7D and Ritz Camera

[HDwriter]

Strange occurence. When I received my absolutely wonderful, proper exposing, good color, correct focusing 7D from Ritz about a month ago, I noticed that the UPC code was cut from the box, and the warranty card was missing. Everything in the box was correctly sealed and the camera had never been used. Since I needed it for a job immediately, I pulled it from the box and started using it with excellent results from the first few frames shot. After returning home from a couple of work trips I decided to call Ritz to see why the UPC code was cut from the box, why the warranty card was removed, and most importantly--what it was going to take to get a warranty card to register the camera.

I was told my only option was to return the camera since each UPC code is unique to the camera enclosed in the box and they would ship me a brand-new one complete with warranty card. I told the guy he was nuts and since I have a perfecty great 7D, I would not be sending it in for another. I was subsequently told that I would never be able to register the camera without sending it in for another.

Not taking that for a final answer, I logged on to Minolta's website to find contact info to call up and complain, when I found the handy little "register online" option on the website.

Entered the serial number, store name, date of purchase, and a little survey info, and bang! It's now a done deal. My camera is registered and all is well.

I still wonder exactly why an employee at Ritz would remove the card and cut the code from the box if they can't do anything with it. Very puzzling.

Take care,
JD

Totally thrilled pro 7D user. Look for upcoming pics from this camera in Hot Bike Magazine, Street Chopper magazine, and I also have some stuff in the works for American Iron Retailer, the new Joker Machine catalog #6, Iron Works and a few dirt bike titles and many more. I love this camera, even though it lags just a hair in focus time and frames shot in comparison to my favorite film body, the Maxxum 7 that I will never part with.

 

[Tricia]

I still wonder exactly why an employee at Ritz would remove the
card and cut the code from the box if they can't do anything with
it. Very puzzling.

Well, an employee could also create a false invoice for himself/herself, send everything to the clearing house, and get a check made out to the store for $150 - and cash that check.

--
Tricia

 

[Craig Gillette]

Strange occurence. When I received my absolutely wonderful, proper
exposing, good color, correct focusing 7D from Ritz about a month
ago, I noticed that the UPC code was cut from the box, and the
warranty card was missing. Everything in the box was correctly
sealed and the camera had never been used. Since I needed it for a
job immediately, I pulled it from the box and started using it with
excellent results from the first few frames shot. After returning
home from a couple of work trips I decided to call Ritz to see why
the UPC code was cut from the box, why the warranty card was
removed, and most importantly--what it was going to take to get a
warranty card to register the camera.

I was told my only option was to return the camera since each UPC
code is unique to the camera enclosed in the box and they would
ship me a brand-new one complete with warranty card. I told the guy
he was nuts and since I have a perfecty great 7D, I would not be
sending it in for another. I was subsequently told that I would
never be able to register the camera without sending it in for
another.

Not taking that for a final answer, I logged on to Minolta's
website to find contact info to call up and complain, when I found
the handy little "register online" option on the website.

Entered the serial number, store name, date of purchase, and a
little survey info, and bang! It's now a done deal. My camera is
registered and all is well.

I still wonder exactly why an employee at Ritz would remove the
card and cut the code from the box if they can't do anything with
it. Very puzzling.

Take care,
JD
Totally thrilled pro 7D user. Look for upcoming pics from this
camera in Hot Bike Magazine, Street Chopper magazine, and I also
have some stuff in the works for American Iron Retailer, the new
Joker Machine catalog #6, Iron Works and a few dirt bike titles and
many more. I love this camera, even though it lags just a hair in
focus time and frames shot in comparison to my favorite film body,
the Maxxum 7 that I will never part with.

The UPC tag and warranty card have value, the item may very well have been "used," and resealed. You should at a minimum notify Ritz and Minolta of the circumstances. It isn't normal and if you hadn't needed it immediately, it was probably not a good idea to have received and used the camera.

 

[JStephen]

You will need to dig in deeper on this especially if you wish to get the $150.00 rebate.

No upc no rebate.

jstephen

Strange occurence. When I received my absolutely wonderful, proper
exposing, good color, correct focusing 7D from Ritz about a month
ago, I noticed that the UPC code was cut from the box, and the
warranty card was missing. Everything in the box was correctly
sealed and the camera had never been used. Since I needed it for a
job immediately, I pulled it from the box and started using it with
excellent results from the first few frames shot. After returning
home from a couple of work trips I decided to call Ritz to see why
the UPC code was cut from the box, why the warranty card was
removed, and most importantly--what it was going to take to get a
warranty card to register the camera.

I was told my only option was to return the camera since each UPC
code is unique to the camera enclosed in the box and they would
ship me a brand-new one complete with warranty card. I told the guy
he was nuts and since I have a perfecty great 7D, I would not be
sending it in for another. I was subsequently told that I would
never be able to register the camera without sending it in for
another.

Not taking that for a final answer, I logged on to Minolta's
website to find contact info to call up and complain, when I found
the handy little "register online" option on the website.

Entered the serial number, store name, date of purchase, and a
little survey info, and bang! It's now a done deal. My camera is
registered and all is well.

I still wonder exactly why an employee at Ritz would remove the
card and cut the code from the box if they can't do anything with
it. Very puzzling.

Take care,
JD
Totally thrilled pro 7D user. Look for upcoming pics from this
camera in Hot Bike Magazine, Street Chopper magazine, and I also
have some stuff in the works for American Iron Retailer, the new
Joker Machine catalog #6, Iron Works and a few dirt bike titles and
many more. I love this camera, even though it lags just a hair in
focus time and frames shot in comparison to my favorite film body,
the Maxxum 7 that I will never part with.

--
jstephen

 

[Legacys_quest]

Another reason that the code and warrany could've been missing to is that if your camera could have some damage to it, they may have been banking on you returning it to them for repair. They'll send it to KM but you'll pay them a fee at the store. But I'm banking what another stated on here, you more than likely have a used camera. I wouldn't be surprised. One way you might be able to find out is to find out if the camera was registered to aother before you. I'd let Km know about this matter, something like this will most difinelty will concern them, because they will be checking to see if it is fraud.

Strange occurence. When I received my absolutely wonderful, proper
exposing, good color, correct focusing 7D from Ritz about a month
ago, I noticed that the UPC code was cut from the box, and the
warranty card was missing. Everything in the box was correctly
sealed and the camera had never been used. Since I needed it for a
job immediately, I pulled it from the box and started using it with
excellent results from the first few frames shot. After returning
home from a couple of work trips I decided to call Ritz to see why
the UPC code was cut from the box, why the warranty card was
removed, and most importantly--what it was going to take to get a
warranty card to register the camera.

I was told my only option was to return the camera since each UPC
code is unique to the camera enclosed in the box and they would
ship me a brand-new one complete with warranty card. I told the guy
he was nuts and since I have a perfecty great 7D, I would not be
sending it in for another. I was subsequently told that I would
never be able to register the camera without sending it in for
another.

Not taking that for a final answer, I logged on to Minolta's
website to find contact info to call up and complain, when I found
the handy little "register online" option on the website.

Entered the serial number, store name, date of purchase, and a
little survey info, and bang! It's now a done deal. My camera is
registered and all is well.

I still wonder exactly why an employee at Ritz would remove the
card and cut the code from the box if they can't do anything with
it. Very puzzling.

Take care,
JD
Totally thrilled pro 7D user. Look for upcoming pics from this
camera in Hot Bike Magazine, Street Chopper magazine, and I also
have some stuff in the works for American Iron Retailer, the new
Joker Machine catalog #6, Iron Works and a few dirt bike titles and
many more. I love this camera, even though it lags just a hair in
focus time and frames shot in comparison to my favorite film body,
the Maxxum 7 that I will never part with.

 

[willysp]

KM's website may or may not actually validate your serial number real-time when you use their website.

I recommend calling KM and making sure your serial# has not been registered by someone before you.

Strange occurence. When I received my absolutely wonderful, proper
exposing, good color, correct focusing 7D from Ritz about a month
ago, I noticed that the UPC code was cut from the box, and the
warranty card was missing. Everything in the box was correctly
sealed and the camera had never been used. Since I needed it for a
job immediately, I pulled it from the box and started using it with
excellent results from the first few frames shot. After returning
home from a couple of work trips I decided to call Ritz to see why
the UPC code was cut from the box, why the warranty card was
removed, and most importantly--what it was going to take to get a
warranty card to register the camera.

I was told my only option was to return the camera since each UPC
code is unique to the camera enclosed in the box and they would
ship me a brand-new one complete with warranty card. I told the guy
he was nuts and since I have a perfecty great 7D, I would not be
sending it in for another. I was subsequently told that I would
never be able to register the camera without sending it in for
another.

Not taking that for a final answer, I logged on to Minolta's
website to find contact info to call up and complain, when I found
the handy little "register online" option on the website.

Entered the serial number, store name, date of purchase, and a
little survey info, and bang! It's now a done deal. My camera is
registered and all is well.

I still wonder exactly why an employee at Ritz would remove the
card and cut the code from the box if they can't do anything with
it. Very puzzling.

Take care,
JD
Totally thrilled pro 7D user. Look for upcoming pics from this
camera in Hot Bike Magazine, Street Chopper magazine, and I also
have some stuff in the works for American Iron Retailer, the new
Joker Machine catalog #6, Iron Works and a few dirt bike titles and
many more. I love this camera, even though it lags just a hair in
focus time and frames shot in comparison to my favorite film body,
the Maxxum 7 that I will never part with.

 

[brettania]

Hi -- can you give me a URL for registration? Thanks -- brettania.

 

[Yonghui]

Here you go:

http://www.prodregister.com/minolta/

Hi -- can you give me a URL for registration? Thanks -- brettania.

 

[HDwriter]

The UPC tag and warranty card have value, the item may very well
have been "used," and resealed. You should at a minimum notify
Ritz and Minolta of the circumstances. It isn't normal and if you
hadn't needed it immediately, it was probably not a good idea to
have received and used the camera.

Actually, the camera was 100-percent new and unused in any way. Only the UPC code was cut from the box and the warranty card was missing. I'm not concerned in the least about the possibility of it being used, and it works perfectly, unlike a few reports that I've read on this forum over the past few weeks.

Take care,
JD