Beware B&H new shipping methods!!!

Hope they (tripod mounting ring A, sandisk extreme and some film) arrived same and sound in one box.

Henry Posner/B&H Photo-Video said:

They're also MUCH less effective. They're prone to disintegration
and when they do they leave a fine and nasty dust. If exposed to
moisture or humidity they become soggily useless. To top it all
off, they attract roaches and other vermin.

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Do you remember when styrofoam "peanuts" were called "popcorn?" That was from earlier days when popcorn was used as a packing material.

I don't think they buttered or salted it, though.

Ken Plotkin

Henry Posner/B&H Photo-Video said:

Shakmatay said:

I've ordered equipment from B&H in New York for 3 years now. Always
had great service. Packages were always packaged with styrofoam
peanuts "surrounding" the product so as to cushion the impact of
forces on the box.

EXCEPT in the last three weeks, I've had 3 separate orders all
delivered in totally PATHETIC condition...

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I am VERY concerned about this, as is our Management, but from
Shakmatay [[email protected]], which is all the info in your
forum profile, I cannot identify these transactions. PLEASE e-mail
the details to me.

--
Henry Posner
B&H Photo-Video, Inc.

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--

I can not believe that your shipping methods have STILL not changed. After all the complaints and "mettings" your staff has had, this is still a problem!

What is it going to take?

Greg Gebhardt in
Jacksonville, Florida
http://www.pbase.com/greggebhardt

Duck1 said:

Talked with them at B&H today. Seemed to be concerned with what has
happened to my items and how thew were shipped. May have this
worked out. I'll let you know when I get to try out my new stuff.

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I will also post to see how they did. My last package was damaged and opened infront of the UPS driver. A couple of airbags did nopthing to stop the items from moving around in the box nor did it support to prevent crushing of one end.

--
Greg Gebhardt in
Jacksonville, Florida
http://www.pbase.com/greggebhardt

If UPS damages the outer shipping box, I want to know that B&H has packaged my lens or ...? to survive this type of handling. B&H pointing their finger at UPS and saying it's "their fault" isn't good enough for me.

If B&H wants to use a sub-standard carrier like UPS then the burden is on B&H to package the products properly or give the purchaser the option of using as quality company like FedEx.

B&H still has to learn to how package their products! After my two, poorly packaged, B&h lens shipments arrived I looked at the Nikon lens boxes and questioned weather or not Nikon had this kind of abuse in mind when they did the packaging design?

B&H DOES ship my order complete, with the correct items and at a competitive price. But, when I order another lens or my new D2X I will not trust this order to B&H.

jjolly

Nonsence Henry.
You are blowing smoke again. "Moisture, soggily useless" BS.

Peanuts have worked fine for years as these 100 plus costermers are telling you and B&H replaced them with the air filled bags to save B&H a few cents per order. If you have any administration power at B&H, make the changes. If not, admit it and stop making excuses.

In the meantime I am buying all my photo supplies from CALUMET who are courteous and know how to treat their customers.

You people were once King of the hill and are now way down the list due to your not listening to customers.

Henry Posner/B&H Photo-Video said:

Chad Gladstone said:

New shipping peanuts are not only environmentally friendly, but
also edible. They are made out of puffed wheat and other cereals.
I found this out when I saw my two year old chomping on one and
after the shock had subsided, I tasted one and it was...not bad at
all!

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They're also MUCH less effective. They're prone to disintegration
and when they do they leave a fine and nasty dust. If exposed to
moisture or humidity they become soggily useless. To top it all
off, they attract roaches and other vermin.

--
Henry Posner
B&H Photo-Video, Inc.

Click to expand...

Jim said:

Nonsence Henry.
You are blowing smoke again. "Moisture, soggily useless" BS.

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Does it hurt when you do that?

When I said they got soggy I was referring to to organic edible peanuts, not to the polystyrene type.

Jim101232 said:

Peanuts have worked fine for years as these 100 plus costermers are
telling you and B&H replaced them with the air filled bags to save
B&H a few cents per order.

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Oooohhh. So certain and so wrong. Peanuts are A LOT cheaper than air-filled bags. We switched to the bags partially because of the EPA and partially because of customer feedback.

--
Henry Posner
B&H Photo-Video, Inc.

BigPixel said:

Henry Posner of B&H takes the time to come here, ask for specifics
from the original poster so that he can look into the situation and
all you two boneheads can do is enter the thread to moan and
complain some more? Give the man a chance to sort things out.

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THANK YOU!

--
Henry Posner
B&H Photo-Video, Inc.

wwd said:

Just got my 70-200 VR tonight from B&H (NY to OR). Yes it was done
with air pillows. No the lens box was not wrapped. All the pillows
were on one sdie, the lens box on the other, in contact with the
outside box. No apparent damage. Thankfully Nikon does appreciate
the quality of their product. The lens was well packed in the Nikon
box, in its padded cordura carry case. I do not feel that there was
any damage done here. BUT the possibilities are endless.
It it obvious that any thing packed with these air pillows will
simply migrate to bottom and side of its container. There is no
method to secure the pillows around the internal contents.
Perhaps a pillow arrangement with a center area for the contents???

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Your e-mail isn't in your profile so I can't look this up. E-mail the order # to me so I can show the boss and he can cut the ears off the packer.

--
Henry Posner
B&H Photo-Video, Inc.

Can I safely order a 70-200VR from B&H?

I think this lens might be very sensitive to shaking because all the electronic and gyros it has.

Thanks.