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If you're not happy with your 828, call Sony!
- Thread starter Timbo29
- Start date
Greg Gebhardt
Forum Pro
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One of Sony first cameras to allow it. NO MORE sending it back to the factory.
Greg Gebhardt in
Jacksonville, Florida
Unfortunately, I cannot just return the camera from where I purchased it. It's a little more complicated than that; at least for me it is. My camera was purchase directly from Sony (Not SonyStyle). My only recourse, unfortunately, is directly with the manufacturer.
hmmm...
hmmm...
Matthew Cromer
Veteran Member
If you used a credit card, you certainly have recourse, at least in the US.
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my favorite work: http://www.pbase.com/sdaconsulting/featured_art&page=1
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my favorite work: http://www.pbase.com/sdaconsulting/featured_art&page=1
Jamie154594
Senior Member
Not making a phone call means nothing is likely to happen.
Making a phone call means it is more likely that something will happen, than if you don't make a phone call.
See the difference? In summary: It can't hurt.
Jamie
Tim,
I hope you don't mind I worked a little bit in one of your testpics:
As I understand CA is a lens problem, it should show on all similar spots in the same area of a pic. In this sample it does not!
As I understood blooming should show on each high contrast area in the same are of a pic. In this sample it does not!
So what do I see? Is this a firmware problem which works very well on some high contrast areas and not on some (identical) others?
What do you think?
Best Regards
Lothman
I hope you don't mind I worked a little bit in one of your testpics:
As I understand CA is a lens problem, it should show on all similar spots in the same area of a pic. In this sample it does not!
As I understood blooming should show on each high contrast area in the same are of a pic. In this sample it does not!
So what do I see? Is this a firmware problem which works very well on some high contrast areas and not on some (identical) others?
What do you think?
Best Regards
Lothman
Timbo29:
I have also pre ordered the F828. When I saw your pics, and many others with CA, PF, noise, I was shocked.
HOWEVER, I realized those past few days that I have never been looking at my own pics so closely. I have a Canon G3, and I was very, very happy with the good quality of my pics, even though I know it's not a dslr blah blah.
But then I saw the great amount of noise and CA in the F828. So I went back to my pics. Well, looks fine ! Went through a lot of pics with sun, trees, metal, etc - nothing! Then, I look at what pictures posted on this forum had the most CA, PF etc. And luckily I found almost exactly the same pic among the thousands in my computer. And guess what?
Although I have very little or no CA at all on 99% of my pics, even with reflection, sun, trees, lights at night, kitchen stove (;0) etc, I found the exact same amount of CA** on the pics I have from the Rockfeller center and St Patrick's Church in NYC compared to yours!!!! I have almost the same pics with the exact same weather, etc and I have CA at the exact same locations on the pictures !!!!!!!!!!
It seems to be a little bit less severe, however, but it's very, very comparable. FYI, the "G series" from canon have a canon lens, and are probably the best non-dslr Canon digital camera.
So I just realized that although I was gonna cancel my order, it was a mistake. I also saw PF, CA etc in my pics similar to pics found on the forum with trees. BUT only if it is the exact same conditions. Which seems very logical. Trees in a sunny day is not enough, you need to be around 1 PM with the sun kind of behing the leaves. Not at 3 PM. Not with the sun behind you.
I hope that you saw the picture in this forum with the 300D and trees FULL of CA. I think it was posted today.
What I would suggest, is, if you can, to take a good digicam, maybe a dslr if you can, and try to shoot in the exact same conditions. Not similar, exact.
Hope this helped you. I'll keep you posted when I receive my F828.
Nico_web
I have also pre ordered the F828. When I saw your pics, and many others with CA, PF, noise, I was shocked.
HOWEVER, I realized those past few days that I have never been looking at my own pics so closely. I have a Canon G3, and I was very, very happy with the good quality of my pics, even though I know it's not a dslr blah blah.
But then I saw the great amount of noise and CA in the F828. So I went back to my pics. Well, looks fine ! Went through a lot of pics with sun, trees, metal, etc - nothing! Then, I look at what pictures posted on this forum had the most CA, PF etc. And luckily I found almost exactly the same pic among the thousands in my computer. And guess what?
Although I have very little or no CA at all on 99% of my pics, even with reflection, sun, trees, lights at night, kitchen stove (;0) etc, I found the exact same amount of CA** on the pics I have from the Rockfeller center and St Patrick's Church in NYC compared to yours!!!! I have almost the same pics with the exact same weather, etc and I have CA at the exact same locations on the pictures !!!!!!!!!!
It seems to be a little bit less severe, however, but it's very, very comparable. FYI, the "G series" from canon have a canon lens, and are probably the best non-dslr Canon digital camera.
So I just realized that although I was gonna cancel my order, it was a mistake. I also saw PF, CA etc in my pics similar to pics found on the forum with trees. BUT only if it is the exact same conditions. Which seems very logical. Trees in a sunny day is not enough, you need to be around 1 PM with the sun kind of behing the leaves. Not at 3 PM. Not with the sun behind you.
I hope that you saw the picture in this forum with the 300D and trees FULL of CA. I think it was posted today.
What I would suggest, is, if you can, to take a good digicam, maybe a dslr if you can, and try to shoot in the exact same conditions. Not similar, exact.
Hope this helped you. I'll keep you posted when I receive my F828.
Nico_web
I've put a few more here:
http://www.timblanco.com/828
There is a 'view original' link at the top right of the previews.
-Tim
http://www.timblanco.com/828
There is a 'view original' link at the top right of the previews.
-Tim
well, i think your allegations are not grounded. Sounds to me you are a Canon guy and hired to do a marketing war rather than really care about your 828, if it's that bad.
if u do know it's 3-4 times more to produce something CA-free, then why you are complaining? I can say, if sony doesn't care, same as canon, leica, blah blah
for users having the problem, please let us know if there's any definite way to reproduce. if so, we need to find a workaround. if not, then it might be your specific 828 has teh problem.
if u do know it's 3-4 times more to produce something CA-free, then why you are complaining? I can say, if sony doesn't care, same as canon, leica, blah blah
for users having the problem, please let us know if there's any definite way to reproduce. if so, we need to find a workaround. if not, then it might be your specific 828 has teh problem.
That's a hel* of an attitude even for a Russian.
Of course, the best thing is to not do anything, right?
That's the problem with the world, you've got a whole bunch of people sitting around, not doing a thing.
I'm not sure in this case of course, since don't know you but usually, they're also the ones that complain the most.
Again, I was speaking in general terms.
I once got crewed royally by Royal Insurance and they took me for $55,000.00
I told people about it and they all said it sucked but NO ONE would take two minutes to call them and complain and I thought to myself, next time a insurance company screwe* you, blame it on yourself.
Me, I'll call and tell them something if you tell me what to say simply because I WANT to buy this camera and I don't want no out of the box JUNK because someone didn't want to be bothered calling.
So boys, tell me what to say and I'll call them.
George
Of course, the best thing is to not do anything, right?
That's the problem with the world, you've got a whole bunch of people sitting around, not doing a thing.
I'm not sure in this case of course, since don't know you but usually, they're also the ones that complain the most.
Again, I was speaking in general terms.
I once got crewed royally by Royal Insurance and they took me for $55,000.00
I told people about it and they all said it sucked but NO ONE would take two minutes to call them and complain and I thought to myself, next time a insurance company screwe* you, blame it on yourself.
Me, I'll call and tell them something if you tell me what to say simply because I WANT to buy this camera and I don't want no out of the box JUNK because someone didn't want to be bothered calling.
So boys, tell me what to say and I'll call them.
George
They are counting on most people NOT noticing and complaining which is the whole purpose of this thread.
If enough people SEE this and complain, they just might .
Sure, they're big but no one's so big that if enough people complain, they will ignore it.
I DO also suggest you ask the same person or people what their e mail addresses are and E MAIL them links to discussions and threads here about this problem, especially the one where people are issed and where people get into detail about the problem. That way, Sony will also know that there ARE knowledgeable people out there and that's where it can hurt them.
If the general masses don't see it, great for Sony and they can ignore it but if enough people with knowledge are heard and that can pass this on to others, then they may have to solve.
God knows this did little to improve Sonys service but I think that soner or later this site will be scrutinized by Sony for the comments and knowledge of the people here and also for the 217 million hits Phil has had since he started this site.
That ladies and gentlemen is a hitload of people.
George
George
If enough people SEE this and complain, they just might .
Sure, they're big but no one's so big that if enough people complain, they will ignore it.
I DO also suggest you ask the same person or people what their e mail addresses are and E MAIL them links to discussions and threads here about this problem, especially the one where people are issed and where people get into detail about the problem. That way, Sony will also know that there ARE knowledgeable people out there and that's where it can hurt them.
If the general masses don't see it, great for Sony and they can ignore it but if enough people with knowledge are heard and that can pass this on to others, then they may have to solve.
God knows this did little to improve Sonys service but I think that soner or later this site will be scrutinized by Sony for the comments and knowledge of the people here and also for the 217 million hits Phil has had since he started this site.
That ladies and gentlemen is a hitload of people.
George
George
I also think that it's a good idea to keep track of the serial numbers this is affecting. It could be a whole bunch or just a few and then, it could be all like Oleg says, but the point is, the more attention this gets, the better.
George
George
1. It WILL be an improvement over your older camera.
2. You may not even notice it which is great and frankly, I might NOT but it WILL iss me off if I do because I"m a firm believe in NOT buying something that isn't right to start with.
3. You'll probably love it so do yourself a favor, do NOT go looking for problems.
You know, if it ain't broke, don't fix it!
......and as our russian friend just told you, firmware is really just software. Usually you load it into either the software on the computer or to the device itself but I think many people here feel that it is probably a hardware issue which makes it much worse and I WILL say that in that case, Oleg is right because I do NOT believe Sony will recall cameras to put another sensor in the camera.
Like I've said before, they are NOT known for their service. In fact, their service usually sucks!
George
2. You may not even notice it which is great and frankly, I might NOT but it WILL iss me off if I do because I"m a firm believe in NOT buying something that isn't right to start with.
3. You'll probably love it so do yourself a favor, do NOT go looking for problems.
You know, if it ain't broke, don't fix it!
......and as our russian friend just told you, firmware is really just software. Usually you load it into either the software on the computer or to the device itself but I think many people here feel that it is probably a hardware issue which makes it much worse and I WILL say that in that case, Oleg is right because I do NOT believe Sony will recall cameras to put another sensor in the camera.
Like I've said before, they are NOT known for their service. In fact, their service usually sucks!
George
Daniella68313
Forum Pro
I called them to ask them what was the shutter speed in night mode and they never called me back on this. I finaly got my answer from this forum.
I am not an English native speaker!
http://www.pbase.com/zylen
http://www.photosig.com/go/users/userphotos?id=26918
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I am not an English native speaker!
http://www.pbase.com/zylen
http://www.photosig.com/go/users/userphotos?id=26918
Phils site may very well get so big that Sony or anyone else would have to wait for "public" approval before they release the final version.
After all, he does the most comprehensive tests I've ever seen and he sometimes even addresses stuff not found in the manuals.
God knows you'll get more info from his reviews than you'll ever get from Sony but then, what's new.
Everyone here has the power to make this happen but it's up to you guys.
You know, if everyone got together and all that but it'll probably never happen. People are too busy itching at each other and doing the "if you don't like the CA, don't buy it"
Again, it's not that far fetched. Betcha Phil never thought this site would have the impact or visitors it has......
Let's ask him..........PHIL! PHIIIIIIIIL!
......George
After all, he does the most comprehensive tests I've ever seen and he sometimes even addresses stuff not found in the manuals.
God knows you'll get more info from his reviews than you'll ever get from Sony but then, what's new.
Everyone here has the power to make this happen but it's up to you guys.
You know, if everyone got together and all that but it'll probably never happen. People are too busy itching at each other and doing the "if you don't like the CA, don't buy it"
Again, it's not that far fetched. Betcha Phil never thought this site would have the impact or visitors it has......
Let's ask him..........PHIL! PHIIIIIIIIL!
......George
U
Ulysses
Guest
Tim, you are correct in advocating that users call their observations and even their dissatisfaction, if they feel so inclined to give a voice to thier concerns.
Calling, e-mailing, or leaving web feedback is how Sony Japan ultimately collects their data. The forums here are not a "recognized" means of gathering usable data, although the forum has certainly contributed collectively towards uncovering some important issues with Cyber-shots in the past.
This problem of the purple fringing is not a simple lens problem, and there is still a chance (small) that it might be modified via firmware. Certainly some problems might be dealt with such as the jaggies that some complain about. But you can't get anything done if they don't hear from you and collect enough critical mass in documentation to actually do something about it.
Keep playing your tune.
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Ulysses
Calling, e-mailing, or leaving web feedback is how Sony Japan ultimately collects their data. The forums here are not a "recognized" means of gathering usable data, although the forum has certainly contributed collectively towards uncovering some important issues with Cyber-shots in the past.
This problem of the purple fringing is not a simple lens problem, and there is still a chance (small) that it might be modified via firmware. Certainly some problems might be dealt with such as the jaggies that some complain about. But you can't get anything done if they don't hear from you and collect enough critical mass in documentation to actually do something about it.
Keep playing your tune.
-------
Ulysses
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