epson p900 paper feed

Hi, I was the original poster for this so I thought I'd post an update. The printer eventually went back to Epson and, after a bit of negotiating (!), I received a full refund.

I should say that I wanted to mainly print greeting cards on uncoated card (well under the maximum thickness), which according to the specs was fine, but the Epson engineer that visited said was unlikely to be successful. It's only really designed/tested to work on the papers in the print menu. I've since purchased a replacement printer and the printing sales person who I sought advice from expressed surprise that the p700/900 couldn't cope with uncoated card as they were not aware of that.

The feed issue is the biggest problem - the engineer confirmed a large proportion of the units have feed issues. He implied that introducing the printer during covid had been problematic as there wasn't the usual expertise/systems available to sort out issues that inevitably arise with the introduction of a new printer.

Thank you to the posters who defended the fact that I wanted the printer for my business rather than for personal use. Someone said the printer wouldn't know what the intended use was and that was quite right - it didn't feed properly from print one and I never intended to use it for high volume work.

Suzyyzus said:

Hi, I was the original poster for this so I thought I'd post an update. The printer eventually went back to Epson and, after a bit of negotiating (!), I received a full refund.

I should say that I wanted to mainly print greeting cards on uncoated card (well under the maximum thickness), which according to the specs was fine, but the Epson engineer that visited said was unlikely to be successful. It's only really designed/tested to work on the papers in the print menu. I've since purchased a replacement printer and the printing sales person who I sought advice from expressed surprise that the p700/900 couldn't cope with uncoated card as they were not aware of that.

The feed issue is the biggest problem - the engineer confirmed a large proportion of the units have feed issues. He implied that introducing the printer during covid had been problematic as there wasn't the usual expertise/systems available to sort out issues that inevitably arise with the introduction of a new printer.

Thank you to the posters who defended the fact that I wanted the printer for my business rather than for personal use. Someone said the printer wouldn't know what the intended use was and that was quite right - it didn't feed properly from print one and I never intended to use it for high volume work.

Click to expand...

so, if I understand you correctly, Epson informed that this was probably a quality control problem. Too bad they put out units they couldn't stand behind. Mine has never caused feed problems, but it was snagged early.

what did you get as replacement Suzy ?

Suzyyzus said:

Hi, I was the original poster for this so I thought I'd post an update. The printer eventually went back to Epson and, after a bit of negotiating (!), I received a full refund.

I should say that I wanted to mainly print greeting cards on uncoated card (well under the maximum thickness), which according to the specs was fine, but the Epson engineer that visited said was unlikely to be successful. It's only really designed/tested to work on the papers in the print menu. I've since purchased a replacement printer and the printing sales person who I sought advice from expressed surprise that the p700/900 couldn't cope with uncoated card as they were not aware of that.

The feed issue is the biggest problem - the engineer confirmed a large proportion of the units have feed issues. He implied that introducing the printer during covid had been problematic as there wasn't the usual expertise/systems available to sort out issues that inevitably arise with the introduction of a new printer.

Thank you to the posters who defended the fact that I wanted the printer for my business rather than for personal use. Someone said the printer wouldn't know what the intended use was and that was quite right - it didn't feed properly from print one and I never intended to use it for high volume work.

Click to expand...

I certainly don’t see a problem with using it for a business.

I was using a 3800 and one of the 4xxx series (I don’t remember which model), and the 4xxx was the heavy duty model, complete with vacuum to hold the paper down, and much bigger cartridges. If you want roll-feed, the 4xxx series is a better option, including auto paper cut, but it’s significantly louder, and I’m not really a fan of roll feed. Feeding cut sheet, I was happier with the 3800, even though the 4xxx did a good job (but only took one sheet at a time). I doubt I’ll ever buy a heavy duty model ever again - I just don’t need it.

I haven’t had any of the reported problems with the P900 - maybe mine is “post-fix”?

For light duty (a handful of prints a day) I expect the P900 to last me quite a while.

kciuk aka Ken60 said:

what did you get as replacement Suzy ?

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the Canon pro 1000 of course! (as per your recommendation)

Great ! For the benefit of others reading back through posts and wondering how it all worked out, can you offer any feedback on your new choice ?

Are you satisfied with the Canon Pro 1000? I also am planning to purchase for printing stationery. What have you liked/not liked about the Pro 1000?

I've had paper feed problems from day one with my P900 and its rear feeder. This was one of the earliest units shipped from B&H.

The worst feed issue (and this happened repeatedly this week) is when the print stops advancing and the head keeps laying down ink on the same section of paper, resulting in a real mess to clean up and sometimes smudging on a few subsequent prints. This only seems to happen with 5x7" paper.

When it works, it's beautiful.

I've had my Epson SC P900 printer for only a couple of months and I have a very serious problem with it. I feed specialty Epson paper from the back. Just after the paper first starts to feed in, the front paper feeder cover suddenly drops down. If I don't catch it right away and shove it back in again, the paper gets misdirected into the front paper feeder slot and gets jammed. It is murder to unjam it! So, I have to stand in front of the printer and manually hold the front paper feeder cover shoved up and in place while the paper starts to feed from the rear. I can feel a jolt when it tries to drop down. As long as I am holding it in place through that initial jolt I can then let go and it will stay in place and the paper will come out the way it's supposed to.

Not sure what I should do about this. Just live with it? I never print more than one sheet at a time. The printer is still under warranty but I understand that they will only replace it with a refurbished P900 according to Epson's terms.

Yes, best advice is to call Epson. Paper feed issues are an issue with P900 so they may have a way to address this or if necessary send you a replacement.

but that cant print card stock as thick as the P900 (supposedly)