Nikon UK response to D750 flare banding issue

[Horshack]

From a comment posted to the Nikon Rumors thread (http://nikonrumors.com/2014/12/22/n...-issue-possible-solution-found.aspx/#comments). Thanks to dprevew user "HFLM" for posting a link to the Nikon rumors comment (in the D750 dpreview review comment section):

Just returned my brand new d750 for a full refund and complained to Nikon UK. So do not hold your breath for a d760. There reply was :-Thank you for your email.

I am sorry to learn about your disappointment with our products.

I would like confirm however that we are aware of the this effect and Nikon considers it to be within the quality standards.

When photographing scenes with an extremely bright light source (such as the sun or high intensity
lighting) is at a certain position along the top border of the frame, this sort of visual effect is
common and may occur when shooting using any digital SLR camera.

Therefore it does not indicate a problem with the camera’s design and we do not plan to implement any measures to address this.

Please do not hesitate to contact us again should you require any assistance.

Kind Regards,

 

[JJ168]

It would be nice if they can fix it, but then it will be a perfect camera in everywhere

I think people need to learn to accept this. Canon 5d2 has been known for the crappy outer AF points, it will take blurry pictures most of the time if outer AF points is used. People winged about it and worked around it. This probably affecting heaps more people than this flare banding issue.

We surely live in a very different world now just in 4-5 years time span.

 

[sgoldswo]

From a comment posted to the Nikon Rumors thread (http://nikonrumors.com/2014/12/22/n...-issue-possible-solution-found.aspx/#comments). Thanks to dprevew user "HFLM" for posting a link to the Nikon rumors comment (in the D750 dpreview review comment section):

Just returned my brand new d750 for a full refund and complained to Nikon UK. So do not hold your breath for a d760. There reply was :-Thank you for your email.

I am sorry to learn about your disappointment with our products.

I would like confirm however that we are aware of the this effect and Nikon considers it to be within the quality standards.

When photographing scenes with an extremely bright light source (such as the sun or high intensity
lighting) is at a certain position along the top border of the frame, this sort of visual effect is
common and may occur when shooting using any digital SLR camera.

Therefore it does not indicate a problem with the camera’s design and we do not plan to implement any measures to address this.

Please do not hesitate to contact us again should you require any assistance.

Kind Regards,

You might not like this, and it has no bearing on the reality of the problem for you and other affected owners, but it looks like a fake. This isn't the sort of language Nikon UK would use and they would never go out on a limb like this without a press release from HQ to back them up.

They can also spell and use correct UK English Grammar.

--
http://sgoldswoblog.com
http://www.flickr.com/photos/sgoldswo/

 

[9ck]

From a comment posted to the Nikon Rumors thread (http://nikonrumors.com/2014/12/22/n...-issue-possible-solution-found.aspx/#comments). Thanks to dprevew user "HFLM" for posting a link to the Nikon rumors comment (in the D750 dpreview review comment section):

Just returned my brand new d750 for a full refund and complained to Nikon UK. So do not hold your breath for a d760. There reply was :-Thank you for your email.

I am sorry to learn about your disappointment with our products.

I would like confirm however that we are aware of the this effect and Nikon considers it to be within the quality standards.

When photographing scenes with an extremely bright light source (such as the sun or high intensity
lighting) is at a certain position along the top border of the frame, this sort of visual effect is
common and may occur when shooting using any digital SLR camera.

Therefore it does not indicate a problem with the camera’s design and we do not plan to implement any measures to address this.

Please do not hesitate to contact us again should you require any assistance.

Kind Regards,

We know of D750s that exibit this issue and D750 that does not. This reply from Nikon seams to be more of a reply based on a uninformed standpoint - or at least I'd like to tink so. If it's only a matter of re-positioning the AF-module it sems silly of Nikon to make a big fuzz about it.

 

[sgoldswo]

From a comment posted to the Nikon Rumors thread (http://nikonrumors.com/2014/12/22/n...-issue-possible-solution-found.aspx/#comments). Thanks to dprevew user "HFLM" for posting a link to the Nikon rumors comment (in the D750 dpreview review comment section):

Just returned my brand new d750 for a full refund and complained to Nikon UK. So do not hold your breath for a d760. There reply was :-Thank you for your email.

I am sorry to learn about your disappointment with our products.

I would like confirm however that we are aware of the this effect and Nikon considers it to be within the quality standards.

When photographing scenes with an extremely bright light source (such as the sun or high intensity
lighting) is at a certain position along the top border of the frame, this sort of visual effect is
common and may occur when shooting using any digital SLR camera.

Therefore it does not indicate a problem with the camera’s design and we do not plan to implement any measures to address this.

Please do not hesitate to contact us again should you require any assistance.

Kind Regards,

We know of D750s that exibit this issue and D750 that does not. This reply from Nikon seams to be more of a reply based on a uninformed standpoint - or at least I'd like to tink so. If it's only a matter of re-positioning the AF-module it sems silly of Nikon to make a big fuzz about it.

 

[romfordbluenose]

A few things come to mind:

troll, flaming, bad english, bad grammar

 

[digitalman4242]

Sounds completely opposite of what Nikon USA told me. I'm calling BS.

 

[michaeladawson]

From a comment posted to the Nikon Rumors thread (http://nikonrumors.com/2014/12/22/n...-issue-possible-solution-found.aspx/#comments). Thanks to dprevew user "HFLM" for posting a link to the Nikon rumors comment (in the D750 dpreview review comment section):

Just returned my brand new d750 for a full refund and complained to Nikon UK. So do not hold your breath for a d760. There reply was :-Thank you for your email.

I am sorry to learn about your disappointment with our products.

I would like confirm however that we are aware of the this effect and Nikon considers it to be within the quality standards.

When photographing scenes with an extremely bright light source (such as the sun or high intensity
lighting) is at a certain position along the top border of the frame, this sort of visual effect is
common and may occur when shooting using any digital SLR camera.

Therefore it does not indicate a problem with the camera’s design and we do not plan to implement any measures to address this.

Please do not hesitate to contact us again should you require any assistance.

Kind Regards,

You might not like this, and it has no bearing on the reality of the problem for you and other affected owners, but it looks like a fake. This isn't the sort of language Nikon UK would use and they would never go out on a limb like this without a press release from HQ to back them up.

They can also spell and use correct UK English Grammar.

 

[Horshack]

From a comment posted to the Nikon Rumors thread (http://nikonrumors.com/2014/12/22/n...-issue-possible-solution-found.aspx/#comments). Thanks to dprevew user "HFLM" for posting a link to the Nikon rumors comment (in the D750 dpreview review comment section):

Just returned my brand new d750 for a full refund and complained to Nikon UK. So do not hold your breath for a d760. There reply was :-Thank you for your email.

I am sorry to learn about your disappointment with our products.

I would like confirm however that we are aware of the this effect and Nikon considers it to be within the quality standards.

When photographing scenes with an extremely bright light source (such as the sun or high intensity
lighting) is at a certain position along the top border of the frame, this sort of visual effect is
common and may occur when shooting using any digital SLR camera.

Therefore it does not indicate a problem with the camera’s design and we do not plan to implement any measures to address this.

Please do not hesitate to contact us again should you require any assistance.

Kind Regards,

You might not like this, and it has no bearing on the reality of the problem for you and other affected owners, but it looks like a fake. This isn't the sort of language Nikon UK would use and they would never go out on a limb like this without a press release from HQ to back them up.

They can also spell and use correct UK English Grammar.

 

[sgoldswo]

From a comment posted to the Nikon Rumors thread (http://nikonrumors.com/2014/12/22/n...-issue-possible-solution-found.aspx/#comments). Thanks to dprevew user "HFLM" for posting a link to the Nikon rumors comment (in the D750 dpreview review comment section):

Just returned my brand new d750 for a full refund and complained to Nikon UK. So do not hold your breath for a d760. There reply was :-Thank you for your email.

I am sorry to learn about your disappointment with our products.

I would like confirm however that we are aware of the this effect and Nikon considers it to be within the quality standards.

When photographing scenes with an extremely bright light source (such as the sun or high intensity
lighting) is at a certain position along the top border of the frame, this sort of visual effect is
common and may occur when shooting using any digital SLR camera.

Therefore it does not indicate a problem with the camera’s design and we do not plan to implement any measures to address this.

Please do not hesitate to contact us again should you require any assistance.

Kind Regards,

You might not like this, and it has no bearing on the reality of the problem for you and other affected owners, but it looks like a fake. This isn't the sort of language Nikon UK would use and they would never go out on a limb like this without a press release from HQ to back them up.

They can also spell and use correct UK English Grammar.

 

[skookum8]

Whether real or fake, individual emails should not be where/how a company addresses a potential issue that is damaging to its reputation. There's still time for Nikon to get in front of this and begin to dictate the conversation. A few words can go a long way in that regard.

 

[James Bligh]

From a comment posted to the Nikon Rumors thread (http://nikonrumors.com/2014/12/22/n...-issue-possible-solution-found.aspx/#comments). Thanks to dprevew user "HFLM" for posting a link to the Nikon rumors comment (in the D750 dpreview review comment section):

Just returned my brand new d750 for a full refund and complained to Nikon UK. So do not hold your breath for a d760. There reply was :-Thank you for your email.

I am sorry to learn about your disappointment with our products.

I would like confirm however that we are aware of the this effect and Nikon considers it to be within the quality standards.

When photographing scenes with an extremely bright light source (such as the sun or high intensity
lighting) is at a certain position along the top border of the frame, this sort of visual effect is
common and may occur when shooting using any digital SLR camera.

Therefore it does not indicate a problem with the camera’s design and we do not plan to implement any measures to address this.

Please do not hesitate to contact us again should you require any assistance.

Kind Regards,

You might not like this, and it has no bearing on the reality of the problem for you and other affected owners, but it looks like a fake. This isn't the sort of language Nikon UK would use and they would never go out on a limb like this without a press release from HQ to back them up.

They can also spell and use correct UK English Grammar.

Simon, you have suspected the letter posted in Nikon Rumors may be a fake. The same letter is uploaded in the comment section of the article ‘Nikon D750 flare problems? Here’s why and what to do about them. (It’s not your lens.)’ in Imaging Resource. This time the name of Advisor in Nikon Customer Support of Nikon UK is cited. You may verify genuineness of this letter and let us know.

P.S.: If you do not respond to this suggestion I will presume this letter is genuine. Of course you should present us the evidence proving it in case you conclude this is a fake.

http://www.imaging-resource.com/new...es-why-and-what-to-do-about-them-its-not-lens

• raj • 2 hours ago hi I was thinking of upgrading my d7000 but this flare issue has put me off , i emailed Nikon UK and this is their response:
  Response By Email (Alek Nowak) (24/12/2014 10:14 AM)
  Dear Hemrajsing,Thank you for your email.We are aware of the this effect and I can confirm that it is within Nikon quality standards.When photographing scenes with an extremely bright light source (such as the sun or high intensity
  lighting) is at a certain position along the top border of the frame, this sort of visual effect is
  common and may occur when shooting using any digital SLR camera.Therefore it does not indicate a problem with the camera's design and we do not plan to implement any measures to address this.Please do not hesitate to contact us again should you require any assistance.Kind Regards,Alek Nowak
  Advisor
  Nikon Customer SupportUnited Kingdom: 0330 123 0932
  Republic of Ireland: 01 5171851
  Monday to Friday: 9am-5pm
  http://www.europe-nikon.com/su...

--
There is a Latin proverb which says 'Man is born between blood and sh*t.' and I concur with it.
‘The adagio will tear your heart out.’
Listen to the adagio in the final section of movie ‘Conspiracy (2001)’.

 

[sgoldswo]

Yawn. Did someone say something?

From a comment posted to the Nikon Rumors thread (http://nikonrumors.com/2014/12/22/n...-issue-possible-solution-found.aspx/#comments). Thanks to dprevew user "HFLM" for posting a link to the Nikon rumors comment (in the D750 dpreview review comment section):

Just returned my brand new d750 for a full refund and complained to Nikon UK. So do not hold your breath for a d760. There reply was :-Thank you for your email.

I am sorry to learn about your disappointment with our products.

I would like confirm however that we are aware of the this effect and Nikon considers it to be within the quality standards.

When photographing scenes with an extremely bright light source (such as the sun or high intensity
lighting) is at a certain position along the top border of the frame, this sort of visual effect is
common and may occur when shooting using any digital SLR camera.

Therefore it does not indicate a problem with the camera’s design and we do not plan to implement any measures to address this.

Please do not hesitate to contact us again should you require any assistance.

Kind Regards,

You might not like this, and it has no bearing on the reality of the problem for you and other affected owners, but it looks like a fake. This isn't the sort of language Nikon UK would use and they would never go out on a limb like this without a press release from HQ to back them up.

They can also spell and use correct UK English Grammar.

Simon, you have suspected the letter posted in Nikon Rumors may be a fake. The same letter is uploaded in the comment section of the article ‘Nikon D750 flare problems? Here’s why and what to do about them. (It’s not your lens.)’ in Imaging Resource. This time the name of Advisor in Nikon Customer Support of Nikon UK is cited. You may verify genuineness of this letter and let us know.

P.S.: If you do not respond to this suggestion I will presume this letter is genuine. Of course you should present us the evidence proving it in case you conclude this is a fake.

http://www.imaging-resource.com/new...es-why-and-what-to-do-about-them-its-not-lens

• raj • 2 hours ago hi I was thinking of upgrading my d7000 but this flare issue has put me off , i emailed Nikon UK and this is their response:
  Response By Email (Alek Nowak) (24/12/2014 10:14 AM)
  Dear Hemrajsing,Thank you for your email.We are aware of the this effect and I can confirm that it is within Nikon quality standards.When photographing scenes with an extremely bright light source (such as the sun or high intensity
  lighting) is at a certain position along the top border of the frame, this sort of visual effect is
  common and may occur when shooting using any digital SLR camera.Therefore it does not indicate a problem with the camera's design and we do not plan to implement any measures to address this.Please do not hesitate to contact us again should you require any assistance.Kind Regards,Alek Nowak
  Advisor
  Nikon Customer SupportUnited Kingdom: 0330 123 0932
  Republic of Ireland: 01 5171851
  Monday to Friday: 9am-5pm
  http://www.europe-nikon.com/su...

 

[HFLM]

In the meantime, photographylife.com (in addition to IR) posted an article and declared it a minor issue.

I think, for most of us it is really of minor importance, as we usually don't have many photos shooting into very strong light sources which will be exactly at such angles as to introduce this phenomenon. Longer lens hoods might mitigate this, too (Ming Thein indicated that). As professionals usually take several shots of a scene with varying angles you should have enough keepers, slight cropping helps, too.

For videographers I could see this to be of larger concern, on the other hand. But again, a slight change in angle gets rid of it. For me personally this is a bit of internet hysteria, exaggerating a relatively minor issue (for me).

But again Ming Thein put forward a request to ALL camera manufacturers to improve QC further, with some examples across different brands. This should be ultimately our goal.

 

[Leonard Shepherd]

There is nothing on the UK website - usually there is with this type of subject implying but not confirming a fraud.

There is an interesting caution some D800e sold by some auction houses when returned to Nikon for service work turn out to be a D800 with a changed top plate.