-lid
again -- and that is well; but also she will never sit down on a
cold one any more.' Pudd'nhead Wilson

 

[wiseone]

I bought a new ford Grenada...EVERY time I turned left it died...I knew the service people in 4 states better than my own family. Had to be creative in how I drove to work...then I discovered toyota...they turn left and right!

I've been lucky with my Trailblazer....got a loaner every time and
the dealer has been great. Funny what some donuts one morning will
do. Oh...and I brought them some inexpensive clocks..give aways at
the office. All the service writers still have them on their
counter too

tim

1K is a lot of money to spend on something that has caused as much
trouble as this. Just my opinion. If we hadn't pressured them, we'g
have had to wait a lot longer for them to 'fess up....I expect a
lot more when I lay down that much money. Just my opinion.

My car has a recall, and I paid many times $1K for it. I'm just
thankful that both companies are willing to fix the problems.
--
Brooks
F717, HP315, Minolta Maxxum 5000i
http://www.pbase.com/brooks_p
'We should be careful to get out of an experience only the wisdom
that is in it -- and stop there; lest we be like the cat that sits
down on a hot stove-lid. She will never sit down on a hot stove-lid
again -- and that is well; but also she will never sit down on a
cold one any more.' Pudd'nhead Wilson

 

[wiseone]

Why does Sony owe anyone anymore than any other manufacturer?
Cars, TV's, DVD's, etc.? It sounds like we are taking out on Sony
our frustrations about not only the 717 issue, but everything else

If you had read my post, you would have seen that I did not say I was a professional photog...just someone who works hard 9-5 and once a week have a responsibility I have to fulfill and i happen to get paid for it.

I am also someone who tries to do my best at anything I do. I think it's sad to expect a problem out of the gate. that's not how i work and that's not what I expect.

I really don't think that indignation fall into the realm of a psychological problem. You may not agree, or maybe don't know the difference? Either way, it really doesn't matter, now does it?

If you are a professional photographer, you should have business
interuption insurance, which will protect you against such loses.
If not, consider not complaining about, and wasting bandwidth, over
the same frustrations we all have dealing with imperfect products.
I don't think this forum was envisioned to be "Phiil the
Psychologist" forum for frustrated photographers.

Relax and wait patiently, like most us us are.

Mike G.

1K is a lot of money to spend on something that has caused as much
trouble as this. Just my opinion. If we hadn't pressured them, we'g
have had to wait a lot longer for them to 'fess up....I expect a
lot more when I lay down that much money. Just my opinion.