My 2-cents. If you are looking for a small/compact camera that produces professional results, take a strong look at the Fuji X-T30. If you have the coin to spend, the X-E5 is very impressive.
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Om1.1 mark behind glass on sensor
- Thread starter Althalus
- Start date
JIP...
drj3
Forum Pro
Your sensor damage does look very different from the OPs. The OPs damage is limited to the sensor area and could be either the sensor or something on the back of the sensor cover.
Your damage is definitely not on the sensor but on the sensor cover since it extends far beyond the sensor to the very edge of the cover. This does not mean that it is something you caused but it would appear to not be a sensor delamination or directly related to a specific problem with the camera sensors. I assume the sensor is replaced if the cover is damaged, so the sensor would need to be replaced.
I think all the marks in the several photos are quite similar and can vary depending on ability to capture the light reflections off the sensor. I am still try to find the reason for the sensor problem even though OM has made my warranty invalid because of the proper sensor cleaning that I did. The marks were there before the cleaning and were not different after the cleaning. The reason to clean the sensor was because the marks were there.
drj3
Forum Pro
I am not saying it is your fault, just that it appears to be a very different problem from the OPs problem.
It is impossible to determine where the original OPs is located other than it appears not to be on the front of the sensor cover. It could be on the rear of the sensor cover (moisture residue) or on the sensor itself. Since stopping down enabled one to see it in an image, I think maybe on the rear of the cover.
Your problem appears to definitely be on the cover since it extends over the blue sensor mount, but it is difficult to say where on the cover.
Skeeterbytes
Forum Pro
For anybody in the States with the OM-1 extended warranty, the email confirmation contains this:
To claim warranty service for your OM-1, you must include a copy of this email confirmation and a valid receipt from your camera purchase with your warranty repair request. Be sure to save this email with your records accordingly.
Mine's dated 4.29.22 so a few more months of coverage. Need to break it faster!
Rick
To claim warranty service for your OM-1, you must include a copy of this email confirmation and a valid receipt from your camera purchase with your warranty repair request. Be sure to save this email with your records accordingly.
Mine's dated 4.29.22 so a few more months of coverage. Need to break it faster!
Rick
JaVisst,
First, read the warranty card, and see if any specific terms in the warranty exclude you.
If you spoke to the repair facility, I suggest you call OMDS Customer Support and talk with them. Escalate the issue to someone more senior if you can, and advise them that failing to honor your extended warranty is a relationship ending decision. See if you can get them to adjust their position.
You may also have legal protections depending on where you live. Some states have consumer laws that protect you from behavior like this.
As someone who used it on their OM-1.1 (broken joystick) I confirm both are required otherwise they will bill you. OM are strict on warranty claims.
However the marks look (different or similar) it is still a OM defect of the camera. The camera has not been wet and not even had a lens change outdoors. I have authorized the repair of the camera because it is worth more repaired than trying to sell a defective one at a cheap price. Because of this experience i will be moving away from OM products in the future.
I did sent in all the purchase and warranty info with the camera.
One word of caution, I would expect similar behavior from other manufacturers. Example: back when I was shooting Canon EF DSLR I purchased (new) Sigma 120-300mm F2.8 Sports lens. From out of the box, all of my images were soft focusing. Turns out the lens needed to be calibrated to the 5D.4 I was using at that time. Sigma would perform the service for free ONLY if I provided the original receipt from the store + warranty card. Otherwise they would charge me several hundred to adjust/fix/tune focusing with the camera/lens.
All what was needed were micro adjustments and without those two pieces of paper, it was a service charge in Sigma eyes.
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I was in-person and the tech ignored the paperwork until I physically pointed it out in plain English. Then he accepted it.
Ikolbyi, perhaps you missed the point of his post. He DID provide the warranty paperwork, and OMDS decided not to honor the warranty anyway. That is the issue. In your case, Sigma did do the repair for free when you provided the documentation. That’s the opposite result.
Generally speaking, companies will try to weasel out of warranty claims, the question is how far are they willing to go?
when I filed my OM claim, I was in-person with all the paperwork as well and the tech hit me up with a bill. I had to show him the physical documentation he was holding in his possession that showed it was covered under warranty. After stating at the documents and me like a deer in headlights, the tech concluded finally it was covered. Had I not been physically in person pointing out his error, I would have been stuck with the bill.
The repair work was 100% professional.
I suspect this is also a "weasel job", which gives me more reason to exit business with OM in the future.
Inkentshane
Active member
I understand your frustration.
According to their terms, if the warranty is voided, you would be notified of the cost of repair for approval, and apparently they did not do that.
I would have told them that I had never approved the repair and asked them to return the camera in the same state they had received it, see what their reaction would be…
Your feelings are justified. Try escalating as I said in my previous post.
TechRAW
Well-known member
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Every manufacturer requires proof of purchase on warranty repairs.
When you register a product with OM System, they offer you the opportunity to input your purchase date / your actual delivery date, and upload your proof of purchase.
Welcome To OM System
Register your product with OM System and get all the product help you need to get started successfully.
omsystem.registria.com
This way you expediate any warranty issue and don't have to dig back for receipts years later. The "My Account" view lists all your registered products and when warranty expires.
I will also put in a plug for OM Pro Advantage program. For $99 a year, no hassle, no fuss, immediate service, free expediated shipping both ways, 6mo warranty extension on ALL products. Why risk wet cleaning your sensor when they will do it twice a year for you? Some people learn the hard way I guess.
Skeeterbytes
Forum Pro
Suppose someone could make a DPR survey post but IDK how to set parameters. OM-1 only, or both OM-1s and the OM-3?
Still won't resolve the question but might reveal more than parsing thread responses.
See e.g., prior attempts re. EM-1 strap anchors and fried EVFs, EM-5iii/OM-5 bottom plates. Was anything ever resolved?
Rick
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