.. I just wanted to say that I like the program and what it does. My only complaint is that the sold me the software as a "special price bundle" with "PureRAW2," which was a rip-off, because PureRAW is just a subset of PhotoLab. No need to pay for both products.
Why did you agree to that? If the cost was any more than PhotoLab by itself, it was not a wise purchase. I don't see such a bundle (which would indeed be an absurd combination) on the current DxO buying page.
Yes, it is absurd. They bundled it as a Black Friday special, I believe. I didn’t understand that the PureRAW features are all part of PhotoLab.
Was it DxO itself that created that bundle, or someone else? I don't recall DxO
ever creating discounted bundles. It does usually do BF discounts, but that's on individual products. There's never usually any financial incentive to buy bundles, and certainly never illogical bundles like that.
Yes, I bought the bundle from them. I looked it up. It wasn’t so much a bundle as a “buy two products and get 30% off,’ and I didn’t understand that the second product was a subset of the first.
Ah, that's entirely down to you then. You should have done some basic research about what the products did before buying a random pair of them. You could have bought ViewPoint and/or FilmPack as add-ons to PhotoLab.
Not necessarily - theirs an aspect of scam here and it’s not appropriate for a company to sell someone goods knowing that it is completely unnecessary just to cash in on it. If a sales person was involved, that is poor business and reflects bad judgment just to get over on someone.
It's very unlikely that a sales person was involved. DxO's sales page has long been automated.
It’s a reflection of the company itself. If it was just a computer, he could have asked the company for a refund after realizing the dupe.
He might have got a refund if he'd asked promptly. It doesn't sound like he did.
PL has a good product but I wonder about their sale ethics.
It's hardly DxO's fault if people buy the wrong products without doing
any research about what the products do. DxO provides plenty of information about the functionality of its products, including full reference manuals freely available to anyone, and free 30-day trials. What more could it be expected to do to protect ignorant buyers from rushing to buy products they don't need?
After all, this might have been a perfectly legitimate transaction, if two people got together, one needing PL and another one needing PR, and pooled their purchases to get the 30% discount.
