scottfoto
New member
I bought an A7RIII back when it was announced in November. I had been largely happy with it until I updated the firmware. Since then, I've been having a crazy, buggy experience. I've tried to contact Sony about the issues and their customer service is beyond incompetent. I've had issues with them in the past where the 3rd party repair facility kept my A6000 for 4 months, would repeatedly hang up on me when I called, refused to fix the problem and wouldn't sent it back until I threatened them with legal action.
This time around, the Sony representative wouldn't answer my questions, wouldn't transfer me, kept telling me to call the same number to get someone else. When I got too fed up, I called back and got the same exact representative who, again, refused to answer any questions and sat on the phone silent until the call timed out (10 minutes?). How can their customer service be so bad? I never had anything remotely close to this with Canon. Anyway, this is about my camera, not Sony's wretched service.
This is a list of all of the issues that I can remember.
This time around, the Sony representative wouldn't answer my questions, wouldn't transfer me, kept telling me to call the same number to get someone else. When I got too fed up, I called back and got the same exact representative who, again, refused to answer any questions and sat on the phone silent until the call timed out (10 minutes?). How can their customer service be so bad? I never had anything remotely close to this with Canon. Anyway, this is about my camera, not Sony's wretched service.
This is a list of all of the issues that I can remember.
- When you turn the camera on after it's been off for a while (a few days?) and change a bunch of settings (can be shutter, aperture, iso or video modes, etc. It really doesn't matter) then let the camera go to sleep on its own, it will revert to all its previous settings.
- Regularly, but not all the time, it takes a very long time to change the shutter speed. The software just pauses for a while.
- Intermittently, the camera will switch between the rear screen and the viewfinder when there is nothing blocking the viewfinder. Moving the camera slightly to side to side, the rear screen will flash on and off even though there is nothing close to the viewfinder.
- Today, when I turned on the camera while on location for a shoot for a commercial client, the rear screen wouldn't turn on at all. I tried to change the ISO and the camera was scrolling through the ISO's without me touching any buttons.
- Intermittently, the autofocus refuses to operate. The Eye Focus will also stop working occasionally in the middle of a shoot.
- Intermittently, when using the Flashpoint system, (I use the R2 trigger with the XPlor 600 and the Streaklight 360 mostly, but have other FPs as well), the Sony won't fire the flashes every 2nd or 3rd shot. It doesn't have to do with recharge since when it's been happening lately I've been firing them at 1/128th power. I have the Canon R2 as well, and that one never misses a flash in the same scenarios. So, is it the FP R2 for Sony, or is it the A7RIII?
- Intermittently, but most of the time, when I'm shooting with the Sigma MC-11 and Canon L or Sigma Art lenses the camera adds a random 2 or 3 second delay on flash. There is no delay set on the camera, as soon as you take the trigger off, it fires like normal. This makes it unusable for anything besides still product photography with any lens that's not Sony branded. The Sony 85mm 1.8 fires immediately everytime (except when it doesn't fire like complaint #6).
- When Tethering to my MacbookPro with Sony Remote, the entire system will intermittently log out and I have to restart the computer, the camera and go through the whole linking process again.
