BUG/ISSUE on Firmware 2.0.3 - Audio settings not Registered properly in Cx Modes

[Ald_2k]

The new Firmware 2.0.3 is really great.

But after 1 day of its official release there are lot of reports telling a bug / issue regarding the new Audio functionality.

If you are not aware, you may even go filming and after finishing your work you might find there is no audio in your footage!

CHECK IT:

• http://5dmark2.wordpress.com

We encourage all users to report this bug to Canon.
All contact details are included in the Blog post.

It's probably a very easy fix , but we need to report and alert Canon about it to get it fixed.

Custom Modes are even essential for daily use. Who wants to do all settings and changes every time when working?

That's why C1, C2 and C3 are implemented by Canon. And indeed are GREAT value to the camera.

Again, this firmware is great, but it seems it was not tested extensively enough.
We need it fixed.

 

[Scott Milner]

I just saw an apology on the 5D2 download page stating they are working on a fix. My 5D2 is unusable now. Locks every 10 to 30 seconds, no matter if its still or video. I need firmware 1.2.4 so I can use it again. Right now its a $2600 dollar paper weight!!!
--
http://www.smimagery.com

 

[Akin Koksal]

That's what they call it...

Important Update Information for
Firmware Update Version 2.0.3

Thank you for using Canon products.

We have learned that some users of the Canon EOS 5D Mark II digital SLR camera are experiencing issues with Firmware Update Version 2.0.3.

We are working on a new firmware update to address these phenomena, which will be available soon. If you have not registered your EOS 5D Mark II, please register so we will be able to notify you via e-mail when future firmware updates become available for download.

Canon always strives to provide the highest quality products to our customers. We sincerely apologize for any inconvenience these phenomena may have caused. We appreciate your kind patronage and support

I just saw an apology on the 5D2 download page stating they are working on a fix. My 5D2 is unusable now. Locks every 10 to 30 seconds, no matter if its still or video. I need firmware 1.2.4 so I can use it again. Right now its a $2600 dollar paper weight!!!
--
http://www.smimagery.com

--
Regards,

Akin
http://www.koksals.com

Equipment list in profile...

 

[Ald_2k]

Thank you very much for posting.

Could you please give the exact link where that message is published? it doesn't appear on google yet

Thanks!

Important Update Information for
Firmware Update Version 2.0.3

Thank you for using Canon products.

We have learned that some users of the Canon EOS 5D Mark II digital SLR camera are experiencing issues with Firmware Update Version 2.0.3.

We are working on a new firmware update to address these phenomena, which will be available soon. If you have not registered your EOS 5D Mark II, please register so we will be able to notify you via e-mail when future firmware updates become available for download.

Canon always strives to provide the highest quality products to our customers. We sincerely apologize for any inconvenience these phenomena may have caused. We appreciate your kind patronage and support

I just saw an apology on the 5D2 download page stating they are working on a fix. My 5D2 is unusable now. Locks every 10 to 30 seconds, no matter if its still or video. I need firmware 1.2.4 so I can use it again. Right now its a $2600 dollar paper weight!!!
--
http://www.smimagery.com

--
Regards,

Akin
http://www.koksals.com

Equipment list in profile...

 

[lekilt]

Here it is :

http://www.usa.canon.com/consumer/controller?act=MultiMiscPageAct&key=EOS_5DMKII_Firmware&fcategoryid=139

For info, I have loaded and used the upgrade for some still shots with no issues yet.

 

[Ald_2k]

Yea, thanks, I got it too.

 

[Scales USA]

Apparently, some users have this problem while most do not. apparently, there are differences in the cameras, perhaps due to unadvertised internal changes.

I downloaded the firmware, but have yet to install it. i'll just hold off, since I really do not use the video function most of the time. Its a neat thing to have, but requires more patience than I have time for.

Maybe if I decide to really use it, I'll spend the $$$ to make it usable, but I'd rather buy one a 500mm lens than a set of Zeiss canon mount cinema lenses for $20,000. and, thats only a drop in the bucket.

 

[catgut]

I fortunately had a successful firmware upgrade with no issues YET! I shot some video to test out the manual audio control and posted it in my PhotoBlog here...

http://www.chadsorianophotoblog.com/

 

[Ald_2k]

Hi,

The issue regarding Audio Manual level not being registered properly on Custom Modes is present in every camera with firmware 2.0.3.

And Canon got aware of it. -Thanks to all people re-tweeting us and sending emails or calling Canon.

But OTHER issues seem to be present too ( not as easy to find though ), many reports indicate that some users are experiencing malfunctions:

Check it: http://5dmark2.wordpress.com/2010/03/18/canon-official-update-information-2/

That's what is concerning us a lot.

USERS who experience ADDITIONAL ISSUES : PLEASE report them to Canon soon . Use the contact information on the link above.

Thanks.

Apparently, some users have this problem while most do not. apparently, there are differences in the cameras, perhaps due to unadvertised internal changes.

I downloaded the firmware, but have yet to install it. i'll just hold off, since I really do not use the video function most of the time. Its a neat thing to have, but requires more patience than I have time for.

Maybe if I decide to really use it, I'll spend the $$$ to make it usable, but I'd rather buy one a 500mm lens than a set of Zeiss canon mount cinema lenses for $20,000. and, thats only a drop in the bucket.

 

[rrcphoto]

imagine that ..

that's why companies don't like to introduce new firmware and new code into a product lifecycle.

you're getting what you pay for here.

 

[Fantasy Photo]

I'm sorry, but I disagree with you concerning C1, C2, and C3. I've stopped using them because I was always fighting them and they kept erasing changes I tried to make. For example, setting a custom white balance would get erased within 30 seconds after I set it unless I punched a bunch of buttons to modify the C setting. And, if you are a pro trying to give your undivided attention to your clients, you don't want to be doing any more fiddle farting around with your camera than necessary. Pro cameras, like the 1D Mk II that I still use, have a much better system that allows you to load the settings and change them at will. C1, C2, and C3 are the most annoying issues I have with the 5D Mk II, even worse than its less-than-great focus system. Of course, the 5D Mk II was never intended as a pro camera, so maybe I'm expecting too much for what I paid for it (it's still a great value). If you can live with the way C1, C2, and C3 operate, then good for you. They are unusable for me.

Custom Modes are even essential for daily use. Who wants to do all settings and changes every time when working?

That's why C1, C2 and C3 are implemented by Canon. And indeed are GREAT value to the camera.

--
http://www.fantasy-photo.com

 

[lekilt]

I agree , these settings are a great idea, but the 'reset' of any changes after 30 seconds or so is just not on. This is a bug that Canon will fix, as it is simply not justifiable. No other mode resets changes that you make after a short delay.

Over to you Canon...

I'm sorry, but I disagree with you concerning C1, C2, and C3. I've stopped using them because I was always fighting them and they kept erasing changes I tried to make. For example, setting a custom white balance would get erased within 30 seconds after I set it unless I punched a bunch of buttons to modify the C setting. And, if you are a pro trying to give your undivided attention to your clients, you don't want to be doing any more fiddle farting around with your camera than necessary. Pro cameras, like the 1D Mk II that I still use, have a much better system that allows you to load the settings and change them at will. C1, C2, and C3 are the most annoying issues I have with the 5D Mk II, even worse than its less-than-great focus system. Of course, the 5D Mk II was never intended as a pro camera, so maybe I'm expecting too much for what I paid for it (it's still a great value). If you can live with the way C1, C2, and C3 operate, then good for you. They are unusable for me.

Custom Modes are even essential for daily use. Who wants to do all settings and changes every time when working?

That's why C1, C2 and C3 are implemented by Canon. And indeed are GREAT value to the camera.

--
http://www.fantasy-photo.com

 

[spiderhunter]

That's not necessarily true. Canon knows even before 5d2 was produced that it will be used by a HUGE number of PROs. That many PROs are using it cannot be denied.
5d2 has helped many PROs to make lots of $$$.

Of course, the 5D Mk II was never intended as a pro camera, so maybe I'm expecting too much for what I paid for it (it's still a great value).

 

[ShawnCo]

Lekilt and Fantasy Photo - the "reset" is not a bug at all. The custom settings only reset when the camera goes into the "Auto Power Off" mode. If the reset is that annoying you can either disable the Auto Power Off mode and the settings will not change or adjust the length of time it takes for the camera to go to sleep (up to 30 minutes).

Don't get me wrong, I would like it if the settings remained until I actually turned the camera off but it hasn't worked that way on any of the XXD or 5D/7D bodies I have used in the past.

I agree , these settings are a great idea, but the 'reset' of any changes after 30 seconds or so is just not on. This is a bug that Canon will fix, as it is simply not justifiable. No other mode resets changes that you make after a short delay.

Over to you Canon...

I'm sorry, but I disagree with you concerning C1, C2, and C3. I've stopped using them because I was always fighting them and they kept erasing changes I tried to make. For example, setting a custom white balance would get erased within 30 seconds after I set it unless I punched a bunch of buttons to modify the C setting. And, if you are a pro trying to give your undivided attention to your clients, you don't want to be doing any more fiddle farting around with your camera than necessary. Pro cameras, like the 1D Mk II that I still use, have a much better system that allows you to load the settings and change them at will. C1, C2, and C3 are the most annoying issues I have with the 5D Mk II, even worse than its less-than-great focus system. Of course, the 5D Mk II was never intended as a pro camera, so maybe I'm expecting too much for what I paid for it (it's still a great value). If you can live with the way C1, C2, and C3 operate, then good for you. They are unusable for me.

Custom Modes are even essential for daily use. Who wants to do all settings and changes every time when working?

That's why C1, C2 and C3 are implemented by Canon. And indeed are GREAT value to the camera.

--
http://www.fantasy-photo.com

 

[lekilt]

True, Canon even consider the 20D as a potential pro camera.

That's not necessarily true. Canon knows even before 5d2 was produced that it will be used by a HUGE number of PROs. That many PROs are using it cannot be denied.
5d2 has helped many PROs to make lots of $$$.

Of course, the 5D Mk II was never intended as a pro camera, so maybe I'm expecting too much for what I paid for it (it's still a great value).

 

[lekilt]

Agreed, but it would be nice if they added a custom function so that we can choose when it resets...

Lekilt and Fantasy Photo - the "reset" is not a bug at all. The custom settings only reset when the camera goes into the "Auto Power Off" mode. If the reset is that annoying you can either disable the Auto Power Off mode and the settings will not change or adjust the length of time it takes for the camera to go to sleep (up to 30 minutes).

Don't get me wrong, I would like it if the settings remained until I actually turned the camera off but it hasn't worked that way on any of the XXD or 5D/7D bodies I have used in the past.

I agree , these settings are a great idea, but the 'reset' of any changes after 30 seconds or so is just not on. This is a bug that Canon will fix, as it is simply not justifiable. No other mode resets changes that you make after a short delay.

Over to you Canon...

I'm sorry, but I disagree with you concerning C1, C2, and C3. I've stopped using them because I was always fighting them and they kept erasing changes I tried to make. For example, setting a custom white balance would get erased within 30 seconds after I set it unless I punched a bunch of buttons to modify the C setting. And, if you are a pro trying to give your undivided attention to your clients, you don't want to be doing any more fiddle farting around with your camera than necessary. Pro cameras, like the 1D Mk II that I still use, have a much better system that allows you to load the settings and change them at will. C1, C2, and C3 are the most annoying issues I have with the 5D Mk II, even worse than its less-than-great focus system. Of course, the 5D Mk II was never intended as a pro camera, so maybe I'm expecting too much for what I paid for it (it's still a great value). If you can live with the way C1, C2, and C3 operate, then good for you. They are unusable for me.

Custom Modes are even essential for daily use. Who wants to do all settings and changes every time when working?

That's why C1, C2 and C3 are implemented by Canon. And indeed are GREAT value to the camera.

--
http://www.fantasy-photo.com

 

[Ald_2k]

Sorry to hear that.

But my Custom Settings don't erase. They are a "must" have on the daily use, otherwise I should really have to push a bunch of buttons and dials to get what I need.

C1/C2/C3 are essential for a fast operation.

I'm sorry, but I disagree with you concerning C1, C2, and C3. I've stopped using them because I was always fighting them and they kept erasing changes I tried to make. For example, setting a custom white balance would get erased within 30 seconds after I set it unless I punched a bunch of buttons to modify the C setting. And, if you are a pro trying to give your undivided attention to your clients, you don't want to be doing any more fiddle farting around with your camera than necessary. Pro cameras, like the 1D Mk II that I still use, have a much better system that allows you to load the settings and change them at will. C1, C2, and C3 are the most annoying issues I have with the 5D Mk II, even worse than its less-than-great focus system. Of course, the 5D Mk II was never intended as a pro camera, so maybe I'm expecting too much for what I paid for it (it's still a great value). If you can live with the way C1, C2, and C3 operate, then good for you. They are unusable for me.

Custom Modes are even essential for daily use. Who wants to do all settings and changes every time when working?

That's why C1, C2 and C3 are implemented by Canon. And indeed are GREAT value to the camera.

--
http://www.fantasy-photo.com

 

[Ald_2k]

Canon can do things fast when they want, that's clear.

A new Firmware 2.0.4 is released.

http://5dmark2.wordpress.com/

Thanks Canon for that update and fix. We all really appreciate that.

I still wonder how could this have happened if it was tested by (supposedly) many people.

Many more professionals on video and cinematography should have been given beta versions to test. They could have detected this issue (as they in fact did) in 1 day.

Canon need to change some still rigid structures. A fresh air is needed...

Unfortunately, and despite they may seem as innovative company due really great development, the marketing department and some other rigid structures in the company don't help to do things well.

So long delay, a video promotion for the new Firmware update (I like it a lot, but it clearly was a promotion video , not a deep test) and there still was an easy detectable bug...

Well, we can update to 2.0.4 now.

We keep watching for any other possible issues. We received reports that were more than Custom Modes issues, so if you find any additional, ask Canon, and if it's really an issue REPORT IT to Canon and contact the Blog too please. So we all can be aware.

 

[lekilt]

In fact it was a marketing ploy, they have now had a real buzz about a great new firmware AND about fixing a bug in one day !!!
;-)

Canon can do things fast when they want, that's clear.

A new Firmware 2.0.4 is released.

http://5dmark2.wordpress.com/

Thanks Canon for that update and fix. We all really appreciate that.

I still wonder how could this have happened if it was tested by (supposedly) many people.

Many more professionals on video and cinematography should have been given beta versions to test. They could have detected this issue (as they in fact did) in 1 day.

Canon need to change some still rigid structures. A fresh air is needed...

Unfortunately, and despite they may seem as innovative company due really great development, the marketing department and some other rigid structures in the company don't help to do things well.

So long delay, a video promotion for the new Firmware update (I like it a lot, but it clearly was a promotion video , not a deep test) and there still was an easy detectable bug...

Well, we can update to 2.0.4 now.

We keep watching for any other possible issues. We received reports that were more than Custom Modes issues, so if you find any additional, ask Canon, and if it's really an issue REPORT IT to Canon and contact the Blog too please. So we all can be aware.

 

[rrcphoto]

Canon can do things fast when they want, that's clear.

A new Firmware 2.0.4 is released.

http://5dmark2.wordpress.com/

Thanks Canon for that update and fix. We all really appreciate that.

I still wonder how could this have happened if it was tested by (supposedly) many people.

companies usually test or have in test different release candidates, it could have been simply something as simple as a build process that slipped final gold release.

which is part of the problem of introducing software changes in a "patch" environment such as what you always want - the odds of error increase by an order of magnitude.

these changes are rarely tested and vetted as much as full featured release candidates, but usually isolation based testing based upon impact analysis of the change. Even with automated testing, there would be a significant effort - and most of the elements surrounding cameras I suspect cannot be automated in test.

As it stands, manuals had to be redone in how many languages, passed by legal, marketting, etc to actually do the firmware release - all of which is a cost to canon that isn't passed on to consumers. Tech support, procedures, etc had to potentially change and so on and so forth.

To do the entire process from scratch on a patch release is prohibitively expensive.

Usually, also, these are not field tested - again .. consider the cost of this. canon would have to issue out special bodies with specific firmware to select people world wide - or tie up resources in the field to handle the firmware updates to specific individuals, non disclosure agreements, support and management. Do you think that's all no cost?

It seems that you really want canon to spend a considerable amount of money - even though you are in effect, giving them very little - you already bought the camera.