Stuck pixels on a CP995... what are my options?

[Gerald Mori]

Just a quick question, I recently purchased a used Nikon Coolpix 995 and have come to find that it has several stuck pixels. The pixels in question are either gree, red, or white. I verified that they are indeed on the CCD and not of the LCD screen. My questions is this, what can I do about it? Am I stuck (so to speak) with the camera they way it is or is there something I can do to make it better?

The camera was purchased new locally in May of 2002 so I think it should still be covered under Nikon's 1 year warranty but am not certain. Finding any useful information on Nikon's website is next to impossible. What can I do at this point? I've read that Nikon can somehow re-map out the bad pixels but I'm not sure that this is possible.

Any suggestions? Thanks in advance.

Jerry

 

[RonA]

Yes, Nikon takes care of stuck pixels under warranty. I would call first and confirm how to handle the return. What conditions are you seeing the stuck pixels? At slow shutter speeds use NR.

You may need the orginal receipt for warranty repair.
RonA CP995

 

[Gerald Mori]

Yes, Nikon takes care of stuck pixels under warranty. I would call
first and confirm how to handle the return. What conditions are you
seeing the stuck pixels? At slow shutter speeds use NR.

Well, I took a test shot with a shutter speed of 8 seconds and there they were. Also, there seems to be one bad spot that shows up as a green smear at all exposures and shutter speeds; it's there in every photo I've taken so far.

You may need the orginal receipt for warranty repair.
RonA CP995

Yes, the person I purchased the camera from was kind enough to include the original sales receipt as well. I guess I shoul call Nikon Canada today then. Thanks for your help.

Jerry

 

[phlewt]

Gerald,

Before you do anything else, read Phil's information regarding hot pixels, dead pixels and stuck pixels at:
http://forums.dpreview.com/forums/read.asp?forum=1010&message=1563776

Your 8-second test doesn't prove anyting. If you take a 1/4 second picture with the lens cap on and you see the bad spot, you have a dead pixel. I had such a spot on my original 995, and the store I bought it from exchanged it for a new camera. If the store you bought it from won't work with you, contact Nikon Canada (I see that you are from Toronto) and request a warranty repair.

Yes, Nikon takes care of stuck pixels under warranty. I would call
first and confirm how to handle the return. What conditions are you
seeing the stuck pixels? At slow shutter speeds use NR.

Well, I took a test shot with a shutter speed of 8 seconds and
there they were. Also, there seems to be one bad spot that shows
up as a green smear at all exposures and shutter speeds; it's there
in every photo I've taken so far.

You may need the orginal receipt for warranty repair.
RonA CP995

Yes, the person I purchased the camera from was kind enough to
include the original sales receipt as well. I guess I shoul call
Nikon Canada today then. Thanks for your help.

Jerry

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phlewt
http://huckleberrypie.com
CP995, S330

 

[Gerald Mori]

Thanks for the response. I just got back from dropping the camera off at Nikon here in Toronto. They said they're extremely busy though so looks like I'll be without the camera for 3 to 4 weeks.

Oh well, nothing to do now but wait.

My camera had a cluster of bad pixels that showed up as a greenish smear about 1/4 way up from the bottom of the pitcure and about 1/3 of the way in from the left. These were always there regardless. All pictures had the green smear. Anyway, I'll let Nikon check it out. Hopefully the can do something with it.

Jerry

Gerald,
Before you do anything else, read Phil's information regarding hot
pixels, dead pixels and stuck pixels at:
http://forums.dpreview.com/forums/read.asp?forum=1010&message=1563776
Your 8-second test doesn't prove anyting. If you take a 1/4 second
picture with the lens cap on and you see the bad spot, you have a
dead pixel. I had such a spot on my original 995, and the store I
bought it from exchanged it for a new camera. If the store you
bought it from won't work with you, contact Nikon Canada (I see
that you are from Toronto) and request a warranty repair.