SPP 6.8.3 crash when saving to Jpeg or canceling saving to any Drive from Mac M1 13.3.1

[Laurent Venet]

Hi Guys

just sent an email to Sigma support in Japan ([email protected] <[email protected]>) for a long time issue with my work Macbook on M1 sillicon chip and 13.3.1.

it's a bit of a PITA, saving to local SSD or external USB disk / key is ending by crashing SPP 6.8.3. File is finally saved as JPEG but I have to reopen bloody SPP for any next image to edit.

Initially, I had this when working on my X3F / DNG (Merrills, SDQH, FPL) files from the memory card and plugged to an USB car reader, but now it does it also from X3F / DNG files stored on my hard drive.

It makes me a bit mad since it makes converting raw files to JPG a real pain.

I've attached mac osx console output for Sigma support, it looks like this:

Date/Time: 2023-04-16 17:08:36.270 +0200
End time: 2023-04-16 17:36:39.959 +0200
OS Version: macOS 13.3.1 (Build 22E261)
Architecture: arm64e
Report Version: 40
Incident Identifier: 35AD9EB8-3DF7-4353-8C74-B054431F6C51
Share With Devs: Yes

Data Source: Microstackshots
Shared Cache: C4FF191C-1311-3AB3-945E-DBC71BF39DE7 slid base address 0x7ff805e04000, slide 0x5e04000

Command: SIGMA_PhotoPro6
Path: /Applications/SIGMA_PhotoPro6.app/Contents/MacOS/SIGMA_PhotoPro6
Identifier: com.sigmaphoto.photopro.sigma_photopro
Version: 6.8.3.4566 (1)
Team ID: YPD8HGHUQZ
Is First Party: No
Resource Coalition ID: 47362
Architecture: x86_64 (translated)
PID: 56456

Event: disk writes
Action taken: none
Writes: 8614.35 MB of file backed memory dirtied over 1684 seconds (5116.35 KB per second average), exceeding limit of 99.42 KB per second over 86400 seconds
Writes limit: 8589.93 MB
Limit duration: 86400s
Writes caused: 8614.35 MB
Writes duration: 1684s
Duration: 1683.69s
Duration Sampled: 17.42s
Steps: 10 (10.49 MB/step)

Hardware model: MacBookPro17,1
Active cpus: 8
HW page size: 16384
VM page size: 16384

OS Cryptex File Extents: 4925

I also permitted SPP / Sigma Photo Pro to get full disk access.

I hope this is a known issue, otherwise I will try to work from my son's bloody windows desktop PC.

I will update this thread as soon as I get Sigma feedback.

A few months back, the issue was only when working the files from an external drive. But from then, I updated MacOSx and SPP too.

Cheers from France, I hope the forum remains alive for long still.

Laurent

 

[victorgv]

Hi Guys

just sent an email to Sigma support in Japan ([email protected] <[email protected]>) for a long time issue with my work Macbook on M1 sillicon chip and 13.3.1.

it's a bit of a PITA, saving to local SSD or external USB disk / key is ending by crashing SPP 6.8.3. File is finally saved as JPEG but I have to reopen bloody SPP for any next image to edit.

Initially, I had this when working on my X3F / DNG (Merrills, SDQH, FPL) files from the memory card and plugged to an USB car reader, but now it does it also from X3F / DNG files stored on my hard drive.

It makes me a bit mad since it makes converting raw files to JPG a real pain.

I've attached mac osx console output for Sigma support, it looks like this:

Date/Time: 2023-04-16 17:08:36.270 +0200
End time: 2023-04-16 17:36:39.959 +0200
OS Version: macOS 13.3.1 (Build 22E261)
Architecture: arm64e
Report Version: 40
Incident Identifier: 35AD9EB8-3DF7-4353-8C74-B054431F6C51
Share With Devs: Yes

Data Source: Microstackshots
Shared Cache: C4FF191C-1311-3AB3-945E-DBC71BF39DE7 slid base address 0x7ff805e04000, slide 0x5e04000

Command: SIGMA_PhotoPro6
Path: /Applications/SIGMA_PhotoPro6.app/Contents/MacOS/SIGMA_PhotoPro6
Identifier: com.sigmaphoto.photopro.sigma_photopro
Version: 6.8.3.4566 (1)
Team ID: YPD8HGHUQZ
Is First Party: No
Resource Coalition ID: 47362
Architecture: x86_64 (translated)
PID: 56456

Event: disk writes
Action taken: none
Writes: 8614.35 MB of file backed memory dirtied over 1684 seconds (5116.35 KB per second average), exceeding limit of 99.42 KB per second over 86400 seconds
Writes limit: 8589.93 MB
Limit duration: 86400s
Writes caused: 8614.35 MB
Writes duration: 1684s
Duration: 1683.69s
Duration Sampled: 17.42s
Steps: 10 (10.49 MB/step)

Hardware model: MacBookPro17,1
Active cpus: 8
HW page size: 16384
VM page size: 16384

OS Cryptex File Extents: 4925

I also permitted SPP / Sigma Photo Pro to get full disk access.

I hope this is a known issue, otherwise I will try to work from my son's bloody windows desktop PC.

I will update this thread as soon as I get Sigma feedback.

A few months back, the issue was only when working the files from an external drive. But from then, I updated MacOSx and SPP too.

Cheers from France, I hope the forum remains alive for long still.

Laurent

Just out of blue did you check file system? Also sometimes helpfull to remove preference file

 

[Scottelly]

Hey Laurent, if this forum goes down you might want to try using the DPrevived forum here:

Loading…

dprevived.com

A lot of members from here are over there now. Some are in other places too though, unfortunately. It makes me want to make a special SigmaCameraTalk.com forum or something like that, but I just can't get myself to pull the trigger on it, and make a go of it (at a cost of $200 plus a bunch of work building and maintaining the site for the first three years).

 

[prem]

hello, I have the same problem as you describe, did you find a solution?