LX100 MKII what about the "dust on the sensor" issue

[Bejersey]

Rick

 

[cathyph1]

My question too. It looks to me as if they have not changed anything to prevent dust from getting on the sensor.

Does anyone have an idea of what percentage of, say, one year and older, LX100's had dust on the sensor? I feel that a lot didn't because many people say how happy they are with the camera but a fair number, a significant number say that in 6 or 12 months, the dust on the sensor kind of ruined the LX100 for them. I'm sure it ruined the resale of the camera too.

Cathy H.

 

[Bejersey]

Yep, that would have been first on my to do list if I were Panasonic...to implement at least a sensor clean in camera, at least.

Rick

My question too. It looks to me as if they have not changed anything to prevent dust from getting on the sensor.

Does anyone have an idea of what percentage of, say, one year and older, LX100's had dust on the sensor? I feel that a lot didn't because many people say how happy they are with the camera but a fair number, a significant number say that in 6 or 12 months, the dust on the sensor kind of ruined the LX100 for them. I'm sure it ruined the resale of the camera too.

Cathy H.

 

[kits]

In my 3+ years of owning lx100, I had dust problems after returning from any vacation I took it with me. Turkey, Caribbean, Spain, etc. Turkey I can understand as I went through some dusty terrain. But Spain and Caribbean I didn't visit any dusty places but somehow my camera ended up trapping few specs.

I was always able to easily clean the spots in lightroom. Then used the vacuum with water bottle method found on YouTube and it always worked in cleaning easily. Sensor is spot free and new even now.

No tilting screen or pop-up bounce flash on version 2 means my lx100 v1 is good for many more years. It's a joy to use the camera.

 

[Tim CD]

We will never know the actual or even estimated number or percentage of cameras impacted.

What we do know is that the number of persons here at DP Review discussing the LX100 dust issue is out of pattern relative to any other Panasonic cameras. I am also a Sony RX10M4 owner and can share I have never read any comments on the Sony Cyber Shot Board about dust issues.

For me, I not only had dust of the sensor, but dust within the lens elements. I can only assume that the product was assembled in a "less than clean room".

I also assume that Panasonic's factory repair center maintains and reports data about their repairs. Thus somebody at Panasonic is aware of the problem and the impact, and then made a corporate decision to not fix those impacted cameras after the warranty period. I was a long time, many camera Panasonic owner that made the move to Sony because IMHO Panasonic failed to stand by their product.

 

[Bejersey]

Agreed, loved that camera

In my 3+ years of owning lx100, I had dust problems after returning from any vacation I took it with me. Turkey, Caribbean, Spain, etc. Turkey I can understand as I went through some dusty terrain. But Spain and Caribbean I didn't visit any dusty places but somehow my camera ended up trapping few specs.

I was always able to easily clean the spots in lightroom. Then used the vacuum with water bottle method found on YouTube and it always worked in cleaning easily. Sensor is spot free and new even now.

No tilting screen or pop-up bounce flash on version 2 means my lx100 v1 is good for many more years. It's a joy to use the camera.

 

[dpcane]

My question too. It looks to me as if they have not changed anything to prevent dust from getting on the sensor.

Does anyone have an idea of what percentage of, say, one year and older, LX100's had dust on the sensor? I feel that a lot didn't because many people say how happy they are with the camera but a fair number, a significant number say that in 6 or 12 months, the dust on the sensor kind of ruined the LX100 for them. I'm sure it ruined the resale of the camera too.

Cathy H.

Just vibrate on the dust off. Why you guys freak about this?

 

[Bejersey]

My question too. It looks to me as if they have not changed anything to prevent dust from getting on the sensor.

Does anyone have an idea of what percentage of, say, one year and older, LX100's had dust on the sensor? I feel that a lot didn't because many people say how happy they are with the camera but a fair number, a significant number say that in 6 or 12 months, the dust on the sensor kind of ruined the LX100 for them. I'm sure it ruined the resale of the camera too.

Cathy H.

Just vibrate on the dust off. Why you guys freak about this?

 

[Chris 222]

My question too. It looks to me as if they have not changed anything to prevent dust from getting on the sensor.

Correct, from what I've read, absolutely NOTHING. And I've read extensively.

Does anyone have an idea of what percentage of, say, one year and older, LX100's had dust on the sensor? I feel that a lot didn't because many people say how happy they are with the camera but a fair number, a significant number say that in 6 or 12 months, the dust on the sensor kind of ruined the LX100 for them. I'm sure it ruined the resale of the camera too.

Cathy H.

Panasonic will never release such figures, but it's clear to me that they are making a killing in denying warranty claims for sensor dust and charging huge "repair fees" (up to $400 or more, plus shipping paid by the customer!)

Here is a sample of users' reports:

Amazon Sign-In

Same problems with the Leica D-lux model BTW.

 

[Bejersey]

which they may have...they would never state that for the record or as a "fix" because then they are admitting that there was a problem.

Rick

My question too. It looks to me as if they have not changed anything to prevent dust from getting on the sensor.

Correct, from what I've read, absolutely NOTHING. And I've read extensively.

Does anyone have an idea of what percentage of, say, one year and older, LX100's had dust on the sensor? I feel that a lot didn't because many people say how happy they are with the camera but a fair number, a significant number say that in 6 or 12 months, the dust on the sensor kind of ruined the LX100 for them. I'm sure it ruined the resale of the camera too.

Cathy H.

Panasonic will never release such figures, but it's clear to me that they are making a killing in denying warranty claims for sensor dust and charging huge "repair fees" (up to $400 or more, plus shipping paid by the customer!)

Here is a sample of users' reports:

https://www.amazon.com/PANASONIC-Va...unity-reviews&pageNumber=1#reviews-filter-bar

Same problems with the Leica D-lux model BTW.

 

[KeepCalm]

which they may have...they would never state that for the record or as a "fix" because then they are admitting that there was a problem.

They just need to say it is dustproof as Canon have done with the G1X III. No need to say anything about the previous model and there is no implication with the Canon that there were problems with the Mk I and II.

 

[Bejersey]

which they may have...they would never state that for the record or as a "fix" because then they are admitting that there was a problem.

They just need to say it is dustproof as Canon have done with the G1X III. No need to say anything about the previous model and there is no implication with the Canon that there were problems with the Mk I and II.

True! Environmentally Sealed Internal focusing would be the ticket.

Rick

 

[Ed B]

My question too. It looks to me as if they have not changed anything to prevent dust from getting on the sensor.

Correct, from what I've read, absolutely NOTHING. And I've read extensively.

Does anyone have an idea of what percentage of, say, one year and older, LX100's had dust on the sensor? I feel that a lot didn't because many people say how happy they are with the camera but a fair number, a significant number say that in 6 or 12 months, the dust on the sensor kind of ruined the LX100 for them. I'm sure it ruined the resale of the camera too.

Cathy H.

Panasonic will never release such figures, but it's clear to me that they are making a killing in denying warranty claims for sensor dust and charging huge "repair fees" (up to $400 or more, plus shipping paid by the customer!)

Here is a sample of users' reports:

https://www.amazon.com/PANASONIC-Va...unity-reviews&pageNumber=1#reviews-filter-bar

Same problems with the Leica D-lux model BTW.

Well I'm sure Panasonic would take care of any dust problems, on the sensor or in the lens, while the camera is under warranty and with Panasonic's extended 3-year warranty a person would have at least 3 years of worry free use.

I've often wondered why (or if) this camera is worse than any other fixed zoom lens cameras.

Sometimes I think it may just get more publicity than other cameras.

 

[markam04]

I've waited a long time for this camera, but with no mention of 'environmentally sealed' or such like, there remains the nagging doubt that it may suffer from the same dust problems, which I believe are real. The old saying 'Fool me once, shame on you; fool me twice, shame on me' springs to mind, unfortunately.

 

[Ed B]

I've waited a long time for this camera, but with no mention of 'environmentally sealed' or such like, there remains the nagging doubt that it may suffer from the same dust problems, which I believe are real. The old saying 'Fool me once, shame on you; fool me twice, shame on me' springs to mind, unfortunately.

I can understand how you feel and I wouldn't want a camera that's a dust magnet either but there are a lot of people who say they've never had a problem with their LX100 cameras.

Sometimes it's hard to know, for certain, if the LX100 is actually worse than other fixed zoom lens cameras or if these forums just make it sound like it's worse than other cameras.

Just the same, I may not to want to take a chance on the camera if it didn't have the 3-year extended warranty.

 

[Photato]

No word from Panasonic, so I assume they did nothing about it.
This problem could be easily mitigated with firmware by reducing the frequent and unnecessary lens extensions the original LX100 suffers from. For instance, even to just view some pictures the lens extends.


It is simply physics, as the lens extends (any lens for that matter), it sucks air in and with it dust.

 

[linzybel]

My question too. It looks to me as if they have not changed anything to prevent dust from getting on the sensor.

Correct, from what I've read, absolutely NOTHING. And I've read extensively.

Does anyone have an idea of what percentage of, say, one year and older, LX100's had dust on the sensor? I feel that a lot didn't because many people say how happy they are with the camera but a fair number, a significant number say that in 6 or 12 months, the dust on the sensor kind of ruined the LX100 for them. I'm sure it ruined the resale of the camera too.

Cathy H.

Panasonic will never release such figures, but it's clear to me that they are making a killing in denying warranty claims for sensor dust and charging huge "repair fees" (up to $400 or more, plus shipping paid by the customer!)

Here is a sample of users' reports:

https://www.amazon.com/PANASONIC-Va...unity-reviews&pageNumber=1#reviews-filter-bar

Same problems with the Leica D-lux model BTW.

Well I'm sure Panasonic would take care of any dust problems, on the sensor or in the lens, while the camera is under warranty and with Panasonic's extended 3-year warranty a person would have at least 3 years of worry free use.

I've often wondered why (or if) this camera is worse than any other fixed zoom lens cameras.

Sometimes I think it may just get more publicity than other cameras.

While I agree that publicity may contribute to the perception of a problem -- really, to how widespread or frustrating the problem may be -- I wouldn't agree that a 3-year warranty means that you can use the camera "worry free."

Not only might you have to give up your camera for weeks or months, but you may have to do so repeatedly. Even if it doesn't cost you any money, the hassle of shipping the camera and the frustration of not having the use of it, are precisely the kinds of things I would worry about.

 

[kkardster]

I haven't seen a single report of dust on the LX100 MKII sensor.

 

[KeepCalm]

I haven't seen a single report of dust on the LX100 MKII sensor.

As long as it can survive the review period there will never be a problem.

 

[Castaway]

No word from Panasonic, so I assume they did nothing about it.
This problem could be easily mitigated with firmware by reducing the frequent and unnecessary lens extensions the original LX100 suffers from. For instance, even to just view some pictures the lens extends.

It is simply physics, as the lens extends (any lens for that matter), it sucks air in and with it dust.

Just maybe they took some notice.

The following letter, that I have just found in my records, was was given to Trisha and discussed with heralmost two years ago. I have actually met up with Trisha on 2 or 3 occasions.

"19th November 2016

Trisha Gillings

Panasonic Lumix Product Manager

Doug Wiebe

Panasonic Lumix Sales Account Manager

Dear Trisha & Doug.

This is a request to Panasonic to please issue a Firmware update to the LX100 to stop the annoying feature that retracts the lens every time that the camera is put into review for a few seconds.

It is my belief and that of many others on the forums that this contributes to the dust problems that many have complained about and must add unnecessary ware to the lens mechanisms.

If possible I would ask on the behalf of myself and others that you pass this request on up the line to the powers that be.

Thank you so much for this.

I look forward to meeting with you both later today.

Malcolm Stick,

Panasonic Fan."-

Yes I am still a Panasonic fan. Mind you I haven't had dust problems.