...and even if the OP never does business with B&H again, Henry's posts here have probably gained them several new customers.
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B&H has lost a customer
- Thread starter lglass
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Petteri Sulonen
Forum Pro
...whereas the OP just comes across as another whiner with a sense of entitlement.
Petteri
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Petteri
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I have probably spent 30K at B&H and everytime I have had to actually talk to someone they have been rude.
I will still continue to buy from them because when I need equipment they have it. I'm certainly not going to let a stressed out phone clerk determine who I do business with.
Jim V.
http://www.victoryphoto.net
I have probably spent 30K at B&H and everytime I have had to actually talk to someone they have been rude.
I will still continue to buy from them because when I need equipment they have it. I'm certainly not going to let a stressed out phone clerk determine who I do business with.
Jim V.
http://www.victoryphoto.net
It's a cultural thing in NYC. They can't help it. The only way to get around it would be to put the call center in another state or country.
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Charlie Davis
Nikon 5700 & Sony R1
CATS #25
PAS Scribe @ http://www.here-ugo.com/PAS_List.htm
HomePage: http://www.1derful.info
'I brake for pixels...'
I have placed several orders with B&H and a few times their verification procedures have really rubbed me the wrong way epically when it was a rush order and it was delayed because of it. After lurking in the forums here for a while and seeing how HenryP works with anyone that has a problem with B&H or a product they sell I think, I would have to write off one employee being rude as an exception and not the rule for them.
Brunobl
Senior Member
Pretty wise stance IMO.
Similar to defensive driving: I won't let some fight-seeking loon (no reference whatsoever to the clerk on this thread) determine how I drive my car.
As for B&H, I have purchased from them a few times, most of which I was treated in a friendly and helpful manner. A few times they were a bit less friendly, sounded a bit stressed out but came across as honestly trying to be profesional and helpful in spite of how bad their day might have been.
I'd do business again with them in a heartbeat (if only I could afford that 5D...).
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Bruno Lobo.
http://www.pbase.com/brunobl
[SNIP]
I am sensing some arrogance on the other end of this as well...
How much time did it take for you to choose the equipment you bought? How many reviews of it did you read before placing the order? How long have you wanted that piece of equipment?
My point is...you probably longed for the equipment for a longer period of time than it took for you to order it. Are you so busy that you cannot take 3 minutes to verify an address?
henryp
Veteran Member
I gotta defend upstate NY. My kid summers there periodically and trust me when I say that once you're north of Albany -- heck, once you're north of I-287 in mid-Westchester county -- folks are just as laid back and decent as in St. Louis or Tucson, or just about anywhere. (A tip of the hat to Penn Yan & Lake Placid in particular).
You have to be pretty near the 5 boros to get the real "Nu Yawk."
On behalf of everyone here I want to say THANKS to all who were kind enough to contribute to this thread. Much appreciated.
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Henry Posner
B&H Photo-Video, Inc.
lbuclk=
Senior Member
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More company execs are in the forums then we realize, few come forward to defend/explain their position w/o violating this site's rules. I admire H.P. for being out in the open. I have been a customer for many years & will be as long as they provide the products I am looking for.
18 years as a freelancer,(news,magazine, wedding photography) camera equip. over the years: Practica MLT, Canon A1, Minolta 9xi, 7xi, Dimage Z1(see my Z1 shots at http://www.photobucket.com ALBUM NAME: buckl the COMMUNITY album was done with the Z1, and most of the photos in the album:Other were w/the Z1)
Is Rochester in "upstate NY"? I spent two summers there and the people were "rude" IMO. Perhaps your nerve endings have been cauterized and don't react the same way mine do? But I had a good time and liked the people in Scaneateles Falls. So perhaps "upstate NY" is not homogenious?
Why don't you move your call center to Penn Yan? ;-)You have to be pretty near the 5 boros to get the real "Nu Yawk."
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Charlie Davis
Nikon 5700 & Sony R1
CATS #25
PAS Scribe @ http://www.here-ugo.com/PAS_List.htm
HomePage: http://www.1derful.info
'I brake for pixels...'
harrygilbert
Senior Member
I placed a $7,000 web order with B&H, and was very happy that they called me on the phone to verify the purchase. And this was after a long history of web / credit card purchases with them. Remember that it costs the merchant to staff and check these transactions, and the checks are to protect both parties. I would say chill, and give them another chance. They are head and shoulders above any other merchant.
harrygilbert
Senior Member
What I different experience I have had. Over many years, I have NEVER been treated rudely when speaking with someone at B&H. And that includes when I was being a pest about an order that got split into two shipments, or requesting an RMA for a filter that arrived broken. I was always treated courteously.
henryp
Veteran Member
I'm sorry to hear this. My sister went to college in Rochester and my sister-in-law lives there now so I get there regularly.
There's a chain of grocery stores up there called Wegman's. I have been in 40+ states on one shoot or another over the past 3 decades and IMHO I have never gotten service as polite and cordial as I get every time I shop in my sister-in-law's local Weggies. Super impressive.
Our call center is about the size of Penn Yan.
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Henry Posner
B&H Photo-Video, Inc.
oh ya right we cant help it ..since we are new yawkeers we "feel we must be "RUDE"
sheesh what an idiot ..rofl
beam me up scotty
im giving it all shes got captain
sheesh what an idiot ..rofl
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beam me up scotty
im giving it all shes got captain
The place is HUGE. They have hundreds of employee's.
Assuming that his version of events is true, what exactly is he saying? One employee gave him a hard time, and that's it?
I've spent thousands there, returned stuff, etc, etc.
But my most enlightning experience was when a sales person talked me OUT of buying something. That has never happened to me anywhere, anytime. Never!
Dave
Assuming that his version of events is true, what exactly is he saying? One employee gave him a hard time, and that's it?
I've spent thousands there, returned stuff, etc, etc.
But my most enlightning experience was when a sales person talked me OUT of buying something. That has never happened to me anywhere, anytime. Never!
Dave
The card number you used & the address on file at the card issuer.
The billing address you gave prompted the system to respond that the was a discrepancy. In Henry's words, a " no go" situation.
Have a look at the last bill & see if that address matches what you gave over the phone.
We all pay a price for fraud and this type of verification goes a long way to prevent fraud.
The billing address you gave prompted the system to respond that the was a discrepancy. In Henry's words, a " no go" situation.
Have a look at the last bill & see if that address matches what you gave over the phone.
We all pay a price for fraud and this type of verification goes a long way to prevent fraud.
Perhaps you don't go places where they were "rude"? Or perhaps Rochester has changed since I was there? I remember an attempt to go to the zoo to take pix. All I had was $20 bills. It was early in AM (about 7:00 and no stores were open). I attempted to board a bus downtown and the driver "chewed me out" for attempting to pass him a $20! I was a simple Southern boy...polite, quiet, shy...I walked away w/o saying a word. @#$% bus driver had never had anyone do that I guess...expected a "discussion" or something? He parked it, got out, and tried to apologize, in his "rude" Yankee manner. I just kept walking...all the way to the zoo. It was a LONG walk as I recall. Unfortunately, Yankees have made their bed and they have to sleep in it. I will never forget Rochester. I spent 2 years in midtown Manhattan and never had anything that bad happen.
OK, then they will make you a great deal on a long-term tax exemption for doubling the size of the town. I figure the nice scenery will improve your employees attitudes... ;-)Our call center is about the size of Penn Yan.
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Charlie Davis
Nikon 5700 & Sony R1
CATS #25
PAS Scribe @ http://www.here-ugo.com/PAS_List.htm
HomePage: http://www.1derful.info
'I brake for pixels...'
LongTimeNikonUser
Senior Member
Same here when I have visited their store. And my local photo store, aside from much higher prices ( up to 30% more than B&H) would never, ever do that.
The OP's problem: a combination of a poorly trained employee and the OP's hair-trigger temper. That's my take.
As other's have said, if the OP isn't happy with B&H, he probably won't be happy with anyone else!
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LongTimeNikonUser
Bad Sneakers
Forum Enthusiast
As someone who also knows first-hand the fears and frustrations associated with the modern perils of identity-theft/credit card fraud, not to mention the impersonal approach taken by so many retailers....
...all I can say is that I'm impressed, not only by the comments made by Mr. Posner in this regard, but also by the fact that he is taking the time to respond in such a personal, yet forthright, manner.
I'm way north of the I-287 (in Canada, heheheh), so I can't go so far as to say that I'll be using B&H any time soon, but if the opportunity ever arises, well, B&H will have won a customer as a result of the OP's complaint...
...all I can say is that I'm impressed, not only by the comments made by Mr. Posner in this regard, but also by the fact that he is taking the time to respond in such a personal, yet forthright, manner.
I'm way north of the I-287 (in Canada, heheheh), so I can't go so far as to say that I'll be using B&H any time soon, but if the opportunity ever arises, well, B&H will have won a customer as a result of the OP's complaint...
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