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FEC response from Canon Japan

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Sorry Mark and others (Americans and Janapeses).

I am not American and there are japaneses in my own family, and I love Japanese culture, food, etc.

I also works at Hitachi Data Systems (Japanese company), and have a lot of Americans and Japaneses friends.

So, please really sorry for that. I´m just using the term "japs" as an abreviation, just it.

I really do not know about the WWII connection, so I´ll stop to use this abreviation.

I hate wars and everything related to violence.

Please all, excuse me for that. It was not my intention.

I respect you all Japaneses and Americans very much.

Chris
MarkMcCombs said:
No, I'm not a politically correct person (I'm actually a Republican
and quite conservative), but this is 2003, and the term you used
hasn't been used since WWII, wake the f%@k up! I hope you're not
American, but you probably are, and you make us all look bad.

The word is no more acceptable than the dreaded "N" word.....

It was a terrible war, but it's been over for almost 60 years.....

Mark
Chris Fabbri said:
this webpage legitimates our cause.
Some way we need to put the japs under pressure...

I am here to help and fight !
Charles Schuler said:
Thanks to MKlap (in another post).
http://213.247.48.188/ProdSpecs_EOS300D.asp

This is a very different situation. The complaints are legitimate.
Click to expand...
--
Chris Bonfiglioli Fabbri
My 300D Gallery at :
http://www.imagestation.com/album/?id=4288678313

'Capturing the moments before it disappears...'
Click to expand...
Click to expand...
--
Chris Bonfiglioli Fabbri
My 300D Gallery at :
http://www.imagestation.com/album/?id=4288678313

'Capturing the moments before it disappears...'
LKW said:
Dear Sir/Madam,

Thank you for your inquiry about Flash Exposure Compensation for EOS
Digital Rebel/EOS 300D Digital.

While we have no plan to implement your request this time, we would
like to feed back it to our planning and development team for their
future study.

Thank you again for your valuable comment and continuous patronage to
Canon.

Customer Support
Image Communication Products Service
Administration Division
Canon Inc.

looks like that's hope Canon might incoporate FEC in 300D in the
future
Click to expand...
--
Chris Bonfiglioli Fabbri
My 300D Gallery at :
http://www.imagestation.com/album/?id=4288678313

'Capturing the moments before it disappears...'
 
Sounds good to me...
Chris Fabbri said:
I am not American and there are japaneses in my own family, and I
love Japanese culture, food, etc.

I also works at Hitachi Data Systems (Japanese company), and have a
lot of Americans and Japaneses friends.

So, please really sorry for that. I´m just using the term "japs" as
an abreviation, just it.

I really do not know about the WWII connection, so I´ll stop to use
this abreviation.

I hate wars and everything related to violence.

Please all, excuse me for that. It was not my intention.

I respect you all Japaneses and Americans very much.

Chris
MarkMcCombs said:
No, I'm not a politically correct person (I'm actually a Republican
and quite conservative), but this is 2003, and the term you used
hasn't been used since WWII, wake the f%@k up! I hope you're not
American, but you probably are, and you make us all look bad.

The word is no more acceptable than the dreaded "N" word.....

It was a terrible war, but it's been over for almost 60 years.....

Mark
Chris Fabbri said:
this webpage legitimates our cause.
Some way we need to put the japs under pressure...

I am here to help and fight !
Charles Schuler said:
Thanks to MKlap (in another post).
http://213.247.48.188/ProdSpecs_EOS300D.asp

This is a very different situation. The complaints are legitimate.
Click to expand...
--
Chris Bonfiglioli Fabbri
My 300D Gallery at :
http://www.imagestation.com/album/?id=4288678313

'Capturing the moments before it disappears...'
Click to expand...
Click to expand...
--
Chris Bonfiglioli Fabbri
My 300D Gallery at :
http://www.imagestation.com/album/?id=4288678313

'Capturing the moments before it disappears...'
LKW said:
Dear Sir/Madam,

Thank you for your inquiry about Flash Exposure Compensation for EOS
Digital Rebel/EOS 300D Digital.

While we have no plan to implement your request this time, we would
like to feed back it to our planning and development team for their
future study.

Thank you again for your valuable comment and continuous patronage to
Canon.

Customer Support
Image Communication Products Service
Administration Division
Canon Inc.

looks like that's hope Canon might incoporate FEC in 300D in the
future
Click to expand...
--
Chris Bonfiglioli Fabbri
My 300D Gallery at :
http://www.imagestation.com/album/?id=4288678313

'Capturing the moments before it disappears...'
Click to expand...
--
http://yooperdoug.smugmug.com
 
I got curious about the referenced spec page, so I started looking at other Canon web pages. All I find are at 146.184.6.nnn, while this one is at an entirely different IP address. Also, if I PING a canon IP, I get a response, while this 213.247.48.188 times out.

All very suspicious. I could easily take a real Canon spec page and alter it to include additional specs. Can you verify the source of this spec sheet?
--
Bill
300D - It's a great camera, even if it isn't black
dchao said:
Here is the proof:

http://213.247.48.188/frames.asp

Navigate to Product Specs and Flash. It's all there.
Brainiac5 said:
I don't know about the pre-launch specs, all the specs I've seen
(after it was launched) say that it doesn't have FEC.
Click to expand...
Click to expand...
 
Joao Roberto said:
Roland Toh said:
Me got the exact response from Canon Japan too.... looks like they
just cut and paste to all those who send them the FEC email.... :)
Click to expand...
Maybe they have a script looking for FEC in the subject/body text
and automatic send this useless answer.

JRGandara
http://www.pbase.com/jrgandara/jrgandara_galery
Click to expand...
--
Chris Bonfiglioli Fabbri
My 300D Gallery at :
http://www.imagestation.com/album/?id=4288678313

'Capturing the moments before it disappears...'
 
That's a fair point. I can't comment since I haven't received my 300D yet (patience patience) but then I think we have a much better chance of getting results if we ask Canon to fix the underexposure problem with flash as opposed to asking for a new feature.

Regards
Joao Roberto said:
Brainiac5,

IMO, maybe everybody wants FEC now b/c onboard flash performance
(for most) is sub-average. If DR flash would perform like any
regular camera, even like half priced cameras, no one will be even
think about FEC.

Regards

JRGandara
http://www.pbase.com/jrgandara/jrgandara_galery
Click to expand...
 
LKW said:
Dear Sir/Madam,

Thank you for your inquiry about Flash Exposure Compensation for EOS
Digital Rebel/EOS 300D Digital.

While we have no plan to implement your request this time, we would
like to feed back it to our planning and development team for their
future study.

Thank you again for your valuable comment and continuous patronage to
Canon.

Customer Support
Image Communication Products Service
Administration Division
Canon Inc.

looks like that's hope Canon might incoporate FEC in 300D in the
future
Click to expand...
--
http://tkis.com/wild-mike/

It's not that I'm so smart, it's just that I stay with problems longer -- Albert Einstein
 
Yes, you have my permission to feed back it to your planning dept.

Regards,
Mike
Robert Andrew Bell said:
sir_ob1 said:
LKW said:
Dear Sir/Madam,

Thank you for your inquiry about Flash Exposure Compensation for EOS
Digital Rebel/EOS 300D Digital.

While we have no plan to implement your request this time, we would
like to feed back it to our planning and development team for their
future study.

Thank you again for your valuable comment and continuous patronage to
Canon.

Customer Support
Image Communication Products Service
Administration Division
Canon Inc.

looks like that's hope Canon might incoporate FEC in 300D in the
future
Click to expand...
Click to expand...
Click to expand...
--
http://tkis.com/wild-mike/

It's not that I'm so smart, it's just that I stay with problems longer -- Albert Einstein
 
without notice...

As is says in the user manual.

I don't see that we paid for FEC, we paid for a camera with the capabilities that Canon has released.

--jalle
dchao said:
Anyway, people who purchased the 300D have paid for the FEC
function, as it is built into the firmware. You can access it by
10Dremote and external flash units. So we are not asking something
that we have not paid for, but we just want to make the camera more
user freindly.
Brainiac5 said:
I don't understand you people.
You bought the camera knowing that it does not have this feature.
It was cheap BECAUSE it does not have this feature and some other
features. How come you write to canon afterwards asking them to add
it? Why do you expect them to provide an extra functionality that
you didn't pay for?
Click to expand...
Click to expand...
 
Guys,

That´s the question / response / reply I sent/received/sent to Canon US :

QUESTION SENT :
INQUIRY=Based on this web page, the camera HAS FEC.
So, why it doesn´t ?
What´s the plann to implement it via firmware or other way
in order to attend the information related at the
specifications web page ?
Tks
Chris

http://213.247.48.188/ProdSpecs_EOS300D.asp

-----------
RESPONSE FROM CANON ADMITING LITERATURE ERRORS :

----- Original Message -----
From: "Canon eCare"
To: "chris fabbri"
Sent: Friday, November 07, 2003 2:40 PM
Subject: Re: - Canon EOS Digital Rebel (KMM2326383V9270L0KM)

Dear Chris Fabbri,

Thank you for your inquiry.

Regrettably, the EOS Digital Rebel does not have the Flash Exposure
Compensation function. Canon is aware of this information in some Canon
literature and it is being correctly. We regret any difficulties this
may cause.

Thank you for choosing Canon.

Sincerely,

Todd
Product Support Representative

Customer Satisfaction... The most important product we support!

--------------
MY REPLLY TO THAT :

Canon do not need to correct its official literature (see also Canon site : http://www.canon.com/ ... ... camera/digital/data/2003_eos-kiss_d_s.html) , but needs to correct the camera (enable FEC locked feature) based on your own documents statement.

So, as a Canon customer for more than 10 years, the only way to demonstrate some respect for me and other Canon customers, is to do what you write at your internet documentation. And Yes, there are a lot of difficulties caused by the lack of this so BASIC feature that even Canon PS G-Series does... and I hope Canon do the right thing with their customers unlocking FEC funtion at 300D / Digital Rebel. Nikon is just watching...

Sorry Todd, but your response is not acceptable, and I cannot imagine Canon should give this bad response to their customers community.

I´ll let many others Canon customers (friends and forum friends) know this response you gave me, and let´s see what´s will happen them.

Tks for your time and efforts on giving me this kind of response.

Chris Fabbri
-------------------------

That´s it folks.. if I ´ll receive any response I do not know, but if yes, I´ll put it here later.

NOTE: I am not american, but if I make these kind of question to my local Canon office, probably the answer will be : "What´s FEC ??" ;-))
Hope you understand,

Chris Fabbri
 
It's a web site Canon used for the launch of the 300D, and it has some cool pictures of the timeslice rig that they had on display at the launch party.

All the specs put out by canon prior to the launch and short after the lanch all contain FEC. Even Phil ( Phil Askey ) make the same mistake on his DPReview site (presumably copied straight out from Canon's own specs sheet).

http://forums.dpreview.com/forums/read.asp?forum=1031&message=5952999

There were a lot of confusion about FEC at the beginning.
wburychka said:
All very suspicious. I could easily take a real Canon spec page
and alter it to include additional specs. Can you verify the
source of this spec sheet?
--
Bill
300D - It's a great camera, even if it isn't black
dchao said:
Here is the proof:

http://213.247.48.188/frames.asp

Navigate to Product Specs and Flash. It's all there.
Brainiac5 said:
I don't know about the pre-launch specs, all the specs I've seen
(after it was launched) say that it doesn't have FEC.
Click to expand...
Click to expand...
Click to expand...
 
The response from Canon Japan doesn't surprise me at all.

They will always try to avoid insulting or dissapointing you so they just give an answer that says nothing at all.

It's not white, it's not black, it's not even gray but that's the way a Japanese will answer such a question.

He doesn't know how to make you feel happy and the received answer is the result.

Not at all surprisingly for me.

Jan.
 
FWIW, the IP address in question is registered to CODIM Interactive Media in The Netherlands.

-marius
wburychka said:
All very suspicious. I could easily take a real Canon spec page
and alter it to include additional specs. Can you verify the
source of this spec sheet?
--
Bill
300D - It's a great camera, even if it isn't black
dchao said:
Here is the proof:

http://213.247.48.188/frames.asp

Navigate to Product Specs and Flash. It's all there.
Brainiac5 said:
I don't know about the pre-launch specs, all the specs I've seen
(after it was launched) say that it doesn't have FEC.
Click to expand...
Click to expand...
Click to expand...
--
-marius
Visit the EOS-300D FAQ: http://www.marius.org/eos300dfaq.php
Visit the S602Z FAQ: http://www.marius.org/fuji602faq.php
 
jan said:
The response from Canon Japan doesn't surprise me at all.
They will always try to avoid insulting or dissapointing you so
they just give an answer that says nothing at all.
It's not white, it's not black, it's not even gray but that's the
way a Japanese will answer such a question.
He doesn't know how to make you feel happy and the received answer
is the result.

Not at all surprisingly for me.

Jan.
Click to expand...
70.000 owners of 300D (if Canon sold out 1st batch) can send a petition to Canon now.It may work??
 
jan said:
The response from Canon Japan doesn't surprise me at all.
They will always try to avoid insulting or dissapointing you so
they just give an answer that says nothing at all.
It's not white, it's not black, it's not even gray but that's the
way a Japanese will answer such a question.
He doesn't know how to make you feel happy and the received answer
is the result.

Not at all surprisingly for me.

Jan.
Click to expand...
70.000 owners of 300D (if Canon sold out 1st batch) can send a petition to Canon now.It may work
 
Brainiac5,

We know that we pay for a camera without FEC feature but then again what is the harm of asking Canon.

Look at the recent 10D firmware upgrade, bridgeprint features was not added in earlier version and yet CAnon add it in to enhance the 10D firmware. The same point, 10d buyers pay without bridgeprint and yet they getting it today.

So what's wrong for us to petrition Canon to incoporate FEC into 300D as this feature do exist in 300d and it is a matter of turning it on.

Have a gread day.
Brainiac5 said:
LKW said:
Dear Sir/Madam,

Thank you for your inquiry about Flash Exposure Compensation for EOS
Digital Rebel/EOS 300D Digital.

While we have no plan to implement your request this time, we would
like to feed back it to our planning and development team for their
future study.

Thank you again for your valuable comment and continuous patronage to
Canon.

Customer Support
Image Communication Products Service
Administration Division
Canon Inc.

looks like that's hope Canon might incoporate FEC in 300D in the
future
Click to expand...
Click to expand...
 
LKW said:
Brainiac5,

We know that we pay for a camera without FEC feature but then again
what is the harm of asking Canon.

Look at the recent 10D firmware upgrade, bridgeprint features was
not added in earlier version and yet CAnon add it in to enhance the
10D firmware. The same point, 10d buyers pay without bridgeprint
and yet they getting it today.

So what's wrong for us to petrition Canon to incoporate FEC into
300D as this feature do exist in 300d and it is a matter of turning
it on.
Click to expand...
 
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