Problems with New 1D MkII - Should I Accept This?

Vicky-H · May 21, 2004

Hi

My New 1D MkII turned up yesterday, on opening the package I found that all the items in the box had already been opened and put back in the box,

The Shot Counter Read 100-0136 so the camera had already been used for 136 shots,

On taking a couple of test shots I noticed numerous dust marks on the sensor,

I called the supplying store who just played dumb and suggested I contact Canon, anyway after a lot of backward and forwards the result is

Canon will clean the senor if I return the unit to them, the store will can't exchange the unit for a new one (As they don't have any for the foreseeable future!), so my alternatives

1: Keep the camera they supplied and swallow the fact they supplied me used goods as new

2: Return it for a refund, and be without a 1D MkII for heavens knows how long, (Know ing if I do return it they will just put it straight out to the next person on the waiting list

I am really torn, I hate being ripped off by a store, but really not sure what to do

Advice/Opinions Appreciated

Victoria

mikecol · May 21, 2004

Hi Vicky,

If the camera is in perfect shape other than some shots taken and a dusty sensor I would keep it. You will need to be able to clean the sensor in the future after you use it. Both of my MKII's were untouched but they both had dust on the sensors.

Mike

waterskier · May 21, 2004

Vicky-H said:
Hi

My New 1D MkII turned up yesterday, on opening the package I found
that all the items in the box had already been opened and put back
in the box,

The Shot Counter Read 100-0136 so the camera had already been used
for 136 shots,

Many people have gotten 1Ds and 1D cameras with dust already on them from the factory so that is no big deal and actually pretty common.

136/200,000 = 0.00068 or 0.068 % of the claimed life expectancy of that camera before it needs a new shutter. It appears that someone did a quick test and put it back in the box.

I understand the desire to open the plastic yourself and smell the chemicals, but of it is working properly, I wouldn't worry about this. I would just use it and be happy I had one.

Vicky-H · May 21, 2004

Hi Guys

Thanks for your comments, I think you are right, it was just that NewCar thing, I suppose I was more dissapointed that someone had got to it first,

I did manage to get the store to pricematch an online outfit (Who had no stock anyway), ended up paying £2920 UK Still about $5150 well above US price but not bad for the UK!!

So Suppose I will go play with it tomorrow!

waterskier said:
I understand the desire to open the plastic yourself and smell the
chemicals, but of it is working properly, I wouldn't worry about
this. I would just use it and be happy I had one.

mad kap · May 21, 2004

mikecol said:
Hi Vicky,

If the camera is in perfect shape other than some shots taken and a
dusty sensor I would keep it. You will need to be able to clean
the sensor in the future after you use it. Both of my MKII's were
untouched but they both had dust on the sensors.

Mike

Mike

I want to be doing what your doing if you can afford 2 mk2.

Fill us in.

Mike

M_Cones · May 21, 2004

Hi,

Which store did you use?
I sent my 1D MKII back four weeks ago because the rotation sensor was broken.

Still waiting for my replacement camera. :-( UK Supply is apparently another 2-3 weeks away.

It will be replaced not repaired because it was only two hours old!

I wonder if somebody got my repaired camera as a new one?

Mark

Vicky-H said:
Thanks for your comments, I think you are right, it was just that
NewCar thing, I suppose I was more dissapointed that someone had
got to it first,

I did manage to get the store to pricematch an online outfit (Who
had no stock anyway), ended up paying £2920 UK Still about $5150
well above US price but not bad for the UK!!

So Suppose I will go play with it tomorrow!

Vicky-H said:

I understand the desire to open the plastic yourself and smell the
chemicals, but of it is working properly, I wouldn't worry about
this. I would just use it and be happy I had one.

Click to expand...

--
Cone's Stuff http://www.cones.free-online.co.uk
Mostly Torches, Watches & Knives + the odd RC Airplane!

Masterdeath · May 21, 2004

Your camera was a display or play with camera.. OR someone returned theirs..

let me explain what I see all the time... I went into my local store 6-7 months ago, and everyone was playing with a D2H... They handed it to me and I used it also.. about 4 people were using it and changing lenses and stuff.. One person asked if he could buy it and the salesman said its allready sold and the owner is supposed to pick it up later that day.. UGH...

This is how you tell the difference if yours was a play with model OR if someone may have owned it..

If the software is opened or some of the cables packs are open..

On a retail floor the most they will open is the battery, charger, AC power and the camera..

waterskier said:
Vicky-H said:

Hi

My New 1D MkII turned up yesterday, on opening the package I found
that all the items in the box had already been opened and put back
in the box,

The Shot Counter Read 100-0136 so the camera had already been used
for 136 shots,

Click to expand...

Many people have gotten 1Ds and 1D cameras with dust already on
them from the factory so that is no big deal and actually pretty
common.

136/200,000 = 0.00068 or 0.068 % of the claimed life expectancy of
that camera before it needs a new shutter. It appears that someone
did a quick test and put it back in the box.

I understand the desire to open the plastic yourself and smell the
chemicals, but of it is working properly, I wouldn't worry about
this. I would just use it and be happy I had one.

mark kay · May 21, 2004

Vicki i have had all the 1D, 1Ds and mkII. all have come with varying degrees of dust on the sensor... The shot number is related to the CF card you used. If it had been used in other cameras, ti will not read zero so you cannot be sure it was used. Regarding the packing, if the camera was just unpacked and not used that is not a big deal. How did you knw it was repacked

Vicky-H said:
Hi

My New 1D MkII turned up yesterday, on opening the package I found
that all the items in the box had already been opened and put back
in the box,

The Shot Counter Read 100-0136 so the camera had already been used
for 136 shots,

On taking a couple of test shots I noticed numerous dust marks on
the sensor,

I called the supplying store who just played dumb and suggested I
contact Canon, anyway after a lot of backward and forwards the
result is

Canon will clean the senor if I return the unit to them, the store
will can't exchange the unit for a new one (As they don't have any
for the foreseeable future!), so my alternatives

1: Keep the camera they supplied and swallow the fact they supplied
me used goods as new

2: Return it for a refund, and be without a 1D MkII for heavens
knows how long, (Know ing if I do return it they will just put it
straight out to the next person on the waiting list

I am really torn, I hate being ripped off by a store, but really
not sure what to do

Advice/Opinions Appreciated

Victoria

Steve_Horn · May 21, 2004

I know how you feel about somebody handling your new baby but you should be able to clear the dust with a blower and the chances are that it will work perfectly.

Give it a really good inspection and test in the next couple of days. Even if it has been opened and handled it is a bad idea to return a camera with no faults. You might be unlucky and get a bad replacement.

--
Steve Horn
Gallery http://www.pbase.com/stevehorn/selected

john cornicello · May 21, 2004

I'm going through the same thing. But the camera seems to be working fine (and no visible dust). The store offered to take it back and wait for a new one. But who knows when that will come in.

Everything is in pristine condition. None of the software packages had been opened. I knew it because the battery was fully charged and flash exposure compensation was set on the camera (along with one custom function changed).

I think we'll be OK.

Vicky-H said:
Hi

My New 1D MkII turned up yesterday, on opening the package I found
that all the items in the box had already been opened and put back
in the box,

Masterdeath · May 21, 2004

Yea you had one they were either showing to costumers or using themself for play

john cornicello said:
Everything is in pristine condition. None of the software packages
had been opened. I knew it because the battery was fully charged
and flash exposure compensation was set on the camera (along with
one custom function changed).

I think we'll be OK.

Vicky-H said:

Hi

My New 1D MkII turned up yesterday, on opening the package I found
that all the items in the box had already been opened and put back
in the box,

Click to expand...

Steven Noyes · May 21, 2004

So it has dust. Big deal. It won't be the last time since this will happen every time you take the lens off. For all anyone knows, this happened the first time you took the body cap off and put on a lens.

136 shots? Was it a new CF card. The default (on the 1D anyway) is to use the current card/start over on format. It was not continuous. This might be different on the Mk II.

Not to sound harsh, but itf there are no signs of damage and the thing works (dust aside, because dust happens), then why not simply go out and use the camera?

Steven

Vicky-H said:
Hi

My New 1D MkII turned up yesterday, on opening the package I found
that all the items in the box had already been opened and put back
in the box,

The Shot Counter Read 100-0136 so the camera had already been used
for 136 shots,

On taking a couple of test shots I noticed numerous dust marks on
the sensor,

I called the supplying store who just played dumb and suggested I
contact Canon, anyway after a lot of backward and forwards the
result is

Canon will clean the senor if I return the unit to them, the store
will can't exchange the unit for a new one (As they don't have any
for the foreseeable future!), so my alternatives

1: Keep the camera they supplied and swallow the fact they supplied
me used goods as new

2: Return it for a refund, and be without a 1D MkII for heavens
knows how long, (Know ing if I do return it they will just put it
straight out to the next person on the waiting list

I am really torn, I hate being ripped off by a store, but really
not sure what to do

Advice/Opinions Appreciated

Victoria

--
---
New and Updated!!!
Spring 2004: http://www.pbase.com/snoyes/spring_2004
Mosaics: http://www.pbase.com/snoyes/high_res_mosaics

Vicky-H · May 21, 2004

M_Cones said:
It will be replaced not repaired because it was only two hours old!

I wonder if somebody got my repaired camera as a new one?

It was Jessops, Do you know the Serial Number of your Faulty Unit?.

Vicky-H · May 21, 2004

Masterdeath said:
If the software is opened or some of the cables packs are open..
On a retail floor the most they will open is the battery, charger,
AC power and the camera..

It was a Brand New CFCard so I know that did not register the shots on the camera,

The Date and Time were set, The Battery was charged, All the Leads were loose as was the shoulder strap, it was just a real mess in the box,not just as though the shop had opened the box to show customers,

Regards

Victoria

David Mazeau · May 21, 2004

I'm not sure, but I've always wondered if they almost all come with
dust on the sensor straight from the factory.

My 10D seemed that way (I think), and my 1D Mark II seemed that
way.

I cleaned my 10D once, after owning it for 3 weeks, then never needed
to again. But I don't shoot at above F/9 very often.

Just finished cleaning my 1D Mark II, last Wednesday night.

We'll see when it needs to be cleaned again.

Synful · May 21, 2004

Did they register the serial # with Canon ? what i mean is there is sofftware you can d/l from canon that will require your cameras serial# if they already did that im not sure if you will be able to.

and what kind of morons would not atleast repack the box, i mean atleast make it look nice bfore they sent it to you lol

M_Cones · May 21, 2004

I don't think it will be mine as I used a Canon pro dealer not Jessops.

I expect they had it in the window or on display and thus you have opened boxes.

I think after my 4 week wait for my replacement (and still waiting) I would be tempted to keep the camera you have. Just clean the sensor with an air blower only and check for any problems such as the rotation sensor, main dial problem, and buffer memory faults as seen elsewhere on this forum. If it passes all these (As I am sure it will) just have fun with it!

Mark

Vicky-H said:
Vicky-H said:

It will be replaced not repaired because it was only two hours old!

I wonder if somebody got my repaired camera as a new one?

Click to expand...

It was Jessops, Do you know the Serial Number of your Faulty Unit?.

--
Cone's Stuff http://www.cones.free-online.co.uk
Mostly Torches, Watches & Knives + the odd RC Airplane!

Dan Honemann · May 21, 2004

I remember reading somewhere that Canon's factory line chooses a few cameras at random to test, shooting off a few frames. This may account for the condition of your camera. If so, that's a good thing!

Then again, it might have been a unit returned by someone else, in which case you'd have to wonder about the reason for the return.

In any event, it only makes sense to test the camera thoroughly while it is relatively new and can be exchanged for another if anything is wrong.

Dan

skb558 · May 21, 2004

Vicky,

I had a similar experience when purchasing a 10D late last year. In that event the store admitted to trying to sell me a camera that had been returned with a dead pixel. I declined their offer and went 50 yards down the road and ended up with a faulty machine which had to be replaced because the CF card would not load.

You have asked for opinions on this forum so you are obviously unsure as to what to do. Are you a professional? Has the MkII already replaced an existing camera? Will the wait for a new camera in an unopened box cause you financiial loss?

If the answer to the above questions is 'No' then stick out for a new one. Paying that kind of money for anything gives you the right to expect pristine goods that have not been handled by anyone. If iit was used as a demo (136 or 1360 shots) then you should have benn told this and been offered or negotiated a discount.

I know how rare and coveted these new MkIIs are and I know how disappointing it must be to have one that you are not 100% haopy with.

It's your call, but too many companies will exploit this overwhelming desire to own the latest and greatest. If you feel you've been sold short then stick out for a new camera. You will have consume rights in this, I'm sure.

Shaun

bryce07 · May 21, 2004

Vicky-H said:
Hi

My New 1D MkII turned up yesterday, on opening the package I found
that all the items in the box had already been opened and put back
in the box,

The Shot Counter Read 100-0136 so the camera had already been used
for 136 shots,

On taking a couple of test shots I noticed numerous dust marks on
the sensor,

I called the supplying store who just played dumb and suggested I
contact Canon, anyway after a lot of backward and forwards the
result is

Canon will clean the senor if I return the unit to them, the store
will can't exchange the unit for a new one (As they don't have any
for the foreseeable future!), so my alternatives

1: Keep the camera they supplied and swallow the fact they supplied
me used goods as new

2: Return it for a refund, and be without a 1D MkII for heavens
knows how long, (Know ing if I do return it they will just put it
straight out to the next person on the waiting list

I am really torn, I hate being ripped off by a store, but really
not sure what to do

Advice/Opinions Appreciated

Victoria

Problems with New 1D MkII - Should I Accept This?

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