S1RII - Lightroom has encountered problems

Paul2600 said:

....So for now maybe forever it's C1 for the high resolution images.

Paul

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Nope, out of three options (handheld, no-handheld Mode 1, and no-handheld mode2 only the latest does not work properly.

First two are OK with Adobe DNG converter.

Well interesting, however hand held I have found is pretty much worthless outdoors, and Version 1 which doesn't correct for motion artifacts can't handle any subject movement (which I realize the way it's designed). Mode 2, the one that has the issues, does a pretty good job in many situation with slight subject movement (outdoors, wind on leaves, branches), from the hundreds of test shots I have taken, considerably better than the Mode 2 on the older S1R (47mp) or Leica SL2.

However with ACR and Lightroom it's currently not going to work very often, and I have discovered also with On1. Only DxO and C1 seem to work 100% of the time.

Paul

_vlad said:

Paul2600 said:

....So for now maybe forever it's C1 for the high resolution images.

Paul

Click to expand...

Nope, out of three options (handheld, no-handheld Mode 1, and no-handheld mode2 only the latest does not work properly.

First two are OK with Adobe DNG converter.

Click to expand...

This isn't accurate for me. Happens with handheld, mode 1, and mode 2, but inconsistently. I haven't found a pattern to the problem yet

I tested several RAW editors and about half had a problem so this isn't only Adobe. For now, my workaround will probably be the DxO PureRAW 5 plugin for Lightroom. Open the photo from LR into DXO, process, save as DNG.

Actually, I have found that the hand held option fails just as often as mode 2 in Camera Raw (Lightroom and ACR). Mode 1 may work, but for me it's not an option as I am working in the field and mode 1 has no correction for motion.

The hand held mode works actually pretty well, when Lr and ACR can open the images, again C1 and DxO, open everything so the issue is some switch inside of Camera Raw. Only hope that Adobe can address this sooner than later.

I had no answer from Panasonic, and Adobe's response was less than stellar.

Paul

Yes, On1 has issues, and Camera Raw. DxO seems to work OK, however I had some strange issues within their software but was able to resolve for now. Had to do with the camera/lens module.

So far I have used only two lenses, the Leica 50mm F2 and Panasonic 24-105. Image with both give the error about the same amount of time.

Paul

Paul2600 said:

Yes, On1 has issues, and Camera Raw. DxO seems to work OK, however I had some strange issues within their software but was able to resolve for now. Had to do with the camera/lens module.

So far I have used only two lenses, the Leica 50mm F2 and Panasonic 24-105. Image with both give the error about the same amount of time.

Paul

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Concerning HiRes RAW - as I mentioned I raised a ticket and ON1 acknowledged it as a problem - will be dealt with in next upgrade

Just a quick follow up, after 5 days, nothing back from Panasonic tech support. I received a reply when I opened the case, but since nothing.

Oh well.

Paul

Well after two weeks I heard back from Panasonic support in regards to this issue. They said it was up to Adobe to fix. Period. No mention if Panasonic was willing to reach out to Adobe to apply pressure to resolve. Net Panasonic is not very concerned about this issue.



I will also state the Panasonic support structure for pro cameras is less than stellar. About the worst I have attempted to work with.



Paul

Paul2600 said:

Well after two weeks I heard back from Panasonic support in regards to this issue. They said it was up to Adobe to fix. Period. No mention if Panasonic was willing to reach out to Adobe to apply pressure to resolve. Net Panasonic is not very concerned about this issue.

I will also state the Panasonic support structure for pro cameras is less than stellar. About the worst I have attempted to work with.

Paul

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Not concern because they have an agreement with CaptureOne, not Adobe. And with all the negative press Adobe is receiving, the tide is turning against them.

I contacted Adobe support. Their AI chatbot is frustratingly useless and I ended up going in circles. Finally got through to a Lightroom/Photoshop support rep who was somewhat helpful. I sent them two files and they confirmed they had the same problem. They claim the engineering team told them the S1RII isn't supported yet but are working on it. However, "S1R M2" is on their supported cameras list so something doesn't add up here. Why would Lumix release a camera when it's not fully supported by what's probably the most widely used editing software? Can't say I'm overly confident with Adobe's response.

I also received a response from Adobe. They downloaded several raws I uploaded for them and agreed that there is a problem. However no idea as to when they will get a fix out. It will be a fix for camera raw, not actually ACR or Lr as both use camera raw behind the covers.



I also agree that Adobe’s first line of support is terrible. I also had to fight through several chat bots to get through to a human. Seems to be the way all support is moving.



I guess a fix will happen but I would not expect it any time soon.



Paul

Just knocking this one back up to the top for a bit.

Camera raw updated today, or yesterday, still no fix for the High Resolution error, (file not supported or damaged).

My ticket with Panasonic went nowhere (worst tech support of any camera company I have ever worked with)

Adobe did respond eventually, and did download my examples and acknowledged there was an issue. They closed out my ticket with a note that they were sending the info on to the developers (?) to fix.

Sad that this issue persists as the latest camera S1RII, IMO does a very good job with this mode and handles motion (slight to moderate) OK. If you take the large original image down to around 100MP, you have many times as not a very nice image that IMO holds up much better than uprezing a 45MP raw.

I guess that many are just not working with this option, but I do recommend trying it. Capture One still has no issues with any of the files.

Paul C

Adobe released ACR 17.5 yesterday and it looks like the problem is fixed. I tested a few files and I'm no longer getting errors in Lightroom or Photoshop.

Yes, 17.5 is a fix. You have download the new version of Lr also, (if you use it). If anyone has questions on just how well this feature can work, compared to the older versions, they would do well to download the two examples in the Dpreview review. The 2nd image of the pine trees, (which was the file that had the Adobe error originally) now opens clean. What needs to be looked at are the pine needles. Fine green lines, which often if not always create havoc with a uprez, multishot solution. They come out fine in this image, at 100% and really hold up at 200%.

What many don't seem to realize is that many times you do not need the full resolution of 178MP (I can't remember the exact amount), but if down res the full sized image to around 100MP, the files do extremely well. Much better IMO than taking the normal output of 45MP and using Adobe Super Resolution or similar software to get to 100MP.

Wind is still an issue for sure, but the solution that Panasonic came up with just seems to handle the issues of slight motion much better.

Paul