I think this is all you need to know...
5,393 reviews when the screenshot was made from reselleratings.com, with a 1 star rating. 0% positive reviews in the last 6 months. :-(
Run, don't walk away from these people.
I wish the mods would close or delete this thread. OP had an axe to grind and made a post to rant; they purchased a product labeled as an import and are upset that Fujifilm USA won't service it for free and that the placed they purchased from isn't responding during their closed hours. Add that the place that sells a warranty is rarely the place that services the warranty and this entire post is not worth the space, and apparently it's also not worth OP's time to come back either. Many suggestions have been offered for resolving the matter, and the concerns were likely overstated.
For the screenshot, I never put much faith in those sites because it's well known that competing companies often down-rate each other. Looking at the reviews, most of them are old; only 5 reviews total in the last year, so "0% positive reviews in the last 6 months" isn't meaningful, in my opinion. And if you read the reviews, you find the main reason people rate them so low is because they ordered an imported product without realizing it.
A few people complain that they ordered a product and were then called and told that it was out of stock; they were given options to cancel or to change to a different product. That could be crappy online inventory management, or it could be an illegal bait-and-switch tactic; I don't know.
Some complain that they ordered at what they thought was a great, low price but, before the order shipped, someone from Abe's called to confirm that it was an imported model and to give them the option to keep the order, cancel the order, or to switch to the USA model at a different price. That could be a shady practice, or it could be them trying to avoid returns and knowing that people are ordering without realizing it's an import; but if it's the latter, this probably isn't the best way to address the issue.
Does Abe's disclose that products are imported? Yes, they do.
Should Abe's be more transparent and make it more easily noticeable on the product page and during the ordering process? Yes, they should.
Should Abe's be avoided completely as some are suggesting? No, not if you do your research and know what you're buying.
But Abe's should add a pop-up or something to make absolutely sure that people know the item being purchased is an import and may not be covered under warranty; they should also include a note about how much it would cost to change to the USA-based version of the product and a link to quickly change from the import to the USA version.
Other than that, it's pointless to keep this thread open for people to whine on about this. And, even given the benefit of the doubt and assuming OP's intentions were good in posting, the thread has nothing to do with Fujifilm cameras and would probably have been better placed in "Camera, Lens and System Buying Advice" or some other forum.
FWIW, I've never ordered from them, but I know several other photographers who have. None of them had any issues: They knew they were purchasing imports and the received what they ordered at the price they expected.
Last thing, imports have been a thing for a really long time due to price variance in different markets, but I blame the camera companies for contributing to misunderstandings like OP's situation. Many years ago, camera sellers were free to sell at whatever price made sense for their business. Then Canon started mandating minimum prices, and other brands followed. Part of the result is that people looking for deals end up with imports more often than before; sometimes they realize what they're buying and sometimes they don't. But the option is good for those that pay attention to what they're buying and want the lower price point.
