Beware phony Canon printer support numbers!

[nickbatz]

I did a search for the support contact, and the following came up.

The person on the other end sounded legit at first, but then he had me download a remote access program right away and I was more than suspicious.

When he asked me to type in a website (to "download drivers") that had a "connection not private" warning, I said i wasn't comfortable.

Finally, he wanted me to unplug/replug my printer, and I said I didn't want to have it go through an unnecessary cleaning cycle. He said okay, then turn it off and back on.

No thanks. The idea was to get me away from my computer so I couldn't watch what they were doing.

That was when he said "fine, solve it yourself if you think you're smarter than me" and hung up.

Of course I deleted all the remote access junk and locked him out hopefully, but I did have to type in my computer password a couple of times. It just appeared as dots, so I don't think they can capture it, but I'm nervous.

Anyway, please be warned.

 

[nickbatz]

In the US, the real support number for large printers is 800/423-2366.

Their real support person was very helpful, and she led me to the solution in no time at all.

 

[Box Brownie]

In the US, the real support number for large printers is 800/423-2366.

Their real support person was very helpful, and she led me to the solution in no time at all.

Your situation piqued my curiosity as to how you ended with the phone number of a spurious company that seems to be passing itself off as "Canon printer support"

I googled for the Canon USA website (as a non USA citizen, it seemed the best way to find such support numbers) and found these pro printers support phone numbers by model/types

Large Format Inkjet Printers -

imagePROGRAF

1-800-423-2366

Monday-Friday:
8:00 am to 8:00 pm

imagePROGRAF - PRO-1000

1-800-652-2666

Monday-Friday:
8:00 am to 8:00 pm

imagePROGRAF - PRO-2000, 4000, and 6000

1-800-423-2366

Monday-Friday:
8:00 am to 8:00 pm

I wonder if it might be a good idea to report the site you found to Canon?

 

[nickbatz]

I wonder if it might be a good idea to report the site you found to Canon?

I told them, reported it to the FTC as they suggested, and also notified Microsoft (because contrary to what Andrew Yang said, I use Bing rather than Google).

 

[nickbatz]

Your situation piqued my curiosity as to how you ended with the phone number of a spurious company that seems to be passing itself off as "Canon printer support"

Also, the links I followed on the US Canon site were circular - they didn't give me the number, they kept going back to the same pages.

But I have the number now, in fact I posted it above.

Canon's tech support in the US is outstanding.

 

[Box Brownie]

I wonder if it might be a good idea to report the site you found to Canon?

I told them, reported it to the FTC as they suggested, and also notified Microsoft (because contrary to what Andrew Yang said, I use Bing rather than Google).

Good and hopefully they can do something to stamp out such a posting?

 

[Box Brownie]

Your situation piqued my curiosity as to how you ended with the phone number of a spurious company that seems to be passing itself off as "Canon printer support"

Also, the links I followed on the US Canon site were circular - they didn't give me the number, they kept going back to the same pages.

But I have the number now, in fact I posted it above.

Canon's tech support in the US is outstanding.

Re: what I discovered on the Canon USA site, perhaps to the benefit of others reading this thread?

This is where I started

https://www.usa.canon.com/contact-us/support

I initially did not see any directly clear telephone numbers info!

Until I scrolled down and clicked on "Click here for support numbers by group"



Clicking on that opened a sort of popup and is where I found the info I copied & pasted in my earlier post.

I am glad you found the support top notch and that they sorted out your problem