Problems with DPP4

Traveller

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Here was the simple image last night...but processing was...unhappy.

https://pbase.com/cichallenge/image/175695402

(there are lots of threads on this....I have my work around I just don't want others to beat their brains out on this weird problem...may happen to you, may not, may be unique to certain machines...But I am really disappointed in the upgraded DPP4, and advise you to avoid it if possible)

This was actually a bit of a nightmare processing the shot. You may find this problem with Cannon's new DPP4 so we have a common interest in this problem.

At some point, fumbling around in the night using the Q button on the back of the camera at the Dance Night DTLA a couple of weeks ago, I set images for small S1 RAW's, instead of whatever else I was trying to accomplish in the dark.

Unfortunately, the Tool Pallet, the most important function in DPP4 other than conversion to Tiff will not work with smaller RAW's. I did not know the problem at first but looking it over and over and over I came to understand and Canon then has confirmed that certain functions with DPP4 do not work well on WIN 11 machines that have been upgraded from WIN 10. I find this impossible to believe though it has been confirmed by Canon. Not always, but it is haphazardly there.

It is true that I can process my images in Photoshop, but I had come to rely on the Tool Palette to a very great extent while working in the Raw format which was not possible anymore. Ultimately, having figured this problem out and Canon's confirming certain non-functionalities with DPP4 in WIN 11 machines, Upgraded from WIN 10 I could fiddle around and find a better solution than PS.

I find this impossibly bad on Canon's part, but correctly setting the 6D Mark II to the largest RAW setting with nothing else, the Tool Pallet works again, but only on RAW images set at the largest setting. This isn't a problem because this is where I shoot anyhow, but it was a frustrating evening figuring this out. (to a still unsatisfactory solution).

Best Wishes, Traveller
 
...

Unfortunately, the Tool Pallet, the most important function in DPP4 other than conversion to Tiff will not work with smaller RAW's. I did not know the problem at first but looking it over and over and over I came to understand and Canon then has confirmed that certain functions with DPP4 do not work well on WIN 11 machines that have been upgraded from WIN 10. I find this impossible to believe though it has been confirmed by Canon. ......
Very weird.

What was the brand of your pc? I wonder what their support people say about it.?
 
I am resisting upgrading from Win 10 to Win 11. The last time I accepted an upgrade, I ended up regretting it.
 
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...fine before this kind of automatic up grade in DPP4 where you have to choose, way too often if you prefer image value or speed value? This seems stupid to me, who would choose speed variant, though admittedly it is considerably faster in processing.

With this new upgrade and new icon face, I am sensing that Canon and DPP4 might be looking forward to subscription service.

Various IA engines recognize the concern, but so does Canon on its website at many places...see here:

https://community.usa.canon.com/t5/Camera-Software/DPP4-Startup-Issues-on-Windows-11/td-p/464489

As a note to Dave, not guaranteeing anything for you, but my up grade earlier this year from Win 10 to Win 11 went pretty well, almost...unnoticeable...I don't like the narrower down sliders it imposes on pages, but, by in large...Win 11 seems okay.

My error, as I see it, was what seemed like a casual up grade to DPP4....was a real mistake. I would avoid up grading DPP4 if you can help it. I just think I sort of accidentally authorized it.

Best Wishes, Traveller
 
...I am certain that Dave has the option to go Win 11...and imho, something he should do...

Personally I have 5 Win 11 machines, (yes I know too many)

However, this is being typed, as is most everything I do, on my faithful Win 7.

Traveller
 
...I am certain that Dave has the option to go Win 11...and imho, something he should do...

Personally I have 5 Win 11 machines, (yes I know too many)

However, this is being typed, as is most everything I do, on my faithful Win 7.

Traveller
But Dave uses DPP4 and shoots a Canon - so I can understand his reluctance.
 
...I am certain that Dave has the option to go Win 11...and imho, something he should do...

Personally I have 5 Win 11 machines, (yes I know too many)

However, this is being typed, as is most everything I do, on my faithful Win 7.

Traveller
But Dave uses DPP4 and shoots a Canon - so I can understand his reluctance.
I'm in no hurry. While my HP is no spring chicken, I'm not into replacing things just to replace them. Hope that makes sense.
 
...last evening DPP4 loaded damned slow and the Contrast and Shadow sliders would not work, but up top brightness did, as did Highlights and Color on the Tool Pallet.

Today it loads quickly and all tools are working.

Take this for what its worth.

Traveller
 
Here was the simple image last night...but processing was...unhappy.

https://pbase.com/cichallenge/image/175695402

(there are lots of threads on this....I have my work around I just don't want others to beat their brains out on this weird problem...may happen to you, may not, may be unique to certain machines...But I am really disappointed in the upgraded DPP4, and advise you to avoid it if possible)

This was actually a bit of a nightmare processing the shot. You may find this problem with Cannon's new DPP4 so we have a common interest in this problem.

At some point, fumbling around in the night using the Q button on the back of the camera at the Dance Night DTLA a couple of weeks ago, I set images for small S1 RAW's, instead of whatever else I was trying to accomplish in the dark.

Unfortunately, the Tool Pallet, the most important function in DPP4 other than conversion to Tiff will not work with smaller RAW's. I did not know the problem at first but looking it over and over and over I came to understand and Canon then has confirmed that certain functions with DPP4 do not work well on WIN 11 machines that have been upgraded from WIN 10. I find this impossible to believe though it has been confirmed by Canon. Not always, but it is haphazardly there.

It is true that I can process my images in Photoshop, but I had come to rely on the Tool Palette to a very great extent while working in the Raw format which was not possible anymore. Ultimately, having figured this problem out and Canon's confirming certain non-functionalities with DPP4 in WIN 11 machines, Upgraded from WIN 10 I could fiddle around and find a better solution than PS.

I find this impossibly bad on Canon's part, but correctly setting the 6D Mark II to the largest RAW setting with nothing else, the Tool Pallet works again, but only on RAW images set at the largest setting. This isn't a problem because this is where I shoot anyhow, but it was a frustrating evening figuring this out. (to a still unsatisfactory solution).

Best Wishes, Traveller
The problem is that sRAW is not a raw file.
 
Here was the simple image last night...but processing was...unhappy.

https://pbase.com/cichallenge/image/175695402

(there are lots of threads on this....I have my work around I just don't want others to beat their brains out on this weird problem...may happen to you, may not, may be unique to certain machines...But I am really disappointed in the upgraded DPP4, and advise you to avoid it if possible)

This was actually a bit of a nightmare processing the shot. You may find this problem with Cannon's new DPP4 so we have a common interest in this problem.

At some point, fumbling around in the night using the Q button on the back of the camera at the Dance Night DTLA a couple of weeks ago, I set images for small S1 RAW's, instead of whatever else I was trying to accomplish in the dark.

Unfortunately, the Tool Pallet, the most important function in DPP4 other than conversion to Tiff will not work with smaller RAW's. I did not know the problem at first but looking it over and over and over I came to understand and Canon then has confirmed that certain functions with DPP4 do not work well on WIN 11 machines that have been upgraded from WIN 10. I find this impossible to believe though it has been confirmed by Canon. Not always, but it is haphazardly there.

It is true that I can process my images in Photoshop, but I had come to rely on the Tool Palette to a very great extent while working in the Raw format which was not possible anymore. Ultimately, having figured this problem out and Canon's confirming certain non-functionalities with DPP4 in WIN 11 machines, Upgraded from WIN 10 I could fiddle around and find a better solution than PS.

I find this impossibly bad on Canon's part, but correctly setting the 6D Mark II to the largest RAW setting with nothing else, the Tool Pallet works again, but only on RAW images set at the largest setting. This isn't a problem because this is where I shoot anyhow, but it was a frustrating evening figuring this out. (to a still unsatisfactory solution).

Best Wishes, Traveller
The problem is that sRAW is not a raw file.
True re sRaw. But one would think that Canon's DPP4 would handle it. I might expect some other software might have problem's with it, but not the same company that created the file format.
 
.

...but the only real test is that the person is running Digital Photo Professional

(DPP) 4...4.20.20.

The one with the new Purple Icon...


I have had subsequent problems with a normal RAW....but I appreciate being educated that sRAW isn't RAW....yet, sometimes, randomly, all of the Tool Palette worked for me with sRAW images.

Then, later this week, shooting regular RAW, Contrast and Shadow was non functioning but otherwise the Tool Palette worked.

Damned if I know...but I am suggesting that (DPP) 4...4.20.20....at the moment is problematic, I pray that Canon figures this out and fixes it with a patch.

Best Wishes, Traveller
 
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.

...but the only real test is that the person is running Digital Photo Professional

(DPP) 4...4.20.20.

The one with the new Purple Icon...


I have had subsequent problems with a normal RAW....but I appreciate being educated that sRAW isn't RAW....yet, sometimes, randomly, all of the Tool Palette worked for me with sRAW images.

Then, later this week, shooting regular RAW, Contrast and Shadow was non functioning but otherwise the Tool Palette worked.

Damned if I know...but I am suggesting that (DPP) 4...4.20.20....at the moment is problematic, I pray that Canon figures this out and fixes it with a patch.

Best Wishes, Traveller
One thing to try https://community.usa.canon.com/t5/...-t-run-again/m-p/228000/highlight/true#M80865

You can also ask here. Make sure that you share your sRAW file or the one I linked https://www.facebook.com/groups/DPP4users/?ref=share
 
.

...but the only real test is that the person is running Digital Photo Professional

(DPP) 4...4.20.20.

The one with the new Purple Icon...


I have had subsequent problems with a normal RAW....but I appreciate being educated that sRAW isn't RAW....yet, sometimes, randomly, all of the Tool Palette worked for me with sRAW images.

Then, later this week, shooting regular RAW, Contrast and Shadow was non functioning but otherwise the Tool Palette worked.

Damned if I know...but I am suggesting that (DPP) 4...4.20.20....at the moment is problematic, I pray that Canon figures this out and fixes it with a patch.

Best Wishes, Traveller
Wondering whether I should stay with the version I have, 4.16.11.0.
 
.

...but the only real test is that the person is running Digital Photo Professional

(DPP) 4...4.20.20.

The one with the new Purple Icon...


I have had subsequent problems with a normal RAW....but I appreciate being educated that sRAW isn't RAW....yet, sometimes, randomly, all of the Tool Palette worked for me with sRAW images.

Then, later this week, shooting regular RAW, Contrast and Shadow was non functioning but otherwise the Tool Palette worked.

Damned if I know...but I am suggesting that (DPP) 4...4.20.20....at the moment is problematic, I pray that Canon figures this out and fixes it with a patch.

Best Wishes, Traveller
Wondering whether I should stay with the version I have, 4.16.11.0.
I would first see if you have the installation file in your downloads folder. Then I might try 4.20.20. If it fails, you could go back.

BTW, I have 4.17.20 in my folder as well as 4.20.20

I could give you 17.20 if you want.
 
.

...but the only real test is that the person is running Digital Photo Professional

(DPP) 4...4.20.20.

The one with the new Purple Icon...


I have had subsequent problems with a normal RAW....but I appreciate being educated that sRAW isn't RAW....yet, sometimes, randomly, all of the Tool Palette worked for me with sRAW images.

Then, later this week, shooting regular RAW, Contrast and Shadow was non functioning but otherwise the Tool Palette worked.

Damned if I know...but I am suggesting that (DPP) 4...4.20.20....at the moment is problematic, I pray that Canon figures this out and fixes it with a patch.

Best Wishes, Traveller
Where are you seeing version 4.20.20? The latest version that I see on the Canon (USA) web site is 4.20.11.
 
....you know, when they turn off your computer overnight without awares and there is an interminable wait for the damn thing to sort out whatever needs to be sorted out when you turn it on in the morning...twice, two days in a row, but DPP4 seems to be working fine now.

Listen, I only live in this life, what happens is often beyond my comprehension and understanding.*

*maybe everyone's life is like this.

Best Wishes, Traveller
 
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Just checked mine and it's V4.10.50.1 . Are there features that I am missing versus newer ones? I never get an up-date notice when I open it. I am happy enough with it to not bother with Adobe anymore. Using a iMac Pro OS 10.13.6.

TIA
 
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