Canon Pro 1000 Custom Paper Settings

[TransientEye]

I am having quite a painful experience trying to use a Pro 1000 with custom paper. I can see and select the custom paper on the Mac, but not on the printer.

The paper was added via the 'Media Configuration Tool' app on macOS, and this seems to be persistent in that if I quit and restart the app it will fetch the list of papers from the printer correctly.

But on the printer LCD itself, it seems to loose the custom paper definitions. For a while, I could select the paper type from the menu for the manual-feed only (not the top feed), but now this also appears to have disappeared.

If I print from Canon's 'Professional Print and Layout" app, I can correctly set the paper type in the app itself. The printer will warn about a mismatch between the loaded and requested paper type, which clicking ok allows the print to seemingly work with the correct media definitions (although it is hard to be sure of this).

Any ideas why the custom paper type is only selectable on the Mac and not the printer?

 

[filip]

Hello, are you sure you have correctly uploaded the settings from the Media Config tool to the printer (try the "copy media information to the specified printer")?

Note also that some papers only work with either the top feed or manual sheet feeder. I almost went crazy trying to figure out why my Canson paper would not appear on the printer LCD when I inserted the sheet ...only to figure out later that this paper will only work from the manual feeder (and only when I insert the sheet in the manual feeder does the paper appear in the LCD printer menu...)

Sorry if my answers are basic and you already went through these...

 

[PMB]

I have a PRO-300 which has an LCD on the front panel. I went cracked trying to get the correct media to list on the LCD. But I can select the correct media from the Canon printer driver. It was pointed out to me that setting the proper media type and dimension in the front panel was only to throw an error message if that selection did not agree with what I had chosen in the printer driver.

I think there is a limit space allocated in the printer to store the list from MCT. I was able to change the order of media in the list and delete media from the list but I could not get certain media to appear in the list.

I gave up and ignore the paper setting in the LCD and trust that I picked the correct selection in the printer driver.

I rarely print borderless, but I sometimes cut paper to odd sizes, and I had to cancel (from the printer driver) the safety margins to use odd size papers.





Peter

 

[pauld58]

I have been having the same problem with the Pro 1000. Have got three Canson papers to appear in the Paper select operation panel but five do not appear. I use the media configuration tool to register the papers and they appeared in the driver and also under various settings - device settings - paper-related settings - advanced settings so it seems that the printer recognises all the custom papers I registered.

Using the media configuration tool, I reordered the papers to see if this would make a difference, this is when three custom papers appeared, but I also lost generic settings such as heavy-duty fine art paper.

I have read the manual over and over but cannot see any way to make the custom papers appear in the operation panel. I updated the firmware to no avail, turned the printer off and back on - no impact. So I decided to delete and reinstall my printer, a big mistake as previously the driver in Lightroom recognised the custom papers, but now the driver has changed and only gives me a choice of photo or paper - I have never seen this before. Also, in the printer settings on my computer screen I appear to have lost the utility function shown cannot access the media configuration tool by this route.

I suspect that my only choice is to undertake a factory reset and reinstall all my settings and the custom papers. Extremely frustrating to say the least.

Any advice particularly welcome.

 

[pauld58]

Update

I removed all the custom papers from the printer by deleting them in the media configuration tool and reinstalled the printer driver as it needed updating. This brought me back to my prior position where three custom papers are showing in the operating panel, which means five are not and neither is high-density fine art paper, which has been required when using the manual feed. I decided therefore to print on a matt paper, and did this in Lightroom and selected the paper from the now present drop down list in the driver and the colour management panel in Lightroom; the operating panel did not show any of my custom matt papers nor high-density fine art, even though the paper was already in the manual feed. The operating panel was showing baryta as the paper type but as Lightroom was controlling the print I went ahead. During the printing most of the menu options, including selecting paper size and choice were greyed out and inaccessible; I assume this meant there were having no impact on the printing. The final image was as expected and similar to that on my screen.

So perhaps the answer is to select the specific paper in the driver and in the Lightroom panel as this overrides the selection on the printer’s LCD screen? I am in no mood, however, to waste a lot of paper to check whether this is correct and intend to contact Canon UK tomorrow to see if they have any ideas. I doubt they will however as there appears to be very few if any printer experts on the helpline.

I will be interested to know of others’ experiences with this.

 

[PMB]

Update

I removed all the custom papers from the printer by deleting them in the media configuration tool and reinstalled the printer driver as it needed updating. This brought me back to my prior position where three custom papers are showing in the operating panel, which means five are not and neither is high-density fine art paper, which has been required when using the manual feed. I decided therefore to print on a matt paper, and did this in Lightroom and selected the paper from the now present drop down list in the driver and the colour management panel in Lightroom; the operating panel did not show any of my custom matt papers nor high-density fine art, even though the paper was already in the manual feed. The operating panel was showing baryta as the paper type but as Lightroom was controlling the print I went ahead. During the printing most of the menu options, including selecting paper size and choice were greyed out and inaccessible; I assume this meant there were having no impact on the printing. The final image was as expected and similar to that on my screen.

So perhaps the answer is to select the specific paper in the driver and in the Lightroom panel as this overrides the selection on the printer’s LCD screen? I am in no mood, however, to waste a lot of paper to check whether this is correct and intend to contact Canon UK tomorrow to see if they have any ideas. I doubt they will however as there appears to be very few if any printer experts on the helpline.

I will be interested to know of others’ experiences with this.

Here is a bit of my email exchange with Canon support. They basically said to ignore the LCD.

 

[mujana]

Update

I removed all the custom papers from the printer by deleting them in the media configuration tool and reinstalled the printer driver as it needed updating. This brought me back to my prior position where three custom papers are showing in the operating panel, which means five are not and neither is high-density fine art paper, which has been required when using the manual feed. I decided therefore to print on a matt paper, and did this in Lightroom and selected the paper from the now present drop down list in the driver and the colour management panel in Lightroom; the operating panel did not show any of my custom matt papers nor high-density fine art, even though the paper was already in the manual feed. The operating panel was showing baryta as the paper type but as Lightroom was controlling the print I went ahead. During the printing most of the menu options, including selecting paper size and choice were greyed out and inaccessible; I assume this meant there were having no impact on the printing. The final image was as expected and similar to that on my screen.

So perhaps the answer is to select the specific paper in the driver and in the Lightroom panel as this overrides the selection on the printer’s LCD screen? I am in no mood, however, to waste a lot of paper to check whether this is correct and intend to contact Canon UK tomorrow to see if they have any ideas. I doubt they will however as there appears to be very few if any printer experts on the helpline.

I will be interested to know of others’ experiences with this.

Here is a bit of my email exchange with Canon support. They basically said to ignore the LCD.

That' s right. I never use the LCD. Other settings overrule these settings.