Yep, I realized I had which item was lost backward after I posted.
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B&H -- unreliable, unprofessional, laughable in service
- Thread starter sippinsoma
- Start date
I'm having fun imagining the kind of costumes that would be worn by the receiving department at B&H....
sippinsoma
Forum Enthusiast
Stadleroux
Forum Enthusiast
Call me buttinski, but where's the accusation, anyway? All I saw were two possible scenarios being sketched. And how is it OK to suspect the UPS guy, but "uncalled for" to suspect the B&H guy??! This guy doesn't seem to listen to himself too well when he reads either, based on his question in his second post about whether you packed it yourself.
I'd say that's what the insurance is for. UPS should pay up, imo, and if they want to recuperate the money they have to investigate the incident. If they can't identify the culprit among themselves they should clear it out with B&H or claim from their own insurance. Some consumer association or newspaper column (or perhaps only the mention of them!) should be able to make some fire under them, right? You mentioned something called Problem Solvers...
I'd say that's what the insurance is for. UPS should pay up, imo, and if they want to recuperate the money they have to investigate the incident. If they can't identify the culprit among themselves they should clear it out with B&H or claim from their own insurance. Some consumer association or newspaper column (or perhaps only the mention of them!) should be able to make some fire under them, right? You mentioned something called Problem Solvers...
Stadleroux
Forum Enthusiast
Call me buttinski, but where's the accusation anyway?! All I saw were two possible scenarios of two different guilty parties. And how is it OK to suspect the UPS guy, but "uncalled for" to suspect the B&H guy?! Never mind this bozo; he doesn't seem to listen to himself too well when he reads either, based on his question in his second post about whether you packed the stuff yourself...
I'd say that's what the insurance is for. UPS should pay up, imo, and if they want to recuperate the money they should investigate the incident. If they can't identify the culprit among their own staff they should clear it out with B&H and/or claim from their own insurance. Some or other consumers' column in a newspaper (or perhaps the mere mention of them!) should be able to make some fire under them. You mentioned something called Problem Solvers...
I'd say that's what the insurance is for. UPS should pay up, imo, and if they want to recuperate the money they should investigate the incident. If they can't identify the culprit among their own staff they should clear it out with B&H and/or claim from their own insurance. Some or other consumers' column in a newspaper (or perhaps the mere mention of them!) should be able to make some fire under them. You mentioned something called Problem Solvers...
Stadleroux
Forum Enthusiast
I'd say that's what the insurance is for. UPS should pay up, imo,
and if they want to recuperate the money they should investigate
the incident. If they can't identify the culprit among their own
staff they should clear it out with B&H and/or claim from their own
insurance. Some or other consumers' column in a newspaper (or
perhaps the mere mention of them!) should be able to make some fire
under them. You mentioned something called Problem Solvers...
My appologies sir.
I later read the reply from Henry Posner which did confirm a real issue..
The reason why I just wrote that was because I have seen people bytch about nothing...or wrongly state the facts and trash B&H...and when HP comes out to show them their record, they fall apart.. I am not saying they are perfect, but, in all the yearts I have done business with them, I have never had any issues with them. Not a single one. And HP can vouch for that too... I'm a real person, and you can see who I am by clicking on my site link bellow..
I hope you get refunded for your loss...and even given a little something extra for all the time and B.S. you have been through...I know I would with my customers if that is what happened to them if the mistake was on my part..
Good day..
JP
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http://www.onemodelplace.com/member.cfm?P_ID=6108
Hmmm.....I don't know how to answer that...other than ...the lenses all arrived A-O-K..along with their lens hoods...and they were all placed in the same box with 2 big air bags which tightly pressed them against a bubble wrap which was tightly inside a standard box... this wasn't shoe box thin either... this was your standard box material... Besides, when I place my gear in my camera bag, I have every lens I have ( ten both zoom and prime) aside from the 300mm 2.8 L along with two 550ex flashes, the 1.4 & 2.0 x teleconverters, two Stroboframe brackets with off camera cords, and a light meter all bumping around together in my camera bag...and if they can handle me lugging the bag over my shoulderbeing tossed in my trunk, and running all over town ...( camera bodies around my neck) ...I think they can survive in a padded box like I just described pretty well.. Just relax, they will be fine.. ;-)
Good day..
JP
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http://www.onemodelplace.com/member.cfm?P_ID=6108
Matt K134792
Senior Member
End of disscussion .... UPS MUST .. repeat ... MUST honor their agreement with you first... Then THEY can dispute it with whom-ever they want... It's NOT...repeat ...NOT your responsibility to be getting the run-a-round...You paid for them to package the item..you then paid the insurance...now...they don't want to pay....it's a common scenario with insurance cases.... either way ...you need to know your rights...and stand by them....Just tell them that your lawyer needs them to put in wrighting why they are not honoring their contract, and they'll probably start signing a different tune.
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Regards....Matt K
' Why isn't Phonetic spelled the way it sounds ???? '
'You only get one sunrise and one sunset a day and you only get so many days on the planet. A good photographer does the math and doesn't waste either.'....Galen Rowell
Floyd Kessler
Leading Member
B&H is off my list to mail order from. They advertised an item they NEVER had and sent me a lesser item. I had to return it at MY expense with an RMA and they sent me another item charging me again for shipping. They pulled the web advertisement but said it was my fault. Not nice!
Found Fedex ground better than UPS ground. Try it. I won't order over the internet if the total exceeds $100.00. Not everybody who has a job in photography is honest!
Floyd
Found Fedex ground better than UPS ground. Try it. I won't order over the internet if the total exceeds $100.00. Not everybody who has a job in photography is honest!
Floyd
PalmsWestPhoto
Forum Pro
RD
like i said for the longest time BH was ok but the last few shipments had terible packing to the point where the outside boxes where damaged and on one one of the items had damaged the other because they should not be packed together the way they where.
Sadly BH has gone far down in quality but luckily there are other options around where we can buy our stuff and get good shipping also so not much of a loss.
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Michael Salzlechner
http://www.PalmsWestPhoto.com
like i said for the longest time BH was ok but the last few shipments had terible packing to the point where the outside boxes where damaged and on one one of the items had damaged the other because they should not be packed together the way they where.
Sadly BH has gone far down in quality but luckily there are other options around where we can buy our stuff and get good shipping also so not much of a loss.
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Michael Salzlechner
http://www.PalmsWestPhoto.com
elvis73
Member
Hi to you all
I've been reading alot of the posts on this B&H situation, caused quite a stir, eh? The comments about damaging criticisms towards companies are interesting. What about all the reviews that people are encouraged to post on most of the search engine sites? On many occasions I've decided not to use a company because of all the negative comments left by previous customers. And I'm not talking about the odd bad comment, I mean page after page of very similar bad experiences. Surely this is affecting sales in a big way? Are web retailers bothered by this bad press? It is a very thorny area, and I would imagine, at times, situations can develop into full blown law suits!
Cheers
I've been reading alot of the posts on this B&H situation, caused quite a stir, eh? The comments about damaging criticisms towards companies are interesting. What about all the reviews that people are encouraged to post on most of the search engine sites? On many occasions I've decided not to use a company because of all the negative comments left by previous customers. And I'm not talking about the odd bad comment, I mean page after page of very similar bad experiences. Surely this is affecting sales in a big way? Are web retailers bothered by this bad press? It is a very thorny area, and I would imagine, at times, situations can develop into full blown law suits!
Cheers
S
stubloom
Guest
Where on earth did you get that?
At least in the U.S., you definitely can libel a corporation.
Here's just one example
http://home.snafu.de/tilman/mgarde/adams.txt
and another
http://www.nizkor.org/ftp.cgi/orgs/american/ftp.py?orgs/american/liberty.lobby/legal/ll-v-rees-defamation
It's the same in Britain. Ever heard of the so-called "McLibel" case?
However, the original poster's thread title is clearly opinion. The statements he made in the body of the message, alleging certain facts, might be libelous if the facts alleged to be true in the message are untrue.
Stu
At least in the U.S., you definitely can libel a corporation.
Here's just one example
http://home.snafu.de/tilman/mgarde/adams.txt
and another
http://www.nizkor.org/ftp.cgi/orgs/american/ftp.py?orgs/american/liberty.lobby/legal/ll-v-rees-defamation
It's the same in Britain. Ever heard of the so-called "McLibel" case?
However, the original poster's thread title is clearly opinion. The statements he made in the body of the message, alleging certain facts, might be libelous if the facts alleged to be true in the message are untrue.
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Stu
so now i"m mongoloid huh ..
have fun "collecting"
you damm jackass im trying to coem up with soem ideas to help you and for that i get called a mongoloid no wonder .. you prolly had an attitude when you called b&h too
my god you're a fruit cake
beam me up scotty
im giving it all shes got captain
have fun "collecting"
you damm jackass im trying to coem up with soem ideas to help you and for that i get called a mongoloid no wonder .. you prolly had an attitude when you called b&h too
my god you're a fruit cake
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beam me up scotty
im giving it all shes got captain
sippinsoma
Forum Enthusiast
Trying to help me?
Is that what you call accusing me of lying, calling me an ass, saying it's my fault?
F*ck off buddy; I have no tolerance for people like you.
making the nondescript... fascinating.
http://www.degiulio.cc
Is that what you call accusing me of lying, calling me an ass, saying it's my fault?
F*ck off buddy; I have no tolerance for people like you.
making the nondescript... fascinating.
http://www.degiulio.cc
most logical scenario was the UPS store guy relieved you of the lens
but i should f* k off you say ok i will .. and i have no tolerance for shmucks like you too
beam me up scotty
im giving it all shes got captain
but i should f* k off you say ok i will .. and i have no tolerance for shmucks like you too
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beam me up scotty
im giving it all shes got captain
he gets to the bottom of things .. every company should have a henry working for them
beam me up scotty
im giving it all shes got captain
--My appologies sir.
I later read the reply from Henry Posner which did confirm a real
issue..
The reason why I just wrote that was because I have seen people
bytch about nothing...or wrongly state the facts and trash
B&H...and when HP comes out to show them their record, they fall
apart.. I am not saying they are perfect, but, in all the yearts
I have done business with them, I have never had any issues with
them. Not a single one. And HP can vouch for that too... I'm a real
person, and you can see who I am by clicking on my site link
bellow..
I hope you get refunded for your loss...and even given a little
something extra for all the time and B.S. you have been through...I
know I would with my customers if that is what happened to them if
the mistake was on my part..
Good day..
JP
--
http://www.onemodelplace.com/member.cfm?P_ID=6108
beam me up scotty
im giving it all shes got captain
say for the most part 90% plus of customers have no problems or on occasion just a minor one but a small % (which even the best companies soemtimes have) have problems would you make your decision based on the problems of a small percentage or on the greater percentage? i bought my computer from a company in california who had a decent ratings around 80% on reselleratings .com ya they had a few malcontents but it was mostly positive just liek b&h .. and you know what i couldnt be happier a year and a half later and my puter is working like a charm (unlike my previoius puter a gateway)
beam me up scotty
im giving it all shes got captain
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beam me up scotty
im giving it all shes got captain
Michel Corbin
Leading Member
found this little exchange http://www.photo.net/neighbor/view-one?neighbor_to_neighbor_id=148044 B&H seems to pack some attitude. It's interesting to read though that someone read that exchange and immediatly put some spin on it to say how great B&H is.
Larz Yerxa
Senior Member
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