Progress on the crack issue!!!

[TMalford]

I just phoned Canon. I didn't go directly to tech support, I went to an operator and described what I thought was a design flaw that they should be aware of and asked who I should speak with. She advised I go to tech support and immediately ask for a supervisor. I spoke with Jonathon and asked for his super. He advised me that his super would want to know what the issue was. I explained that I wasn't calling to find out that I need to send my G2 to Hanover Park for repair, but rather to advise them of a design flaw that was having many G2's cracking. Jonathon put me on hold, and returned 5 minutes later with this story. His super (Marvin) was talking with the his boss, and when they were done Jonathon told his super of my issue, and the Marvin's boss was still there and said that he had just recieved notice from Canon Japan regarding the cracking issue on G2 cameras. By the time Jonathon returned to his desk there was a tech bulletin awaiting him on his computer. According to him, what you need to do is call and document that this is occurring to your camera. They all know about it now and there is no more run around. Canon will look into how to resolve this issue and will contact those who have reported this problem when a fix is ready. I am in the US and called the US number. If you call elsewhere and they are not aware of the problem, tell them to check their latest emails from the big cheeses in Japan....ta

 

[HansM]

I just phoned Canon. I didn't go directly to tech support, I went
to an operator and described what I thought was a design flaw that
they should be aware of and asked who I should speak with. She
advised I go to tech support and immediately ask for a supervisor.
I spoke with Jonathon and asked for his super. He advised me that
his super would want to know what the issue was. I explained that I
wasn't calling to find out that I need to send my G2 to Hanover
Park for repair, but rather to advise them of a design flaw that
was having many G2's cracking. Jonathon put me on hold, and
returned 5 minutes later with this story. His super (Marvin) was
talking with the his boss, and when they were done Jonathon told
his super of my issue, and the Marvin's boss was still there and
said that he had just recieved notice from Canon Japan regarding
the cracking issue on G2 cameras. By the time Jonathon returned to
his desk there was a tech bulletin awaiting him on his computer.
According to him, what you need to do is call and document that
this is occurring to your camera. They all know about it now and
there is no more run around. Canon will look into how to resolve
this issue and will contact those who have reported this problem
when a fix is ready. I am in the US and called the US number. If
you call elsewhere and they are not aware of the problem, tell them
to check their latest emails from the big cheeses in Japan....ta

Sounds almost too good to be true.

I live in the Netherlands and bought G2 here last December s/n 1A11132xx
and discovered crack after reading the postings/threats at dpreview.

I will contact the dutch Canon office tomorrow and post there reply here therafter.

Hans

 

[Dave Mac]

Yes, I just called Canon, and the tech support guy did acknowledge the issue. He took my name and serial number, and said that they would notify me when a solution is available.

Let's see what happens.

 

[ETS]

I wonder when Canon became aware of this. Was it becuase of the buzz from the last few days or did they already know about it. Do you think that new shipments of G2' hitting stores have been fixed or are they immediately going to have to go to Canon for repair? I purchased mine a few weeks ago. The dealer has agreed to exchange it, but I don't want to trade one problem for another.

-Evan

 

[crl]

I wonder when Canon became aware of this. Was it becuase of the
buzz from the last few days or did they already know about it.

I think they have just learned about it just like most owners. Canon has a good reputation so what do they have to gain from trying to hide a problem that would come to light sooner or later.

Do you think that new shipments of G2' hitting stores have been fixed
or are they immediately going to have to go to Canon for repair? I
purchased mine a few weeks ago. The dealer has agreed to exchange
it, but I don't want to trade one problem for another.

Yes a lot have cracked but hard to tell how many or even if all will be affected. I doubt the new shipments have received a fix for the cracking. If yours is cracked I would rather exchange it with the dealer for a new one and hope it doesn't crack. If it does you won't be any worse off than you are now and will be able to take advantage of the remedy Canon will work out for cracked camera owners.

-Evan

 

[Leezah]

I also just phoned Canon Technical Support. The guy was very cooperative, said they just received a report that day about the cracking issue, made sure he had my correct information and told me they would be contacting after investigating the issue further.

I just phoned Canon. I didn't go directly to tech support, I went
to an operator and described what I thought was a design flaw that
they should be aware of and asked who I should speak with. She
advised I go to tech support and immediately ask for a supervisor.
I spoke with Jonathon and asked for his super. He advised me that
his super would want to know what the issue was. I explained that I
wasn't calling to find out that I need to send my G2 to Hanover
Park for repair, but rather to advise them of a design flaw that
was having many G2's cracking. Jonathon put me on hold, and
returned 5 minutes later with this story. His super (Marvin) was
talking with the his boss, and when they were done Jonathon told
his super of my issue, and the Marvin's boss was still there and
said that he had just recieved notice from Canon Japan regarding
the cracking issue on G2 cameras. By the time Jonathon returned to
his desk there was a tech bulletin awaiting him on his computer.
According to him, what you need to do is call and document that
this is occurring to your camera. They all know about it now and
there is no more run around. Canon will look into how to resolve
this issue and will contact those who have reported this problem
when a fix is ready. I am in the US and called the US number. If
you call elsewhere and they are not aware of the problem, tell them
to check their latest emails from the big cheeses in Japan....ta