Does Olympus Quietly Fix Potential Issues Under Ext Warranty Cleaning?

[Joseph T Lewis III]

My E-M1's extended warranty expires in December. I thought I'd send the camera to the Olympus service center before then, for the free cleaning and maintenance checkup I'm entitled to.

My camera has had no issues so far with the rear dial, but the shutter count is under 8K. Based on what others have said, the problem seems to surface when the shutter actuations are over 10K. So, I'm concerned that if I keep the camera another couple of years, that problem may surface.

Does anyone know (or have reason to suspect) that when an E-M1 is received for cleaning / checkup, they open the camera up and proactively replace the rear dial mechanism, even if it is not currently having issues? Based on reports on this forum, they are certainly aware that this is a condition that may affect the earlier versions of the camera, the more they are used.

Or, is it a case of "looks like it's working OK now, so we'll just clean the sensor and ship the camera back to the customer as-is, and let him pay for the rear dial repairs if it breaks after the warranty period"?

Thanks for any insight you may be able to provide.

--
Tom

 

[ahaslett]

My E-M1's extended warranty expires in December. I thought I'd send the camera to the Olympus service center before then, for the free cleaning and maintenance checkup I'm entitled to.

My camera has had no issues so far with the rear dial, but the shutter count is under 8K. Based on what others have said, the problem seems to surface when the shutter actuations are over 10K. So, I'm concerned that if I keep the camera another couple of years, that problem may surface.

Does anyone know (or have reason to suspect) that when an E-M1 is received for cleaning / checkup, they open the camera up and proactively replace the rear dial mechanism, even if it is not currently having issues? Based on reports on this forum, they are certainly aware that this is a condition that may affect the earlier versions of the camera, the more they are used.

Or, is it a case of "looks like it's working OK now, so we'll just clean the sensor and ship the camera back to the customer as-is, and let him pay for the rear dial repairs if it breaks after the warranty period"?

Thanks for any insight you may be able to provide.

 

[drj3]

Probably not, since the repairs are done by Precision Camera or US Imaging for Olympus, they are probably reimbursed for only things on the repair document. US Imaging did replace my rear dial which sometimes skipped, but I told them this on my repair request. They listed all the things they replaced on the camera. They probably check all the functions.

Do check for D codes (damage codes) before you send in the camera and document any listed (left arrow when you do the shutter count procedure). Do not press the Okay if there are damage codes, since that will clear them, just turn off the camera to exit the process.

 

[Joseph T Lewis III]

Probably not, since the repairs are done by Precision Camera or US Imaging for Olympus, they are probably reimbursed for only things on the repair document. US Imaging did replace my rear dial which sometimes skipped, but I told them this on my repair request. They listed all the things they replaced on the camera. They probably check all the functions.

Do check for D codes (damage codes) before you send in the camera and document any listed (left arrow when you do the shutter count procedure). Do not press the Okay if there are damage codes, since that will clear them, just turn off the camera to exit the process.

 

[Ragnar Jensen]

My camera has had no issues so far with the rear dial, but the shutter count is under 8K. Based on what others have said, the problem seems to surface when the shutter actuations are over 10K. So, I'm concerned that if I keep the camera another couple of years, that problem may surface.

My E-M1 has been used very sparingly, it has only 2200 actuations. But the rear dial has started to skip. I think the problem can rear its ugly head at any time.

 

[Joseph T Lewis III]

My camera has had no issues so far with the rear dial, but the shutter count is under 8K. Based on what others have said, the problem seems to surface when the shutter actuations are over 10K. So, I'm concerned that if I keep the camera another couple of years, that problem may surface.

My E-M1 has been used very sparingly, it has only 2200 actuations. But the rear dial has started to skip. I think the problem can rear its ugly head at any time.