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Nikon service rules again!

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Sandra Jackson

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Location
downtown Toronto, CA
I put my baby (CP5700) in for some fine tuning on the focus and to have a blue pixel taken care of. While they had it on the bench, they ran some tests, didn't like the readings they were getting off the CCD so they REPLACED it!!! It wasn't giving me any problems but hey, who am I to argue with the experts!!! Now THAT'S service. Not only did they fix what I asked, but they also tested the rest of the camera to make sure it was working just fine. NikonCanada - thank you for taking care of me and my baby!! And now on to that west coast wedding!! Cheers, Sandi

--
Sandi http://www.pbase.com/sjackson 216,348+ pageviews
FCAS March Winner
'Too short alive, too long dead - live life!'
 
Well Brenda, today I was really on my game because I was coming from negotiating a large industrial real estate deal and racing to get to Nikon before they closed. Yupper, the ol' red flashing lights in the rear view mirror. Got out, walked back to the copper (I know you can't do that in the States), said "I'm sorry, is it speeding or seatbelt?" He said "you were doing 93kms in a 50 zone, didn't you see me behind you?" I told him "If I'd seen you, we wouldn't be here right now! You'd have seen brake lights in a heart beat!". Without flashing any leg (hey, it's really bitter cold today) I got the ticket reduced from 4 points and $315 fine down to no points off and $52.50 and he was really cute too!!! Made the ticket a bit more palatable, I called Nikon and they agreed to wait until I got there. What a high-adrenaline day!!! LOL I'm sure I could sweet-talk those ol' boyz in Texas into some free air conditioning for ya!! LOL
Brenda in TX said:
Will you come down here to Texas and take my car in for a checkup??

(:

Brenda
Click to expand...
--
Sandi http://www.pbase.com/sjackson 216,348+ pageviews
FCAS March Winner
'Too short alive, too long dead - live life!'
 
Sandra Jackson said:
I told him "If I'd seen you, we
wouldn't be here right now! You'd have seen brake lights in a heart
beat!". Without flashing any leg (hey, it's really bitter cold
today) I got the ticket reduced from 4 points and $315 fine down to
no points off and $52.50 and he was really cute too!!! Made the
ticket a bit more palatable, I called Nikon and they agreed to wait
until I got there. What a high-adrenaline day!!! LOL I'm sure I
could sweet-talk those ol' boyz in Texas into some free air
conditioning for ya!! LOL
Click to expand...
That's so unfair. :P Bad, BAD Sandra!

Men are such fools...

Jesse
 
I can just see you giggling as you recall your numerous conquests today. :)

--
Todd
http://www.muskopf.org
FCAS member, Hummingbird Hunter/Gatherer
getting there painter, wannabe photog

'To all those whom I offend, please forgive me'



this signature business is getting out of hand...
 
I don't need any air conditioning - it was 29 when I got up this morning and didn't get out of the 30's today, but I was thinking of maybe a new car - you're on a roll, girl!

Brenda
 
It's incredible how good Nikon service seems to be in Canada vs some of the posts I read an the past about not so good service in the USA. Besides, they should be paying you a commission as their biggest good will embassador. Enjoy the West coast, it will be wonderful for you compared to our lousy weather here in the East.

Regards
--
Andy
FCAS Member
Pbase Supporter
 
Cheers, Sandi - you were very lucky with the ticket bit and getting your camera back so fast. Did you try it out with the new CCD? Would it make a difference in your photos?
--
Muriel - 4 5 0 0, 9 9 5, 3 1 0 0, W C-6 3, T C-2 E
DPR and Pbase supporter
FCAS Charter Member
 
Still under original Nikon warranty and I did purchase a further two years' warranty on top of that - would HIGHLY recommend the extended - don't leave home without it!! LOL
Bejersey said:
Sandra Jackson said:
Brenda in TX said:
Will you come down here to Texas and take my car in for a checkup??

(:

Brenda
Click to expand...
--
Sandi http://www.pbase.com/sjackson 216,348+ pageviews
FCAS March Winner
'Too short alive, too long dead - live life!'
Click to expand...
Click to expand...
--
Sandi http://www.pbase.com/sjackson 216,348+ pageviews
FCAS March Winner
'Too short alive, too long dead - live life!'
 
USE IT!!! LOL Men aren't fools, they're just suckers for big red-lipped smile!! wink
mrhooks said:
Sandra Jackson said:
I told him "If I'd seen you, we
wouldn't be here right now! You'd have seen brake lights in a heart
beat!". Without flashing any leg (hey, it's really bitter cold
today) I got the ticket reduced from 4 points and $315 fine down to
no points off and $52.50 and he was really cute too!!! Made the
ticket a bit more palatable, I called Nikon and they agreed to wait
until I got there. What a high-adrenaline day!!! LOL I'm sure I
could sweet-talk those ol' boyz in Texas into some free air
conditioning for ya!! LOL
Click to expand...
That's so unfair. :P Bad, BAD Sandra!

Men are such fools...

Jesse
Click to expand...
--
Sandi http://www.pbase.com/sjackson 216,348+ pageviews
FCAS March Winner
'Too short alive, too long dead - live life!'
 
biching! With windchill factor, it was -11F last night!!! You guys don't know COLD like a Canadian knows cold!! LOL

Jarrell said it was low 20'sF in Jawja - oooooooo, chilly!
I'll send you down a hot water bottle, Brend! LOL
Brenda in TX said:
I don't need any air conditioning - it was 29 when I got up this
morning and didn't get out of the 30's today, but I was thinking of
maybe a new car - you're on a roll, girl!

Brenda
Click to expand...
--
Sandi http://www.pbase.com/sjackson 216,348+ pageviews
FCAS March Winner
'Too short alive, too long dead - live life!'
 
... is that I did not know of anything wrong with the CCD. They could have just left it until April when their warranty would run out, then when there's a problem that finally shows up, it would be paid by Henry's Cameras, with whom my extended warranty is with. That's what I love about NikonCanada is how incredibly good their customer service is. I've NEVER a bad experience, always ready promptly and always seem to get a pleasant surprise with every pickup when my camera is in. NikonUSA might need to take lessons in how to treat their clients! You might not be aware, Andy, but our cameras cost a bit more up here because more profit goes back to the tech support/service center, therefore their ability to correct things like this. I'm all for it! Good ol' fashioned "make the customer happy with our product". Kinda simple, isn't it!!!!????
Charandane said:
It's incredible how good Nikon service seems to be in Canada vs
some of the posts I read an the past about not so good service in
the USA. Besides, they should be paying you a commission as their
biggest good will embassador. Enjoy the West coast, it will be
wonderful for you compared to our lousy weather here in the East.

Regards
--
Andy
FCAS Member
Pbase Supporter
Click to expand...
--
Sandi http://www.pbase.com/sjackson 216,348+ pageviews
FCAS March Winner
'Too short alive, too long dead - live life!'
 
.. I figured I could take that cute cop out for dinner for $250, break even and still not lose any points off my license!! LOL All in all, it was a pretty good day! Now to sew up that industrial sale! Thanks for joining in my fun, Todd. Cheers, Sandi
Todd Art said:
I can just see you giggling as you recall your numerous conquests
today. :)

--
Todd
http://www.muskopf.org
FCAS member, Hummingbird Hunter/Gatherer
getting there painter, wannabe photog

'To all those whom I offend, please forgive me'



this signature business is getting out of hand...
Click to expand...
--
Sandi http://www.pbase.com/sjackson 216,348+ pageviews
FCAS March Winner
'Too short alive, too long dead - live life!'
 
The ticket was due to smooth talking and a red-lipstick smile (first words out of your mouth when stopped for speeding should be "I'm so sorry" it works!), but Nikon has always given me quick service, especially now they know I'm using this for pro work, not just FCBs! LOL They even told me they have a backup 5700 I could use if this one wasn't ready, now isn't that kind of them! I needed it ASAP as I'm shooting DustyD's wedding!!!! Pics to follow. Yes, ran some tests with the new CCD, it's as naked as a jaybird as far as hot pixels and the camera is locking on focus as expected. As far as making a difference, time will tell ! I've only taken test pics of the various clutter on my desk here so you're not seeing those!! LOL
Muriel S said:
Cheers, Sandi - you were very lucky with the ticket bit and getting
your camera back so fast. Did you try it out with the new CCD?
Would it make a difference in your photos?
--
Muriel - 4 5 0 0, 9 9 5, 3 1 0 0, W C-6 3, T C-2 E
DPR and Pbase supporter
FCAS Charter Member
Click to expand...
--
Sandi http://www.pbase.com/sjackson 216,348+ pageviews
FCAS March Winner
'Too short alive, too long dead - live life!'
 
Yes, I agree we pay a bit more up here but to me it has always been worth it for the extra customer care. I have bought most of my equipment locally, either Henry's, Vistek or Ginn's in Ottawa. While they can't match some of the discounted prices of e-tailers, they're really not much more expensive than B&H etc... I've never had to use Nikon service yet, but based on yours and others' experiences I am not overly concerned about the day that I'll have to. In fact I've been considering sending the 5700 in for a check up even though it's well past the warranty period.

Regards,
--
Andy
FCAS Member
Pbase Supporter
 
If you stick to one store, and especially to one sales rep, you won't have to pay sticker price on your stuff. I deal with one guy at Henry's and have taken/sent him about 15 new customers, so I never pay full retail! Henry's has always taken care of me very well - good customer service there as well. Send your baby in for a tune-up, you'll be surprised how much better it feels. This is locking on focus like a duck on a bug - just snaps right there and stays there - I'm impressed at what this tune-up did for my beastie.
Charandane said:
Yes, I agree we pay a bit more up here but to me it has always been
worth it for the extra customer care. I have bought most of my
equipment locally, either Henry's, Vistek or Ginn's in Ottawa.
While they can't match some of the discounted prices of e-tailers,
they're really not much more expensive than B&H etc... I've never
had to use Nikon service yet, but based on yours and others'
experiences I am not overly concerned about the day that I'll have
to. In fact I've been considering sending the 5700 in for a check
up even though it's well past the warranty period.

Regards,
--
Andy
FCAS Member
Pbase Supporter
Click to expand...
--
Sandi http://www.pbase.com/sjackson 216,348+ pageviews
FCAS March Winner
'Too short alive, too long dead - live life!'
 
I wish nikonusa had comparable service. My experience with the USA service departments has been marginal at best. I've owned the camera for a little more than a year and its been in and out of service for about 5 month primarilly due to poor turnaround time and inability to fix simple problems the first time around. At one point I have actually needed to fight with a regional mangers and service supervisors to get my camera fixed properly. I realize that I have had exceptionally bad service compared to most... and that this is not necessarily indicative of their overall service perfomance but my last problem (internal flash failure) has prompted me to switch to a canon digital rebel as my primary camera leaving my 5700 as a backup. I like the nikon digitals... but at this point I just really dont trust the cameras reliability (I already missed 3 of the 5 trips I have taken due to service issues) or the competency of their service center staff.

-Jordan
Sandra Jackson said:
Charandane said:
It's incredible how good Nikon service seems to be in Canada vs
some of the posts I read an the past about not so good service in
the USA. Besides, they should be paying you a commission as their
biggest good will embassador. Enjoy the West coast, it will be
wonderful for you compared to our lousy weather here in the East.

Regards
--
Andy
FCAS Member
Pbase Supporter
Click to expand...
--
Sandi http://www.pbase.com/sjackson 216,348+ pageviews
FCAS March Winner
'Too short alive, too long dead - live life!'
Click to expand...
--
-Jordan, CP5700
 
Sandra Jackson wrote:
With windchill factor, it was -11F last night!!! You guys
Sandra Jackson said:
don't know COLD like a Canadian knows cold!! LOL
Click to expand...
According to The Official Canadian Temperature Conversion Chart, Canadians only start saying "cold, eh" at -273C (-460F) or absolute zero, where all atomic motion stops. This is a result of our frustration encountered at -114C (-173F) with our attempts to thaw beer kegs.

The next most significant temperature reached will be -295C (-500F) when the fiery place below freezes. This is coincidental with the Toronto Maple Leafs winning the Stanley Cup. Given their current record, this could be a slightly colder winter than normal.....

On topic, I agree that Nikon Canada service is good. Have'nt used it for digital, but my Nikon film camera has been in twice for broken doors. Both times, fixed fast and well.

Mark
 
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