Dell wants to cancel my lens. What should I do?

Jeff Peterman · Oct 18, 2003

I ordered my 70-200 lens from Dell on September 25. The order now shows "Currently, one or more items have been discontinued and require your attention. Please contact your sales representative for further details."

So, obviously the lens has NOT been discontinued, but Dell is trying to get out of the deal. Do I just let it ride and see what happens? Do I give them a call?
--
Jeff Peterman

Ken Phillips · Oct 18, 2003

Then tell them no, you don't want to cancel. If you've had second thoughts, here is your 'out'.
(It appears as if Dell is losing a few $$$ on every purchase of this lens!)
Only you can answer this question!
Ken

Jeff Peterman said:
I ordered my 70-200 lens from Dell on September 25. The order now
shows "Currently, one or more items have been discontinued and
require your attention. Please contact your sales representative
for further details."

So, obviously the lens has NOT been discontinued, but Dell is
trying to get out of the deal. Do I just let it ride and see what
happens? Do I give them a call?
--
Jeff Peterman

--

'Don't hope your pictures will 'turn out' ... make them good to begin with'. Oft said by my late father.
http://www.ahomls.com/gallery.htm

Charles Ramsay · Oct 18, 2003

I didn't know Dell sold camera gear. What is the link?

Jeff Peterman said:
I ordered my 70-200 lens from Dell on September 25. The order now
shows "Currently, one or more items have been discontinued and
require your attention. Please contact your sales representative
for further details."

So, obviously the lens has NOT been discontinued, but Dell is
trying to get out of the deal. Do I just let it ride and see what
happens? Do I give them a call?
--
Jeff Peterman

--
Canon 10D
Canon G3
Canon 50mm 1.4
Sigma 28-200 3.5-5.6
Sigma 15-30 3.5-4.5
Canon S9000

David Primm · Oct 18, 2003

You posted just before I did on this very subject. I have already emailed Brenda informing her I still want this lens. I am willing to wait -- not only does having the non-IS version help, but being out of the country for several more months ALSO limits the desire for it to hurry.

Just hoping Dell does not automatically cancel the order. Not sure what else we can do but tell them we still want the lens.

David

George Haughton · Oct 18, 2003

I think Dell is using these tactics intentionally to "pursuade" people to cancel and get dell "off-the-hook".

I'm leaving my order alone until the order shows cancelled then, if it does, I'll call the Texas AG office.
--
Stage IV Survivor

mike bustad · Oct 18, 2003

You want the lens you will never find another one for that price.
--
Tanglefoot47

banterer · Oct 18, 2003

I ordered mine on 9/22. I even called them last week and after talking to about 3 different people coerced one of them into talking to his supervisor to upgrade it to Next Day for free.

Jorge

dz · Oct 18, 2003

I am sure your orders will be cancelled finally whatever you do.
It happened to me too many times if the deal was hot.

Jeff Peterman said:
I ordered my 70-200 lens from Dell on September 25. The order now
shows "Currently, one or more items have been discontinued and
require your attention. Please contact your sales representative
for further details."

So, obviously the lens has NOT been discontinued, but Dell is
trying to get out of the deal. Do I just let it ride and see what
happens? Do I give them a call?
--
Jeff Peterman

Jeff Peterman · Oct 18, 2003

Ken Phillips said:
Then tell them no, you don't want to cancel. If you've had second
thoughts, here is your 'out'.
(It appears as if Dell is losing a few $$$ on every purchase of
this lens!)
Only you can answer this question!
Ken

YES! I WANT THIS LENS! I was hoping to have enough money put aside to buy one at around $1600 next year, so I definitely want the lens for the $1170 promised by Dell.
--
Jeff Peterman

Jeff Peterman · Oct 18, 2003

Dell have camera gear on their web site. They had this lens posted last month at a REALLY low price - maybe in error, or maybe as a loss-leader that took off better than they thought. They pulled it from the site at then end of September.
--
Jeff Peterman

jaycee · Oct 18, 2003

Check the status with Dell 800 phone, it may say otherwise.

Jeff Peterman said:
I ordered my 70-200 lens from Dell on September 25. The order now
shows "Currently, one or more items have been discontinued and
require your attention. Please contact your sales representative
for further details."

So, obviously the lens has NOT been discontinued, but Dell is
trying to get out of the deal. Do I just let it ride and see what
happens? Do I give them a call?
--
Jeff Peterman

--
JayCee
http://www.pbase.com/jaycee_photo

Ken Head · Oct 18, 2003

Just received the following regarding my 70-200 f/2.8L order.

I am afraid that we are not able to order that anymore because our supplier is unable to get that item.

These are the lenses we have available now. Let me know if you want to replace it with any of the lens below.

A0048074 CANON EF 24 - 85 mm F/3.5 - 4.5 USM LENS $352.95
A0048075 CANON EF 75 - 300 mm F/4 - 5.6 IS USM LENS $472.95
A0048077 CANON EF 28-105 mm f/3.5-4.5 II usm lens $ 261.95
A0151168 CANON DELL ONLY EF 28-135 MM $496.95
A0158637 CANON EF 28-200 mm f/3.5-5.6 USM Camera Lens $409.95
A0166173 CANON EF 17-40 mm f/4L USM Camera Lens $799.00

--
Ken Head

Paul Cheang · Oct 18, 2003

Jeff Peterman said:
I ordered my 70-200 lens from Dell on September 25. The order now
shows "Currently, one or more items have been discontinued and
require your attention. Please contact your sales representative
for further details."

So, obviously the lens has NOT been discontinued, but Dell is
trying to get out of the deal. Do I just let it ride and see what
happens? Do I give them a call?
--
Jeff Peterman

--
PC writes:

I will never again deal with Dell. I don't care if they have the best price. The deal turned into an ordeal. I'll write BBB a complaint on Dell fraudulen deal.

randy jk · Oct 19, 2003

now says same about call your sales rep.

Thats pretty funny about the upgrade. They can agree to anything but won't do any good if they never supply the product.

banterer said:
I ordered mine on 9/22. I even called them last week and after
talking to about 3 different people coerced one of them into
talking to his supervisor to upgrade it to Next Day for free.

Jorge

therat · Oct 19, 2003

David Primm said:
You posted just before I did on this very subject. I have already
emailed Brenda informing her I still want this lens. I am willing
to wait -- not only does having the non-IS version help, but being
out of the country for several more months ALSO limits the desire
for it to hurry.

Just hoping Dell does not automatically cancel the order. Not sure
what else we can do but tell them we still want the lens.

David

Even it is typo error.
They had to honor the order.

My country had cases like. But the company honor the order who has already pay the money.

Jeff Peterman · Oct 19, 2003

therat said:
My country had cases like. But the company honor the order who has
already pay the money.

I have given them my credit card information, but they haven't charged the card, so its unclear whether I have actually paid anything.
--
Jeff Peterman

Micheal-L · Oct 19, 2003

to me if the card hasn't been charged, then that would mean they haven't collected a dime...............or are we missing something here?

Jeff Peterman said:
Jeff Peterman said:

My country had cases like. But the company honor the order who has
already pay the money.

Click to expand...

I have given them my credit card information, but they haven't
charged the card, so its unclear whether I have actually paid
anything.
--
Jeff Peterman

Jeff Peterman · Oct 19, 2003

I don't know. I spoke to someone on the phone at Dell. They asked me for my credit card number and information, which I gave to them. They then sent me a message by e-mail confirming the order, complete with the correct Canon part number and a delivery date. Is that enough for a "contract?" If so, they can't just cancel the order. But if not, they can cancel any time they want and I have no grounds to complain.

Note: this wasn't a simple typo on their web site: it had been up, and accepting orders for about a week before I placed my order - they had the chance to say "sorry, that item is incorrect and we can't take your order."
--
Jeff Peterman

Jeff Peterman · Oct 20, 2003

Well, I have a reply from Dell, saying that the item is still on backorder and they have made a note in my file that I don't want to cancel. Lets see what happens!
--
Jeff Peterman

cp10932 · Oct 20, 2003

It just doesn't make sense. Why only some % of the orders have been changed from "delay" to "call your sales rep"? Wouldn't Dell just do a full scale, complete update of ALL open orders of this item to "call your sales rep"? I suspect that it probably has something to do with differing consumer law in different states. Of course, we can ask some consumer lawyers prawling these forums to respond but I don't think we have such luck. So, I would be interested to know from those whose orders were either changed to "call your sales rep" or "cancelled by Dell" to respond with which state you live in.

I live in California and my order I placed on 9/24 is still showing "in production".

Jeff Peterman said:
Well, I have a reply from Dell, saying that the item is still on
backorder and they have made a note in my file that I don't want to
cancel. Lets see what happens!
--
Jeff Peterman

Dell wants to cancel my lens. What should I do?

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