Stuck shitter after ERR 99 -- Canon says it's not covered by the warranty!

[ChuckH]

You are getting railroaded by Canon tech. You need to also remind
them of their business platform of customer relations:

The word is "KYOSEI"
http://www.cre.canon.co.uk/kyosei.htm
http://www.canon.com/about/philosophy/index.html

Don't take no for an answer for warranty, they should cover the
repair.

I agree. I think the poster should write a letter to Canon's CEO explaining that the malfunction was not caused by any actions on his part and following up with a quote from their mission statement:

"For this reason, Canon's goal is to contribute to the prosperity of the world and the happiness of humanity, which will lead to continuing growth and bring the world closer to achieving kyosei."

Tell them that, after paying for repairs for which you were not responsible, you find yourself LESS PROSPEROUS rather than more, and that, as a member of the human race, your happiness level has also diminished. The world is thus further from achieving kyosei as a result of their unreasonableness.

You may actually want to word your letter a little differently than I have here {grin}. But, I really do think that a firm but polite letter to head office will produce results. Moreover, I would actually make mention of their "Kyosei" mission statement, since, if they take it seriously, it should govern their behaviour in this matter.

Companies work very hard at formulating their mission statement. It encapsulates the image they want to project to their customers and to society at large. By showing them that you are aware of the image they are trying to project and that they have failed in this instance, you put them on notice that you are not just a disgruntled customer, but someone who can undermine their entire mission.
Good luck!
--
Chuck

 

[ChuckH]

OUTSTANDING!!!! That gives me a bit more faith in Canon service.

I don't think that's an example of good service. He shouldn't have
had to go through all the phone calling and such in the first
place. An example of good service is this.
Brother buys a rifle, a few months later rifle jams, brother takes
rifle to store, guy at store says "the distributor is right down
the block, let's have him take a look at it." Distributor says,
normally I would fix this, but I gotta go to a meeting tomorrow and
won't be back for a week, here's a new one.
Notice, no anger, no phone calling, no being told that it's your
fault. That's good service.

What do you expect?!! When the complainant is carrying a rifle (jammed or not), he is always in the right

With a DRebel, OTOH, if it turns out that the shutter is not really jammed, and the customer decides to shoot him, the worst that can happen is that the distributor's mug shows up on dpreview {grin}
--
Chuck

 

[tony brown]

Has anyone else with the stuck shutter problem had a problem with
Canon saying it was not covered by the warranty? I was outraged
today when, after driving the camera to Canon they told me that the
mangled shutter was due to a foreign object and that they would
therefore not cover repair under warranty.

No wonder there were foreign bodies!

 

[Wild-Mike]

You are correct. But sometimes people make mistakes. Canon has
always been good to me in the past so I'm inclined to give them the
benefit of the doubt in this case. They did the right thing in the
end. I don't doubt at all that they'll look at the next stuck
shutter a bit closer.

This should have never happened! And, this is not the first time either ...Canon does have a bad reputation for similar occurances and they really need to have some consequences for their poor warranty service issues like yours. Otherwise, it will just continue and the users will be the one's to suffer.

If I were you, I would follow this up with a letter to the top.

Regards,
Mike

--
Gallery:
http://tkis.com/mike/

Joy in looking and comprehending is nature's most beautiful gift. -- Albert Einstein

 

[20DMan]

...That they didnt end up blaming you for putting something in your
shitter!

Nathan Peffer
--
My Gallery: http://nathanpeffer.fotopic.net

 

[TurboTed]

My first Rebel started getting an occasional Err 99 and you could hear the shutter having problems with it quickly progressing into a "stuck shutter" as you call it.

I used my BestBuy protection and they replaced it. My second Rebel starting having Err 99/shutter problems in about 1000 shots and I took it back also before it ever got stuck.

Ted

Has anyone else with the stuck shutter problem had a problem with
Canon saying it was not covered by the warranty? I was outraged
today when, after driving the camera to Canon they told me that the
mangled shutter was due to a foreign object and that they would
therefore not cover repair under warranty. They implied that I'd
mangled it while trying to clean the sensor. Needless to say, I
never tried to clean the sensor and the failure occurred at the
premature end of a short burst of a few shots.

What have others with this problem experienced?

asdf jklsemi

 

[marlinspike]

I used my BestBuy protection and they replaced it. My second Rebel
starting having Err 99/shutter problems in about 1000 shots and I
took it back also before it ever got stuck.

You guys are getting me worried about mine since the Canon warranty is non-transferable. Maybe the fact that it has had 1500 shots with no problems means that it is a reliable one though?
Richard
--
http://davidson.smugmug.com
See my profile for equipment and wish list

 

[ZoomBoy]

Not covered by warranty!

But insist and they will give you a 30% discount on the repair. I've paid $150 for mine, but considering I took about 5000 pictures, is a cost I can understand.

On the other hand, I think I contributed a little to the problem - I was shooting in the swamps then got the camera into an AC car and shooting towards the sun at 1/2000. And remember the shutter bades on the DRebel are plastic, not metal!

ZoomBoy

'All pixels aren't created equal!'

 

[marlinspike]

And remember the shutter bades
on the DRebel are plastic, not metal!

You have got to be kidding me. Oh well, I suppose at $640 that's something I can live with.
Richard
--
http://davidson.smugmug.com
See my profile for equipment and wish list

 

[Nedlyj]

My shutter "crapped out" (sorry) at about 3000 shots on my second camera (first one had serious dead pixel problems). Same thing as happened here - shutter curtains just completely bent after a single shot.

Luckily I also had a Best Buy PSP and they replaced the camera for me. Unfortunately, this one is having its own problems (shutter button sticks, serious front focus making my f1.8 lens unusable, etc.). I'm thinking of taking this one back and just going for the 20D - if BB will carry it.

-n

I used my BestBuy protection and they replaced it. My second Rebel
starting having Err 99/shutter problems in about 1000 shots and I
took it back also before it ever got stuck.

You guys are getting me worried about mine since the Canon warranty
is non-transferable. Maybe the fact that it has had 1500 shots with
no problems means that it is a reliable one though?
Richard
--
http://davidson.smugmug.com
See my profile for equipment and wish list

 

[3D_CARD_EXPERT]

Not covered by warranty!
But insist and they will give you a 30% discount on the repair.
I've paid $150 for mine, but considering I took about 5000
pictures, is a cost I can understand.
On the other hand, I think I contributed a little to the problem -
I was shooting in the swamps then got the camera into an AC car and
shooting towards the sun at 1/2000. And remember the shutter bades
on the DRebel are plastic, not metal!

ZoomBoy

'All pixels aren't created equal!'

--
The future is bright, the future is Orange.

 

[tony brown]

Luckily I also had a Best Buy PSP and they replaced the camera for
me. Unfortunately, this one is having its own problems (shutter
button sticks, serious front focus making my f1.8 lens unusable,
etc.).

Was your lens new or second hand?

I have a 2nd hand f/1.8 that's unusably front focusing but my other lenses are O.K.. Doubt if it's worth sending to Canon as it isn't under warranter. Does anyone know how much they charge to re-calibrate a lens when not doing it under warranter?

Tony.

 

[JusGene]

your buffer?

Thanks for the barrel laugh!

A stuck What???

--
http://funshots.smugmug.com/

--
JusGene
'The easiest thing you can be ... is wrong!' -Me (7/29/1993)
'Statistically, people make mistakes 70% of the time' -Independent Research Firm
'The more you know, the more you don't know' -Me (8/14/1987)
'Life is nothing, but for a bunch of words' -Me (11/4/1990)