feivel,
I too had been a Dell guy for three computers before the last. The one I have is a Gateway, which I thought I'd never get, but at the time I bought they were in financial trouble and were offering a deal that couldn't be matched by Dell by a difference of $1600 with the same components. I even tried to get Dell to match the deal, but no go.
I also have a 'computer guru' who can fix anything, so I've not used either Dell or Gateway's tech support much - however when I've had to, both were usually helpful. Plus Gateway has a local store, which could be convenient for big trouble. Much depends on the chance of the draw on the phone call, and much depends on the degradation of the educational system - so it isn't an 'industry specific' problem. (I'm waiting for the day when I board a plane and the pilot's mic is on and I hear "Duuuuude, waz happenin" with Kid Rock playing in the background - nothing against Richie).
(excuse the attempt at humor).
Dell seems to always score high in the customer satisfaction in the 'repair' polls at PCMag, you might check their web site for the most recent buyers guide for 'cool new machines' - nov,25 issue just out yesterday in paper. Here, on line:
http://www.pcmag.com/article2/0,4149,1369036,00.asp
Gateway gets an 'honorable mention' in Editor's Choice and scored higher than most on 'photos', but both Dell and Gateway and others get 4 out of 5 'dots/stars', overall.
--
Kent
http://www.pbase.com/kentc
I too had been a Dell guy for three computers before the last. The one I have is a Gateway, which I thought I'd never get, but at the time I bought they were in financial trouble and were offering a deal that couldn't be matched by Dell by a difference of $1600 with the same components. I even tried to get Dell to match the deal, but no go.
I also have a 'computer guru' who can fix anything, so I've not used either Dell or Gateway's tech support much - however when I've had to, both were usually helpful. Plus Gateway has a local store, which could be convenient for big trouble. Much depends on the chance of the draw on the phone call, and much depends on the degradation of the educational system - so it isn't an 'industry specific' problem. (I'm waiting for the day when I board a plane and the pilot's mic is on and I hear "Duuuuude, waz happenin" with Kid Rock playing in the background - nothing against Richie).
(excuse the attempt at humor).
Dell seems to always score high in the customer satisfaction in the 'repair' polls at PCMag, you might check their web site for the most recent buyers guide for 'cool new machines' - nov,25 issue just out yesterday in paper. Here, on line:
http://www.pcmag.com/article2/0,4149,1369036,00.asp
Gateway gets an 'honorable mention' in Editor's Choice and scored higher than most on 'photos', but both Dell and Gateway and others get 4 out of 5 'dots/stars', overall.
--
Kent
http://www.pbase.com/kentc
) 