Mark Ransom
Veteran Member
Thanks. I was really hoping to hear about individual products rather than a financial statement, and I wasn't expecting a comprehensive list - just anecdotes.Mark,
https://www.ricoh.com/sustainability/report/download/pdf2018/all_E.pdf
Above, is this what you were looking at? Ricoh's annual March 2018 report to shareholders.
DSLRs are lumped in with many items in a general description of what's in "Other" for this report; on page 81. On page 37 there is about a 5 line write-up in one column about their consumer camera business.
Also on page 81 is the name of Ricoh's President, Yamashita ( I hope I spelled his name correctly) if anyone wants to write him, but I doubt there would be any reply. In 2016 I had a legitimate complaint with Ricoh/Pentax N.A. when their office was in Denver. An employee gave me the personal e-mail addresses of the N.A. President and chief marketing mgr. after she listened to my complaint. I sent a couple courteous, descriptive e-mails but the President he never replied. Marketing mgr. did answer her's with a short phone call message to advise her direct phone number. I phoned her back L.D. from Nova Scotia to listened to her explain that Ricoh is a B2B (business to business) company and to complain about her staff. I couldn't get support at the retail level because the dealer had gone out of business. A waste of my time and my complaint was never settled.
Cheers,
Your statement does reinforce my suspicion that Ricoh really isn't geared to consumer sales, and Pentax suffers for it.
