Have you informed them the codes were initially from a gift card? Perhaps the rep you are working with now doesn't know the full story of what transpired back in 2018?
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Adorama robbed me
- Thread starter braveheart0707
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braveheart0707
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Yes, i told them. It is even fine if these coupon codes have expiration dates, but they never TOLD me. The email where I got the code from does not contain any information about an expiration date.Have you informed them the codes were initially from a gift card? Perhaps the rep you are working with now doesn't know the full story of what transpired back in 2018?
They are just giving me the "codes expired, can't help you, too bad so sorry" crap. Bet B&H wouldn't do this.
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LeicaEye
Forum Pro
Seems like total lack of communication. I would call Adorama after the weekend and ask to speak with the CEO’s office. No company wants negative comments. You didn’t state the actual time line, a month to some might be ‘ages’ then again a year is certainly not long in certain terms.. Regards. L
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If you understand everything, you must be misinformed...
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I would forget about email exchanges and call them and talk to someone personally. Escalate higher if you don't get anywhere.Yes, i told them. It is even fine if these coupon codes have expiration dates, but they never TOLD me. The email where I got the code from does not contain any information about an expiration date.Have you informed them the codes were initially from a gift card? Perhaps the rep you are working with now doesn't know the full story of what transpired back in 2018?
They are just giving me the "codes expired, can't help you, too bad so sorry" crap. Bet B&H wouldn't do this.
Have you asked to speak to a manager or someone higher up?
M
Marek M
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About something that, by his own admission, he does not remember?
and that was exactly my point.
Sometime exceptions are made and it is possible that that is what had happened at the time.I think it is a bit rough posting that one was robbed if not remembering exactly what has happened and without having any chance for the other party to give their side of the story.
InkedMarie
Senior Member
I’m a bit confused. Gift card/certificates are different from coupon codes. Gift cards are a monetary amount. Coupon codes.....could be a monetary amount off or a percentage.
Which do you have?
Marie
Which do you have?
Marie
braveheart0707
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I got a bit more clarification from someone claiming to be a supervisor.
There was a BOGO gift card event around Black Friday 2018. I pulled this from the internet.
I received 10% bonus value of the gift cards I purchased in the form of another gift card or "code" as they call it, and these "bonus" gift card or "codes" are the ones expiring.
However, and I replied back, the fact remains: 1) These are essentially the same as gift cards, therefore should not expire. 2) More importantly, the fact that these bonus "codes" would expire was never advertised or revealed to me.
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There is a huge asterisk on that offer, any idea what the asterisk verbiage was?
I got a bit more clarification from someone claiming to be a supervisor.
There was a BOGO gift card event around Black Friday 2018. I pulled this from the internet.
I received 10% bonus value of the gift cards I purchased in the form of another gift card or "code" as they call it, and these "bonus" gift card or "codes" are the ones expiring.
However, and I replied back, the fact remains: 1) These are essentially the same as gift cards, therefore should not expire. 2) More importantly, the fact that these bonus "codes" would expire was never advertised or revealed to me.
That advertisement i certainly very scammy to me, that offer is not "buy one get one" it's "buy one get 1/10th"
How much bonus money are we talking about that you are out?
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Thanks,
Mike
You can see the full ad and the comments on it here :
https://nikonrumors.com/2018/11/22/...et-100-off-your-next-purchase-over-1000.aspx/
the text..."
https://nikonrumors.com/2018/11/22/...et-100-off-your-next-purchase-over-1000.aspx/
the text..."
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They need to hire a lawyer to write their ad copy. It's not if you purchase over $1000, it's if you purchase of $1000... it's not a gift card purchase of up to $100, $250, $500, $1,000, it's a gift card purchase of $100, $250, $500, $1,000. We will send you a gift card in the form of a coupon code, again almost childish in their wording, there is no gift card being sent... they are horrible at this.
According to that fine print, it is a coupon code for the amount of $10, $25, $50 or $100 with no mention of expiration. I hope the OP get's his "gift card" as he should.
braveheart0707
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what you mean? I took the offer in time, i received the 10% bonus.
Nowhere does it say that the bonus gift cards would ever expire, especially when adorama gift cards are advertised as never expire.
braveheart0707
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Thank you. That has been my point all along. I was not never made aware of the fact that these bonus gift cards would behave differently than regular gift cards, which never expire.
The problem here is that you had forgotten how you got those BOGO coupons.
You did not buy them, they were a bonus discount attached to the gift card purchase.
However bonus discounts do have terms and conditions , clearly spelled out in the ads for that particular promotion.
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That is the expiration of the offer to get the "BOGO" not the expiration of the resulting coupon code. It even says "offer" in the wording. "BOGO gift card offer expires on..."The problem here is that you had forgotten how you got those BOGO coupons.
You did not buy them, they were a bonus discount attached to the gift card purchase.
However bonus discounts do have terms and conditions , clearly spelled out in the ads for that particular promotion.
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Thanks,
Mike
braveheart0707
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Someone else already replied but I will re-iterate.The problem here is that you had forgotten how you got those BOGO coupons.
You did not buy them, they were a bonus discount attached to the gift card purchase.
However bonus discounts do have terms and conditions , clearly spelled out in the ads for that particular promotion.
The event to get the bonus gift cards expires on 11/22/2018. I participated in the event before the deadline.
However, the problem is that, according to Adorama, these bonus gift cards expired in 2020, 2 years later. (if you would go back and read the emails Adorama sent me).
Now, do you see anywhere on the event promo that the bonus gift cards would expire in 2 years?
I was making the point that the OP did not buy a Gift Card he was given a discount coupon.That is the expiration of the offer to get the "BOGO" not the expiration of the resulting coupon code. It even says "offer" in the wording. "BOGO gift card offer expires on..."The problem here is that you had forgotten how you got those BOGO coupons.
You did not buy them, they were a bonus discount attached to the gift card purchase.
However bonus discounts do have terms and conditions , clearly spelled out in the ads for that particular promotion.
Yes the wording by Adorama could have been clearer however it was a gift not, as implied by the OP , a purchase.
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