Beware B&H new shipping methods!!!

jjolly said:

Here's my "longer" version of problems with B&H shipping....

I ordered a lens last November and it got real crappy packaging,
but no damage to the lens...I think?

The posts your reading now, started back in Feb 04 and a B&H
fellow, Henry Posner, had been following the posts and finally
assured us that the packaging would get better. Based on his
responses, I ordered another lens last week and still got crappy
packaging. So based on the poor packaging combined with horrible
UPS handling, I'm pretty much finished both of them when ever
possible.

I won't even start to tell you about the $3000.00 guitar UPS
destroyed, they ate that one

jjolly

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GeeJay said:

jjolly said:

Here's my "longer" version of problems with B&H shipping....

I ordered a lens last November and it got real crappy packaging,
but no damage to the lens...I think?

The posts your reading now, started back in Feb 04 and a B&H
fellow, Henry Posner, had been following the posts and finally
assured us that the packaging would get better. Based on his
responses, I ordered another lens last week and still got crappy
packaging. So based on the poor packaging combined with horrible
UPS handling, I'm pretty much finished both of them when ever
possible.

I won't even start to tell you about the $3000.00 guitar UPS
destroyed, they ate that one

jjolly

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--
GeeJay

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redshift said:

I've grown to really like Calumet Photo (www.calumetphoto.com).
The biggest thing I've ordered from them so far is a SB-800, and it
not only shipped the same day I ordered it (and I placed my order
at 2pm), but was packed very well in a sturdy box and peanuts.
Calumet also ships FedEx, UPS and US Postal Service.

Personally, I've had hit or miss results with B&H packaging, which
leads me to think it may be more due to UPS handling then anything
else. My D70 was packed wonderfully, as were all my previous
orders for some miscellaneous items. However, I ordered a lowepro
backpack and monopod earlier in the week and the entire box was
crushed to the point that the B&H anti-tamper tape was totally
destroyed, it looked like someone at UPS had stuck some plain old
packing tape over it to keep the box together. There was adequate
padding inside the box. I'm confident that the box didn't leave
the warehouse looking that way.

Aside from that, when UPS delivered my D70, they dropped it on the
front porch and forged my signature as it was a signature required
package (and in the process spelled my last name wrong). I believe
that most of the shipping problems are reflective of UPS rather
then B&H, but even still, I won't be doing any more business with
B&H until they change shipping companies. I'd much rather pay a
few dollars extra and NOT have UPS forge my signature on a $1300
package.

GeeJay said:

jjolly said:

Here's my "longer" version of problems with B&H shipping....

I ordered a lens last November and it got real crappy packaging,
but no damage to the lens...I think?

The posts your reading now, started back in Feb 04 and a B&H
fellow, Henry Posner, had been following the posts and finally
assured us that the packaging would get better. Based on his
responses, I ordered another lens last week and still got crappy
packaging. So based on the poor packaging combined with horrible
UPS handling, I'm pretty much finished both of them when ever
possible.

I won't even start to tell you about the $3000.00 guitar UPS
destroyed, they ate that one

jjolly

Click to expand...

--
GeeJay

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GeeJay said:

So, after reading all this thread, I need a list of alternatives to
buy from. If B&W and Adorama (ny choices in past) both use the new
plastic pillows then who still uses the peanuts? I"ve had problems
also with the new plastic air bags. The items slip and slide all
around in the box and the pillows don't secure them or protect
them...very flimsy and not protective for any camera equipment.
thanks for any suggestions for alternatives,
GeeJay

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qian su said:

Yes, their package is very bad recently. I don't want to buy
anything from them. But their price is pretty good. If I choose
pick up myself, do I need pay the NY tax, I live in New jesery.

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Shakmatay said:

Hi all,

FYI...

I've ordered equipment from B&H in New York for 3 years now. Always
had great service. Packages were always packaged with styrofoam
peanuts "surrounding" the product so as to cushion the impact of
forces on the box.

EXCEPT in the last three weeks, I've had 3 separate orders all
delivered in totally PATHETIC condition...

All of my recent shipments used some plastic air bags placed on TOP
of the product, BUT on the BOTTOM of the box it was ONLY lined with
a measly quarter inch of that skinny little air bubble strip!!!

Consequently, my $800 Nikon 80-200 lens was literally shaking in
the box as I held it in my hands. And when I opened the package,
the Nikon box was so battered that it literally FELL APART in my
hands! The glued flaps that keep the Nikon box together had been
completely come undone.

If this were a one-time occurance, I might understand, but this has
now happened 3 times on 3 shipments of expensive lens.

They're simply throwing some air bags on top of the box, but
leaving the SIDES and BOTTOM virtually exposed to impact.

I'm very disgusted with this. Has anyone experienced RECENT
problems of this nature?

--Shakmatay

Click to expand...

Greg Gebhardt said:

Shakmatay said:

Hi all,

FYI...

I've ordered equipment from B&H in New York for 3 years now. Always
had great service. Packages were always packaged with styrofoam
peanuts "surrounding" the product so as to cushion the impact of
forces on the box.

EXCEPT in the last three weeks, I've had 3 separate orders all
delivered in totally PATHETIC condition...

All of my recent shipments used some plastic air bags placed on TOP
of the product, BUT on the BOTTOM of the box it was ONLY lined with
a measly quarter inch of that skinny little air bubble strip!!!

Consequently, my $800 Nikon 80-200 lens was literally shaking in
the box as I held it in my hands. And when I opened the package,
the Nikon box was so battered that it literally FELL APART in my
hands! The glued flaps that keep the Nikon box together had been
completely come undone.

If this were a one-time occurance, I might understand, but this has
now happened 3 times on 3 shipments of expensive lens.

They're simply throwing some air bags on top of the box, but
leaving the SIDES and BOTTOM virtually exposed to impact.

I'm very disgusted with this. Has anyone experienced RECENT
problems of this nature?

--Shakmatay

Click to expand...

All they could say was it UPS fault. I never in 10 shipments even
had a damaged box when they used the peanuts.

--
Greg Gebhardt in
Jacksonville, Florida
http://www.pbase.com/greggebhardt

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GeeJay said:

Greg Gebhardt said:

Shakmatay said:

Hi all,

FYI...

I've ordered equipment from B&H in New York for 3 years now. Always
had great service. Packages were always packaged with styrofoam
peanuts "surrounding" the product so as to cushion the impact of
forces on the box.

EXCEPT in the last three weeks, I've had 3 separate orders all
delivered in totally PATHETIC condition...

All of my recent shipments used some plastic air bags placed on TOP
of the product, BUT on the BOTTOM of the box it was ONLY lined with
a measly quarter inch of that skinny little air bubble strip!!!

Consequently, my $800 Nikon 80-200 lens was literally shaking in
the box as I held it in my hands. And when I opened the package,
the Nikon box was so battered that it literally FELL APART in my
hands! The glued flaps that keep the Nikon box together had been
completely come undone.

If this were a one-time occurance, I might understand, but this has
now happened 3 times on 3 shipments of expensive lens.

They're simply throwing some air bags on top of the box, but
leaving the SIDES and BOTTOM virtually exposed to impact.

I'm very disgusted with this. Has anyone experienced RECENT
problems of this nature?

--Shakmatay

Click to expand...

All they could say was it UPS fault. I never in 10 shipments even
had a damaged box when they used the peanuts.

--
Greg Gebhardt in
Jacksonville, Florida
http://www.pbase.com/greggebhardt

Click to expand...

--
GeeJay
Let's try B&H's Fed Ex shipping option. I'm going to do that and
I'll let you know how the package looks when it arrives with lense
inside , I hope in good shape.
GeeJay

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Troye413 said:

I might even file a BBB complaint against them. That
usually gets attention.

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dustin said:

I just received a D2H from B&H and it was packaged really poorly.
There wasn't any packaging at all on one of the sides. Kind of a
bummer that I spent $3200 on a camera and they couldn't spend an
extra 2 cents on shipping it.

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RHodge said:

Just received a 70-200VR from B&H today. Same problem with the
packing. Just a few airbags and the Nikon lens box floating around,
poorly protected. Good thing Nikon packs the lens in a secure
manner. One side of the Nokin lens box was against the side of the
shipping box. Good grief guys this is a $1600 dollar lens. Can't
you throw in some styrofoam peanuts and center the lens box in the
shipping box? I have bought all my gear from B&H but these sort of
shipping methods warrant concern.

R. Hodge

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Duck1 said:

Joe
P.S. Who is this other seller talked about in this post that does
good with packing. How do I get in touch with them? As soon as I
get credit from B&H i'll have a few thousand to spend with someone
else.

Click to expand...

Shakmatay said:

Hi all,

FYI...

I've ordered equipment from B&H in New York for 3 years now. Always
had great service. Packages were always packaged with styrofoam
peanuts "surrounding" the product so as to cushion the impact of
forces on the box.

EXCEPT in the last three weeks, I've had 3 separate orders all
delivered in totally PATHETIC condition...

All of my recent shipments used some plastic air bags placed on TOP
of the product, BUT on the BOTTOM of the box it was ONLY lined with
a measly quarter inch of that skinny little air bubble strip!!!

Consequently, my $800 Nikon 80-200 lens was literally shaking in
the box as I held it in my hands. And when I opened the package,
the Nikon box was so battered that it literally FELL APART in my
hands! The glued flaps that keep the Nikon box together had been
completely come undone.

If this were a one-time occurance, I might understand, but this has
now happened 3 times on 3 shipments of expensive lens.

They're simply throwing some air bags on top of the box, but
leaving the SIDES and BOTTOM virtually exposed to impact.

I'm very disgusted with this. Has anyone experienced RECENT
problems of this nature?

--Shakmatay

Click to expand...

Shakmatay said:

Hi all,

FYI...

I've ordered equipment from B&H in New York for 3 years now. Always
had great service. Packages were always packaged with styrofoam
peanuts "surrounding" the product so as to cushion the impact of
forces on the box.

EXCEPT in the last three weeks, I've had 3 separate orders all
delivered in totally PATHETIC condition...

All of my recent shipments used some plastic air bags placed on TOP
of the product, BUT on the BOTTOM of the box it was ONLY lined with
a measly quarter inch of that skinny little air bubble strip!!!

Consequently, my $800 Nikon 80-200 lens was literally shaking in
the box as I held it in my hands. And when I opened the package,
the Nikon box was so battered that it literally FELL APART in my
hands! The glued flaps that keep the Nikon box together had been
completely come undone.

If this were a one-time occurance, I might understand, but this has
now happened 3 times on 3 shipments of expensive lens.

They're simply throwing some air bags on top of the box, but
leaving the SIDES and BOTTOM virtually exposed to impact.

I'm very disgusted with this. Has anyone experienced RECENT
problems of this nature?

--Shakmatay

Click to expand...

wwd said:

Well, now I am concered, my 70-200 vr will be here on Monday, (UPS).
NY to Oregon .... owch!

--
wwd in Aloha

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