DxO Photolab 7 - InDepth Review - VS Lightroom VS Capture 1

Marceppy said:

Digital Nigel said:

MarshallG said:

Digital Nigel said:

MarshallG said:

sybersitizen said:

MarshallG said:

.. I just wanted to say that I like the program and what it does. My only complaint is that the sold me the software as a "special price bundle" with "PureRAW2," which was a rip-off, because PureRAW is just a subset of PhotoLab. No need to pay for both products.

Click to expand...

Why did you agree to that? If the cost was any more than PhotoLab by itself, it was not a wise purchase. I don't see such a bundle (which would indeed be an absurd combination) on the current DxO buying page.

Click to expand...

Yes, it is absurd. They bundled it as a Black Friday special, I believe. I didn’t understand that the PureRAW features are all part of PhotoLab.

Click to expand...

Was it DxO itself that created that bundle, or someone else? I don't recall DxO ever creating discounted bundles. It does usually do BF discounts, but that's on individual products. There's never usually any financial incentive to buy bundles, and certainly never illogical bundles like that.

Click to expand...

Yes, I bought the bundle from them. I looked it up. It wasn’t so much a bundle as a “buy two products and get 30% off,’ and I didn’t understand that the second product was a subset of the first.

Click to expand...

Ah, that's entirely down to you then. You should have done some basic research about what the products did before buying a random pair of them. You could have bought ViewPoint and/or FilmPack as add-ons to PhotoLab.

Click to expand...

Not necessarily - theirs an aspect of scam here and it’s not appropriate for a company to sell someone goods knowing that it is completely unnecessary just to cash in on it. If a sales person was involved, that is poor business and reflects bad judgment just to get over on someone.

Click to expand...

Marceppy said:

It’s a reflection of the company itself. If it was just a computer, he could have asked the company for a refund after realizing the dupe.

Click to expand...

Marceppy said:

PL has a good product but I wonder about their sale ethics.

Click to expand...

Digital Nigel said:

Marceppy said:

Digital Nigel said:

MarshallG said:

Digital Nigel said:

MarshallG said:

sybersitizen said:

MarshallG said:

.. I just wanted to say that I like the program and what it does. My only complaint is that the sold me the software as a "special price bundle" with "PureRAW2," which was a rip-off, because PureRAW is just a subset of PhotoLab. No need to pay for both products.

Click to expand...

Why did you agree to that? If the cost was any more than PhotoLab by itself, it was not a wise purchase. I don't see such a bundle (which would indeed be an absurd combination) on the current DxO buying page.

Click to expand...

Yes, it is absurd. They bundled it as a Black Friday special, I believe. I didn’t understand that the PureRAW features are all part of PhotoLab.

Click to expand...

Was it DxO itself that created that bundle, or someone else? I don't recall DxO ever creating discounted bundles. It does usually do BF discounts, but that's on individual products. There's never usually any financial incentive to buy bundles, and certainly never illogical bundles like that.

Click to expand...

Yes, I bought the bundle from them. I looked it up. It wasn’t so much a bundle as a “buy two products and get 30% off,’ and I didn’t understand that the second product was a subset of the first.

Click to expand...

Ah, that's entirely down to you then. You should have done some basic research about what the products did before buying a random pair of them. You could have bought ViewPoint and/or FilmPack as add-ons to PhotoLab.

Click to expand...

Not necessarily - theirs an aspect of scam here and it’s not appropriate for a company to sell someone goods knowing that it is completely unnecessary just to cash in on it. If a sales person was involved, that is poor business and reflects bad judgment just to get over on someone.

Click to expand...

It's very unlikely that a sales person was involved. DxO's sales page has long been automated.

Digital Nigel said:

It’s a reflection of the company itself. If it was just a computer, he could have asked the company for a refund after realizing the dupe.

Click to expand...

He might have got a refund if he'd asked promptly. It doesn't sound like he did.

Digital Nigel said:

PL has a good product but I wonder about their sale ethics.

Click to expand...

It's hardly DxO's fault if people buy the wrong products without doing any research about what the products do. DxO provides plenty of information about the functionality of its products, including full reference manuals freely available to anyone, and free 30-day trials. What more could it be expected to do to protect ignorant buyers from rushing to buy products they don't need?

After all, this might have been a perfectly legitimate transaction, if two people got together, one needing PL and another one needing PR, and pooled their purchases to get the 30% discount.

Click to expand...

Marceppy said:

Digital Nigel said:

Marceppy said:

Digital Nigel said:

MarshallG said:

Digital Nigel said:

MarshallG said:

sybersitizen said:

MarshallG said:

.. I just wanted to say that I like the program and what it does. My only complaint is that the sold me the software as a "special price bundle" with "PureRAW2," which was a rip-off, because PureRAW is just a subset of PhotoLab. No need to pay for both products.

Click to expand...

Why did you agree to that? If the cost was any more than PhotoLab by itself, it was not a wise purchase. I don't see such a bundle (which would indeed be an absurd combination) on the current DxO buying page.

Click to expand...

Yes, it is absurd. They bundled it as a Black Friday special, I believe. I didn’t understand that the PureRAW features are all part of PhotoLab.

Click to expand...

Was it DxO itself that created that bundle, or someone else? I don't recall DxO ever creating discounted bundles. It does usually do BF discounts, but that's on individual products. There's never usually any financial incentive to buy bundles, and certainly never illogical bundles like that.

Click to expand...

Yes, I bought the bundle from them. I looked it up. It wasn’t so much a bundle as a “buy two products and get 30% off,’ and I didn’t understand that the second product was a subset of the first.

Click to expand...

Ah, that's entirely down to you then. You should have done some basic research about what the products did before buying a random pair of them. You could have bought ViewPoint and/or FilmPack as add-ons to PhotoLab.

Click to expand...

Not necessarily - theirs an aspect of scam here and it’s not appropriate for a company to sell someone goods knowing that it is completely unnecessary just to cash in on it. If a sales person was involved, that is poor business and reflects bad judgment just to get over on someone.

Click to expand...

It's very unlikely that a sales person was involved. DxO's sales page has long been automated.

Marceppy said:

It’s a reflection of the company itself. If it was just a computer, he could have asked the company for a refund after realizing the dupe.

Click to expand...

He might have got a refund if he'd asked promptly. It doesn't sound like he did.

Marceppy said:

PL has a good product but I wonder about their sale ethics.

Click to expand...

It's hardly DxO's fault if people buy the wrong products without doing any research about what the products do. DxO provides plenty of information about the functionality of its products, including full reference manuals freely available to anyone, and free 30-day trials. What more could it be expected to do to protect ignorant buyers from rushing to buy products they don't need?

After all, this might have been a perfectly legitimate transaction, if two people got together, one needing PL and another one needing PR, and pooled their purchases to get the 30% discount.

Click to expand...

I made my point. One can always justify around it.

Click to expand...

Marceppy said:

If it was PL6, it’s probably too late to ask for a refund. But a company with honest intentions would certainly consider his issue, which supports loyalty.

Click to expand...

Marceppy said:

It could be worth the effort to ask for a refund or an exchange of product. It would be interesting to see what they say.

Click to expand...

Zeee said:

The only reason I responded is the tool that that works the best for your needs is the best. Opinions about being best are subjective. If someone comes out and says LrC the best I would step up and not agree with that either.

Click to expand...

Digital Nigel said:

It's hardly DxO's fault if people buy the wrong products without doing any research about what the products do. DxO provides plenty of information about the functionality of its products, including full reference manuals freely available to anyone, and free 30-day trials. What more could it be expected to do to protect ignorant buyers from rushing to buy products they don't need?

After all, this might have been a perfectly legitimate transaction, if two people got together, one needing PL and another one needing PR, and pooled their purchases to get the 30% discount.

Click to expand...

Digital Nigel said:

Marceppy said:

Digital Nigel said:

Marceppy said:

Digital Nigel said:

MarshallG said:

Digital Nigel said:

MarshallG said:

sybersitizen said:

MarshallG said:

.. I just wanted to say that I like the program and what it does. My only complaint is that the sold me the software as a "special price bundle" with "PureRAW2," which was a rip-off, because PureRAW is just a subset of PhotoLab. No need to pay for both products.

Click to expand...

Why did you agree to that? If the cost was any more than PhotoLab by itself, it was not a wise purchase. I don't see such a bundle (which would indeed be an absurd combination) on the current DxO buying page.

Click to expand...

Yes, it is absurd. They bundled it as a Black Friday special, I believe. I didn’t understand that the PureRAW features are all part of PhotoLab.

Click to expand...

Was it DxO itself that created that bundle, or someone else? I don't recall DxO ever creating discounted bundles. It does usually do BF discounts, but that's on individual products. There's never usually any financial incentive to buy bundles, and certainly never illogical bundles like that.

Click to expand...

Yes, I bought the bundle from them. I looked it up. It wasn’t so much a bundle as a “buy two products and get 30% off,’ and I didn’t understand that the second product was a subset of the first.

Click to expand...

Ah, that's entirely down to you then. You should have done some basic research about what the products did before buying a random pair of them. You could have bought ViewPoint and/or FilmPack as add-ons to PhotoLab.

Click to expand...

Not necessarily - theirs an aspect of scam here and it’s not appropriate for a company to sell someone goods knowing that it is completely unnecessary just to cash in on it. If a sales person was involved, that is poor business and reflects bad judgment just to get over on someone.

Click to expand...

It's very unlikely that a sales person was involved. DxO's sales page has long been automated.

Digital Nigel said:

It’s a reflection of the company itself. If it was just a computer, he could have asked the company for a refund after realizing the dupe.

Click to expand...

He might have got a refund if he'd asked promptly. It doesn't sound like he did.

Digital Nigel said:

PL has a good product but I wonder about their sale ethics.

Click to expand...

It's hardly DxO's fault if people buy the wrong products without doing any research about what the products do. DxO provides plenty of information about the functionality of its products, including full reference manuals freely available to anyone, and free 30-day trials. What more could it be expected to do to protect ignorant buyers from rushing to buy products they don't need?

After all, this might have been a perfectly legitimate transaction, if two people got together, one needing PL and another one needing PR, and pooled their purchases to get the 30% discount.

Click to expand...

I made my point. One can always justify around it.

Click to expand...

DxO did not do anything wrong. It's not its fault if people buy the wrong products, then don't ask for an immediate refund. Quite simply, DxO did not rip off the OP.

Digital Nigel said:

If it was PL6, it’s probably too late to ask for a refund. But a company with honest intentions would certainly consider his issue, which supports loyalty.

Click to expand...

Yes, if he asked for an immediate refund for PR2. But not 12 months later.

Digital Nigel said:

It could be worth the effort to ask for a refund or an exchange of product. It would be interesting to see what they say.

Click to expand...

"You should have asked within 30 days of buying the wrong product, not 12 months later."

Click to expand...

BobRocke said:

Zeee said:

The only reason I responded is the tool that that works the best for your needs is the best. Opinions about being best are subjective. If someone comes out and says LrC the best I would step up and not agree with that either.

Click to expand...

I agree. And I think comparing one program to another is especially hard and error prone. Comparing feature to feature (PhotoLab's denoise to Lightroom Classic's denoise, for example) is even difficult because performance differs photo to photo

Click to expand...

BobRocke said:

.

Click to expand...

Marceppy said:

Digital Nigel said:

Marceppy said:

Digital Nigel said:

Marceppy said:

Digital Nigel said:

MarshallG said:

Digital Nigel said:

MarshallG said:

sybersitizen said:

MarshallG said:

.. I just wanted to say that I like the program and what it does. My only complaint is that the sold me the software as a "special price bundle" with "PureRAW2," which was a rip-off, because PureRAW is just a subset of PhotoLab. No need to pay for both products.

Click to expand...

Why did you agree to that? If the cost was any more than PhotoLab by itself, it was not a wise purchase. I don't see such a bundle (which would indeed be an absurd combination) on the current DxO buying page.

Click to expand...

Yes, it is absurd. They bundled it as a Black Friday special, I believe. I didn’t understand that the PureRAW features are all part of PhotoLab.

Click to expand...

Was it DxO itself that created that bundle, or someone else? I don't recall DxO ever creating discounted bundles. It does usually do BF discounts, but that's on individual products. There's never usually any financial incentive to buy bundles, and certainly never illogical bundles like that.

Click to expand...

Yes, I bought the bundle from them. I looked it up. It wasn’t so much a bundle as a “buy two products and get 30% off,’ and I didn’t understand that the second product was a subset of the first.

Click to expand...

Ah, that's entirely down to you then. You should have done some basic research about what the products did before buying a random pair of them. You could have bought ViewPoint and/or FilmPack as add-ons to PhotoLab.

Click to expand...

Not necessarily - theirs an aspect of scam here and it’s not appropriate for a company to sell someone goods knowing that it is completely unnecessary just to cash in on it. If a sales person was involved, that is poor business and reflects bad judgment just to get over on someone.

Click to expand...

It's very unlikely that a sales person was involved. DxO's sales page has long been automated.

Marceppy said:

It’s a reflection of the company itself. If it was just a computer, he could have asked the company for a refund after realizing the dupe.

Click to expand...

He might have got a refund if he'd asked promptly. It doesn't sound like he did.

Marceppy said:

PL has a good product but I wonder about their sale ethics.

Click to expand...

It's hardly DxO's fault if people buy the wrong products without doing any research about what the products do. DxO provides plenty of information about the functionality of its products, including full reference manuals freely available to anyone, and free 30-day trials. What more could it be expected to do to protect ignorant buyers from rushing to buy products they don't need?

After all, this might have been a perfectly legitimate transaction, if two people got together, one needing PL and another one needing PR, and pooled their purchases to get the 30% discount.

Click to expand...

I made my point. One can always justify around it.

Click to expand...

DxO did not do anything wrong. It's not its fault if people buy the wrong products, then don't ask for an immediate refund. Quite simply, DxO did not rip off the OP.

Marceppy said:

If it was PL6, it’s probably too late to ask for a refund. But a company with honest intentions would certainly consider his issue, which supports loyalty.

Click to expand...

Yes, if he asked for an immediate refund for PR2. But not 12 months later.

Marceppy said:

It could be worth the effort to ask for a refund or an exchange of product. It would be interesting to see what they say.

Click to expand...

"You should have asked within 30 days of buying the wrong product, not 12 months later."

Click to expand...

Just to clarify - the “you” here is the “royal you”, not me.

Click to expand...

:-)Digital Nigel said:

Marceppy said:

Digital Nigel said:

Marceppy said:

Digital Nigel said:

Marceppy said:

Digital Nigel said:

MarshallG said:

Digital Nigel said:

MarshallG said:

sybersitizen said:

MarshallG said:

.. I just wanted to say that I like the program and what it does. My only complaint is that the sold me the software as a "special price bundle" with "PureRAW2," which was a rip-off, because PureRAW is just a subset of PhotoLab. No need to pay for both products.

Click to expand...

Why did you agree to that? If the cost was any more than PhotoLab by itself, it was not a wise purchase. I don't see such a bundle (which would indeed be an absurd combination) on the current DxO buying page.

Click to expand...

Yes, it is absurd. They bundled it as a Black Friday special, I believe. I didn’t understand that the PureRAW features are all part of PhotoLab.

Click to expand...

Was it DxO itself that created that bundle, or someone else? I don't recall DxO ever creating discounted bundles. It does usually do BF discounts, but that's on individual products. There's never usually any financial incentive to buy bundles, and certainly never illogical bundles like that.

Click to expand...

Yes, I bought the bundle from them. I looked it up. It wasn’t so much a bundle as a “buy two products and get 30% off,’ and I didn’t understand that the second product was a subset of the first.

Click to expand...

Ah, that's entirely down to you then. You should have done some basic research about what the products did before buying a random pair of them. You could have bought ViewPoint and/or FilmPack as add-ons to PhotoLab.

Click to expand...

Not necessarily - theirs an aspect of scam here and it’s not appropriate for a company to sell someone goods knowing that it is completely unnecessary just to cash in on it. If a sales person was involved, that is poor business and reflects bad judgment just to get over on someone.

Click to expand...

It's very unlikely that a sales person was involved. DxO's sales page has long been automated.

Digital Nigel said:

It’s a reflection of the company itself. If it was just a computer, he could have asked the company for a refund after realizing the dupe.

Click to expand...

He might have got a refund if he'd asked promptly. It doesn't sound like he did.

Digital Nigel said:

PL has a good product but I wonder about their sale ethics.

Click to expand...

It's hardly DxO's fault if people buy the wrong products without doing any research about what the products do. DxO provides plenty of information about the functionality of its products, including full reference manuals freely available to anyone, and free 30-day trials. What more could it be expected to do to protect ignorant buyers from rushing to buy products they don't need?

After all, this might have been a perfectly legitimate transaction, if two people got together, one needing PL and another one needing PR, and pooled their purchases to get the 30% discount.

Click to expand...

I made my point. One can always justify around it.

Click to expand...

DxO did not do anything wrong. It's not its fault if people buy the wrong products, then don't ask for an immediate refund. Quite simply, DxO did not rip off the OP.

Digital Nigel said:

If it was PL6, it’s probably too late to ask for a refund. But a company with honest intentions would certainly consider his issue, which supports loyalty.

Click to expand...

Yes, if he asked for an immediate refund for PR2. But not 12 months later.

Digital Nigel said:

It could be worth the effort to ask for a refund or an exchange of product. It would be interesting to see what they say.

Click to expand...

"You should have asked within 30 days of buying the wrong product, not 12 months later."

Click to expand...

Just to clarify - the “you” here is the “royal you”, not me.

Click to expand...

Obviously the OP, not you. I was suggesting what DxO's response might be if he asked for a partial refund now. 12 months later. Of course, refunding for PR2 would mean losing the 30% discount on both products, so the refund would have been minimal anyway.

BTW, there is no such thing as a 'royal you'. There's a 'royal we', which means something different (the British monarch traditionally said 'we' rather than 'I', as in Queen Victoria's comment that, "We are not amused").

Click to expand...

Zeee said:

In that original video that was posted I didn't see very much about all you could do in the LrC basic panel and there are quick ways to do that. He said what I have repeated by several other presenters regarding NR AI. Across one file in some areas PL looked better and in others LrC looked better.

I recall reading about how great ClearView was I and compared it to LrC Dehaze. I had to crank it to about 70 to match ClearView.

A different opinion. I can find several more opinions saying LrC looks more natural. When DPreview released the blog about LrC several months ago there was the usual viewer comments. Again responses comparing LrC to DXO was LrC looked more natural. Others liked DXO better for their own reasons.

How much noise reduction? We do get obsessed with it and as I said this is a gear forum. In other videos presenters state some noise is necessary to prevention posterization, will help with detail resulting in a more natural look. A good video series which is little dated. His two step method LrC to PS and back can now be done in LrC masking. Using either his two step method or LrC's making I can completely wipe all background noise and leave a silky smooth finish when even viewed at 300% or more. That is not necessarily the best thing to do.

https://backcountrygallery.com/new-video-workshop-noise-reduction-using-lr-ps/

DXO is without a doubt quicker in some areas. For LrC speed editing (which does not include NR AI) between Adaptive ISO presets and Auto I once processed about 500 files in just over an hour. LrC is still missing a Sharpen AI module which is why I kept Topaz Sharpen AI which I use on a file to file need basis. DOX is very good in that area. They put the work into it.

I kept this video around because in the past members pointed out how bad LrC is at this with manual noise reduction when you push it too far. That is a fact.

I wish I could justify owning both. Currently since I have not upgraded since PL3 I'm looking at $300 CND just for NR. I just looked at my account and basically I can get either FP or VP for free but I have no interest in either. I have PureRaw2 and V3 is of no use to me because users here have stated that XD tends to over sharpen and is now adding false detail. You really need the control PL offers.

Click to expand...

Zeee said:

Several presenters also had this summary. If you use LrC and have 3rd party NR apps use what works best for you. If you don't you might want to consider saving your money.

Click to expand...

Zeee said:

The only reason I responded is the tool that that works the best for your needs is the best. Opinions about being best are subjective. If someone comes out and says LrC the best I would step up and not agree with that either.

Click to expand...

Digital Nigel said:

Marceppy said:

Digital Nigel said:

MarshallG said:

Digital Nigel said:

MarshallG said:

sybersitizen said:

MarshallG said:

.. I just wanted to say that I like the program and what it does. My only complaint is that the sold me the software as a "special price bundle" with "PureRAW2," which was a rip-off, because PureRAW is just a subset of PhotoLab. No need to pay for both products.

Click to expand...

Why did you agree to that? If the cost was any more than PhotoLab by itself, it was not a wise purchase. I don't see such a bundle (which would indeed be an absurd combination) on the current DxO buying page.

Click to expand...

Yes, it is absurd. They bundled it as a Black Friday special, I believe. I didn’t understand that the PureRAW features are all part of PhotoLab.

Click to expand...

Was it DxO itself that created that bundle, or someone else? I don't recall DxO ever creating discounted bundles. It does usually do BF discounts, but that's on individual products. There's never usually any financial incentive to buy bundles, and certainly never illogical bundles like that.

Click to expand...

Yes, I bought the bundle from them. I looked it up. It wasn’t so much a bundle as a “buy two products and get 30% off,’ and I didn’t understand that the second product was a subset of the first.

Click to expand...

Ah, that's entirely down to you then. You should have done some basic research about what the products did before buying a random pair of them. You could have bought ViewPoint and/or FilmPack as add-ons to PhotoLab.

Click to expand...

Not necessarily - theirs an aspect of scam here and it’s not appropriate for a company to sell someone goods knowing that it is completely unnecessary just to cash in on it. If a sales person was involved, that is poor business and reflects bad judgment just to get over on someone.

Click to expand...

It's very unlikely that a sales person was involved. DxO's sales page has long been automated.

Digital Nigel said:

It’s a reflection of the company itself. If it was just a computer, he could have asked the company for a refund after realizing the dupe.

Click to expand...

He might have got a refund if he'd asked promptly. It doesn't sound like he did.

Digital Nigel said:

PL has a good product but I wonder about their sale ethics.

Click to expand...

It's hardly DxO's fault if people buy the wrong products without doing any research about what the products do. DxO provides plenty of information about the functionality of its products, including full reference manuals freely available to anyone, and free 30-day trials. What more could it be expected to do to protect ignorant buyers from rushing to buy products they don't need?

After all, this might have been a perfectly legitimate transaction, if two people got together, one needing PL and another one needing PR, and pooled their purchases to get the 30% discount.

Click to expand...

Zeee said:

I have PureRaw2 and V3 is of no use to me because users here have stated that XD tends to over sharpen and is now adding false detail.

Click to expand...

Zeee said:

You really need the control PL offers.

Click to expand...

Zeee said:

The only reason I responded is the tool that that works the best for your needs is the best. Opinions about being best are subjective. If someone comes out and says LrC the best I would step up and not agree with that either.

Click to expand...

sybersitizen said:

Zeee said:

I have PureRaw2 and V3 is of no use to me because users here have stated that XD tends to over sharpen and is now adding false detail.

Click to expand...

You spent much time explaining that opinions on these things differ ... and indeed they do. So why trust what others say about XD? My guess is that they aren't shooting the same subjects you shoot with the same camera and lenses you use.

Click to expand...

sybersitizen said:

I'm in my 30-day trial period with PL7, and am now looking at the difference between DP and DPXD (which is not available in my current PL5). I haven't seen objectionable artifacts or anything that I'd call false detail. What I've seen is (slight) improvement. It does take much longer than DP to do its work on my system, though, and the results are only visible when pixel peeping. I'm not sure how that equation will work for me in actual practice.

sybersitizen said:

You really need the control PL offers.

Click to expand...

Maybe there is a difference between XD as implemented in PureRAW vs. PhotoLab, but I've been using it at its default setting with no adjustment.

Click to expand...

sybersitizen said:

sybersitizen said:

The only reason I responded is the tool that that works the best for your needs is the best. Opinions about being best are subjective. If someone comes out and says LrC the best I would step up and not agree with that either.

Click to expand...

Right. So maybe you should personally test the latest version of PureRAW if you think it's potentially helpful for you.

Click to expand...

MarshallG said:

Digital Nigel said:

Marceppy said:

Digital Nigel said:

MarshallG said:

Digital Nigel said:

MarshallG said:

sybersitizen said:

MarshallG said:

.. I just wanted to say that I like the program and what it does. My only complaint is that the sold me the software as a "special price bundle" with "PureRAW2," which was a rip-off, because PureRAW is just a subset of PhotoLab. No need to pay for both products.

Click to expand...

Why did you agree to that? If the cost was any more than PhotoLab by itself, it was not a wise purchase. I don't see such a bundle (which would indeed be an absurd combination) on the current DxO buying page.

Click to expand...

Yes, it is absurd. They bundled it as a Black Friday special, I believe. I didn’t understand that the PureRAW features are all part of PhotoLab.

Click to expand...

Was it DxO itself that created that bundle, or someone else? I don't recall DxO ever creating discounted bundles. It does usually do BF discounts, but that's on individual products. There's never usually any financial incentive to buy bundles, and certainly never illogical bundles like that.

Click to expand...

Yes, I bought the bundle from them. I looked it up. It wasn’t so much a bundle as a “buy two products and get 30% off,’ and I didn’t understand that the second product was a subset of the first.

Click to expand...

Ah, that's entirely down to you then. You should have done some basic research about what the products did before buying a random pair of them. You could have bought ViewPoint and/or FilmPack as add-ons to PhotoLab.

Click to expand...

Not necessarily - theirs an aspect of scam here and it’s not appropriate for a company to sell someone goods knowing that it is completely unnecessary just to cash in on it. If a sales person was involved, that is poor business and reflects bad judgment just to get over on someone.

Click to expand...

It's very unlikely that a sales person was involved. DxO's sales page has long been automated.

MarshallG said:

It’s a reflection of the company itself. If it was just a computer, he could have asked the company for a refund after realizing the dupe.

Click to expand...

He might have got a refund if he'd asked promptly. It doesn't sound like he did.

MarshallG said:

PL has a good product but I wonder about their sale ethics.

Click to expand...

It's hardly DxO's fault if people buy the wrong products without doing any research about what the products do. DxO provides plenty of information about the functionality of its products, including full reference manuals freely available to anyone, and free 30-day trials. What more could it be expected to do to protect ignorant buyers from rushing to buy products they don't need?

After all, this might have been a perfectly legitimate transaction, if two people got together, one needing PL and another one needing PR, and pooled their purchases to get the 30% discount.

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30% OFF!!!

TODAY ONLY!!!

HURRY! HURRY!

I agree with what everyone has said. I don’t think DxO is a bad company. I contributed to this thread when there were only five posts, all negative about DxO, and I wrote positively about the product. I like it. I just pointed out my experience. It wasn’t clear to me that the one product was a subset of the other, and by the time I figured it out, it was too late.

I’m not terribly upset about it but happy to let others know not to buy both products together.

One other thing: I had difficulty getting started at first, but I got a wonderfully written email from Steve on their tech support team, and he was very patient and concerned about making sure I understood how to get going and where to find more resources. So, yes, I’m happy with DxO.

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Digital Nigel said:

Marceppy said:

Digital Nigel said:

Marceppy said:

Digital Nigel said:

MarshallG said:

Digital Nigel said:

MarshallG said:

sybersitizen said:

MarshallG said:

.. I just wanted to say that I like the program and what it does. My only complaint is that the sold me the software as a "special price bundle" with "PureRAW2," which was a rip-off, because PureRAW is just a subset of PhotoLab. No need to pay for both products.

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Why did you agree to that? If the cost was any more than PhotoLab by itself, it was not a wise purchase. I don't see such a bundle (which would indeed be an absurd combination) on the current DxO buying page.

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Yes, it is absurd. They bundled it as a Black Friday special, I believe. I didn’t understand that the PureRAW features are all part of PhotoLab.

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Was it DxO itself that created that bundle, or someone else? I don't recall DxO ever creating discounted bundles. It does usually do BF discounts, but that's on individual products. There's never usually any financial incentive to buy bundles, and certainly never illogical bundles like that.

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Yes, I bought the bundle from them. I looked it up. It wasn’t so much a bundle as a “buy two products and get 30% off,’ and I didn’t understand that the second product was a subset of the first.

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Ah, that's entirely down to you then. You should have done some basic research about what the products did before buying a random pair of them. You could have bought ViewPoint and/or FilmPack as add-ons to PhotoLab.

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Not necessarily - theirs an aspect of scam here and it’s not appropriate for a company to sell someone goods knowing that it is completely unnecessary just to cash in on it. If a sales person was involved, that is poor business and reflects bad judgment just to get over on someone.

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It's very unlikely that a sales person was involved. DxO's sales page has long been automated.

Digital Nigel said:

It’s a reflection of the company itself. If it was just a computer, he could have asked the company for a refund after realizing the dupe.

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He might have got a refund if he'd asked promptly. It doesn't sound like he did.

Digital Nigel said:

PL has a good product but I wonder about their sale ethics.

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It's hardly DxO's fault if people buy the wrong products without doing any research about what the products do. DxO provides plenty of information about the functionality of its products, including full reference manuals freely available to anyone, and free 30-day trials. What more could it be expected to do to protect ignorant buyers from rushing to buy products they don't need?

After all, this might have been a perfectly legitimate transaction, if two people got together, one needing PL and another one needing PR, and pooled their purchases to get the 30% discount.

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I made my point. One can always justify around it.

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DxO did not do anything wrong. It's not its fault if people buy the wrong products, then don't ask for an immediate refund. Quite simply, DxO did not rip off the OP.

Digital Nigel said:

If it was PL6, it’s probably too late to ask for a refund. But a company with honest intentions would certainly consider his issue, which supports loyalty.

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Yes, if he asked for an immediate refund for PR2. But not 12 months later.

Digital Nigel said:

It could be worth the effort to ask for a refund or an exchange of product. It would be interesting to see what they say.

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"You should have asked within 30 days of buying the wrong product, not 12 months later."

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Zeee said:

sybersitizen said:

Zeee said:

I have PureRaw2 and V3 is of no use to me because users here have stated that XD tends to over sharpen and is now adding false detail.

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You spent much time explaining that opinions on these things differ ... and indeed they do. So why trust what others say about XD? My guess is that they aren't shooting the same subjects you shoot with the same camera and lenses you use.

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Some of the top super users who said that are in this thread. I didn't expect inaccurate information.

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Zeee said:

Zeee said:

I'm in my 30-day trial period with PL7, and am now looking at the difference between DP and DPXD (which is not available in my current PL5). I haven't seen objectionable artifacts or anything that I'd call false detail. What I've seen is (slight) improvement. It does take much longer than DP to do its work on my system, though, and the results are only visible when pixel peeping. I'm not sure how that equation will work for me in actual practice.

Zeee said:

You really need the control PL offers.

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Maybe there is a difference between XD as implemented in PureRAW vs. PhotoLab, but I've been using it at its default setting with no adjustment.

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While DXO added Noise level adjustments the super users said it is missing lens sharpening.

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Zeee said:

Zeee said:

Zeee said:

The only reason I responded is the tool that that works the best for your needs is the best. Opinions about being best are subjective. If someone comes out and says LrC the best I would step up and not agree with that either.

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Right. So maybe you should personally test the latest version of PureRAW if you think it's potentially helpful for you.

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Thanks for the suggestion but I won't. Like others that don't like Adobe, I don't like DXO's business model nor their customer support. It's personal thing and I fully respect others who don't Adobe. I only pipe in if I see what I think is deliberate disinformation. It was pretty bad six years but is seldom these days.

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sybersitizen said:

Zeee said:

sybersitizen said:

Zeee said:

I have PureRaw2 and V3 is of no use to me because users here have stated that XD tends to over sharpen and is now adding false detail.

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You spent much time explaining that opinions on these things differ ... and indeed they do. So why trust what others say about XD? My guess is that they aren't shooting the same subjects you shoot with the same camera and lenses you use.

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Some of the top super users who said that are in this thread. I didn't expect inaccurate information.

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Maybe it's not inaccurate for them, but still inaccurate for other people. This is actually a common occurrence.

sybersitizen said:

sybersitizen said:

I'm in my 30-day trial period with PL7, and am now looking at the difference between DP and DPXD (which is not available in my current PL5). I haven't seen objectionable artifacts or anything that I'd call false detail. What I've seen is (slight) improvement. It does take much longer than DP to do its work on my system, though, and the results are only visible when pixel peeping. I'm not sure how that equation will work for me in actual practice.

sybersitizen said:

You really need the control PL offers.

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Maybe there is a difference between XD as implemented in PureRAW vs. PhotoLab, but I've been using it at its default setting with no adjustment.

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While DXO added Noise level adjustments the super users said it is missing lens sharpening.

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This is what I see in the PureRAW documentation: 'The support for cameras and lenses (using DxO Optics Modules) is exactly the same as that offered by DxO PhotoLab'.

Who should we believe?

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sybersitizen said:

sybersitizen said:

sybersitizen said:

sybersitizen said:

The only reason I responded is the tool that that works the best for your needs is the best. Opinions about being best are subjective. If someone comes out and says LrC the best I would step up and not agree with that either.

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Right. So maybe you should personally test the latest version of PureRAW if you think it's potentially helpful for you.

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Thanks for the suggestion but I won't. Like others that don't like Adobe, I don't like DXO's business model nor their customer support. It's personal thing and I fully respect others who don't Adobe. I only pipe in if I see what I think is deliberate disinformation. It was pretty bad six years but is seldom these days.

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Well ... when personal opinions don't match, it's sometimes hard to tell the information from the disinformation.

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