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Shutter.

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707 Introducted
  • people began to complain that their flash photos were blue.
  • Sony denied
  • members made fun of the people complaining
  • Sony acknowledged problem and provided fix
  • 707 takes fanastic photos
707
  • Hey, the left side of my photo is dark!
  • Sony - no it's not
  • Forum members - yes it is
  • Some forum members - no it's not
  • Sony - hey, some of the photos may have a dark left side (DLS)
  • All forum members - Hey, my photo has a dark left side!
  • Sony - provides fix
  • 707 takes fantastic photos
717
  • you get the idea, but it was a focus problem this time, and again, the 717 ended up taking great photos
There has been a repeated trend THREE times here, folks. It is not too far out of the realm to believe that there may actually be a problem is some/all of the 828's that may or may not be correctible (outside of must standard post-processing).

Is it a deal breaker? That's only for you to decide. But we need to be respectful of those who have plunked down $1,000 for a camera they expected to not have purple fringing.

It's through these complaints and gripes that quality control issues are escalated and acknowledged and eventually fixed. If it becomes okay in this model, it becomes accepted in the next model.

In the end, the 828 takes wonderful photos. We've seen enough of them to know what it is capable of.

Cheers.

Jim
--
Jim Fuglestad
http://www.pbase.com/jfuglestad/366
  • You're not in third grade anymore. Take as many recesses as you want!
  • Why simply live and let live? Live and help live.
http://www.pbase.com/jfuglestad/galleries
 
IMHO you're absolutely right. And let me add: It's not worth the time to discuss a lot and to invest too much energy in this. If there is a problem with this camera - sony will probably fix it.

Best Regards

Roger
 
If you call the problem in using the official Support number given on the box the camera came in.

Got a problem, call it in.

--

'Don't let your camera tell you what to do. It's not nearly as smart as you are.'
 
I wonder why they maintain they have received no complaints? That seems to be what I'm hearing anyway...

Also, I believe it's important to leverage the forums to inform people to call Sony, and to let people know of the problem. In some respects, when used appropriately, forums such as dpreview can become powerful consumer advocates.

I mean, Shay, they even mention you by name! ;-)
Shay Stephens said:
If you call the problem in using the official Support number given
on the box the camera came in.

Got a problem, call it in.

--
'Don't let your camera tell you what to do. It's not nearly as
smart as you are.'
Click to expand...
--
Jim Fuglestad
http://www.pbase.com/jfuglestad/366
  • You're not in third grade anymore. Take as many recesses as you want!
  • Why simply live and let live? Live and help live.
http://www.pbase.com/jfuglestad/galleries
 
hehehe don't confuse SonyStyle phone people for SONY proper ;-)

The forum is important in finding proplems and giving info for fixing the problems. One of which is that the only way to get SONY to officially recognize a problem is to call the problem in.

Call it in
Call it in
Call it in

Call SONY, not Sonystyle, not image station, not Sears, not Circuit City, just the SONY support number on the box the camera came in.

--

'Don't let your camera tell you what to do. It's not nearly as smart as you are.'
 
Privet Oleg,

No matter how complex the problem is Sony will have to

a) Fix their manufacturing process to eliminate issues;
b) Repair or replace affected cameras that are under the warranty.

If they will not be able to repair you camera they will have to give you a new one. Although I cannot imagine a situation when manufacturer will not be able to swap the whole lens or whatever it is they find to be defective in the camera.

Just my 2 cents.

Kostya
Oleg Kikin said:
What if this time the problem doesn't have a simple solution like
before? I'm pretty sure it's the lens that's causing CA. Fixing the
lens... is not easy, as far as i know.

---------------
http://s87486672.onlinehome.us/
Click to expand...
 
Hey Shay

Called Sony this morning to get a statement about this ca issue. I don't have a problem with the ca from my camera - but if there is an update one day: why should i not take it? :-)

Regards

Roger
Shay Stephens said:
If you call the problem in using the official Support number given
on the box the camera came in.

Got a problem, call it in.

--
'Don't let your camera tell you what to do. It's not nearly as
smart as you are.'
Click to expand...
 
Most shots for the last week show no or little flaws. It is not an endemic problem. I believe first units were rushed out. The many people with multiple tape on boxes. I believe early models did not get qa to level now. I DO NOT believe this is a desiggn flaw, way to many great pics lately.
Oleg Kikin said:
What if this time the problem doesn't have a simple solution like
before? I'm pretty sure it's the lens that's causing CA. Fixing the
lens... is not easy, as far as i know.

---------------
http://s87486672.onlinehome.us/
Click to expand...
 
Don't call if you don't have problem, that makes the whole process invalid and unreliable. Only call if you have a problem.

Like taking antibiotics when you are not sick. Just makes for resistant bacteria that can't be treated in the truly sick.

It is a very bad idea.

--

'Don't let your camera tell you what to do. It's not nearly as smart as you are.'
 
There is a certain amount of PF that is within nora operating parameters, as it is in any camera lens. The question is, does the level displayed in the 828 exceed that threshold, and like you mentioned if it does, how would that be fixed?

Calling the Sony support number on the box the camera came in is the only real way to get those questions addressed by Sony.

But as mentioned above, only call if you really do have a legitimate problem. If you don't notice PF issues, don't call. They may be able to identify the range of serial number effected, and then your camera can be addressed even if you don't notice a problem. But just don't fake it to get on some imaginary list.

--

'Don't let your camera tell you what to do. It's not nearly as smart as you are.'
 
Shay Stephens said:
There is a certain amount of PF that is within nora operating
parameters, as it is in any camera lens. The question is, does the
level displayed in the 828 exceed that threshold, and like you
mentioned if it does, how would that be fixed?

Calling the Sony support number on the box the camera came in is
the only real way to get those questions addressed by Sony.

But as mentioned above, only call if you really do have a
legitimate problem. If you don't notice PF issues, don't call.
They may be able to identify the range of serial number effected,
and then your camera can be addressed even if you don't notice a
problem. But just don't fake it to get on some imaginary list.

--
'Don't let your camera tell you what to do. It's not nearly as
smart as you are.'
Click to expand...
 
We've got to keep the forum's role in proper perspective... Proper meaning "as Sony sees the forum". The forum is a barometer to them of high-end users, not their average consumer. This is important. They respect the forum. I have no doubt of that.
Shutter. said:
I wonder why they maintain they have received no complaints? That
seems to be what I'm hearing anyway...
Click to expand...
You already know the answer to this one.

The guys that most folks are calling on the phone are NOT in a position to really know exactly what is going on.

This isn't so much for you, but for those new to Cyber-shots and new to Sony support services: When you call someone at Sony support, what you are getting is someone who is at best a "jack-of-all trades". These folks are usually helpful if treated politely and respectfully. But their training is not very specific. They are given training in many areas such as phones, PDAs, notebooks, desktop PCs, camcorders, and even digital cameras. The range of things that their training courses take in is phenomenal. There is no way that most of them are going to remember everything from that training, but they are no doubt given guides to follow according to their conversation with you on the phone, so that they can make some attempt to help you track the problem down and fix it.

They are NOT... I repeat... NOT given specific training on something like CA, or noise, or jaggies, or whatever the latest issue of the day might be. They deal with "official" and recogized camera behavior --- official meaning recognized by Sony Japan and sometimes Sony America. They can answer general questions. Beyond that, then the problem does not exist, not for the person on the phone. People here need to understand this. We've been through this before with other camaeras.

It's not that things don't get addressed. And it's not that the forum doesn't serve a purpose in helping uncover issues. But the BEST and most consistent way to move beyond the problem and INTO a solution mode is for forum members who actually HAVE and can demonstrate a problem with their camera is to CALL IT IN.

Sony gathers data from their various support reps and service centers, and from their website feedback system and from their customer e-mails, and they then compile a list of actions that they may or may not take. But all of this is dependent upon critical mass. Not whining in the forum or asking "how do I know if my camera has [problem A, B, or C]?"

Bottom line today is as it always has been. Got a problem? CALL IT IN TO SONY. Plain and simple.

--

Ulysses
 
Oleg Kikin said:
What if this time the problem doesn't have a simple solution like
before? I'm pretty sure it's the lens that's causing CA. Fixing the
lens... is not easy, as far as i know.
Click to expand...
Like Shay said, call Sony, call Sony, call Sony. I had to do this with another camera and it worked, they eventually took care of everything.

I bought a 717 through Sears, with the Sears plan, and once I was able to fully document the problems we were having (thanks to STF), I waited a few weeks until I saw people saying that newer versions of the 717s were out. I went in to Sears with the camera and info, and....Sears replaced it with a new one without looking at everything I had typed up/printed out, lol.

When you spend $1000 or so on a product and it doesn't function right, you've got a right to be royally ticked.

At that point though, you've got two options. Go moan on the forums, or go moan to Sony.

Guess which will get your camera fixed faster.
 
What if my French Onion Soup has beets in it instead of onions???

Then you either eat the soup, or you send it back to the chef via proper channels of communication in the restaurant, right? The chef will in turn either come up with the soup, or you'll have to just get something else for your appetite.

The point is that before anything is done at all... ANYTHING... communication must go through the authorized methods for collecting the data that disturbs us.

And now... I am hungry! :-)
Oleg Kikin said:
What if this time the problem doesn't have a simple solution like
before? I'm pretty sure it's the lens that's causing CA. Fixing the
lens... is not easy, as far as i know.

---------------
http://s87486672.onlinehome.us/
Click to expand...
--

Ulysses
 
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