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ACDSee: Company of Clowns?

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Fielding Mellish89673

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Lord knows I have stuck with ACDSee for a long time, as I feel it is the best program for my needs, but these people who run this company seem to be the most pathetic dolts in the history of software. If Vancouver is a Village, then this company undoubtedly employs most of its Idiots.

First they introduce 6.0 with numerous bugs, including useful features from 5.0 that they, oops, forgot to include in 6.0, like a button to go to an external editor from the View window. Gee, I guess we goofed on that one. Wait for the first service pack, says their FAQ, and we'll fix that.

Now comes an "update" to 6.0.2. Tried to install the update. Oops, doesn't work!! You get an error saying that the correct version to be updated is not installed!! How can a company post an update on its web site that doesn't even work?? Didn't anybody check it before it was posted?

Now the funniest part...in order to get technical support, you send an email. The posted likely response time for registered users with a valid license number?? FIVE business days!!

What has happened to that company?? Way back at version 3, when I started using ACDSee, the company seemed to have a clue. That clue seems to have now disappeared into the Canadian fog.
 
Thanks for the information on the update, I didn't even know there was one yet. They did add the Edit button to the toolbar which is pretty handy. Not sure what else it updates as I can't find a readme or update text.

Thanks again,

VES
 
Hi Vern:

Sad indeed.

Is it possible that ACD Systems has changed into a moderately successful medium-size company -- and suddenly the bosses are more concerned with cashing in than with quality products and service?

Wouldn't be the first time that sneaky, huge compensation packages, hidden lavish pension plans, company perks squabbles and so on have drained a company of its success.

I wonder if this is the case at ACDSystems?
Vern Stevens said:
Thanks for the information on the update, I didn't even know there
was one yet. They did add the Edit button to the toolbar which is
pretty handy. Not sure what else it updates as I can't find a
readme or update text.

Thanks again,

VES
Click to expand...
--
Camera.Ken
====================
Pictures First, Gadgets Second
 
Vern Stevens said:
Thanks for the information on the update, I didn't even know there
was one yet. They did add the Edit button to the toolbar which is
pretty handy. Not sure what else it updates as I can't find a
readme or update text.

Thanks again,

VES
Click to expand...
--
Camera.Ken
====================
Pictures First, Gadgets Second
 
I wasn't complaining about the software, mine has worked fine for me. ACDSee does what I need it to do, and the addition (or reinstitution) of the Edit button just makes something it could still do about one click easier. Whatever bugs it may have had didn't surface on my system.

I'm not sure what the original posters problems were, I was just thanking him for mentioning the update was available. His experiences may well have been far different from mine.

I'm not seeing the signs you speak of in the software. What is so different or lacking in 6.0 that was better in 5.0?

VES
Camera.Ken said:
Sad indeed.

Is it possible that ACD Systems has changed into a moderately
successful medium-size company -- and suddenly the bosses are more
concerned with cashing in than with quality products and service?

Wouldn't be the first time that sneaky, huge compensation packages,
hidden lavish pension plans, company perks squabbles and so on have
drained a company of its success.

I wonder if this is the case at ACDSystems?
Vern Stevens said:
Thanks for the information on the update, I didn't even know there
was one yet. They did add the Edit button to the toolbar which is
pretty handy. Not sure what else it updates as I can't find a
readme or update text.

Thanks again,

VES
Click to expand...
--
Camera.Ken
====================
Pictures First, Gadgets Second
Click to expand...
--
'Deceive, Inveigle, Obfuscate.' - The X-Files (Teliko)

http://www.pbase.com/vsteven
 
Gotacha, I was typing while you were :).

VES
Camera.Ken said:
Vern Stevens said:
Thanks for the information on the update, I didn't even know there
was one yet. They did add the Edit button to the toolbar which is
pretty handy. Not sure what else it updates as I can't find a
readme or update text.

Thanks again,

VES
Click to expand...
--
Camera.Ken
====================
Pictures First, Gadgets Second
Click to expand...
--
'Deceive, Inveigle, Obfuscate.' - The X-Files (Teliko)

http://www.pbase.com/vsteven
 
Fielding Mellish said:
Lord knows I have stuck with ACDSee for a long time, as I feel it
is the best program for my needs, but these people who run this
company seem to be the most pathetic dolts in the history of
software. If Vancouver is a Village, then this company undoubtedly
employs most of its Idiots.

First they introduce 6.0 with numerous bugs, including useful
features from 5.0 that they, oops, forgot to include in 6.0, like a
button to go to an external editor from the View window. Gee, I
guess we goofed on that one. Wait for the first service pack, says
their FAQ, and we'll fix that.

Now comes an "update" to 6.0.2. Tried to install the update.
Oops, doesn't work!! You get an error saying that the correct
version to be updated is not installed!! How can a company post an
update on its web site that doesn't even work?? Didn't anybody
check it before it was posted?

Now the funniest part...in order to get technical support, you send
an email. The posted likely response time for registered users
with a valid license number?? FIVE business days!!

What has happened to that company?? Way back at version 3, when I
started using ACDSee, the company seemed to have a clue. That clue
seems to have now disappeared into the Canadian fog.
Click to expand...
--What's Wrong with 5!....What Great Thing has 6 got that 5 ain't!....

Why have you lot Gota Have every New Update that comes out!!....Is it because I'm Rich, i can Buy, or, I gota Keep up with the Joneses.....
I got 5 that will last me till I die.......Be Good....
MrScary (DennisR)
Swansea, Wales. UK

http://www.pbase.com/dennisr
http://community.webshots.com/user/mrscarecrow
http://digiden.photoshare.co.nz
 
V6 has no EDIT button??? YOU HAVE TO BE KIDDING ME! did they fix it in v6.0.2? I am installing v6 on my 2nd comp to test it out before I install it on my main computer
 
Mike Mitrisin said:
When I download the update to v 6.0.2 I get a corrupted file. Is
it a MAC file or am I doing something wrong. Any help will be
appreciated.

Mike
Click to expand...
Has anyone got the .MSP file to work for the 6.0.2 update? My XP machine knows nothing about this file type and throws me to Microsoft which in turn refers me to another site. Think I will invest my money in Thumbsplus from now on out!!!!!

--
Steve
http://www.scottlan.com
 
I'm using XP Pro and it installed properly on mine. As a suggestion, have you installed any programs that may have changed the association of .msp. Probably not likely, but possible.

VES
S Scott said:
Mike Mitrisin said:
When I download the update to v 6.0.2 I get a corrupted file. Is
it a MAC file or am I doing something wrong. Any help will be
appreciated.

Mike
Click to expand...
Has anyone got the .MSP file to work for the 6.0.2 update? My XP
machine knows nothing about this file type and throws me to
Microsoft which in turn refers me to another site. Think I will
invest my money in Thumbsplus from now on out!!!!!

--
Steve
http://www.scottlan.com
Click to expand...
--
'Deceive, Inveigle, Obfuscate.' - The X-Files (Teliko)

http://www.pbase.com/vsteven
 
Fielding Mellish said:
Lord knows I have stuck with ACDSee for a long time, as I feel it
is the best program for my needs, but these people who run this
company seem to be the most pathetic dolts in the history of
software. If Vancouver is a Village, then this company undoubtedly
employs most of its Idiots.

First they introduce 6.0 with numerous bugs, including useful
features from 5.0 that they, oops, forgot to include in 6.0, like a
button to go to an external editor from the View window. Gee, I
guess we goofed on that one. Wait for the first service pack, says
their FAQ, and we'll fix that.

Now comes an "update" to 6.0.2. Tried to install the update.
Oops, doesn't work!! You get an error saying that the correct
version to be updated is not installed!! How can a company post an
update on its web site that doesn't even work?? Didn't anybody
check it before it was posted?

Now the funniest part...in order to get technical support, you send
an email. The posted likely response time for registered users
with a valid license number?? FIVE business days!!

What has happened to that company?? Way back at version 3, when I
started using ACDSee, the company seemed to have a clue. That clue
seems to have now disappeared into the Canadian fog.
Click to expand...
After your adventure with 6.0.2 I downloaded the update. I tapped the file icon to start the installation and whoa! the monitor went black and the computer rebooted! (Talk about multi tasking.) My second attempt was even more incredible than the first. I executed the icon and was surprised to see Adobe's Photo Album opening, along with a box that indicated that I had a corrupted file...

Fielding, if you ever do get a sensible reply from "them" would you mind posting the answer here...I'm really tired of dealing with pockets of incompetence. At the present I'm trying to resolve a patch update problem with Paint Shop Pro...it seems that their installer believes the program is open! I'm still waiting for an answer from those Wonder Boys
Earl

 
Vern Stevens said:
VES
S Scott said:
Mike Mitrisin said:
When I download the update to v 6.0.2 I get a corrupted file. Is
it a MAC file or am I doing something wrong. Any help will be
appreciated.

Mike
Click to expand...
Has anyone got the .MSP file to work for the 6.0.2 update? My XP
machine knows nothing about this file type and throws me to
Microsoft which in turn refers me to another site. Think I will
invest my money in Thumbsplus from now on out!!!!!

--
Steve
http://www.scottlan.com
Click to expand...
--
'Deceive, Inveigle, Obfuscate.' - The X-Files (Teliko)

http://www.pbase.com/vsteven
Click to expand...
could you share with me what application .msp is associated with on your machine?

thanks
--
Steve
http://www.scottlan.com
 
Mine comes up as "Windows Installer Patch". When I examine what file this leads to it is called "msiexec.exe", which is found in the C:\Windows\System32\ folder. The file properties show it to be a MS Windows file, my version being 2.0.2600.1106.

I hope this helps you.

VES
S Scott said:
could you share with me what application .msp is associated with on
your machine?

thanks
--
Steve
http://www.scottlan.com
Click to expand...
 
Very good find Colin!!

VES
Colin Bird said:
Colin Bird said:
Colin Bird said:
Colin Bird said:
Has anyone got the .MSP file to work for the 6.0.2 update? My XP
machine knows nothing about this file type and throws me to
Microsoft which in turn refers me to another site.
Click to expand...
Click to expand...
Click to expand...
I had the same trouble. Found a registry fix here:

http://www.dougknox.com/xp/file_assoc.htm

This worked for me. Mind you I can't see what's changed in ACDSee.

Colin Bird
Click to expand...
--
'Deceive, Inveigle, Obfuscate.' - The X-Files (Teliko)

http://www.pbase.com/vsteven
 
Colin Bird said:
Colin Bird said:
Colin Bird said:
Colin Bird said:
Has anyone got the .MSP file to work for the 6.0.2 update? My XP
machine knows nothing about this file type and throws me to
Microsoft which in turn refers me to another site.
Click to expand...
Click to expand...
Click to expand...
I had the same trouble. Found a registry fix here:

http://www.dougknox.com/xp/file_assoc.htm

This worked for me. Mind you I can't see what's changed in ACDSee.

Colin Bird
Click to expand...
Great Site, it worked fine and update went flawlessly. Some of the major deficiencies have been corrected, like:

You can now change the location of the database.
Configuring editors works
Automatic update of thumbnail display when images are moved

Thanks
--
Steve
http://www.scottlan.com
 
Though the ".msp" update file was an unnecessary bother, the patch has also fixed the sort by date issue somewhat. In some cases it is still slow.
Colin Bird said:
Colin Bird said:
Colin Bird said:
Colin Bird said:
Has anyone got the .MSP file to work for the 6.0.2 update? My XP
machine knows nothing about this file type and throws me to
Microsoft which in turn refers me to another site.
Click to expand...
Click to expand...
Click to expand...
I had the same trouble. Found a registry fix here:

http://www.dougknox.com/xp/file_assoc.htm

This worked for me. Mind you I can't see what's changed in ACDSee.

Colin Bird
Click to expand...
 
Does this mean that Photoshop Album is the program of choice? I don't know much about ACDSee, but if the company is that incompentent, maybe I should use Adobe. Comments?
Fielding Mellish said:
Lord knows I have stuck with ACDSee for a long time, as I feel it
is the best program for my needs, but these people who run this
company seem to be the most pathetic dolts in the history of
software. If Vancouver is a Village, then this company undoubtedly
employs most of its Idiots.

First they introduce 6.0 with numerous bugs, including useful
features from 5.0 that they, oops, forgot to include in 6.0, like a
button to go to an external editor from the View window. Gee, I
guess we goofed on that one. Wait for the first service pack, says
their FAQ, and we'll fix that.

Now comes an "update" to 6.0.2. Tried to install the update.
Oops, doesn't work!! You get an error saying that the correct
version to be updated is not installed!! How can a company post an
update on its web site that doesn't even work?? Didn't anybody
check it before it was posted?

Now the funniest part...in order to get technical support, you send
an email. The posted likely response time for registered users
with a valid license number?? FIVE business days!!

What has happened to that company?? Way back at version 3, when I
started using ACDSee, the company seemed to have a clue. That clue
seems to have now disappeared into the Canadian fog.
Click to expand...
--
Bill
http://www.pbase.com/bmack/
 
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