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Nikon keeps letting me down.

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Not that this excuses everything you have experienced, but...

Cameras have moved from mechanical devices to electronic ones. Nikon went from a camera company to a camera-computer company. Big change and a daunting challenge. Many things they were excellent at, and even known for, became largely obsolete in the course of a few years. Not really too surprising that more gliches show up with the rate of change in technology in the last few years. Quite a few folk wondered of Nikon was big enough to survive the game with a giant like Canon lurking around.

Many would not agree with your comments as general ones. I lack the experience going back years and years, but many who do consider the D70 one of the best things Nikon ever produced even with its faults.

I think we are living in something of a transitional time in photography which is one reason that it is quite exciting from an equipment point of view.

Poor customer service always po's me.

Cheers
Craig Ryder
 
Franklin said:
Travis G VanDenBerg said:
I've used Nikon camera's for the last 24 years.

I have owned or currently own the following:
Nikon F w/ motor
Nikon FA w/ motor
Nikon F3 w/ motor
Nikon FG w/ motor
Nikon EM w/ motor
2 D70s
SB-16
SB-E
55mm Macro
70-210mm
300mm
18-35mm
28-70mm
35-70
teleconverters
50mm
70-300 G and ED
18-70mm
28mm
35mm
85mm

One thing I've learned; the older the Nikon gear, the better the
quality.

NEEDLESS TO SAY, I"VE SPENT A FAIR AMOUNT OF $$$ WITH NIKON.

It used to be that Nikon were so far superior to Canon, Minolta,
etc in system and design, that Nikon really were the only way to
go.

However, I have the strongest urge today to sell everything and buy
a different brand.

My dealings with Nikon lately have been absolutely horrible. I
have needed to call tech support regarding issues with software,
cameras, and lenses. Telephone hold times have been over 30
minutes. In every case the tech support representative was
clueless and of zero help. I knew more about the product than the
Nikon tech rep in EVERY case. Each of the issues were related to
flaws in their products.

Secondly, I needed to send a lens in for repair. The service
person was unable to answer my questions at all, saying she just
was there to answer phones and had no technical knowledge.
However, she did promise that the repair process would take 7-10
days from the time they received the camera.

Sixteen day after they received teh package, I finally received a
letter from Nikon showing the wrong lens model and claiming a
repair price as expensive as the lens. If I declined the repair,
it would be ten days before they even sent the lens back to me!. I
called and the person in service was absolutely of no value in the
matter. This was after waiting on hold for 40 minutes. This meant
a promised repair of 7-10 days would actually take over a month.

My emails to Nikon are ALWAYS met with generic responses of no
value. The inaccuracy of the information they provide through tech
support a great deal of the time shows that their representatives
are not adequately trained.

Furthermore, they are delivering products to market with
significant flaws....something that didn't happen when Nikon was so
superior to the others. Now, Nikon is starting to become "just
another manufacturer". Cameras with focus issues, VR lenses with
malaligned elements, software glitches, focus errors in lenses...
the list is endless.

Nikon's customer service is so poor that they act as if they are
doing you a favor by "letting" you buy their products.

I'm extremely let down by this company. The simple fact is that
another big manufacturer is making products every bit as good, with
a very extensive sysytem offering, where warranties are offered
world wide, as well.

Please don't post a defense stating that this is a sign of the
times, or is Nikon's way of lowering costs etc. We know all that.
The problem is Nikon's management style and the way that they now
run their company. It is no longer a "quality above all else" firm.

Keep your eye on eBay, because I may be having a fire sale soon!
Click to expand...
--
http://www.pbase.com/franklin
Click to expand...
 
He talks about Nikon, and seems to confirm many of the issues I have had with Nikon. I think there are MANY folks that agree. There are just too many people, on this forum alone, experiencing issues for people to say this is a one-time experience.

Understand. I thought Nikon was the greatest, until I actually had to deal with them.
 
thomas1973 said:
Travis G VanDenBerg said:
...when I deal with people that aren't rational and can't seem to
think straight because they get so emotional.
Click to expand...
A good self description.
thomas1973 said:
Please answer the questions.
Click to expand...
What questions?!? What are you talking about? Are you confused? You
never asked me any questions! On the contrary I asked YOU some
questions, but never got an answer... But as always with you in
this thread, you preach one thing, and do the opposite...
thomas1973 said:
I find it difficult to have a serious tone with someone such as
you. You aren't interested in being objective. You seem to be
interested in attacking the messenger, rather than disputing or
agreeing with the facts. That usually tells a person that you
really don't have an objective viewpoint and that this is an
emotional subject for you, not a rational one.

Please answer the questions.
Click to expand...
Please see my reply above.
thomas1973 said:
Please explain why I am wrong in complaining about Nikon service
when I have been treated poorly. Also, please explain why you
believe I am incorrect in saying that Nikon quality isn't as high
as it used to be.
Click to expand...
Now you're being paranoidly defensive again, because I NEVER said
you were wrong in complaining about being treated badly. If you had
in fact READ my posts, you would see I actually SUPPORTED you in
being upset when treated poorly.

On the second question: your opinion that Nikon's quality isn't as
high as it used to be is highly subjective, as you seem to base it
on your personal experience only, so it's impossible to say if your
correct or not.

Now, please read my post before answering to them. Your projecting
onto others of your own ways of reacting are pretty disturbing.

Thomas.
Click to expand...
 
merinb3 said:
To sum up my experience,

-back focus
-"slight" improvement (resolution/noise/purple fring) over canon
point and shoot.
-sub-bar pictures straight out of camera (exposure, color).
-useless/barebone software for a camera that really needs all the
helps in software.
-Over 30 min. waiting on the phone to talk to some one from nikon.

Hopefully, I'll get my d70 back within the time frame that was
promised with the back focus fixed. I don't know if 10D is
better... but so far I have no problem with Canon S45/A80.
Actually, without buying d70, I wouldn't appreciate S45/A80 as much.
Travis G VanDenBerg said:
I've used Nikon camera's for the last 24 years.

I have owned or currently own the following:
Nikon F w/ motor
Nikon FA w/ motor
Nikon F3 w/ motor
Nikon FG w/ motor
Nikon EM w/ motor
2 D70s
SB-16
SB-E
55mm Macro
70-210mm
300mm
18-35mm
28-70mm
35-70
teleconverters
50mm
70-300 G and ED
18-70mm
28mm
35mm
85mm

One thing I've learned; the older the Nikon gear, the better the
quality.

NEEDLESS TO SAY, I"VE SPENT A FAIR AMOUNT OF $$$ WITH NIKON.

It used to be that Nikon were so far superior to Canon, Minolta,
etc in system and design, that Nikon really were the only way to
go.

However, I have the strongest urge today to sell everything and buy
a different brand.

My dealings with Nikon lately have been absolutely horrible. I
have needed to call tech support regarding issues with software,
cameras, and lenses. Telephone hold times have been over 30
minutes. In every case the tech support representative was
clueless and of zero help. I knew more about the product than the
Nikon tech rep in EVERY case. Each of the issues were related to
flaws in their products.

Secondly, I needed to send a lens in for repair. The service
person was unable to answer my questions at all, saying she just
was there to answer phones and had no technical knowledge.
However, she did promise that the repair process would take 7-10
days from the time they received the camera.

Sixteen day after they received teh package, I finally received a
letter from Nikon showing the wrong lens model and claiming a
repair price as expensive as the lens. If I declined the repair,
it would be ten days before they even sent the lens back to me!. I
called and the person in service was absolutely of no value in the
matter. This was after waiting on hold for 40 minutes. This meant
a promised repair of 7-10 days would actually take over a month.

My emails to Nikon are ALWAYS met with generic responses of no
value. The inaccuracy of the information they provide through tech
support a great deal of the time shows that their representatives
are not adequately trained.

Furthermore, they are delivering products to market with
significant flaws....something that didn't happen when Nikon was so
superior to the others. Now, Nikon is starting to become "just
another manufacturer". Cameras with focus issues, VR lenses with
malaligned elements, software glitches, focus errors in lenses...
the list is endless.

Nikon's customer service is so poor that they act as if they are
doing you a favor by "letting" you buy their products.

I'm extremely let down by this company. The simple fact is that
another big manufacturer is making products every bit as good, with
a very extensive sysytem offering, where warranties are offered
world wide, as well.

Please don't post a defense stating that this is a sign of the
times, or is Nikon's way of lowering costs etc. We know all that.
The problem is Nikon's management style and the way that they now
run their company. It is no longer a "quality above all else" firm.

Keep your eye on eBay, because I may be having a fire sale soon!
Click to expand...
Click to expand...
 
I live in a plase where there's no FIVE YEARs USA WARRENTY! And things are so much more expensive than in USA...

Guess I should hang myself why I use nikon...
--
Gilbert
 
Maybe he works for Canon.. hehe
Paul.R.Lindqvist said:
I was refering to the nontolerance the original poster has against
those who has another experience of Nikon Support.

Is it fair to say?

Just cause some people dont have BF it doesnt mean it doesnt exist. Just cause some people does have BF it doesn mean everybody does.

I will now go even furterh with this

Just cuz i have had nothing but a pleasent experience with Swedish
Nikon customer service, doesnt mean they r flawless or perfect
around the globe.

Now pay attention here comes the final.

Just cause the original poster experience with Nikon support was
bad doesnt mean Nikon support is worthless and that the company is
out to take ur milkmoney.

As for the original posters naive thoughts about Canon and other
manufacturers never had any QC issues with the cameras/models...
Well i suggest a litter search on the forum, and one might just be
somewhat enlightened.

I for one rarely soley take a rant post on a forum as advice/heads
up. But then again thats just my opinion.
--
Regards
Paul L.

Click to expand...
 
Travis:

What Nion center are you dealing with? I nromally deal with Nikon Torrance, CA, USA, and they have always treated me very well, and processed equipment faster than promised. Of course, I do not earn my living as a photographer, so I can afford to wait a week.I too was upset Poff) about having to send my NEW camera in for focus check, but it was back at my doorstep within seven days. Truly, I wouldn't expect service from other brands to be sufficiently better, ort early samples of new products to be any more trouble free.

All I'm saying is "don't cut off your nose to spite your face". Will selling all you nikon gear at a loss to jump ship guarantee you the satisfaction you seek?

Hope thing work out

Ozzie Fior
Travis G VanDenBerg said:
I've used Nikon camera's for the last 24 years.

I have owned or currently own the following:
Nikon F w/ motor
Nikon FA w/ motor
Nikon F3 w/ motor
Nikon FG w/ motor
Nikon EM w/ motor
2 D70s
SB-16
SB-E
55mm Macro
70-210mm
300mm
18-35mm
28-70mm
35-70
teleconverters
50mm
70-300 G and ED
18-70mm
28mm
35mm
85mm

One thing I've learned; the older the Nikon gear, the better the
quality.

NEEDLESS TO SAY, I"VE SPENT A FAIR AMOUNT OF $$$ WITH NIKON.

It used to be that Nikon were so far superior to Canon, Minolta,
etc in system and design, that Nikon really were the only way to
go.

However, I have the strongest urge today to sell everything and buy
a different brand.

My dealings with Nikon lately have been absolutely horrible. I
have needed to call tech support regarding issues with software,
cameras, and lenses. Telephone hold times have been over 30
minutes. In every case the tech support representative was
clueless and of zero help. I knew more about the product than the
Nikon tech rep in EVERY case. Each of the issues were related to
flaws in their products.

Secondly, I needed to send a lens in for repair. The service
person was unable to answer my questions at all, saying she just
was there to answer phones and had no technical knowledge.
However, she did promise that the repair process would take 7-10
days from the time they received the camera.

Sixteen day after they received teh package, I finally received a
letter from Nikon showing the wrong lens model and claiming a
repair price as expensive as the lens. If I declined the repair,
it would be ten days before they even sent the lens back to me!. I
called and the person in service was absolutely of no value in the
matter. This was after waiting on hold for 40 minutes. This meant
a promised repair of 7-10 days would actually take over a month.

My emails to Nikon are ALWAYS met with generic responses of no
value. The inaccuracy of the information they provide through tech
support a great deal of the time shows that their representatives
are not adequately trained.

Furthermore, they are delivering products to market with
significant flaws....something that didn't happen when Nikon was so
superior to the others. Now, Nikon is starting to become "just
another manufacturer". Cameras with focus issues, VR lenses with
malaligned elements, software glitches, focus errors in lenses...
the list is endless.

Nikon's customer service is so poor that they act as if they are
doing you a favor by "letting" you buy their products.

I'm extremely let down by this company. The simple fact is that
another big manufacturer is making products every bit as good, with
a very extensive sysytem offering, where warranties are offered
world wide, as well.

Please don't post a defense stating that this is a sign of the
times, or is Nikon's way of lowering costs etc. We know all that.
The problem is Nikon's management style and the way that they now
run their company. It is no longer a "quality above all else" firm.

Keep your eye on eBay, because I may be having a fire sale soon!
Click to expand...
 
Well, last week I decided to give their customer service a try. I've bought a used F100 for my film needs, and it came without the manual, so I emailed them asking if I can buy the manual from them. Lo and behold, within 3 days they've provided an exhaustive reply to my question.

It's either in their online store (which it isn't at the moment) or I need to call a phone number to get it, which I'm going to do on monday.

So I don't buy "my emails remain unanswered" argument at the very least.
 
It's good to hear that it hasn't been bad for you.
Ozzie Fior said:
What Nion center are you dealing with? I nromally deal with Nikon
Torrance, CA, USA, and they have always treated me very well, and
processed equipment faster than promised. Of course, I do not earn
my living as a photographer, so I can afford to wait a week.I too
was upset Poff) about having to send my NEW camera in for focus
check, but it was back at my doorstep within seven days. Truly, I
wouldn't expect service from other brands to be sufficiently
better, ort early samples of new products to be any more trouble
free.

All I'm saying is "don't cut off your nose to spite your face".
Will selling all you nikon gear at a loss to jump ship guarantee
you the satisfaction you seek?

Hope thing work out

Ozzie Fior
Travis G VanDenBerg said:
I've used Nikon camera's for the last 24 years.

I have owned or currently own the following:
Nikon F w/ motor
Nikon FA w/ motor
Nikon F3 w/ motor
Nikon FG w/ motor
Nikon EM w/ motor
2 D70s
SB-16
SB-E
55mm Macro
70-210mm
300mm
18-35mm
28-70mm
35-70
teleconverters
50mm
70-300 G and ED
18-70mm
28mm
35mm
85mm

One thing I've learned; the older the Nikon gear, the better the
quality.

NEEDLESS TO SAY, I"VE SPENT A FAIR AMOUNT OF $$$ WITH NIKON.

It used to be that Nikon were so far superior to Canon, Minolta,
etc in system and design, that Nikon really were the only way to
go.

However, I have the strongest urge today to sell everything and buy
a different brand.

My dealings with Nikon lately have been absolutely horrible. I
have needed to call tech support regarding issues with software,
cameras, and lenses. Telephone hold times have been over 30
minutes. In every case the tech support representative was
clueless and of zero help. I knew more about the product than the
Nikon tech rep in EVERY case. Each of the issues were related to
flaws in their products.

Secondly, I needed to send a lens in for repair. The service
person was unable to answer my questions at all, saying she just
was there to answer phones and had no technical knowledge.
However, she did promise that the repair process would take 7-10
days from the time they received the camera.

Sixteen day after they received teh package, I finally received a
letter from Nikon showing the wrong lens model and claiming a
repair price as expensive as the lens. If I declined the repair,
it would be ten days before they even sent the lens back to me!. I
called and the person in service was absolutely of no value in the
matter. This was after waiting on hold for 40 minutes. This meant
a promised repair of 7-10 days would actually take over a month.

My emails to Nikon are ALWAYS met with generic responses of no
value. The inaccuracy of the information they provide through tech
support a great deal of the time shows that their representatives
are not adequately trained.

Furthermore, they are delivering products to market with
significant flaws....something that didn't happen when Nikon was so
superior to the others. Now, Nikon is starting to become "just
another manufacturer". Cameras with focus issues, VR lenses with
malaligned elements, software glitches, focus errors in lenses...
the list is endless.

Nikon's customer service is so poor that they act as if they are
doing you a favor by "letting" you buy their products.

I'm extremely let down by this company. The simple fact is that
another big manufacturer is making products every bit as good, with
a very extensive sysytem offering, where warranties are offered
world wide, as well.

Please don't post a defense stating that this is a sign of the
times, or is Nikon's way of lowering costs etc. We know all that.
The problem is Nikon's management style and the way that they now
run their company. It is no longer a "quality above all else" firm.

Keep your eye on eBay, because I may be having a fire sale soon!
Click to expand...
Click to expand...
 
Paul.R.Lindqvist said:
I was refering to the nontolerance the original poster has against
those who has another experience of Nikon Support.

Is it fair to say?

Just cause some people dont have BF it doesnt mean it doesnt exist. Just cause some people does have BF it doesn mean everybody does.

I will now go even furterh with this

Just cuz i have had nothing but a pleasent experience with Swedish
Nikon customer service, doesnt mean they r flawless or perfect
around the globe.

Now pay attention here comes the final.

Just cause the original poster experience with Nikon support was
bad doesnt mean Nikon support is worthless and that the company is
out to take ur milkmoney.

As for the original posters naive thoughts about Canon and other
manufacturers never had any QC issues with the cameras/models...
Well i suggest a litter search on the forum, and one might just be
somewhat enlightened.

I for one rarely soley take a rant post on a forum as advice/heads
up. But then again thats just my opinion.
--
Regards
Paul L.
Click to expand...
Fair enough. I wouldn't take one sole rant as an indication of poor customer service. I would take multiple rants on a small forum as a warning sign though. I know that their are plenty of people here that have never and probably never will have a problem with Nikon customer support. I've personally got one Nikon with more than 16,000 pictures taken on it now. I've never had a problem with it. If this forum is any indication though it might be prudent for me to really look hard at what Canon has to offer. Oh well.
 
Greg Zillgitt said:
brokenz said:
You frequent many forums besides the ones here? LOL.
Click to expand...
And your point is?

--
http://www.pbase.com/gzillgi
Click to expand...
My point is that you are obviously not very internet savvy if this is the first time that you've seen someone try to get a response out of a company this way or if you think the use of a forum in this manner is anything new. Your "what a load of cr@p" response would almost make me think that you want him to just take it lying down from Nikon. I'm sure that's not what you meant though.
 
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