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Nikon keeps letting me down.

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You attempts at using ridicule and belittlement of forum members only makes your opinions and statements less credible. No facts, no evidence, and no surveys lead me to believe that you are a disgruntled customer who has a bone to pick. The simple fact that you make implications in regard to others opinions and beliefs makes it appear as you truly have none of your own. You started a discussion(for lack of a better term) about quality control and instead turn it into something personal with the way you attempt at putting others down when they do not agree with what you say. Well, time to do what I truly enjoy! Go and take photos with the Superbly crafted Nikon products that I own!

Best regards,
Thomas
Travis G VanDenBerg said:
...I guess if you buy something, you both have to convince yourself
that EVERYTHING about it is perfect or you don't feel justified in
the purchase. Of course you wouldn't want to realize that maybe
you could have done better....

If you feel that Nikon products are close to perfect or that their
customer service is exactly at the level they need to be, you are
nothing more than an ostrich with its head in the sand.

You can still like the product overall while being objective about
its shortcomings.

The OBJECTIVE facts are that Nikon products have lowered in quality
control, are no longer as superior as they once were, and that
their customer service in the USA is terrible.

Their competitors are doing much better than in the "old" days.

You don't need to take it as a personal insult that you may have
bought a product from a company that has gone downhill somwhat.
Click to expand...
 
Travis G VanDenBerg said:
I'm not upset at all...not even in the slightest. I really enjoy
thowing out a tidbit and watching heated debate. Every time
someone responds, the post goes back up to the top, where eveyone
sees it. I especially enjoy the fact that this is getting to
Nikon and dealers and reps.

This is working exactly the way it should. This is exactly what I
expected. This is one of the best attributes of a free market.

Thanks for the response.
Click to expand...
What a load of cr@p.

--
http://www.pbase.com/gzillgi
 
Travis G VanDenBerg said:
Please answer the questions Thomas. Show us that you are a thinker.
Click to expand...
Now Now Girls. It no good fighting with one another.

It is a managemanrt problem when the staff argue amonst themselves.

Yes we have been working for them by purchasing with our hard earnd money.

Seriosly dont you think they at best are out of touch with the situaltion or are unindated with problems or at worst arrigant. Give them due credit as a company bear in mind they have an engineer mind set. Whereas Canon have a marketing mind set and bring out a new product every 6 months or so,which makes getting thier equipment an expensive exersise.

So to sum up Nikon are engineers and are gobsmacked with their sucsess with the D70 with in my opinion was rushed onto the market and has poor checking and testing in the factory, berhaps expection to much in such a short time span. Whereas Canon used the customer to do thier research with the D30 six months later the D60 then the D10 and throw in the 300D for luck.

Arigance is the company killer these days as long as rubbish is processed with an ISO number its ok, common sences is out.
MikeS
 
Travis G VanDenBerg said:
Because I will tell everyone my story, post it on my websites,
teach it to students, and not give Nikon any more money. Plus I've
now written letters directly to them with the same information
included.

Angry customer issues that go unresolved are a sign of a company
that long-term will head downhill.
Click to expand...
I agree look what is happening to Marks and Spencer? Arrigance will kill the fat cat, cusomer dissatisfaction won't bring it back.
 
...quite a bit. Of course, there are those that agree and those that don't. That was expected. If you work for Nikon, I can understand why you are becoming so involved in this discussion. Otherwise, you might just be getting yourself worked up.
 
montecristo2424 said:
All in all i think i have to agree with cust service..
I bought my d70 took it home looked in the box and saw that the
view finder was cracked and the lens zoom was stiff, obvious impact
damage.. I left for a trip that day and i was gone for 2 days. I
took the camera back to the store and they said " well we opend the
box to inspect the camera, but we diddnt drop it" They would not
give money back or exchange it.. so they were obviously covering
for one of their employees that was all excited to see a d70 and
then dropped it and tried to pawn it off to me.

Sent it to nikon and they wanted to charge me 650 dollars to repair
it. I fought with a manager for 2 weeks before he dropped the
repair to 350 dollars. Saying "given the circumstances this is all
we can do for you" An obvious inferrence to " you dropped your
camera and we are tired of hearing you whine"
This was still obviously unacceptable..I called my bank to discuss
any options.. Supposedly i could do a chargeback and nikon would be
stcuk with no money and a broken camera.. I wrote an email to the
manager i was speaking with in torence and explained what i was
planning and somehow the next day i received an email that he would
waive all the charges and have the camera back to me in less than a
week.
A week later i received the body with no Lens!! So then i email him
back and have the lens back in 3 more days. All in all i bought the
camerea just to send it back and wait a month to take
pictures...and have an extreme hassle just to get a working camera.
beyond disgusting!
Hopefully i have no more problems with the camera from here out
Nate
Click to expand...
This is not Nikon's Customer Service, not Nikons fault u got a dirty Retailer. Offcourse they gonna charge for reparing a camera wich faults dont fall under warranty. Its ur Retailer that r at faulth here.

Best
--
Regards
Paul L.

 
The problem is that no one today is willing to pay extra for good customer service. Before the 3 or 4 that are willing jump in and counter that, look around you and see what type of companies are growing. I see very few if any consumer level companies growing that have higher prices, but great customer service.

Companies today are under constant price pressure. You might say that you would be willing to pay $100 or $200 extra for a Nikon if it came with stellar service - toll free tech support, speaking to operators who understand what you are talking about and can speak your language, great warranties with top notch repair service. But the majority of consumers just look at the bottom line price.

Today most companies try to provide adequate customer service. This is planned, they do ratings and look at their ratings vs their competitors ratings. Bottom line, I doubt you that having a lot of Nikon Sr. Mgnt read this will make a difference. They might actually take care of one squeaky wheel to quite it down, but it won't change their attitude or support plan.

BTW, I have never owned a Nikon, but I really doubt their current service level is any worse than Canon. I have no doubt that it is far superior to most other consumer camera companies.

Ed
Travis G VanDenBerg said:
I've used Nikon camera's for the last 24 years.

I have owned or currently own the following:
Nikon F w/ motor
Nikon FA w/ motor
Nikon F3 w/ motor
Nikon FG w/ motor
Nikon EM w/ motor
2 D70s
SB-16
SB-E
55mm Macro
70-210mm
300mm
18-35mm
28-70mm
35-70
teleconverters
50mm
70-300 G and ED
18-70mm
28mm
35mm
85mm

One thing I've learned; the older the Nikon gear, the better the
quality.

NEEDLESS TO SAY, I"VE SPENT A FAIR AMOUNT OF $$$ WITH NIKON.

It used to be that Nikon were so far superior to Canon, Minolta,
etc in system and design, that Nikon really were the only way to
go.

However, I have the strongest urge today to sell everything and buy
a different brand.

My dealings with Nikon lately have been absolutely horrible. I
have needed to call tech support regarding issues with software,
cameras, and lenses. Telephone hold times have been over 30
minutes. In every case the tech support representative was
clueless and of zero help. I knew more about the product than the
Nikon tech rep in EVERY case. Each of the issues were related to
flaws in their products.

Secondly, I needed to send a lens in for repair. The service
person was unable to answer my questions at all, saying she just
was there to answer phones and had no technical knowledge.
However, she did promise that the repair process would take 7-10
days from the time they received the camera.

Sixteen day after they received teh package, I finally received a
letter from Nikon showing the wrong lens model and claiming a
repair price as expensive as the lens. If I declined the repair,
it would be ten days before they even sent the lens back to me!. I
called and the person in service was absolutely of no value in the
matter. This was after waiting on hold for 40 minutes. This meant
a promised repair of 7-10 days would actually take over a month.

My emails to Nikon are ALWAYS met with generic responses of no
value. The inaccuracy of the information they provide through tech
support a great deal of the time shows that their representatives
are not adequately trained.

Furthermore, they are delivering products to market with
significant flaws....something that didn't happen when Nikon was so
superior to the others. Now, Nikon is starting to become "just
another manufacturer". Cameras with focus issues, VR lenses with
malaligned elements, software glitches, focus errors in lenses...
the list is endless.

Nikon's customer service is so poor that they act as if they are
doing you a favor by "letting" you buy their products.

I'm extremely let down by this company. The simple fact is that
another big manufacturer is making products every bit as good, with
a very extensive sysytem offering, where warranties are offered
world wide, as well.

Please don't post a defense stating that this is a sign of the
times, or is Nikon's way of lowering costs etc. We know all that.
The problem is Nikon's management style and the way that they now
run their company. It is no longer a "quality above all else" firm.

Keep your eye on eBay, because I may be having a fire sale soon!
Click to expand...
--
Ed
http://www.cbrycelea.com/photos/
 
Snip> that I don't care about the fact that many companies are going
Travis G VanDenBerg said:
downhill. What I do care about is integrity. Integrity is
something that is really lowering at Nikon.
Click to expand...
Is it true if your a profesional you can get instant repairs done by Nikon if you have have a service contract?

Also can one get an extended warrenty because, if what your all saying about reliability is true, dont you think a Nikon extended warrenty would be a good idea?
 
I am a 1st time owner of Nikon (d70). So far, I am not impressed.

To sum up my experience,

-back focus

-"slight" improvement (resolution/noise/purple fring) over canon point and shoot.
-sub-bar pictures straight out of camera (exposure, color).

-useless/barebone software for a camera that really needs all the helps in software.
-Over 30 min. waiting on the phone to talk to some one from nikon.

Hopefully, I'll get my d70 back within the time frame that was promised with the back focus fixed. I don't know if 10D is better... but so far I have no problem with Canon S45/A80. Actually, without buying d70, I wouldn't appreciate S45/A80 as much.
Travis G VanDenBerg said:
I've used Nikon camera's for the last 24 years.

I have owned or currently own the following:
Nikon F w/ motor
Nikon FA w/ motor
Nikon F3 w/ motor
Nikon FG w/ motor
Nikon EM w/ motor
2 D70s
SB-16
SB-E
55mm Macro
70-210mm
300mm
18-35mm
28-70mm
35-70
teleconverters
50mm
70-300 G and ED
18-70mm
28mm
35mm
85mm

One thing I've learned; the older the Nikon gear, the better the
quality.

NEEDLESS TO SAY, I"VE SPENT A FAIR AMOUNT OF $$$ WITH NIKON.

It used to be that Nikon were so far superior to Canon, Minolta,
etc in system and design, that Nikon really were the only way to
go.

However, I have the strongest urge today to sell everything and buy
a different brand.

My dealings with Nikon lately have been absolutely horrible. I
have needed to call tech support regarding issues with software,
cameras, and lenses. Telephone hold times have been over 30
minutes. In every case the tech support representative was
clueless and of zero help. I knew more about the product than the
Nikon tech rep in EVERY case. Each of the issues were related to
flaws in their products.

Secondly, I needed to send a lens in for repair. The service
person was unable to answer my questions at all, saying she just
was there to answer phones and had no technical knowledge.
However, she did promise that the repair process would take 7-10
days from the time they received the camera.

Sixteen day after they received teh package, I finally received a
letter from Nikon showing the wrong lens model and claiming a
repair price as expensive as the lens. If I declined the repair,
it would be ten days before they even sent the lens back to me!. I
called and the person in service was absolutely of no value in the
matter. This was after waiting on hold for 40 minutes. This meant
a promised repair of 7-10 days would actually take over a month.

My emails to Nikon are ALWAYS met with generic responses of no
value. The inaccuracy of the information they provide through tech
support a great deal of the time shows that their representatives
are not adequately trained.

Furthermore, they are delivering products to market with
significant flaws....something that didn't happen when Nikon was so
superior to the others. Now, Nikon is starting to become "just
another manufacturer". Cameras with focus issues, VR lenses with
malaligned elements, software glitches, focus errors in lenses...
the list is endless.

Nikon's customer service is so poor that they act as if they are
doing you a favor by "letting" you buy their products.

I'm extremely let down by this company. The simple fact is that
another big manufacturer is making products every bit as good, with
a very extensive sysytem offering, where warranties are offered
world wide, as well.

Please don't post a defense stating that this is a sign of the
times, or is Nikon's way of lowering costs etc. We know all that.
The problem is Nikon's management style and the way that they now
run their company. It is no longer a "quality above all else" firm.

Keep your eye on eBay, because I may be having a fire sale soon!
Click to expand...
 
Where should he have started it? The Canon forum perhaps? LOL!

Alot of people have been keeping an eye on this forum, contemplating the future possible purchase of a D70. His post makes one think. I for one appreciate the heads up. Considering his experience and extensive collection from the Nikon system I won't dismiss opinion as quickly as some of you have. I'm leaning more and more towards the Canon system. The amount of complaints I've seen in this forum vs. the Canon forums is the reason. I think he's accomplishing what he set out to do.
Paul.R.Lindqvist said:
What did expect when u started a thread like this in the D70 forum,
seems to me ur a very emitional man that take things a tad
personal. If u dont like the Nikon customer service, thats fine,
now move on. No need to cry about it.

Best of luck on ur quest for the Flawless customer service.

"• lame [leɪm]

adj. crippled, handicapped, disabled or deformed (especially of a
leg or foot); injured, defective; ineffectual, unconvincing, weak;
not fashionable, unsophisticated (Slang)
"

Best
--
Regards
Paul L.

Click to expand...
 
A.Underwood said:
I don't even want to read all of the responses in here because I'm
sure they did a good job.

The problem is the world we live in today everybody wants things
done NOW! Now Now Now!! Think about what that customer service
would have been like 25 years ago. What you did was the same thing
now. You sent it in. Now they at least try to have customer support
on the phone to help you but like you said they can only do so much.

People now have the internet to complain about things and blow
things out of proportion to give all the rest of the NOW NOW NOW
people a single view to ruin it all.
Click to expand...
How long should it take to get a repair under warranty?
 
Dear Travis G VanDenBerg,

I am realy sorry for you. I understand your feelings too....

But, if you change to Canon or another brand do you realy think it will help you?

When they loose one customer it means loosing tens of more customers.

If there is something I can do for you I will support you. But, I think I just can write an e-mail to them to be more carreful to their customers.

If you can give me the e-mail address I will do it for you. If you think it's ok for you I will support you.

May be here, in this forum, there will be more friends can do it for you too...

I believe you are not a troll. You are honest, telling the truth and your heart is realy broken by the Service Center. But, if Nikon serves you well

years and you were happy with Nikon till now, I think the best thing is to support you.

That's what I can do.....

Good Luck.....

--
We are a family over here and we have lots of things to learn from eachother.
The Conqueror
 
Travis G VanDenBerg said:
I'm not upset at all...not even in the slightest. I really enjoy
thowing out a tidbit and watching heated debate. Every time
someone responds, the post goes back up to the top, where eveyone
sees it. I especially enjoy the fact that this is getting to
Nikon and dealers and reps.

This is working exactly the way it should. This is exactly what I
expected. This is one of the best attributes of a free market.

Thanks for the response.
Click to expand...
You're so smart and cunning, Mr. VanDenBerg... How genius of you to use and abuse fellow forum members to help you in your own personal fight against Nikon service :-P

So you're even stupid enough to admit that you're being inflammatory just to get your thread going. Well, there's a name for that: Troll.

When will you understand that people get annoyed because you attack them - NOT because you complain about Nikon. You should be able to differentiate between these two things. It's not very hard.

My last post on this thread. So you just keep on smiling in your own condescending selfsatisfaction because your thread got bumped yet again. You will no doubt post to tell me this. How sad... Well, it was fun - bye.

Take care, old man.

Thomas.
 
brokenz said:
Paul.R.Lindqvist said:
What did expect when u started a thread like this in the D70 forum,
seems to me ur a very emitional man that take things a tad
personal. If u dont like the Nikon customer service, thats fine,
now move on. No need to cry about it.

Best of luck on ur quest for the Flawless customer service.

"• lame [leɪm]

adj. crippled, handicapped, disabled or deformed (especially of a
leg or foot); injured, defective; ineffectual, unconvincing, weak;
not fashionable, unsophisticated (Slang)
"

Best
--
Regards
Paul L.

Click to expand...
Click to expand...
Did i tell him where to start it ? i merely asked what he thought he would gain by posting a rant thread about Nikon in the D70 forum. Obviesley he didnt want a debate, just a litte attention. As for u leaning towards Canon good for u. Go for what makes u happy, No need to blame us that actually r satisfied.

Best
--
Regards
Paul L.

 
Paul.R.Lindqvist said:
brokenz said:
Paul.R.Lindqvist said:
What did expect when u started a thread like this in the D70 forum,
seems to me ur a very emitional man that take things a tad
personal. If u dont like the Nikon customer service, thats fine,
now move on. No need to cry about it.

Best of luck on ur quest for the Flawless customer service.

"• lame [leɪm]

adj. crippled, handicapped, disabled or deformed (especially of a
leg or foot); injured, defective; ineffectual, unconvincing, weak;
not fashionable, unsophisticated (Slang)
"

Best
--
Regards
Paul L.

Click to expand...
Click to expand...
Did i tell him where to start it ? i merely asked what he thought
he would gain by posting a rant thread about Nikon in the D70
forum. Obviesley he didnt want a debate, just a litte attention.
As for u leaning towards Canon good for u. Go for what makes u
happy, No need to blame us that actually r satisfied.

Best
--
Regards
Paul L.

Click to expand...
Blaming you? On that I'm confused. You are referring to his responses or mine? My decisions are based on the numerous issues I keep reading about in this forum. The fact that someone who had bought into the whole Nikon system is having such a bad experience with customer support is just the icing on the cake.

I agree that he seems almost irrational in his zeal for getting back at them but I can think back to the poor customer service experiences that I've had and sort of sympathize. One that comes to mind is the experiences with GM over a 95 Z28 that I had bought brand new. Guess how many GM products I've purchased since. The other is a problem with online vendor that I carried to a public forum to get resolved. He may not accomplish what he thinks he will but he's gotten atleast a one person convinced that the D70 is something that it's better to wait on and looking even harder at Canon's offerings.
 
brokenz said:
Paul.R.Lindqvist said:
brokenz said:
Paul.R.Lindqvist said:
What did expect when u started a thread like this in the D70 forum,
seems to me ur a very emitional man that take things a tad
personal. If u dont like the Nikon customer service, thats fine,
now move on. No need to cry about it.

Best of luck on ur quest for the Flawless customer service.

"• lame [leɪm]

adj. crippled, handicapped, disabled or deformed (especially of a
leg or foot); injured, defective; ineffectual, unconvincing, weak;
not fashionable, unsophisticated (Slang)
"

Best
--
Regards
Paul L.

Click to expand...
Click to expand...
Did i tell him where to start it ? i merely asked what he thought
he would gain by posting a rant thread about Nikon in the D70
forum. Obviesley he didnt want a debate, just a litte attention.
As for u leaning towards Canon good for u. Go for what makes u
happy, No need to blame us that actually r satisfied.

Best
--
Regards
Paul L.

Click to expand...
Blaming you? On that I'm confused. You are referring to his
responses or mine? My decisions are based on the numerous issues I
keep reading about in this forum. The fact that someone who had
bought into the whole Nikon system is having such a bad experience
with customer support is just the icing on the cake.

I agree that he seems almost irrational in his zeal for getting
back at them but I can think back to the poor customer service
experiences that I've had and sort of sympathize. One that comes to
mind is the experiences with GM over a 95 Z28 that I had bought
brand new. Guess how many GM products I've purchased since. The
other is a problem with online vendor that I carried to a public
forum to get resolved. He may not accomplish what he thinks he will
but he's gotten atleast a one person convinced that the D70 is
something that it's better to wait on and looking even harder at
Canon's offerings.
Click to expand...
I was refering to the nontolerance the original poster has against those who has another experience of Nikon Support.

Is it fair to say?

Just cause some people dont have BF it doesnt mean it doesnt exist. Just cause some people does have BF it doesn mean everybody does.

I will now go even furterh with this

Just cuz i have had nothing but a pleasent experience with Swedish Nikon customer service, doesnt mean they r flawless or perfect around the globe.

Now pay attention here comes the final.

Just cause the original poster experience with Nikon support was bad doesnt mean Nikon support is worthless and that the company is out to take ur milkmoney.

As for the original posters naive thoughts about Canon and other manufacturers never had any QC issues with the cameras/models... Well i suggest a litter search on the forum, and one might just be somewhat enlightened.

I for one rarely soley take a rant post on a forum as advice/heads up. But then again thats just my opinion.
--
Regards
Paul L.

 
You don't even have a SB-800. I have sold off most of my Nikon film gears not because I am fed up with nikon but because I have no use of film gear any more.
Travis G VanDenBerg said:
I've used Nikon camera's for the last 24 years.

I have owned or currently own the following:
Nikon F w/ motor
Nikon FA w/ motor
Nikon F3 w/ motor
Nikon FG w/ motor
Nikon EM w/ motor
2 D70s
SB-16
SB-E
55mm Macro
70-210mm
300mm
18-35mm
28-70mm
35-70
teleconverters
50mm
70-300 G and ED
18-70mm
28mm
35mm
85mm

One thing I've learned; the older the Nikon gear, the better the
quality.

NEEDLESS TO SAY, I"VE SPENT A FAIR AMOUNT OF $$$ WITH NIKON.

It used to be that Nikon were so far superior to Canon, Minolta,
etc in system and design, that Nikon really were the only way to
go.

However, I have the strongest urge today to sell everything and buy
a different brand.

My dealings with Nikon lately have been absolutely horrible. I
have needed to call tech support regarding issues with software,
cameras, and lenses. Telephone hold times have been over 30
minutes. In every case the tech support representative was
clueless and of zero help. I knew more about the product than the
Nikon tech rep in EVERY case. Each of the issues were related to
flaws in their products.

Secondly, I needed to send a lens in for repair. The service
person was unable to answer my questions at all, saying she just
was there to answer phones and had no technical knowledge.
However, she did promise that the repair process would take 7-10
days from the time they received the camera.

Sixteen day after they received teh package, I finally received a
letter from Nikon showing the wrong lens model and claiming a
repair price as expensive as the lens. If I declined the repair,
it would be ten days before they even sent the lens back to me!. I
called and the person in service was absolutely of no value in the
matter. This was after waiting on hold for 40 minutes. This meant
a promised repair of 7-10 days would actually take over a month.

My emails to Nikon are ALWAYS met with generic responses of no
value. The inaccuracy of the information they provide through tech
support a great deal of the time shows that their representatives
are not adequately trained.

Furthermore, they are delivering products to market with
significant flaws....something that didn't happen when Nikon was so
superior to the others. Now, Nikon is starting to become "just
another manufacturer". Cameras with focus issues, VR lenses with
malaligned elements, software glitches, focus errors in lenses...
the list is endless.

Nikon's customer service is so poor that they act as if they are
doing you a favor by "letting" you buy their products.

I'm extremely let down by this company. The simple fact is that
another big manufacturer is making products every bit as good, with
a very extensive sysytem offering, where warranties are offered
world wide, as well.

Please don't post a defense stating that this is a sign of the
times, or is Nikon's way of lowering costs etc. We know all that.
The problem is Nikon's management style and the way that they now
run their company. It is no longer a "quality above all else" firm.

Keep your eye on eBay, because I may be having a fire sale soon!
Click to expand...
--
http://www.pbase.com/franklin
 
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