I Heard It from Epson...

[Kelly Vann]

Well Folks,

If you recall, I submitted a post suggesting that Epson "let us know" what it can or can't do about firmware upgrades and or general improvements to the PhotoPC 3000Z. You may also recall that I said I had mine in their repair shop because the lens adapter ring got ripped off the face of the camera from a bump to the telephoto lens attached to it.

Well, I just got the camera back late yesterday afternoon. In the letter I sent with the camera explaining the "problem" I offered my 2 cents worth to the repair guys about the "thin" design of the lens adapter. It is attached to the face of the camera with 3 tiny jewelry screws set in slots along the periphery of the lens casing. I suggested that they try and fortify the mounting since we are dealing with the primary load-bearing feature of the camera. Well, I did get a response to that suggestion. On the return repair description was hand-written the following:

1) I will forward your comments to Epson Engineering. They will probably act upon this in their next camera. Thanks for the information.

2) Camera tested OK.

The camera does seem to work fine now, and I do appreciate the fact that Epson repaired the camera under warranty although the problem resulted from an accident rather than from a manufacturing defect. I thnk that was quite accomodating of them. However, as most every "forum goer" has already quipped, "Don't expect anything to be done to improve their already released camera models." As the man said, Epson engineers will take all this into consideration when designing the NEXT generation in the line.

I plan to use the camera to the extent of its capabilities and learn what I can to make it work as best it can. Some day our "Dream PhotoPC" will come down the pike. If anyone can do it, I still believe Epson can if they really are listening to their customers.

My final words on the subject, "Viva EPSON!"

Kelly

 

[Jim B.22222]

I guess I have got to ask. Did you honestly think that they would change the complete design of the housing as an upgrade on an existing product? I can see software but the physical design?

Jim B.

Well Folks,

If you recall, I submitted a post suggesting that Epson "let us know"
what it can or can't do about firmware upgrades and or general
improvements to the PhotoPC 3000Z. You may also recall that I said I had
mine in their repair shop because the lens adapter ring got ripped off
the face of the camera from a bump to the telephoto lens attached to it.

Well, I just got the camera back late yesterday afternoon. In the letter
I sent with the camera explaining the "problem" I offered my 2 cents
worth to the repair guys about the "thin" design of the lens adapter.
It is attached to the face of the camera with 3 tiny jewelry screws set
in slots along the periphery of the lens casing. I suggested that they
try and fortify the mounting since we are dealing with the primary
load-bearing feature of the camera. Well, I did get a response to that
suggestion. On the return repair description was hand-written the
following:

1) I will forward your comments to Epson Engineering. They will probably
act upon this in their next camera. Thanks for the information.

2) Camera tested OK.

The camera does seem to work fine now, and I do appreciate the fact that
Epson repaired the camera under warranty although the problem resulted
from an accident rather than from a manufacturing defect. I thnk that
was quite accomodating of them. However, as most every "forum goer" has
already quipped, "Don't expect anything to be done to improve their
already released camera models." As the man said, Epson engineers will
take all this into consideration when designing the NEXT generation in
the line.

I plan to use the camera to the extent of its capabilities and learn what
I can to make it work as best it can. Some day our "Dream PhotoPC" will
come down the pike. If anyone can do it, I still believe Epson can if
they really are listening to their customers.

My final words on the subject, "Viva EPSON!"

Kelly

 

[Kelly Vann]

Jim B.

No, of course not. My exact words in the letter were, "Without asking you to re-design the camera, I would certainly like to be able to use it with a greater sense of confidence regarding its overall durability." As anyone might, I had hoped (but not expected) that they might could do something to fortify it since they were already in there dealing with the problem.

Now, I do hope that you caught the overall tone of my post... i.e. it was VERY STRONGLY EPSON POSITIVE. I lauded their service and their being so accomodating. I even said that I expect that they are indeed listening to their customers and will make improvements on future cameras. So... rather than unrealistically expecting a re-design on the existing product, I still do realistically expect that Epson will learn as they go and will ultimately do the right thing by improving their products. I have not a negative word one to say about my experiences with the representatives I spoke with, nor with their service, nor especially with the overall quality of their products. I simply adore my 3 Epson printers, my Expression 800 scanner, and as I work with it I expect to come to really like my 3000Z.

As a general FYI to the "forum goers" here, I just wanted everyone to know about another 3000Z owner's experience with his product and with Epson.
BTW, read the last line of my post... I believe it says something about
"Viva Epson!"

Thanks, Kelly

Jim B.

Well Folks,

If you recall, I submitted a post suggesting that Epson "let us know"
what it can or can't do about firmware upgrades and or general
improvements to the PhotoPC 3000Z. You may also recall that I said I had
mine in their repair shop because the lens adapter ring got ripped off
the face of the camera from a bump to the telephoto lens attached to it.

Well, I just got the camera back late yesterday afternoon. In the letter
I sent with the camera explaining the "problem" I offered my 2 cents
worth to the repair guys about the "thin" design of the lens adapter.
It is attached to the face of the camera with 3 tiny jewelry screws set
in slots along the periphery of the lens casing. I suggested that they
try and fortify the mounting since we are dealing with the primary
load-bearing feature of the camera. Well, I did get a response to that
suggestion. On the return repair description was hand-written the
following:

1) I will forward your comments to Epson Engineering. They will probably
act upon this in their next camera. Thanks for the information.

2) Camera tested OK.

The camera does seem to work fine now, and I do appreciate the fact that
Epson repaired the camera under warranty although the problem resulted
from an accident rather than from a manufacturing defect. I thnk that
was quite accomodating of them. However, as most every "forum goer" has
already quipped, "Don't expect anything to be done to improve their
already released camera models." As the man said, Epson engineers will
take all this into consideration when designing the NEXT generation in
the line.

I plan to use the camera to the extent of its capabilities and learn what
I can to make it work as best it can. Some day our "Dream PhotoPC" will
come down the pike. If anyone can do it, I still believe Epson can if
they really are listening to their customers.

My final words on the subject, "Viva EPSON!"

Kelly

 

[James Bober]

Hi Kelly:

I agree with you. The 3000 Z and the 870 are my first epson products. So far I am very impressed. What service I have needed I have gotten and my expectations of the products have been fulfilled. I switched from a kodak camera and an HP printer.

At times I really wonder if these forums are worth while. I almost didn't buy the 3000z due to the negative comments but it really fit my needs. I have no regrets other then the usual "next week there will be a better mouse trap out."

Epson makes products for the masses. The 3000z is a VERY good "consumer" camera. It is not a $6000 SLR type.

Enjoy

Jim B.

No, of course not. My exact words in the letter were, "Without asking
you to re-design the camera, I would certainly like to be able to use it
with a greater sense of confidence regarding its overall durability." As
anyone might, I had hoped (but not expected) that they might could do
something to fortify it since they were already in there dealing with the
problem.

Now, I do hope that you caught the overall tone of my post... i.e. it was
VERY STRONGLY EPSON POSITIVE. I lauded their service and their being so
accomodating. I even said that I expect that they are indeed listening
to their customers and will make improvements on future cameras. So...
rather than unrealistically expecting a re-design on the existing
product, I still do realistically expect that Epson will learn as they go
and will ultimately do the right thing by improving their products. I
have not a negative word one to say about my experiences with the
representatives I spoke with, nor with their service, nor especially with
the overall quality of their products. I simply adore my 3 Epson
printers, my Expression 800 scanner, and as I work with it I expect to
come to really like my 3000Z.

As a general FYI to the "forum goers" here, I just wanted everyone to
know about another 3000Z owner's experience with his product and with
Epson.
BTW, read the last line of my post... I believe it says something about
"Viva Epson!"

Thanks, Kelly

Jim B.

Well Folks,

If you recall, I submitted a post suggesting that Epson "let us know"
what it can or can't do about firmware upgrades and or general
improvements to the PhotoPC 3000Z. You may also recall that I said I had
mine in their repair shop because the lens adapter ring got ripped off
the face of the camera from a bump to the telephoto lens attached to it.

Well, I just got the camera back late yesterday afternoon. In the letter
I sent with the camera explaining the "problem" I offered my 2 cents
worth to the repair guys about the "thin" design of the lens adapter.
It is attached to the face of the camera with 3 tiny jewelry screws set
in slots along the periphery of the lens casing. I suggested that they
try and fortify the mounting since we are dealing with the primary
load-bearing feature of the camera. Well, I did get a response to that
suggestion. On the return repair description was hand-written the
following:

1) I will forward your comments to Epson Engineering. They will probably
act upon this in their next camera. Thanks for the information.

2) Camera tested OK.

The camera does seem to work fine now, and I do appreciate the fact that
Epson repaired the camera under warranty although the problem resulted
from an accident rather than from a manufacturing defect. I thnk that
was quite accomodating of them. However, as most every "forum goer" has
already quipped, "Don't expect anything to be done to improve their
already released camera models." As the man said, Epson engineers will
take all this into consideration when designing the NEXT generation in
the line.

I plan to use the camera to the extent of its capabilities and learn what
I can to make it work as best it can. Some day our "Dream PhotoPC" will
come down the pike. If anyone can do it, I still believe Epson can if
they really are listening to their customers.

My final words on the subject, "Viva EPSON!"

Kelly