The Nomatica Deception?

[Akkers]

I had this from a friend of mine:

He went to the Nomtaica UK website (this a French company but he did not know that fact). All the prices on the homepage were displayed in GBP only. H went ahead and purchased a 717 with an extra battery at 697GBP which came to 705GBP including delivery. But at this stage they started displaying the equivlant in Euros as well; 1102 Euros for the whole package. The Credit Card transaction took place and everything looked fine.

He received his camera after a lot of emails to trhe compnay and security checks etc. Camera was fine. Great.

However, when he got his credit card statement, the transaction was listed as 740GBP - that is some 35GBP more than the original quoted price!!!!! He wrote to Nomatica who have refused any liability. They say that they billed the CC company with 1102 Euros and thats that.

My friend is in a state of shock and cannot understand what has happened. Have Nomatica misled him somewhere along the lines? Did they use an old exchange rate to lower the price in GBP but concluded the transaction Euros?

I would like to hear from any users who had similar experiences with Nomatica.

--
http://www.pbase.com/akkers
-- Blessed with Sony U20 & Sony 717 --

 

[Loren Charif]

It's conceivable the exchange rate changed between the time your friend saw the website and ordered, and the time the credit card converted the charge from Euros to GBP; I'd check to see if, in fact, it did. It's standard practice for the CC companies to convert when they process the charge, not when the purchase was made.

Since Nomatica did display the 1102 Euros, it wouldn't appear (to me) that they did anything wrong. Did your friend check to see if 1102E really equalled 705GBP?

Loren

I had this from a friend of mine:

He went to the Nomtaica UK website (this a French company but he
did not know that fact). All the prices on the homepage were
displayed in GBP only. H went ahead and purchased a 717 with an
extra battery at 697GBP which came to 705GBP including delivery.
But at this stage they started displaying the equivlant in Euros as
well; 1102 Euros for the whole package. The Credit Card transaction
took place and everything looked fine.

He received his camera after a lot of emails to trhe compnay and
security checks etc. Camera was fine. Great.

However, when he got his credit card statement, the transaction was
listed as 740GBP - that is some 35GBP more than the original quoted
price!!!!! He wrote to Nomatica who have refused any liability.
They say that they billed the CC company with 1102 Euros and thats
that.

My friend is in a state of shock and cannot understand what has
happened. Have Nomatica misled him somewhere along the lines? Did
they use an old exchange rate to lower the price in GBP but
concluded the transaction Euros?

I would like to hear from any users who had similar experiences
with Nomatica.

--
http://www.pbase.com/akkers
-- Blessed with Sony U20 & Sony 717 --

--
http://www.pbase.com/lorenbc/
http://www.photosig.com/viewuser.php?id=4994

 

[Akkers]

No the transaction took place on the same say. The item seesm to have cleared witrh teh CC company the same day as well. I know that CC companies do not give you a brilliant exchange rate but this is rediculous. A difference of 35GBP is inconcievalbel.

He in fact did not check the exchange rate. He just assumed that the prices displayed would be the ones charged. He has no idea how much a Euros is worth and left things to the displayed prices.

Since Nomatica did display the 1102 Euros, it wouldn't appear (to
me) that they did anything wrong. Did your friend check to see if
1102E really equalled 705GBP?

Loren

I had this from a friend of mine:

He went to the Nomtaica UK website (this a French company but he
did not know that fact). All the prices on the homepage were
displayed in GBP only. H went ahead and purchased a 717 with an
extra battery at 697GBP which came to 705GBP including delivery.
But at this stage they started displaying the equivlant in Euros as
well; 1102 Euros for the whole package. The Credit Card transaction
took place and everything looked fine.

He received his camera after a lot of emails to trhe compnay and
security checks etc. Camera was fine. Great.

However, when he got his credit card statement, the transaction was
listed as 740GBP - that is some 35GBP more than the original quoted
price!!!!! He wrote to Nomatica who have refused any liability.
They say that they billed the CC company with 1102 Euros and thats
that.

My friend is in a state of shock and cannot understand what has
happened. Have Nomatica misled him somewhere along the lines? Did
they use an old exchange rate to lower the price in GBP but
concluded the transaction Euros?

I would like to hear from any users who had similar experiences
with Nomatica.

--
http://www.pbase.com/akkers
-- Blessed with Sony U20 & Sony 717 --

--
http://www.pbase.com/lorenbc/
http://www.photosig.com/viewuser.php?id=4994

--
http://www.pbase.com/akkers
-- Blessed with Sony U20 & Sony 717 --

 

[Loren Charif]

If he's a good customer of the CC company, he should complain to them; he might get some relief there, especially if he can provide screen shots (even if he goes through the process again without completing it). If Nomatica really did post incorrect information (deliverately or otherwise), the CC company might choose to give your friend some kind of refund, and just bill it back to Nomatica....I know Citibank is very good about stuff like that, but I'm not sure they all are.

Also, he ought to go back and check what the GBP/Euro exchange rate was on that day.

That said, it sounds like it's going to come down to a lot of fingerpointing about whose fault it was

Loren

He in fact did not check the exchange rate. He just assumed that
the prices displayed would be the ones charged. He has no idea how
much a Euros is worth and left things to the displayed prices.

Since Nomatica did display the 1102 Euros, it wouldn't appear (to
me) that they did anything wrong. Did your friend check to see if
1102E really equalled 705GBP?

Loren

I had this from a friend of mine:

He went to the Nomtaica UK website (this a French company but he
did not know that fact). All the prices on the homepage were
displayed in GBP only. H went ahead and purchased a 717 with an
extra battery at 697GBP which came to 705GBP including delivery.
But at this stage they started displaying the equivlant in Euros as
well; 1102 Euros for the whole package. The Credit Card transaction
took place and everything looked fine.

He received his camera after a lot of emails to trhe compnay and
security checks etc. Camera was fine. Great.

However, when he got his credit card statement, the transaction was
listed as 740GBP - that is some 35GBP more than the original quoted
price!!!!! He wrote to Nomatica who have refused any liability.
They say that they billed the CC company with 1102 Euros and thats
that.

My friend is in a state of shock and cannot understand what has
happened. Have Nomatica misled him somewhere along the lines? Did
they use an old exchange rate to lower the price in GBP but
concluded the transaction Euros?

I would like to hear from any users who had similar experiences
with Nomatica.

--
http://www.pbase.com/akkers
-- Blessed with Sony U20 & Sony 717 --

--
http://www.pbase.com/lorenbc/
http://www.photosig.com/viewuser.php?id=4994

--
http://www.pbase.com/akkers
-- Blessed with Sony U20 & Sony 717 --

--
http://www.pbase.com/lorenbc/
http://www.photosig.com/viewuser.php?id=4994

 

[Akkers]

He is in the process of mounting a challenge through his CC company.

The invoices that were sent to him through email and paper version only contained prices in Euros and had no reference to GBP. Luckily he was clever enough to take screens shots as he was plaing the order and has the full proff as to what went on. He will sending those on to the CC company.

 

[Akkers]

Is it possible to find out what the GBP-Euro exchange rate was 26th Dec 2002?

 

[Loren Charif]

That's great! Please keep us updated

Loren

He is in the process of mounting a challenge through his CC company.
The invoices that were sent to him through email and paper version
only contained prices in Euros and had no reference to GBP. Luckily
he was clever enough to take screens shots as he was plaing the
order and has the full proff as to what went on. He will sending
those on to the CC company.

--
http://www.pbase.com/lorenbc/
http://www.photosig.com/viewuser.php?id=4994

 

[KennyG]

Is it possible to find out what the GBP-Euro exchange rate was 26th
Dec 2002?

Yes very easy. That's what the interent is really good at.

Thursday, December 26, 2002

1 Euro = 0.64746 British Pound
1 British Pound (GBP) = 1.54450 Euro (EUR)

Just enter the date you want into the converter - http://forium.money.msn.co.uk/currency/uk/currency_converter.html

--
Kenny

DSC-F717 - WA,TC & F1000.
FP6900Z - WA & TC
TRV25 - WA & TC

'Life is Now, photographs are Then'

 

[Loren Charif]

Amazingly enough, yes! Check out http://fxtop.com/en/historates.php3

On Dec 26, the rate was 0.6645GBP to a Euro, so 1102 Euros would be 732.28 GBP, which is not far from 740.

Loren

Is it possible to find out what the GBP-Euro exchange rate was 26th
Dec 2002?

--
http://www.pbase.com/lorenbc/
http://www.photosig.com/viewuser.php?id=4994

 

[Akkers]

Kenny,

Thats really helpful. If take that the prices were in GBP then:

705GBP should have equalled 1088,88 Euros.

If they were charging in Uros and were displayin in GBP for refernce only then:

1102 Euros should have equalled 713.50GBP.

Nomaticas figures do not match up with any of these calculations. It seems that they were using an exchange rate of 1GBP=1.56312 which is way off.

It appears that the Credit Card company used an exchange rate of 1.488264.

I can now see through their deception. Nomatica uses the higest exchange rate they can get away with to show the lowest price possible in GBP. The credit card uses the lowest possible exchange rate to rip me off. Hence the greatest difference.

Is it possible to find out what the GBP-Euro exchange rate was 26th
Dec 2002?

Yes very easy. That's what the interent is really good at.

Thursday, December 26, 2002

1 Euro = 0.64746 British Pound
1 British Pound (GBP) = 1.54450 Euro (EUR)

Just enter the date you want into the converter -
http://forium.money.msn.co.uk/currency/uk/currency_converter.html

--
Kenny

DSC-F717 - WA,TC & F1000.
FP6900Z - WA & TC
TRV25 - WA & TC

'Life is Now, photographs are Then'

--
http://www.pbase.com/akkers
-- Blessed with Sony U20 & Sony 717 --

 

[Akkers]

So why were Nomatica shwoing that 1102 Euros equalled 705GBP?

To make the customer believe that it was a great price and buy imeediately?

On Dec 26, the rate was 0.6645GBP to a Euro, so 1102 Euros would be
732.28 GBP, which is not far from 740.

Loren

Is it possible to find out what the GBP-Euro exchange rate was 26th
Dec 2002?

--
http://www.pbase.com/lorenbc/
http://www.photosig.com/viewuser.php?id=4994

--
http://www.pbase.com/akkers
-- Blessed with Sony U20 & Sony 717 --

 

[Akkers]

I have obtained the the key part of the order screen:

 

[Loren Charif]

You'd have to ask them that question, but my guess is they don't show the currency conversion in real time...maybe they don't update it every day (as they certainly should).

A thought just occured to me; could it have been 1120 Euros? That calcs out to 744GBP...

Loren

To make the customer believe that it was a great price and buy
imeediately?

On Dec 26, the rate was 0.6645GBP to a Euro, so 1102 Euros would be
732.28 GBP, which is not far from 740.

Loren

Is it possible to find out what the GBP-Euro exchange rate was 26th
Dec 2002?

--
http://www.pbase.com/lorenbc/
http://www.photosig.com/viewuser.php?id=4994

--
http://www.pbase.com/akkers
-- Blessed with Sony U20 & Sony 717 --

--
http://www.pbase.com/lorenbc/
http://www.photosig.com/viewuser.php?id=4994

 

[Loren Charif]

Hmmm...well then, ignore the last line of my last post...it's definitely 1102.

That works out to an exchange rate of 0.63999, which was the rate on Dec 22, so my guess is they didn't update the website for the exchange rate over Christmas...

I think the CC company complaint is the way to go, but I wouldn't be too optimistic...

Loren

I have obtained the the key part of the order screen:

--
http://www.pbase.com/lorenbc/
http://www.photosig.com/viewuser.php?id=4994

 

[Graeme Davison]

I had this from a friend of mine:

He went to the Nomtaica UK website (this a French company but he
did not know that fact). All the prices on the homepage were
displayed in GBP only. H went ahead and purchased a 717 with an
extra battery at 697GBP which came to 705GBP including delivery.
But at this stage they started displaying the equivlant in Euros as
well; 1102 Euros for the whole package. The Credit Card transaction
took place and everything looked fine.

We purchased thru Nomatica -

From memory of our purchase, they make it CLEAR you will be billed in Euros - however memory is not as good as it used to be :-

However if in doubt read their terms and conditions at (somthing any one SHOULD do when purchasing from a web site)

http://www.nomatica.com/index.asp?devise=GBP&langue=EN&pays=UK

Quote "All prices are quoted in British Sterling and Euros. We will charge you in Euros at the day of placing the order. Our prices are inclusive of VAT"

 

[Sue Davison]

I bought my 717 from Nomatica in November, the price quoted as Euro 1092.43 with the exchange to GBP as 718.82 - this was the same rate as was being displayed on the OANDA web page for that day so I was happy with it. When the credit card came in it was GBP 715.44 so taking into account a slight change in exchange rate and rembering the charge the credit card company will make on the currency exchange then I think I did pretty well. I don't think that Nomatica are trying to deceive you. If they charge in one currency to a credit card billed in another then you have to take into account the admin for the cc and a change in rates. Must admit the £35 is a lot for these fluctuations, look at original transaction in Euros with the conversion rate used as will be printed on the credit card statement. I'd take it up with the credit card ompany. I was once surprised by a card refund as there had been an error when converting a number of USD transactions to GBP.

Sue

I had this from a friend of mine:

He went to the Nomtaica UK website (this a French company but he
did not know that fact). All the prices on the homepage were
displayed in GBP only. H went ahead and purchased a 717 with an
extra battery at 697GBP which came to 705GBP including delivery.
But at this stage they started displaying the equivlant in Euros as
well; 1102 Euros for the whole package. The Credit Card transaction
took place and everything looked fine.

He received his camera after a lot of emails to trhe compnay and
security checks etc. Camera was fine. Great.

However, when he got his credit card statement, the transaction was
listed as 740GBP - that is some 35GBP more than the original quoted
price!!!!! He wrote to Nomatica who have refused any liability.
They say that they billed the CC company with 1102 Euros and thats
that.

My friend is in a state of shock and cannot understand what has
happened. Have Nomatica misled him somewhere along the lines? Did
they use an old exchange rate to lower the price in GBP but
concluded the transaction Euros?

I would like to hear from any users who had similar experiences
with Nomatica.

--
http://www.pbase.com/akkers
-- Blessed with Sony U20 & Sony 717 --

 

[calamospiza]

nomatica.com SUCKS!!!

I ordered a CS-CP10 carrying case for my Nikon CoolPix 4500 digicam on 11/08/02. I placed the order on the nomatica.com website. There was no indication given about the back-ordered status at that time. My credit card was billed for $56.53 (see comment on price discrepancy below) on this date. I presumed it would be shipped no problem.

By 11/13/02 I had received no information on the status of my order so I emailed them with an inquiry about where they were at with my order. On 11/14/02 nomatica.com replied with a comment about the merchandise being out of stock and back-ordered. This was news to me!!!

On 11/20/02 I emailed nomatica and questioned them about their billing my credit card for merchandise not available or out of stock. I get an email reply back from this outfit indicating that their “fine print” on nomatica's website specifies that one’s credit card will be charged the moment you place the order.

I have purchased a LOT of merchandise over the years both through telephone and internet transactions and NEVER before has a merchant billed for an item that was not in stock. All other merchants indicate whether or not that the merchandise is available or in back ordered status. If the merchandise is not available they certainly do not bill until it is in stock and shipped to the customer.

In late November, in an email to me, they implied that the item might be available after “three weeks time” (mid December) – the next expected delivery from their supplier. As of late December this item is still listed as “back-ordered”. At this rate this item might never be available again. On 12/31/02 I checked the status of my order on their website and it remains the same. The merchandise that they have billed me for continues to remain in back-ordered status and it is now nearly two months later.

I now have no confidence in this company to deliver the merchandise that I ordered from them nearly two months ago. At this point I emailed this merchant and notified them of an immediate cancellation of this order. Further, my question to this outfit is “Just how long do you plan to let this matter ride at my expense???” Now that the sixty day credit card “disputing charges” limitation is almost upon me I am submitting a billing dispute for the charges to my credit card company for merchandise that I still have not received.

One other item of concern was that the amount that they billed my credit card was slightly different from the amount indicated on their web order form that I completed. This slight discrepancy in the amount that this merchant billed me on their website store was a total cost of USD 52.04. What was eventually reported and billed on my credit card statement was total cost as $56.53.

This is by far the worst experience that I have ever had with a telephone/internet purchase. I shall NEVER do business with this outfit again. This whole experience with nomatica has been one of total frustration and irritation!!! STAY AWAY FROM THIS OUTFIT – nomatica.com!!!

 

[Jean-Francois]

nomatica.com SUCKS!!!

I ordered a CS-CP10 carrying case for my Nikon CoolPix 4500 digicam
on 11/08/02. I placed the order on the nomatica.com website. There
was no indication given about the back-ordered status at that time.
My credit card was billed for $56.53 (see comment on price
discrepancy below) on this date. I presumed it would be shipped no
problem.

By 11/13/02 I had received no information on the status of my order
so I emailed them with an inquiry about where they were at with my
order. On 11/14/02 nomatica.com replied with a comment about the
merchandise being out of stock and back-ordered. This was news to
me!!!

On 11/20/02 I emailed nomatica and questioned them about their
billing my credit card for merchandise not available or out of
stock. I get an email reply back from this outfit indicating that
their “fine print” on nomatica's website specifies that
one’s credit card will be charged the moment you place the
order.

I have purchased a LOT of merchandise over the years both through
telephone and internet transactions and NEVER before has a merchant
billed for an item that was not in stock. All other merchants
indicate whether or not that the merchandise is available or in
back ordered status. If the merchandise is not available they
certainly do not bill until it is in stock and shipped to the
customer.

In late November, in an email to me, they implied that the item
might be available after “three weeks time” (mid
December) – the next expected delivery from their supplier.
As of late December this item is still listed as
“back-ordered”. At this rate this item might never be
available again. On 12/31/02 I checked the status of my order on
their website and it remains the same. The merchandise that they
have billed me for continues to remain in back-ordered status and
it is now nearly two months later.

I now have no confidence in this company to deliver the merchandise
that I ordered from them nearly two months ago. At this point I
emailed this merchant and notified them of an immediate
cancellation of this order. Further, my question to this outfit is
“Just how long do you plan to let this matter ride at my
expense???” Now that the sixty day credit card
“disputing charges” limitation is almost upon me I am
submitting a billing dispute for the charges to my credit card
company for merchandise that I still have not received.

One other item of concern was that the amount that they billed my
credit card was slightly different from the amount indicated on
their web order form that I completed. This slight discrepancy in
the amount that this merchant billed me on their website store was
a total cost of USD 52.04. What was eventually reported and billed
on my credit card statement was total cost as $56.53.

This is by far the worst experience that I have ever had with a
telephone/internet purchase. I shall NEVER do business with this
outfit again. This whole experience with nomatica has been one of
total frustration and irritation!!! STAY AWAY FROM THIS OUTFIT
– nomatica.com!!!

Dear Calamospiza,

If you are so stupid to place orders through the internet without reading their condition you can only blame yourself!!!

Nomatica clearly state on their site - and NO it's not fine print - that they will charge your credit card the day you place your order.

Nomatica clearly state on their site if the item is in stock or not and the estimated delay before it is in stock. This indication is for each item and therefore you shouldn't complain about not being informed.

Nomatica is one amongst few company who have a real customer help desk. Try to call or send an email to most competitor and you'll see that if they even answer it takes ages. Usually nomatica answer within a day and you can very easily reach them by phone.

Finally Nomatica as one of the best price in Europe so if you know a better retailer please advise because I'm interrested to know.

And NO i'm not working for them...I'm just one of their numerous happy customers.

---
Jean-François.
---
Belgium
Sony 717 (Since Dec 2, 2002)
http://www.pbase.com/jfr

 

[Rennie Petersen]

Kenny,

Thats really helpful. If take that the prices were in GBP then:

705GBP should have equalled 1088,88 Euros.

If they were charging in Uros and were displayin in GBP for
refernce only then:

1102 Euros should have equalled 713.50GBP.

Nomaticas figures do not match up with any of these calculations.
It seems that they were using an exchange rate of 1GBP=1.56312
which is way off.

It appears that the Credit Card company used an exchange rate of
1.488264.

I can now see through their deception. Nomatica uses the higest
exchange rate they can get away with to show the lowest price
possible in GBP. The credit card uses the lowest possible exchange
rate to rip me off. Hence the greatest difference.

Well, according to those figures, Nomatica's exchange rate was off by 1.2%, while the credit card company's was off by 3.6%.

So you should be three times as angry at the credit card company as you are at Nomatica.

Rennie

--
Sony F717
http://www.pbase.com/renniep

 

[Rennie Petersen]

If they were charging in Uros and were displayin in GBP for
refernce only then:
1102 Euros should have equalled 713.50GBP.

Another way of looking at it is that if you think you were "cheated" by a mark-up from GBP 705 to GBP 740, then Nomatica got GBP 8.50 out of it and the credit card company got GBP 26.50 out of it.

So pointing the accusing finger exclusively at Nomatica (at least in most of your messages on this thread) is somewhat malplaced.

I can now see through their deception. Nomatica uses the higest
exchange rate they can get away with to show the lowest price
possible in GBP. The credit card uses the lowest possible exchange
rate to rip me off. Hence the greatest difference.

"To rip ME off?"

I thought you were posting these messages on behalf of "a friend"?

Rennie

--
Sony F717
http://www.pbase.com/renniep