Lost $800 by returning wrong item. Any advice ?

[Photato]

So I was returning a $50 adapter to Adorama but sent a $800 Sigma lens, my mistake.


They got my lens and I got a $50 refund.
Talked to customer service explaining the problem but it has been almost 2 weeks and they have not found the box/item yet.

What are my options ?
Anyone with a similar experience ?

 

[KENTGA]

That's a huge company. I doubt you'll get an adjustment. Not because they're dishonest--- just a large company and I think they ship out of a different location than where the store is located.

Kent

 

[Photato]

That's a huge company. I doubt you'll get an adjustment. Not because they're dishonest--- just a large company and I think they ship out of a different location than where the store is located.

Kent

I’m not expecting an adjustment. All I want is my Sigma lens back.

I can’t believe they have no control of the returned inventory.

Anyone could return a box with rocks and still get their money back ?!

 

[tex]

You'll probably have to elevate it in their system, but stay positive. If things go bad, you've got small claims court.

But I gotta say, this is weird and pretty dumb.

 

[gary0319]

Not trying to be harsh, just curious. How could you mistake an adapter for a lens?

 

[Gato Amarillo]

...

I can’t believe they have no control of the returned inventory.

Maybe not on small value items. It may make business sense just to mark it received and do the refund. Many large retailers group low value returns and sell them by the pallet. Once the shipment is marked received there is probably very little control.

The worker opening the boxes may not know the difference between a lens and an adapter

https://poshmark.com/listing/Amazon...8MF4Nj0yBITLKltWd3iWPQhmdMSpw8-xoCc_kQAvD_BwE

--
People: Portraits, fantasy, cosplay (mildly NSFW)
https://www.instagram.com/jrsprawlsphoto/
.
Personal pictures, road trips, rural nostalgia, and kitty cats:
https://www.instagram.com/j.r.sprawls/

 

[Ed B]

Not trying to be harsh, just curious. How could you mistake an adapter for a lens?

My thoughts, exactly.

 

[Photato]

Not trying to be harsh, just curious. How could you mistake an adapter for a lens?

Glad you ask.
I had 3 items to return that day, each in their own box, I accidentally swapped two
shipping labels, send two items to their wrong address.
I only found out because Focus Camera which are excellent btw notified me about this issue.

 

[Photato]

You'll probably have to elevate it in their system, but stay positive. If things go bad, you've got small claims court.

But I gotta say, this is weird and pretty dumb.

Well, it was my fault though. Guilty as charge.


But I'd be nice if the merchant had a bit more of control because this happens to other people too.

 

[Photato]

...

I can’t believe they have no control of the returned inventory.

Maybe not on small value items. It may make business sense just to mark it received and do the refund. Many large retailers group low value returns and sell them by the pallet. Once the shipment is marked received there is probably very little control.

The worker opening the boxes may not know the difference between a lens and an adapter

https://poshmark.com/listing/Amazon...8MF4Nj0yBITLKltWd3iWPQhmdMSpw8-xoCc_kQAvD_BwE

I'm afraid this might be the case.

 

[LeicaEye]

So I was returning a $50 adapter to Adorama but sent a $800 Sigma lens, my mistake.

They got my lens and I got a $50 refund.
Talked to customer service explaining the problem but it has been almost 2 weeks and they have not found the box/item yet.
What are my options ?
Anyone with a similar experience ?

Between automated services, different departments and the quantity of gear that gets received, I doubt (sadly) you will get any satisfaction. The guy unpacking just puts the item on a shelf, the shipping/QR code tells the computer the item has been returned. Whether the two correlate, who knows! It's a very expensive learning experience, we all feel for you, but on the other hand, the mistake is on your shoulders... Move On... L

 

[Aaron801]

That's a huge company. I doubt you'll get an adjustment. Not because they're dishonest--- just a large company and I think they ship out of a different location than where the store is located.

Kent

I’m not expecting an adjustment. All I want is my Sigma lens back.

I can’t believe they have no control of the returned inventory.

Anyone could return a box with rocks and still get their money back ?!

I agree... there's no way that they don't check that kind of thing out. Though it is if course your fault for making the mistake in the first place, these kinds of stores live or die on the quality of their customer service, so I would expect that they would be working to track down the item and to make it right for you ASAP. They can't afford to mess up too many things like this because then they lose customers and there's always other places to go online to buy gear...

--
my flickr:
http://www.flickr.com/photos/128435329@N08/

 

[davel33]

Talk to a BOSS not some flunky in CS.

 

[Mark B.]

That's a huge company. I doubt you'll get an adjustment. Not because they're dishonest--- just a large company and I think they ship out of a different location than where the store is located.

Kent

That's no excuse. Surely there would be a way for them to look up the account and know what was supposed to be returned. Records are all digital, physical location doesn't matter.

 

[Mark B.]

...

I can’t believe they have no control of the returned inventory.

Maybe not on small value items. It may make business sense just to mark it received and do the refund. Many large retailers group low value returns and sell them by the pallet. Once the shipment is marked received there is probably very little control.

The worker opening the boxes may not know the difference between a lens and an adapter

https://poshmark.com/listing/Amazon...8MF4Nj0yBITLKltWd3iWPQhmdMSpw8-xoCc_kQAvD_BwE

I'm afraid this might be the case.

That's Amazon & WalMart, both behemoths compared to Adorama.

 

[Mark B.]

Not trying to be harsh, just curious. How could you mistake an adapter for a lens?

Glad you ask.
I had 3 items to return that day, each in their own box, I accidentally swapped two
shipping labels, send two items to their wrong address.
I only found out because Focus Camera which are excellent btw notified me about this issue.

Happens more often than people know. I manage the returns dept where I work. We get both retail store returns as well as from individual consumers. We've gotten all sorts of strange things both from retail stores (which most of the time we cannot do anything with since the store has already refunded/replaced to the end user) and direct from consumers. In the latter case we will contact the consumer and get it worked out.

Mark

 

[DMKAlex]

Not trying to be harsh, just curious. How could you mistake an adapter for a lens?

Glad you ask.
I had 3 items to return that day, each in their own box, I accidentally swapped two
shipping labels, send two items to their wrong address.
I only found out because Focus Camera which are excellent btw notified me about this issue.

Three items to return the same day? How many do you return in the course of year?

So, you're those who buy and try guy?

 

[Ed B]

Three items to return the same day? How many do you return in the course of year?

So, you're those who buy and try guy?

There are people who post on these forums who do exactly that. They use an item as long as possible and then return it for a full refund.

That's one reason there are used items that get sold as new.

Liberal return policies are like a pyramid scheme. Someone eventually pays.

 

[gary0319]

Not trying to be harsh, just curious. How could you mistake an adapter for a lens?

Glad you ask.
I had 3 items to return that day, each in their own box, I accidentally swapped two
shipping labels, send two items to their wrong address.
I only found out because Focus Camera which are excellent btw notified me about this issue.

Three items to return the same day? How many do you return in the course of year?

So, you're those who buy and try guy?

Welcome to the 21st Century. Online shopping is geared towards liberal return policies.... built right into the price. Heck Amazon encourages such behavior with "Try before you Buy", and the consumers reward these policies with their ca$h.

We don't know why the OP ended up with 3 returns, but perhaps it was an adapter for his old DSLR lens from one retailer, and a new mirrorless lens from another retailer. He bought both to see which was better on his mirrorless camera and he decided to return them both. I see nothing wrong with this at all. Or maybe, he needed some cash to take care of a sudden medical emergency and was able to return the goods.

 

[Photato]

Not trying to be harsh, just curious. How could you mistake an adapter for a lens?

Glad you ask.
I had 3 items to return that day, each in their own box, I accidentally swapped two
shipping labels, send two items to their wrong address.
I only found out because Focus Camera which are excellent btw notified me about this issue.

Three items to return the same day? How many do you return in the course of year?

So, you're those who buy and try guy?

These were items I purchased since November. 1 was Amazon shoes that did not fit.

I bought 1 lens and had it for 2 weeks for comparisons, but has optical defects.

I wanted to do just 1 trip to UPS in one day. Save gas and time.

I do a lot of research before buying anything, I’m mindful to not abuse the return policy.