Boycott Bestbuy!!! (Ridiculous story inside)

If you're at a store seeking a refund, etc., keep it civil.

There's no need to raise one's voice when requesting to speak to a superior.

Nor is there a reason to yell at the employees you're dealing with. Especially since they're either powerless or too stupid to do anything to help you in the first place.

Without knowing the facts of any particular incident, I'd have to side with the store employees at first blush on many of these incidents. I'd say it's a lot more common for an irate customer to assault an employee than vice-versa.

And when an employee DOES start the physical violence first, it's probably because he's recently seen a similar bad experience with a customer.

If you've ever been involved in an accident, you know what I mean. You tend to over-react to things that are similar to the accident you were just involved in. If a car pulled in front of you and you were unable to stop, then you tend to overreact to cars that MIGHT pull in front of you.
 
I have to agree with David. I can onlty go by what I see and witness every day. I don't see how Walmart can stay in business the way they let customers(who I know personally lied) take back items after using them, never intending to keep them. Buying Easter dresses and returning them next day after photos and picnics. On and On.

I see people cheating K-mart , Walmart, etc. and then getting all indignant.

I am sorry but people are getting more selfish and I mean it, positively criminal in their behaviour.

I see them at Applebees getting great service and then whining to the manager to get a free meal. Not sure all that went on a Best Buy, but I agree with David that customers boil quicker and are usually in the wrong.

You knwo what they say,"THE GUILTY DOG BARKS LOUDEST".

I personally have friends and workmates who swear the police where out of line, but when they go to jail for speeding well, after a little PI work I find out that they got mad and violent with the officer.

Not saying this happened to Mr, Abraham, Maybe he would be kind enough to scan and upload a copy of the arrest report so we could see the charges. My friend said jail for speeding. His report said verbal battery and attempted assault on a peace officer. Hmmmmm..

I say we wait till all the facts are in. I guess this is why I carry my camera and camcorder most of the time. John
 
I have to agree with David. I can onlty go by what I see and
witness every day. I don't see how Walmart can stay in business the
way they let customers(who I know personally lied) take back items
after using them, never intending to keep them. Buying Easter
dresses and returning them next day after photos and picnics. On
and On.

I see people cheating K-mart , Walmart, etc. and then getting all
indignant.

I am sorry but people are getting more selfish and I mean it,
positively criminal in their behaviour.
I see them at Applebees getting great service and then whining to
the manager to get a free meal. Not sure all that went on a Best
Buy, but I agree with David that customers boil quicker and are
usually in the wrong.

You knwo what they say,"THE GUILTY DOG BARKS LOUDEST".
I personally have friends and workmates who swear the police where
out of line, but when they go to jail for speeding well, after a
little PI work I find out that they got mad and violent with the
officer.
Not saying this happened to Mr, Abraham, Maybe he would be kind
enough to scan and upload a copy of the arrest report so we could
see the charges. My friend said jail for speeding. His report said
verbal battery and attempted assault on a peace officer. Hmmmmm..
I say we wait till all the facts are in. I guess this is why I
carry my camera and camcorder most of the time. John
Hehe, I learned a long time ago that you do NOT get mouthy to a cop : )

Show them respect, and they will show you respect. Disrespect them, and you get the royal pain treatment.
 
I think all those dicussing how this guy may have been arrested for disorderly conduct or causing a scene are missing the point. The manager had the customer arrested for alledgedly fabricating false documents showing he had purchased the card on the internet at a low price. Read what the police officer said:

"Upon my arrival, I spoke with complainant Rod Hill (General Manager) who stated that unknown indian male came in the store with a website generated receipt to purchase a $399 item for the price of $129.99. Mr. Hill advised that the computer generated receipt was false because BestBuy.com receipt for the GeForce4 Ti 4600 is on the internet for price of $399, and has been never listed for $129.99. Mr. Hill also stated that 5 other people have come in with these same receipts for 129.99 and it has been placed in BestBuy system as a red flag." http://hypothermia.gamershardware.com/articles/bestbuy_gf4deal.html

The manager said the receipt was "false" and apparently tried to have the customer arrested for fraud or forgery. As such, if the rest of the story is true, this customer has a very good cause of action against Best Buy.
 
One customer in Georgia was arrested natrualy the charges were dropped when the police became aware of the situation and the store manager is now being investigated for making a false claim.
Customers who walk into Best Buy to ask about their orders are
immediately arrested? Utter nonsense. When one part of a story is
so obviously false, it casts doubt on the credibility of the rest
of it. Where is the attribution?
Lines like: "It has come to pass in recent days that several Best
Buy managers are having people arrested when they show up to claim
their order," give no city, date, or any evidence of truth. No
credible newspaper would print this without attribution, but like
so much else it get passed around the Internet like the word of God.

I have no doubt Best Buy had a misprint on it's Web site. But
widespread arrests of legitmate customers? Prove it.
 
Errrr... did you even read the site?
A faxed copy of the arrest warrent was linked from that page.
"Well, we won't know, because if you go into the store to ask...you
will be ARRESTED."

(The report is typical of Internet baloney in that it uses caps to
make its point. Sixteen year olds think this automatically makes
their statements true.)

I can just see the dialogue:

Police to manager: What did he do?
Manager to police: He asked a question
Police: Good enough for me. Book 'em, Dano

Besides being exposed to false arrest suits (assuming the police
would even arrest someone on the charge of asking a question) the
resultant bad publicity for Best But would be incalculable.) Local
news organizations love this stuff (hey it's sweeps month.) When I
see reliable news reports, not poorly written Internet gossip, I'll
believe it.
http://hypothermia.gamershardware.com/articles/bestbuy_gf4deal.html

It has a copy of the police report in Dekalb County where the
alleged arrest took place.

I admit, it sounds strange. But check out the URL and make an
opinion for yourself.
Customers who walk into Best Buy to ask about their orders are
immediately arrested? Utter nonsense. When one part of a story is
so obviously false, it casts doubt on the credibility of the rest
of it. Where is the attribution?
Lines like: "It has come to pass in recent days that several Best
Buy managers are having people arrested when they show up to claim
their order," give no city, date, or any evidence of truth. No
credible newspaper would print this without attribution, but like
so much else it get passed around the Internet like the word of God.

I have no doubt Best Buy had a misprint on it's Web site. But
widespread arrests of legitmate customers? Prove it.
--
Bill Lott
http://www.classicimagesphoto.com
--
Joe Hawblitzel
 
I think all those dicussing how this guy may have been arrested for
disorderly conduct or causing a scene are missing the point. The
manager had the customer arrested for alledgedly fabricating false
documents showing he had purchased the card on the internet at a
low price. Read what the police officer said:
So, why does the document say, "criminal tresspass"?

http://hypothermia.gamershardware.com/articles/bb_arrest.html

Is this a technical term that merely means the person was on the premises with the intent of conducting a crime, or does it mean that he was tresspassing in the colloquial sense?

--
Ron Parr
FAQ: http://www.cs.duke.edu/~parr/photography/faq.html
Gallery: http://www.pbase.com/parr/
 
There is an explanation for the arrest which is unrelated to the Internet offer.

A store is private property. If they ask you to leave and you refuse, then you can be arrested for trespass in Georgia. This is a standard procedure for getting rowdy customers out of a restaurant. From the report, it appears that the buyer refused to leave until he got the product he wanted.

A buyer's options in this situation include filing a suit, filing a complaint with the Better Business Bureau or filing a complaint with the Governor's Office of Consumer Affairs. Perhaps his best option would have been to call Consumer Reporter Clark Howard who is based in Atlanta since its free and would have subjected the store to strong pressure. Refusing to leave when asked to do so is not a good choice as it subjects you to arrest.

Normally when the police arrive they would inform the individual that if he refuses to leave, he would be arrested for trespass. Of course they may just have arrested him without trying to defuse the situation which is a risk you take if you refuse to leave.
--
Bill
 
I can't get the link to load right now, but I don't recall it saying anywhere that he refused to leave. It says something like, "They made him wait out front..." which implies that he was told to wait, not asked to leave.

Ron Parr
 
Yes but I am relying on the the warrant which states criminal trespass. The crime would be a refusal to leave when asked to do so. Attempting to enforce the Internet Offer even if it were faked by the buyer would not be criminal trespass. It would be attempted theft by deception.

Since the warrant is for criminal trespass rather than theft by deception, the arrest was for the refusal to leave rather than any attempt to collect on a faked offer.

A customer could also be arrested for disorderly conduct if the facts warranted that charge.
I can't get the link to load right now, but I don't recall it
saying anywhere that he refused to leave. It says something like,
"They made him wait out front..." which implies that he was told to
wait, not asked to leave.

Ron Parr
--
Bill
 
Could someone link me to the arrest warrant? All I'm finding is an incident report which police write many times a day. It says he was removed from the property, taken to the police station (CID?), but all this can happen without anyone being placed under arrest. Often it is done to calm a tense situation. If we're debating here, we need to keep the terms straight.
Since the warrant is for criminal trespass rather than theft by
deception, the arrest was for the refusal to leave rather than any
attempt to collect on a faked offer.

A customer could also be arrested for disorderly conduct if the
facts warranted that charge.
I can't get the link to load right now, but I don't recall it
saying anywhere that he refused to leave. It says something like,
"They made him wait out front..." which implies that he was told to
wait, not asked to leave.

Ron Parr
--
Bill
--
Joe Hawblitzel
 
Jim, I was a kick boxer in my younger days.
I was no longer dealing with the clerk. I left the counter, and
went directly to the manager that covers the exit doors, politely
requested a manager to speak to, and was waiting in the
area we were directed to. That is how my wife was sitting down.
It was an area designed for customers that had to wait for
something. We were seaking to no one but ourselves when the
store employees showed up, and we never did say a single
word to any of them. I addressed myself strictly to the manager
when he arrived, and then to the other employees that took
the order after the manager ok'ed it. If peoples looks disturb
you, then I would suggest that dealing with the public is not
the best job area for your career. Yes, I look like I rode in an
a bike. That does not give a person the right to ignore the
wods coming out of my mouth or my present behavior in deciding
if I am a threat to anyone or anything.
Jim, I grew up in a rural setting, that has now become the
hottest subdivision area around St. Louis these days. All in all,
I grew up in a very peaceful environment, with the one exception
that country rules were still in effect. If you ran your mouth,
you just might be called to back it up. It was a quieter, more
simple and slow existance than today. You did not throw beer
bottles or cans on your neighbors lawn. If the house lights were
off, you left your car lights on, honked, and went straight to the
front door. You did not wander around. Your behavior towards
others was on your own head, and you did not raise your voice
or become insulting until the situation required it. If you did
disrespect someone, and got your head knocked for doing so,
the most likely result was going to be an adult asking you if
you learned anything. If two grown men wanted to settle
something, and both desided on their own to step to the
street, even the police would not interfere unless it got out of
hand. There was no third man in. It was a much different world
than todays, where if two children get into a fight at school,
they both have to be arrested and charged. Now, with all this
supposed protection, the kids hide their conflicts at school,
wait till later, collect friends and weapons, and children die
because of the simple fact that they can not be kids at school.
Bob I understand what your saying. I guess what I was trying to say
is a lot of these store managers, and security really aren't
prepared or trained to deal in situations like this. Often just an
appearence of some one can be intimidating. You may have made the
clerk feel very uncomfortable, even scared. He felt safer having
others near him, even if it was false hope as in your case : )

I've seen customers physically hurt employess. Some times it would
take about 6 or 8 of us to hold some one down until a cop came. It
only takes a second to get your face smashed, that may be why the
clerk got help when talking to you. I'm sure he was well aware you
could snap him in two. You may or may not have been a threat. Sores
also have to look after their own too. As for the Kmart thing,
that's just another example of acting before thinking. I've seen
that happen a lot too. It sounds like you live in a city where
these types of inncidents are common. Remember, theres always two
sides to a story. I know it seems unfair to sterotype people. But
in the store I worked at it had the highest amount of inncidents.
When I worked at another store we had in the suburbs, it was a
totally different atmosphere. I'm not a very big guy, nor is my
presence intimidating, but when ever I'm confronted by the police,
they take no chances, and treat me as if I was the hulk out on a
shooting spree. Now the cops are more trained to handle situations
that may result in violence. Store clerks, managers, and store
security are not. Though some seem to think they are.

Don't get me wrong. I know there are a lot of snotty little jerks
who work in stores and act like they can do something. I know a lot
of customers get treated unfairly. But consider what the stores
have to work with. Young minimum wage workers, and know it all
managers, and wanna be Dirty Harry security. Add the elements of
anger and fear, and well, you know the rest.

BTW, did you wrestle?

Jim K
 
Yes but I am relying on the the warrant which states criminal
trespass. The crime would be a refusal to leave when asked to do
so. Attempting to enforce the Internet Offer even if it were faked
by the buyer would not be criminal trespass. It would be attempted
theft by deception.
It could be that this is what happened, but the only indication of this is the word "tresspass" on the document. This doesn't appear to be hypothermia's or the accused's version of events.

--
Ron Parr
FAQ: http://www.cs.duke.edu/~parr/photography/faq.html
Gallery: http://www.pbase.com/parr/
 
You are correct Joe. If you read further down the site you will find that the buyer states that he was taken to the police station and the charges were dropped.

My point simply was that you could be arrested if you failed to leave when asked to do so. The incident report mentions criminal trespass at the bottom and that would be the basis for that charge.

My interpretation would be the police planned to charge him but decided against it after hearing the facts. Unfortunately we will probably never know. The Geek site indicates the customer plans to sue.
Could someone link me to the arrest warrant? All I'm finding is an
incident report which police write many times a day. It says he
was removed from the property, taken to the police station (CID?),
but all this can happen without anyone being placed under arrest.
Often it is done to calm a tense situation. If we're debating
here, we need to keep the terms straight.
Bill
 
I noticed that the criminal complaint they posted referred to a "computer-generated receipt." Which leads to to suspect that PERHAPS some people have been making their own "receipts" in order to get in on the discount after the fact. I imagine you'd have to be pretty naive to think you could get away with it, but it's a big world.

Anyway, IF that's what's happened, then it would explain a lot.
 

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